Broadstripe is a local, hometown cable company located in Anne Arundel Country, Maryland that began in 1998 as Millennium Digital Media. Later in 2007, it changed its name to Broadstripe and began upgrading its networks and customer care operations to better fit customers' cable needs.
Broadstripe filed for bankruptcy in 2009. Since then, the company has been working hard at marketing new deals to old and new customers to promote business and generate a loyal customer following.
Broadstripe's mission is to be company that provides the highest value of television, high-speed Internet and phone service to the people of Anne Arundel County, Maryland.
Like other providers, Broadstripe's services are bundled into packages to lower the cost of each individual service. Cable TV, high-speed internet, and phone services are the products most commonly found in Broadstripe's packages.
Prices are locked into a one-year service commitment when a first-time customer signs up with Broadstripe. Once the one-year commitment is up, Broadstripe pledges to its customer that prices will not jump but instead increase only in $5 increments per year. This is a huge benefit to customers who are looking for a long-term cable provider.
Broadstripe has competitive channel line-ups. The company has a 195 channel line-up, which is included in the basic package. Broadstripe also includes 57 high-definition channels that include many of the local channel offerings. Broadstripe also includes features such as parental lock, music, and pay-per-view in its channel line-up.
DVR systems are also important to research when choosing the best cable provider. Broadstripe offers an average system that allows customer to record up to two shows at one time and has multiple hours of storage available. It also gives the ability to pause live TV and to record a show while watching a different program.
This system is not the best there is, but it is competitive, especially for a local cable company.
Customer service is a feature that Broadstripe emphasizes.
After filing for bankruptcy, Broadstripe took customer service as the feature to improve the most. The company website states that its representatives go the extra mile to provide the best service, with the kind of flexibility and enthusiasm that only a company focused on the local community could provide.
The customer service team can be reached by phone, email, fax, or address and there is a physical lobby in Anne Arundel County that is open Monday through Saturday for any in-person questions or concerns from its customers.
Broadstripe has many of the premium packages you'd expect from a large provider:
Mentioned before, Broadstripe is located in the Anne Arundel County of Maryland, providing its services to residents and businesses in this community.
This is what makes Broadstripe different from competitors. You're likely familiar with the big cable companies which have sweeping coverage across the United States. Unlike these nationwide companies, Broadstripe is keeping it local to give its customers personalized service.
While it makes Broadstripe's customer base limited, it could also mean you experience shorter phone wait times and lower prices.
Broadstripe does not offer a mobile app to its customers for streaming content. The company does have a TV Everywhere option that customers can use by logging onto a computer or mobile device with their Broadstripe account information, but this is not available in an app for customer convenience.
For Broadstripe's internet, TV, and phone service, you can enter your zip code to see package options in your area. However, you'll have to get in touch with a representative for pricing. Information on add-ons is available, however.
Broadstripe's Washington and Oregon properties were aquired by Wave Broadband, and Broadstripe's Michigan properties were acquired by WOW! in 2011. This followed Broadstripe's file for Chapter 11 bankruptcy protection in 2009. Expansion clearly wasn't working for Broadstripe back then, but the company has stayed afloat since.