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Frontier

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39 User Reviews

6.7

Overall Score

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Frontier Communications no longer provides TV services.

As of April 2021, Frontier Communications no longer sells video/television services, and information in this review may consequently be inaccurate or out-of-date. To see the list of our top satellite TV providers, visit our Satellite TV home page.

Frontier Communications is one of the biggest telecommunications companies in the United States. While the company is best known for its fast and reliable internet connection, Frontier Communications also offers fiber optic TV and phone services.

TV from Frontier gives consumers access to family-friendly content and popular sports networks. Plus customers can add premium networks to their base plan and watch their favorite movies.

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The Good

  • TV Services
  • Picture Quality
  • Bundle and Save
  • Frontier Mobile App

TV Services

Customers can choose either the multi-room Enhanced DVR Experience or the Premium Experience*.

Customers can expect the following features from the Quantum TV Enhanced Experience:

  • Can support 5 TVs
  • Record and store 150+ hours of HD programs**
  • Record up to 6 programs simultaneously***
  • Control live TV on up to 5 TV’s with set-top boxes
  • 1 terabyte of DVR storage

While the Enhanced Experience is great for a smaller household and the average TV watcher, the Premium Experience is great for those with a large household and TV buffs.

Consumers can expect the following features and specs with the Premium Experience:

  • Can support 10 TVs
  • Record and store up to 300+ hours of HD programs**
  • Record up to 12 programs simultaneously***
  • Control live TV on up to 10 TVs with set-top boxes
  • 2 terabytes of DVR storage

Picture Quality

The company assures customers that they’ll get 100 percent HD picture quality.

Fiber-optic connections are composed of millions of tiny strands of glass that transmit data packets, and are therefore less susceptible to noise and static and unlike satellite TV the picture quality is less likely to be interrupted by bad weather.

Bundle and Save

Bundling internet and TV services is almost guaranteed to save consumers money no matter which company they choose. However, there are a few perks to bundling Frontier Communication’s Vantage Internet and TV. Consumers that bundle will get Frontier Wi-Fi Everyware —this means that a Frontier technician will come to a home and ensure that the equipment is correctly set up and optimized for the maximum signal strength. Consumers will also get 24/7 tech support and free installation.

Additionally, Frontier’s internet service is known for having a steady connection, no data caps or usage limits, and a simple pricing tier.

It is important to note that there are a few additional monthly fees for TV service and equipment that may apply — however, consumers will have to call the company for more details.

Frontier Mobile App

Consumers can watch TV anywhere they go with the FrontierTV app. Users can download the app to their iPhone, iPad, or Android device to stream and watch their favorite shows on-the-go.

The FrontierTV app is included with the monthly subscription cost and there aren’t any setup charges or extra fees.

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The Bad

  • Availability
  • Customer Satisfaction

Availability

Frontier Communications’ services are currently available to 29 states. Although, residents will have to check that the service is available in their area by entering their address and zip code on the company’s website.

Frontier’s services are currently available to residents of the following states:

  • Alabama
  • Arizona
  • California
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Michigan
  • Minnesota
  • Mississippi
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • New York
  • North Carolina
  • Ohio
  • Oregon
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Washington
  • West Virginia
  • Wisconsin

Customer Satisfaction

The company seems to have a mixed bag of reviews. There are several consumer complaints against Frontier’s customer service stating that the company double charged them, overcharged them, or charged them for services they were not using. Consumers also stated that they were left on hold for hours at a time and never got their issue resolved. On the other hand, there are reviews saying that the company had excellent customer service and that there were never any blackout periods.

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The Bottom Line

Frontier TV seems like a solid choice when comparing it to other fiber-optic networks. The company offers a decent amount of channels and the DVR with the Enhanced Experience seems like a good choice for the average TV watcher — if you’re looking for more storage space and want to be able to record more than 5 channels simultaneously, then we recommend upgrading to the Premium Experience.

Bundling your services is also an excellent way to save on your monthly bills. However, Frontier isn’t the cheapest option out there, so compare Frontier to other companies to make sure you’re getting the channels you want.

Also, talk to your neighbors about their experience with Frontier — be sure to ask about the company’s customer service, reliability, and their monthly price.

* Premium Experience requires 2 DVRs and supports up to 5 different TVs with set-top boxes. Quantum TV Premium Experience with 2 DVRs supports up to 10 different TVs with set-top boxes. Each service lets you pause, play and rewind live TV.

**Store over 150 hours of HD programs with Quantum TV Enhanced Experience. Store over 300 hours of HD programs with Quantum TV Premium Experience with 2 DVRs.

***Record up to 6 programs simultaneously with Quantum TV Enhanced Experience. Record up to 12 programs simultaneously with Quantum TV Premium Experience with 2 DVRs.

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Star Rating

2.5

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39 Reviews

Review Breakdown

5 grade

18%

4 grade

18%

3 grade

5%

2 grade

10%

1 grade

49%

Sentiment Criteria

Value

star star star_half star_border star_border

Quality

star star star_half star_border star_border

Service

star star star_half star_border star_border

Trustworthiness

star star star_half star_border star_border
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Jessica Lopez , FL

I started with Verizon and they were bought out by frontier so they took over my contract and I continued with them for years before canceling my service when they kept raising prices. I still have them for my internet service.

1 month ago

star star star star star

Emmanuel Gorres Catonsville, MD

We use FiosTV, internet and telephone at our home and is very satisfied, Our children do their home school virtual learning through the internet and the TV has great channels that I watch and that I love.

2 months ago

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Luis Bates Azusa, CA

When company first started it was not great service. Sometimes I would get rude customer service over the phone. They would raise prices but no deals. That is why I only have internet with them no TV. Now they have improved in their service but still having trouble communicating, because it took 2 months to get my first email statement from them but they were very eager to charge bill.

9 months ago

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Arturo De Guzman Fontana, CA

I had Verizon FIOS in my areas and then Frontier Communications took over the area. We had some hiccups in the transition between the companies (at the switching station) that took about a week to figure out. We were credit for the down time and provide additional future courtesy bill credits for three months to smooth it all out. Their channel line up is excellent (I have EVERYTHING except foreign and sports). Only had a few pixelated episodes here and there but only during commercials. Their new Quantum service is connected to my Alexa and I can have a DVR anywhere in the house (no need for that coaxial cable in the wall).

1 year ago

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Brinley Knowles Smithfield, UT

I have been very pleased since signing up a few months ago with Frontier. They have two-year​ contracts that are super affordable and they are easy to work with. They are willing to answer any of my questions and concerns.

2 years ago

star star star star star

Marisa Dalla Valle St. Petersburg, FL

I have been extremely pleased with Frontier since I signed up a few months ago, on all counts. I had Spectrum which gave me all sorts of problems. I give it a five star no problem!

3 years ago

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Andy Restrepo Tampa, FL

Terrible customer service. The initial call said I would be on hold for 50 minutes and still on hold after 1 hour and 20 minutes.

2 months ago

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Razel Levine Puyallup, WA

Our experience with Frontier was a nightmare. While the customer service reps were very respectful, for the most part, snags in the service often remained snags for a long time; getting them resolved was too often very time consuming, frustrating, and, sometimes even, hopeless.

8 months ago

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Jennifer Plano, TX

when they took over for verizion i didnt recieve a bill for several months!!! Had NO IDEA we had Frontier. When got bill was several ho undred so pd what i could and then went on payment arrangment with them.my ch were not what they were supposed to be my boxes would not let me connect to the internet,it was awful. said they could come and fix it but when they switched out boxes they gave me another very old box from way back from verizion!!! I saw him put sticker on with their name bf he left my apt.my computer would not connect for over a yr. if i canceled they charge massive fees!I am on a very limited budget.as we all r now days. the employees seem nice but co is one of the worst ive ever had.worse than fla!!!! after several yrs im able to move from my location thank goodness.i would never get them again.got alot of run around just like others,but no real internet or tv channels.

3 years ago

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Mary Nicolini Sarasota, FL

Good Lord. A disaster of a company. Customer service is horrible. Hold wait is unbelievable. Although we are “on the best plan” our bill is more than our electric and water put together. It’s the highest bill, just to watch TV. If your tV goes out, you have to wait 2 weeks to get someone out to the house, but they want the full bill when it comes. You never get an American agent on the phone so you have to keep saying slow down or keep asking them to say it again. They read from a trouble shooting book. Within one year we went through 3 set top boxes. The guy that came out to fix the problem said some of this boxes are from when Verizon sold out Fios to Frontier. When my discount or special price runs out, this household will figure out the streaming business. The picture often stick or pixelates. I won’t even call them to fix it. I cna’t think of a reason to stay with them after promotion ends. Not one upside of this

11 months ago

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Ruth Hobbs Newport News, VA

Service is better than any others we have used. Repair and instillation has always been smooth.

3 months ago

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Steve Pitman St. Petersburg, FL

Picture quality is good,however service is poor,equipment is even worse.I lose service at least 3 times a month,set top boxes have to be reset a few times a week.

5 months ago

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kris Lakewood, CA

negative if i could give this company. i ordered this service for one reason, filipino channel for my mom. they did not deliver... i could go on and on but buttom line, it was a head ache dealing with frontier. im on the fone daily to fix issues they could not fix. had been transferred so many times to people who could not deliver.. pls do yourself a favor and find another provider. it will save you guys time and peace of mind

1 year ago

star star star star star

Maxine Opperman The Bronx, NY

Everything: Customer Service is excellent, Service quality is excellent; People are personable, efficient and highly capable,

3 years ago

star star star star star

Eileen R White Philadelphia, PA

Because I feel they're the best , the services are good and always on time a company that keeps good standards with there customers

3 years ago

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Maria Raoof Irving, TX

They keep dropping channels, starz,epix and today drop a sports channel. That should mean they will drop the price,well guess what, the bill is the same.

8 months ago

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JTE Victorville, CA

I like that the Internet is top notch. The only thing bad is that i have to bundle to get best price

7 months ago

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Nichola Churchwell Tallahassee, FL

Initially, I was not happy with my service. After filing a complaint, they have updated their local hub. I could not be happier with my service.

1 year ago

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Kevin Tsetse Fort Wayne, IN

2 hours on the phone trying to resolve my issue ,overcharged $148.00 for 2 service calls that were all Frontier's fault, hour and a half on a worthless chat. Out of 6 people I talked to in the process, nobody resolved anything. Absolutely the worst system I've ever seen.

1 year ago

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D O Sutton Keller, TX

Customer service does not exist. The unit keep shutting off or shutting down. They can not replace it to Thursday or if you pay $106. They will be right out. What a RIP OFf Artist Frontier is. It take forever to even get an agent but they connot do anything.

2 years ago

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Jim Odessa, FL

I have many complaints. Their on screen menu is not user friendly when compared to Spectrum. Instead of displaying channels in my package, ALL available stations are listed. the process for putting together a favorited menu is horribly confusing. I tried recording Modern Family many times, but it will not do it. I hate Frontier Fios TV!

2 years ago

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James Beck Mesquite, TX

switch back to them after recieving many fliers saying how they have improved. not true Did not hook up bedroom TV.Did not give free HBO as advertised due to being late with installation. One guy had to make two trips because he let equipment at previus job. did not have list of channels. on & on

3 years ago

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Jason Neag Pomona, CA

On hold today, after 3 earlier calls over the weekend, over 3 hours, been switched between departments with no results!!!! No one seems to know how to get me the channels I am subscribed to! I have never worked with a group that is this unprepared. AWFUL!

5 years ago

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Candi Ward Fenton, MI

The Service provided from them sucks and coast way to much. The internet is slow and ever!

2 months ago

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mxsolo Beaverton, OR

This is quite expensive. They increase the tariff without letting you know. I think this is not worth the price

8 months ago

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Customer East Hartford, CT

I had to give it up because it went out between 6 and 10 times per day. No retribution for losses. You can be on hold hours and even though they are US based, some representatives stall you and do not speak clearly.

2 years ago

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Donovan Lee Ayers Camarillo, CA

Took over from Verizon - have had problems with DVR for weeks - freezes during recordsings. TV degraded, movies I purchased no longer show up and on demand down for over two weeks, no communication

5 years ago

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19zander Garland, TX

I've had Frontier for many years. Very good company overall. My only issue is that the price is a bit high.

9 months ago

star star star star star

Ariyana Miller Riverview, FL

Large variety of channels and I have never experienced any problems with the service. Would highly recommend.

1 year ago

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roger salles Frisco, TX

Pathetic service, charged me for center ice without my consent, call after call and no results, do your self a favor and stay away from this company..YOU HAVE BEEN WARNED!

2 years ago

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Celeste Farnsworth, age 77, first time owner Hemet, CA

Like their lineup; would have switched to another provider if they offered OANN (best news on the air-watch yourself)

2 years ago

star star star star star

Brenda G Sargent New York, NY

I find their service truly reliable. Never any black out periods

2 years ago

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Mackenzie Taylor Portland, OR

Horrible service. Customer service double billed me and then never corrected their issue. We tried to give them a shot away from Comcast and sadly it did not work.

2 years ago

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melissia pletcher Winter Haven, FL

They have the best TV. Spectrum is awful, but Frontier just can’t seem to understand that retention is as important as new customers.

1 year ago

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Wayne Eby Nokomis, FL

Verizon was GREAT Frontier was horrible call after call and they never got the bill correct.

3 years ago

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Steve Koffroth Chino Hills, CA

Booo. Terrible service and terrible service when you need help with your service...

1 year ago

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Anonymous Lakewood, CA

SERVICE IS TERRIBLE, HAVE BEEN CHARGED FOR SERVICES DID NOT RECEIVE

3 years ago

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Roy S. La Verne, CA

Bad, nothing good came from calls to customer service

1 year ago

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Spencer Hodgson Salt Lake City, UT

This place has terrible customer service, I would not recommend them at all.

2 years ago

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