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Frontier

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5.8

Overall Score

LAST UPDATED: January 12th, 2024
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Frontier Communications no longer provides TV services.

As of April 2021, Frontier Communications no longer sells video/television services, and information in this review may consequently be inaccurate or out-of-date. To see the list of our top satellite TV providers, visit our Satellite TV home page.

Frontier Communications is one of the biggest telecommunications companies in the United States. While the company is best known for its fast and reliable internet connection, Frontier Communications also offers fiber optic TV and phone services.

TV from Frontier gives consumers access to family-friendly content and popular sports networks. Plus customers can add premium networks to their base plan and watch their favorite movies.

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The Good

  • TV Services
  • Picture Quality
  • Bundle and Save
  • Frontier Mobile App

TV Services

Customers can choose either the multi-room Enhanced DVR Experience or the Premium Experience*.

Customers can expect the following features from the Quantum TV Enhanced Experience:

  • Can support 5 TVs
  • Record and store 150+ hours of HD programs**
  • Record up to 6 programs simultaneously***
  • Control live TV on up to 5 TV’s with set-top boxes
  • 1 terabyte of DVR storage

While the Enhanced Experience is great for a smaller household and the average TV watcher, the Premium Experience is great for those with a large household and TV buffs.

Consumers can expect the following features and specs with the Premium Experience:

  • Can support 10 TVs
  • Record and store up to 300+ hours of HD programs**
  • Record up to 12 programs simultaneously***
  • Control live TV on up to 10 TVs with set-top boxes
  • 2 terabytes of DVR storage

Picture Quality

The company assures customers that they’ll get 100 percent HD picture quality.

Fiber-optic connections are composed of millions of tiny strands of glass that transmit data packets, and are therefore less susceptible to noise and static and unlike satellite TV the picture quality is less likely to be interrupted by bad weather.

Bundle and Save

Bundling internet and TV services is almost guaranteed to save consumers money no matter which company they choose. However, there are a few perks to bundling Frontier Communication’s Vantage Internet and TV. Consumers that bundle will get Frontier Wi-Fi Everyware —this means that a Frontier technician will come to a home and ensure that the equipment is correctly set up and optimized for the maximum signal strength. Consumers will also get 24/7 tech support and free installation.

Additionally, Frontier’s internet service is known for having a steady connection, no data caps or usage limits, and a simple pricing tier.

It is important to note that there are a few additional monthly fees for TV service and equipment that may apply — however, consumers will have to call the company for more details.

Frontier Mobile App

Consumers can watch TV anywhere they go with the FrontierTV app. Users can download the app to their iPhone, iPad, or Android device to stream and watch their favorite shows on-the-go.

The FrontierTV app is included with the monthly subscription cost and there aren’t any setup charges or extra fees.

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The Bad

  • Availability
  • Customer Satisfaction

Availability

Frontier Communications’ services are currently available to 29 states. Although, residents will have to check that the service is available in their area by entering their address and zip code on the company’s website.

Frontier’s services are currently available to residents of the following states:

  • Alabama
  • Arizona
  • California
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Michigan
  • Minnesota
  • Mississippi
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • New York
  • North Carolina
  • Ohio
  • Oregon
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Washington
  • West Virginia
  • Wisconsin

Customer Satisfaction

The company seems to have a mixed bag of reviews. There are several consumer complaints against Frontier’s customer service stating that the company double charged them, overcharged them, or charged them for services they were not using. Consumers also stated that they were left on hold for hours at a time and never got their issue resolved. On the other hand, there are reviews saying that the company had excellent customer service and that there were never any blackout periods.

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The Bottom Line

Frontier TV seems like a solid choice when comparing it to other fiber-optic networks. The company offers a decent amount of channels and the DVR with the Enhanced Experience seems like a good choice for the average TV watcher — if you’re looking for more storage space and want to be able to record more than 5 channels simultaneously, then we recommend upgrading to the Premium Experience.

Bundling your services is also an excellent way to save on your monthly bills. However, Frontier isn’t the cheapest option out there, so compare Frontier to other companies to make sure you’re getting the channels you want.

Also, talk to your neighbors about their experience with Frontier — be sure to ask about the company’s customer service, reliability, and their monthly price.

* Premium Experience requires 2 DVRs and supports up to 5 different TVs with set-top boxes. Quantum TV Premium Experience with 2 DVRs supports up to 10 different TVs with set-top boxes. Each service lets you pause, play and rewind live TV.

**Store over 150 hours of HD programs with Quantum TV Enhanced Experience. Store over 300 hours of HD programs with Quantum TV Premium Experience with 2 DVRs.

***Record up to 6 programs simultaneously with Quantum TV Enhanced Experience. Record up to 12 programs simultaneously with Quantum TV Premium Experience with 2 DVRs.

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Star Rating

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2.7

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52 Reviews

Review Breakdown

5 grade

21%

4 grade

15%

3 grade

12%

2 grade

10%

1 grade

42%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Charlie A Grapevine, TX

Frontier has been providing reliable service, but for some unexplained reason they have decided to discontinue their FrontierTV app. Everybody else is making viewing more smart phone friendly, they have discontinued one of their most popular items. Unbelievable

8 months ago

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Celeste Farnsworth, age 77, first time owner Hemet, CA

Like their lineup; would have switched to another provider if they offered OANN (best news on the air-watch yourself)

5 years ago

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mxsolo Beaverton, OR

This is quite expensive. They increase the tariff without letting you know. I think this is not worth the price

3 years ago

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Tony's Babygirl Staton MO

Ok coverage for local areas,not too great for rural locations

1 year ago

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Sarah Rosencrans Portland, OR

Decent for your money pretty good entertainment lots of channels I would use them again

2 years ago

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Monique Snow Sterling, CT

Not the greatest service in my area. Had to switch comanies

1 year ago Edited July 6, 2022