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Back in 2018, CenturyLink spokesperson, Francie Dudrey, told Fierce Wireless, “Due to emerging market trends in video content and delivery, we do not plan to expand our Prism TV service offering.” and a few months later CenturyLink stated that it will no longer offer Prism TV service to new customers, but will instead offer DIRECTV satellite service.
It is currently believed that CenturyLink will eventually replace its Internet Protocol (IPTV) service with an over-the-top (OTT) service.
Here’s a bit about the company
CenturyLink Prism TV began in 1930 when William Clarke and Marie Williams purchased the Oak Ridge Telephone company, and it has expanded into a multinational communications and data services company. The company uses a fiber-optic network, providing its users with fast and effective streaming services that separate it from other cable and satellite companies. Users can enjoy both local channels as well as sports programming in HD.
Prism TV subscribers can use the app at no additional cost. With the app, customers can watch and stream live TV, view On-Demand programming, manage and schedule DVR recordings and use the app as a remote. Customers can download the Prism TV app on their smartphone, tablet, Kindles, Roku players, and Roku TVs.
Since CenturyLink is offered to current Prism TV customers, there is not a lot of information about what’s offered. However, The 2019 Prism TV package pricing is as follows:
Preferred STARZ and Showtime
Preferred HBO and EPIX
Of course all rates, channel line-ups, terms, etc. are subject to change.
Customers with the Basic, Essential, or Complete Package may want to add on premium channels to watch their favorite shows. Here are Prism TV’s premium channels:
CenturyLink allows customers to bundle their internet, TV, and phone provider and in return, pay less on their monthly bill. Since Prism TV is no longer offered to new customers, they are directed to bundle their CenturyLink internet with DIRECTV®.
DIRECTV® offers plenty of premium channels (HBO®, STARZ®, SHOWTIME®, and Cinemax®) but they are more popularly known for their Sports Pack — where fans can purchase NFL SUNDAY TICKET, NFL SUNDAY TICKET MAX, MLB EXTRA INNINGS®, and the MLS Direct Kick™.
As with all service providers, customers agree to a contract and if they do not follow the agreement are subject to certain fees. Prism TV customers may experience the following fees.
Internet Installation: For customers bundling and getting internet with their TV services will have to pay for a Standard Tech Install. This is a $99 one-time charge.
Early Termination Fee: Up to $20 multiplied by the number of remaining months in the current term commitment (up to $240 max).
Equipment Fee: CenturyLink equipment (set-top boxes, remote controls, etc.) needs to be received within 30 days after termination or cancellation of service. Charges may be applied for any unreturned/damaged equipment.
Modem: A CenturyLink modem will cost $10 per month if leased or customers can select a one-time purchase for $150.
Set-Top Box (STB): Customer must have a CenturyLink provided STB to watch TV. For the Prism TV Basic, Essential and Complete packages, a $9.99 monthly recurring charge will apply for the first STB; for Prism Preferred and Premium Packages, the first wired STB is included in the Package offer.
Prism TV’s site states, “Depending on services you select, these CenturyLink surcharges may apply: Internet/Broadband Cost Recovery Fee; Prism Local Broadcast Surcharge; Prism Sports Network Surcharge; Non-Telecom Services Surcharge; Subscriber Line Charge; Long Distance Line Charge; Access Recovery Charge; Property Tax Recovery Fee; Federal Regulatory Recovery Fee; and Facilities Relocation Cost Recovery Fee.”
Although, new customers who sign up with CenturyLink and go through DIRECTV for their service provider are subject to DIRECTV's fees.
The fact that CenturyLink is directing all new customers to sign up with DIRECTV and not Prism TV is a sign that the service is likely going to be discontinued. While previous Prism TV customers were allowed to stay on their plan, it could be sooner rather than later for Prism TV.
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I have had Prism TV in the past and I liked the price and the opportunity to test it on a trial basis. Good selection of channels and very clear picture
No problems with this service. Kind of a hassle to call and get answers. Called today and found out that they will no longer be offering any new discounts. They are encouraging their customers to switch to Direct T V. VERY DISAPPOINTED to hear this☹️
I was stuck in a product that I did not like and it was a hassle trying to change products and I ultimately cancelled which was another painstaking process.
Prism TV is so great to work with. If I am ever having any issues they will send a tech directly to my door to help fix my problems. Very affordable and four different plans to choose from. Very impressed
Century link was terrible when we had it. The WiFi never worked, the DVR stopped recording shows, and the remotes wouldn’t stop when we tried to fast forward. Even when we wanted to cancel, the associates would not call us back and refused to help us for months. They kept trying to keep us on their service when we specifically asked to be taken off. We were charged after we were off the service and was a major inconvience. Overall, I don’t recommend Century Link as we had a terrible experience and caused us a major headaches for months.
We got their basic package because we wanted local tv. It was just what we were looking for. We did a bundle package with phone and internet as well. We ended up leaving because of internet issues but the tv service was always excellent.
I had Prism TV. the Prism platform isn't too bad, but unfortunately Centurylink is a pain to deal with. horrible phone support and customer service.
Terrible customer service. Everyone I spoke with told me something else. So frustrating. I was changing cable/internet service and I ended up cancelling after 30 days and I lost my old phone number and never got set up on internet or phone.
Overall, the product is good. The price is too high, my monthly bill just went up $100.
One of the best providers around where I live. Prices are a bit high so that prevents many from using
Prism TV works great. It gets cheaper the more you bundle it with things like internet, home phone or even cell service.
Ok streaming service, frustrating customer service when I've had issues!
My experience so far with Century Link/ Prism has been horrible. I've had to call a technician out to my home constantly after the last technician said, "This is a permanent fix ma'am, your cable or Wifi will never go out again". Not only that, the channels you get on Prism are all in all no good! Come on Prism, who likes watching the same three movies over and over and over, day after day, night after night. I really suggest Century Link/ Prism to invest in either switching up the shows/ movies they air, or get rid of some of the junk advertising channels. I mean no harm, I'm just coming from a Century Link/ Prism customer trying to give some feedback, hopefully things can improve.. I'd really hate to leave you guys.
Nothing but problems. Continued digital break up, remote is overly complicated. Modem had to be replaced, router had to be replaced all in the first year! Not worth the savings!
Loved CenturyLink. Wish we were still with them. Always sent out a tech anytime anything happened. I didn’t have to wait long to talk to a live person and I also was able to have fast internet with them.
Although they do have similar service to the other companies, they don't have all of the channels that the bigger company has, so it's hard to make the change. Also, they are slower than they advertise, so the downloads aren't as fast. They offer a lot upfront and once you become a customer, the service isn't there.
Great bundle with internet and tv. Great channel selection. Internet service is always reliably fast for streaming movies and playing games. Price is comparable to their competition but seems like the service was not interupted during stormy weather.
Service into our home was awful, channel selection was bad and customer service to cancel was the most frustrating. Over 40 hours on the phone with them over a 4 month time period and it took them 2 months just to turn off our service. They never have credited us for that 2 months. NEVER AGAIN!
Set up was great and fast. Cost is okay.
The features and channels of re comparable to any other TV service. It has been consistently cheaper than other services. Customer service is not ideal. They are helpful but it always takes at least a couple of transfers to get to the right agent because general CenturyLink customer service is separate from Prism TV. But my bill doesn't give a separate phone number.
I have been using Century Link Prism for three years and it works good. I love watching cable in HD with different channels.
We had Prism for one week, Customer service was really bad. Over charged
Never any buffering and cable quality is good.
TV service was good but when our contract expired, they increased our bill. A lot. So we cancelled our TV service, planning to use You Tube TV. But the TV service was bundled with our internet service. After 5 phone calls, talking to 7 different people and three days later, we still don't have internet service. Thankfully we have smart phones and wireless service with a different company. Cause when 5G comes to my town, I'm dropping Century Link. This is ridiculous.
Equipment not reliable. Programming not consistent with what I pay for. This is a mobile account for RV.
service is slow even when they screwup my service they just put you on a list.
Their customer service is excellent and the programming is great but we do experience technical problems to frequently.
Had a number of problems with Centurylink had to reboot the system 4 of 5times a eeek. Billing department was a pain in the neck. B
I long for the days when all I had to do to restore service was knock snow off an antenna with a broom. DO NOT WASTE YOUR TIME AND MONEY WITH PRISM. THIS SERVICE IS BY FAR THE WORST EXCUSE FOR A STREAMING SERVICE THERE IS. I am down on my knees unplugging and resetting their piece of garbage hardware at least once a week. And they CHARGE AT LEAST 4 OR 5 TIMES WHAT THIS GARBAGE IS WORTH. I'M GETTING RID OF THEM ASAP.
Prism formatting is is a nightmare especially no segregating of recorded shows from 2 different viewers. The rest of the channel guide is a mess. Direct TV has the best system!
I cancelled my Prism for two reason. Way to high fees and lousy pictures. My bill went to over $200 a month with internet in just a month. About a year ago I contacted them and they adjusted my bill to $130 a month for 2 years. that only lasted a couple of months, but I was able to live with it. but the quality of pictures I could not deal. When I changed channels, I got a 6 second picture and audio freeze. this was since I had signed on with Prism. But pixilation, picture freeze and audio stoppage, put me over the top and I cancelled Prism. I went back to DTV and already have a problem with them ( less than 24 hrs). When my Dtv is over I will probably get an HD antenna and just watch network tv. Why should I pay big bucks to watch reruns of the same old shows. I think I need to get me a library card again.
The customers service is awful, you have to hang up and call back several time to get a person who wants to listen and help. I had a price lock for $154. I paid this for the first three months after that it kept going up to a tone of almost $300.00, when I realized this and start calling the billing dept it when from bad to worst , it's been a nightmare. In the month of August alone I've had three tech visits, had to spend two days off in a row over this issue , have made over 24 calls to repair or customer service and billing and untop if everything I have to put up with attitude, they have changed all 5 boxes and one modem and have re wired the house. I will never recommend this service to anybody.
I was with direct TV for 8 years and had problems with billing from day 1. I switched to prism 2 years ago and things just got worse. I've been over billed 6 times in 2 years. The customer service is the worst I have ever worked with. I helped launch all of GM's call centers for Onstar. Prism/Direct TV/ and/ centurylinc have the weakest customer service period. Your average call will be more than a hour. I called last month to cancel Prism TV. Instead of canceling we were double billed. It's their way of giving it to us one more time out the door. Check your bill monthly, these are true predictors and will give it to you any chance they get. I requested a return on my money. I need to call back and go through the whole process again. Prism TV could screw up a free lunch. If I can give any advise stay away from PRIMS and DIRECT TV. They are just BAD COMPANIES and TRUE PREDATORS. Rank Chart Our Score User Score #1 7.1 vs 3.6 Read Review Direct TV #2 6.1 vs 4.4 Read Review Dish #3 6.1 vs 2.2 Read Review comcast #6 4.1 vs 1.3 Current Prism TV The second set of numbers are more accurate to say the least.
I currently watch your programs on prism2 channel but! If possible can you pick movies with a lil more clarity. They are coming thru foggy. How about more old black & white movies. Thanks
We have had Centurylink as our internet provider for 3 years. There was a little hick-up when the squirrels ate the phone wiring box and it took about three weeks for the new equipment to arrive but other than that, it is fast, reliable and has fit our needs perfectly. Last month we signed up for Prism to add to the package. We wanted to leave DirectTV after the product/service decline we experience since the it became AT&T. We are thrilled with everything! We have more channels, DVR, Showtime and Starz for $20/month less than the combo of internet and TV that we had with DirectTV/Centurylink. We had an issue with the modem right after installation and they sent a tech out immediately (and on time) to correct the issue. The customer service regarding this issue was responsive and worked hard to make it better. Portland, OR is a new area so we might have better service than has recently been reviewed in other areas of the country, but for us it is a great match.
I had centurylink for two years. I was going to cancel after the first year due to dealing with amateur hour customer service, but they gave me great discounts to stay. June of 2016, my neighbor cut the optic cable that was only buried about half an inch in the ground. A few days later, CLink came out and put a temporary line in. Somebody was suppose to come back a week later to bury the permanent line. I waited a month and called again about getting it done. Somebody was to come out in the next two weeks to bury it. I waited another month and talked to a tech that was in the neighborhood. He said he will get somebody by the end of the week. This is the beginning of October. So I just gave up after nobody came. I called on 07/27/2017 to see when my contract was up. Of course they inquired why, so I told her. She transferred me to somebody so I can get my cable buried. She wanted it buried even if I was going to cancel the service in 2 weeks. A ticket was put in for somebody to be at the house between 9:15 and 1:15 on Saturday. At 2:30, I chatted with an online tech. Antonieta said the work order was marked as complete. I asked what was done. Long story short, she never told me what was done. And now a tech is suppose to call me between 30 to 60 minutes. Look, if you are going to pay for service, you should expect competent service. Nobody at centurylink can tell me why the cable is still strung across the fences, why a work order was marked as complete when nothing was done. I would go with a better service. I am just dealing with an unburied cable. What kind of service are you going to get when something really breaks or you have billing issues?
TV cable is just cost a lot price problem. Lies too much, even I have a confirmation to guarantee my price being lock, end up I still paid way too much for my TV cable bill. Don't trust what they promise,
Very much a rip off my bill is way over the 118 dollars I was promised they keep telling me it's the taxes that make it over 200 a month lol I pay my bill and they still disconnect me and now I have to wait 24 hours before they can reconnect even though it was their own oversight I would not recommend this company to anyone
Terrible customer service especially when it comes to their billing practices. Tried to get through several times only to be put on hold for over 30 minutes then disconnected. After several attempts finally got through to someone, explained the problem and had a ridiculous conversation over various items on the bill. I was then transferred to someone else. I won't know if the problem is resolved until I get the next bill. From what others have told me, the bill will be much different than what was agreed on with the customer service rep. When they send you a confirmation of the billing agreement reached over the phone, it only includes a confirmation number, not the agreed price. I asked for confirmation of the pricing but did not get it. Unbelievably deceptive billing practices. I'm ready to cancel if the next bill hasn't been fixed. Century Link may lose a good customer who pays their bill on time every month.
My bill was what they quoted for the first year. After that the bill was different every month. It took me an hour to cancel where as I was transferred 8 times. I never received a confirmation email of the cancellation. I also never received a cancellation package to return the prsim boxes. My attempts to reach them about it have been more headaches of being placed on hold and transferred.
IN THE PAST I HAD TROUBLE WITH THE BILLING, HAD TO CALL MONTHLY, FOR THE LAST THREE MONTHS, BILLING IS FINE. YOU HAVE TO LOOK CLOSLEY AT YOUR BILL WHEN YOU GET IT. I WISH THEY WOULD SEND A BILLFROM PRISM, A N A SEPERATE BILL FROM CENTRYLINK
Since getting Prism my bill has never been the same, what was given me as a price for Prism I have never seen. always something different each mounth. Customer service is lacking.
The absolute worst. The access to premium channel shows and movies is horrendous. . . . a bit of a joke, really. I am beyond understanding how we cannot access any of the top shows or movies even though we pay for premium. Awful, awful, awful.
Century Link has to be the worst company ever and it is not limited to just Prism TV. They have not lived up to one claim or service. That is no exaggeration. In fact, that is probably a charitable assessment. From the lies, bizarre billing, and broken promises to less than mediocre function, it has been a total nightmare from the get-go. I am counting down the seconds until my initial, "contract," is finished and I can jettison all things Century Link from my life. I'd rather endure a simultaneous root canal and colonoscopy than to deal with Century Link and their customer disservice.
Century Link is the absolute worst cable provider I've ever had. I use the OnDemand feature because I'm very busy and don't have time to watch the live shows. However, Century Link does not upload hardly any shows To their onDemand. If you miss something, you're SOL.
I was moving to the country where Prism was really the only choice. I ordered the service to be turned on 10 days before I moved. It was not turned on when I moved in. I called numerous times and each time I will say the cust reps were polite, but no one cared if or when I got service. I received different stories that there were not enough lines in the area or the lines were bad, etc. They kept saying it would happen in a few days. After 3 1/2 weeks of getting the run-around, I finally contacted the FCC and filed a complaint and I did finally receive my service approx a week later. I have not yet seen the first bill or any paperwork so I have no idea what this may or may not cost me, but I am preparing myself for the worst. Since I had to use my phone as a wifi Hot spot for 3 weeks (used 9 gbs in 3 weeks) that will probably break the bank by itself but when you need wify, you do what you have to do. I do not recommend you get Prism, or if, like me, you have no competition in the area, prepare to be stymied, frustrated and irritated for a while before you get it. Good luck!!!!!
Never received a "separate" Prism bill and now they are saying I owe $500. This is much higher than the original price quoted for Prism.
Century Link keeps calling us, trying to sell us the Prism package. We've tried before, only to have the tech tell us we can't get it here. After 2 years of sales calls assuring us we could now get it, and finding out our neighbors had it, I set a day aside for the tech to come install it along with faster Internet. The tech tested, and poked around for 2 hours, then told me I can't get it in my area!. Not only that, but left my existing Internet disabled. I had to go through the whole pyramid of call sequencing ( automated, India call center, US customer service, tech service, black hole) to try to get my original Internet back up. Needless to say, Comcast, here we come.
Ive had Prism for 4 years and always enjoyed it. Rearranged some furniture last week and need to have the jack moved for the internet and prism. Made an appointment last week for today between 8:00 & 12:00. At 12:30 I called to see if they were coming. As of now i have spoken on the phone to 13 different people, gotten 13 different stories and still no actual explanation of what the hell happened. Best thing they could tell me is that it is rescheduled for next tuesday. They said if my service was broken they could come out sooner. I said, "so if i smash my prism box with a hammer someone will come fix it?" Yes sir, they told me. Unfortunately all tv providers basically suck and all charge too much. I guess we're all screwed.
I haven't had any bad experiences with Customer Service, but I now realize that the picture quality is not as good as DirecTV. My brother was an Engineer with CBS television. He was out last winter and saw my Prism. He thought it would be a great picture since it's fiber optic. He voiced his displeasure with the quality of the picture. And now I see what he means. If you're watching anything with live action (such as a football game), the subject in the center of the screen is fine, but the crowd, the field and everything NOT in the middle of the screen are very pixelated while the camera is moving. Once it stops moving, everything comes into focus. Several times, when I boot up my computer, the router reboots, causing the TV to shut down until the router is done rebooting. I think I'll go back to DirecTV, even though I DO prefer the channel line-up on Prism. But what they don't have, I can get over the air. Stay away....the technology needs tweaking.