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AT&T U-verse

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178 User Reviews

6.8

Overall Score

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1-(855) 398-4224

Author: Kaitlyn Short

LAST UPDATED: November 5th, 2025

AT&T U-verse has been a stalwart in the industry over the past many decades. Known throughout the world even today as a giant in the communications space, their innovative existence provides a secure support system to the U-Verse platform. For example, AT&T U-Verse was the first company in the United States to enable customers with the ability to watch TV throughout their home in places without a TV outlet. This was made possible by utilizing integrated wireless receivers.

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The Good

  • U-verse TV Packages
  • The U-verse App
  • Interactive TV Apps
  • Contract Length
  • Combine and Save
  • International Channels

U-verse TV Packages

AT&T U-verse’s five different TV packages should please anyone from the casual TV watcher to the dedicated movie fan. The basic package has over 25 channels and the most extensive U-verse TV package has over 565 channels. Here’s a quick rundown of what customers can get with each package:

U-Basic TV

  • $19 per month + taxes
  • 25+ channels

U-Family TV

  • $35 per month* + taxes
  • 190+ channels
  • Includes: Disney XD and the Hallmark Channel

U-200 TV

  • $55 per month* + taxes
  • 380+ channels
  • Includes: Bravo, CN, ESPN

U-300 TV

  • $60 per month* + taxes
  • 495+ channels
  • Includes: HD and Premium channels (Showtime, STARZ®, and The Movie Channel™)

U-450 TV

  • $110 per month* + taxes
  • 565+ channels
  • Includes: HD and Premium channels (HBO, Cinemax, and Showtime)

*Customers must sign up for a 12-month agreement. AutoPay & Paperless bill is required.

The U-verse App

The U-verse app lets customers control their DVR from anywhere. Customers can set their favorites, stream live TV, check the guide to schedule recordings, or turn their phone into a U-verse remote control.

The app is free and available from the App Store, Google Play, or the Amazon app store. Members of the U-verse can download the app onto their iOS/Android smartphones, tablets, wearables, as well as Amazon Fire TV devices.

Interactive TV Apps

The U-verse has several interactive TV apps to help make a customers entertainment experience more comfortable. Here are a few of the interactive apps available.

  • Multiview and My Multiview: Allows customers to track up to four shows at a time on one screen
  • Phone Services: Customers can see their caller ID and message-ready notifications on their TV
  • Stingray Karaoke: Get access to popular songs and create a playlist
  • The Weather Channel: Customers have access to local and national forecasts from experts. The app allows members to track warnings and severe weather alerts.

Contract Length

AT&T U-verse offers a 12-month contract, which is shorter than many competitors' 24-month contracts. In fact, even though AT&T owns both DIRECTV and AT&T U-verse, DIRECTV still has two-year contracts while U-verse has one-year contracts. This could be a benefit for customers who aren't sure how long they want to commit to a TV provider.

Combine and Save

For customers that need an internet and TV service provider, it might be wise to bundle.

The U-Family TV + AT&T Internet bundle is just $75 per month, includes over 190 channels, users will get up to 100 Mbps internet speeds with unlimited data, and users can stream and surf the web with 99 percent reliability. Plus the professional installation fee is waived ($99 value).

International Channels

AT&T U-verse offers several international add-ons, more than your average TV company. You can watch shows in Spanish, Portuguese, Japanese, Russian, and more. This is an exciting opportunity for speakers of other languages, and it might make you more likely to choose AT&T as your provider.

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The Bad

  • Possible Fees
  • Limited Service Ability
  • Competes with DIRECTV

Possible Fees

As with every other TV service provider, there will be some additional fees and costs. AT&T U-verse is not exempt and customers can expect the following monthly fees to appear on their bill.

  • Broadcast TV Surcharge: $6.99–$7.99
  • Equipment Fee (DVR Receiver): $15
  • Equipment Fee (Additional Receiver): $10
  • HD Access Fee: $10
  • Vacation Hold: $7
  • Activation Fee: $35
  • Early Termination Fee: Up to $180 (pro-rated by the number of months completed)
  • Installation Fee: Up to $199 for U-verse TV
  • Late Payment Fee: $9.25
  • Non-Return Equipment Fee: Up to $150
  • NSF/Returned Check Fee: Up to $30
  • Payment Convenience Fee: $5 per bill/payment
  • Premium Package Downgrade: $5
  • DVR Upgrade Fee: $105
  • Restoral Fee: $35 per account
  • Service Repair Dispatch Fee: $99
  • Dispatch on Demand Fee: $99

While the pricing for AT&T U-verse seems fairly reasonable, that doesn’t mean they won’t add up over time. Be sure to read the agreement terms before signing a contract to avoid paying more for your TV service provider.

Limited Service Ability

The U-verse is currently only available to 21 states. That being said, living in a state that it is offered is not a guarantee it will be available to you in your specific city — it varies from city to city which makes it difficult to know for sure. You will need to enter in all of your information on their website to know if U-verse is available to you in your area. 

  • Alabama
  • Arkansas
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Mississippi
  • Missouri
  • Nevada
  • North Carolina
  • Ohio
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Wisconsin

Residents outside of these states will have to look at other TV service providers.

Competes with DIRECTV

AT&T owns both its U-verse TV offerings and DIRECTV. Since acquiring DIRECTV in 2015, the company has worked to make this its main TV service, steering customers to this choice. As a result, AT&T U-verse may decline or its services may be closed to usher more AT&T customers to DIRECTV. However, this has yet to happen, so perhaps AT&T will not fulfill this prediction.

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The Bottom Line

AT&T's U-verse is reasonably priced for the number of channels customers can receive. The app is relatively intuitive and the interactive apps make for a comfortable and convenient entertainment experience. However, the TV provider is not available nationwide and it doesn’t seem to offer much for sports fans. Although monthly fees are standard throughout the industry, we recommend customers keep a close eye on their bill. 

That being said, the company has advanced technology that allows your TV, internet, and home phone to be interactive with one another which makes utilizing these technologies more convenient. The television has a digitally clear picture and sound, the internet has capabilities of downloading speeds up to 45 Mbps, and the voice option comes with 20 different calling features.

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User Reviews

Star Rating

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2.8

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178 Reviews

Review Breakdown

5 grade

21%

4 grade

15%

3 grade

20%

2 grade

12%

1 grade

32%

Sentiment Criteria

Value

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Quality

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Service

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Scott Zimmermann

SAVE YOUR RETURN RECIEPT FOR AT LEST THREE YEARS! They will send you to collections. I have delt with them THREE times. First time the woman at ATT even when I gave her the tracking number she still told me "We didn't get it". After arguing with her I finally ended up telling her I wasn't paying because they had their equipment. They still sent to collections and had to deal with them who got the problem solved but for only a few months. This is now almost two years and now the third time collections is contacting me again for the same thing because ATT is trying to collect money for equipment has in their possession. Also fighting to have this removed from my credit reports. I WILL NEVER recommend their service and try my darndest to keep people from the headaches dealing with this well known issue.

1 year ago

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anthony hewitt Columbus, OH

Canceled uverse after contract was up. I sent in all the equipment and was told to call back in a month to verify. I called back and was told only half was received but they had a tracking number for the rest and was told to call back in another month. I called back and was told that the computer hasn't generated the equipment fee off my bill and to call back in 2 months. I called back and was then told that someone would have to manually remove it and to call back in 3 months. I called back and nobody could tell me anything because the bill was in collections. What a scam. Never will I let at&t step foot in my home, 2 business locations, nor will I use the cellphone ever again. Worst company ever.

1 year ago

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Rex Castle Dallas, TX

We installed AT&T and U-verse as the pandemic was just setting a course of disruption (an intelligent decision for the educated). We worked from home and needed a secure internet provider and a backup to our existing provider so we installed and had two internet providers and U-verse. And, because the two were competing against each other for our business we got both for less than we had been paying for the one. Yay competition. The internet has been okay. It was really good when we first started and mostly works now. U-verse came with HBO Max and HBO Max was "Free." As I explained to the service person I spoke with last (2/21/23) night "nothing is free much less HBO Max." What made our HBO Max super-not-free is the fact that we have not been able to login to the service since we installed AT&T. I worked with the service person yesterday for over an hour to no avail and to the point it was so frustrating that I finally thanked them for their time and hung up. The deal is the service person went through a series of experiments and "can you hold on" moments while I would assume they were talking with someone more knowledgeable and with each experiment I was having to reenter multiple emails and passwords on multiple devices. It was a course defined by lack of knowledge and frustrating experimentation. We did get HBO Max to come up on my laptop with my credentials and I knew then there was something wrong at the television. And after we were about to go down another road of experimenting I stopped and said "I can experiment myself." I kept at it and figured it out. The apps are not user friendly, the website is disordered and cumbersome and cluttered, the whole service process is headache-inducing; the service people simply do not know what they are doing (for the most part) and are following something of a script; all I have dealt with have been very polite, however. And, all providers raise their rates for no verifiable reason. I call every time I receive a rate increase and argue until I get what I want but that usually takes the very real threaten of canceling my service...it's a horribly ridiculous and unethical process. I'd look hard at other providers although a year+ later I finally have access to a very expensive channel. And as you look at other providers realize there are very, very few good ones with many locations, including mine, you only have a choice between the terrible and the perhaps less than terrible...this month.

2 years ago

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Decide America Atlanta, GA

When transferring to the residential U-verse Department after being offered a reward Visa card worth $250, AT&T's manager, Ms. B, lied to us, disrespected us, and hung up on us. She is wretched, unkempt, and a bully. AT&T is a dishonest organization with dishonest people at the helm who take pleasure in mistreating and taking advantage of hard-working people who trust them to do right by them. The promised card is more challenging to obtain than American millionaire status. Ernesto, Cindy, Mary, Liz, Anne, and a large number of additional agents promised to assist us in receiving our reward card. The retention department vowed to see that we would receive the award. However, they still keep pointing the finger at the Rewards Department. Bryan in the retention department deliberately canceled our account to prevent us from receiving the promised prize. All of them are hopeless, lawless, nasty, and horrible people. Avoid using AT&T even if they are the only carrier in your community. It is likely, unless GOD, saves them, going to the bad place.

3 years ago

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mark daoud Seaside, CA

Today was the last straw. Internet and TV went out. I called and it was determined it was a bad line on their end. I know these things happen, fine, but when I was told no one would be out to fix it until after Xmas, (Dec 14th) I blew a fuse. Yes, this is true, I went up 3 levels of management and no one could help sooner. I work from home as a realtor and rely on the Internet. I spoke to the following people who could not help: James: Molly. Jory: I have Emailed the FCC about this. Further; I have alway had to constantly reboot receiver to get service back up, Internet is slower than what I paid for, they raised prices on me for less programs, Yes, I know, it's time to go. just thought I would warn others.

3 years ago

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Soez2luvme Durham, NC

I'm in town visiting my mom for a few weeks, I have dish at home not plugging them but in just a few days trying to watch a show on demand when I could actually find a show if it would even play without stuttering! Most shows aren't even on demand, I'm trying not to use up the space on my mom's dvr that she doesn't have bc y'all don't have space to began with, I tried to just search THE WALKING DEAD from last night couldn't find that! It's been coming on for 10 years! AMC isn't even on the on demand list so now I need to log into my tablet but the wifi through At&t is so bad it won't load my shows on my DVR at home fast enough.... This is just sad! I have hundreds of movies & shows saved & I record about 10 shows a night & still don't fill up. This u-verse won't even pull up a show on demand from Friday... I'm not sure what it's demanding!? Oh & the time limits for you to watch something, what's the point of on demand? My mom's retired if I want to tell her about a show from a while ago I should be able to, not with this mess!

4 years ago

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Eric Doering Longview, TX

I've had AT&T for years and no problems. In fact, i had multiple services that they provided. Over the past 3 months they have become terrible. Customer service has moved over sea and you can not understand the representatives. Lately I paid Uverse my bill electronically as I have done for years. Uverse said I did not pay it, charged me a late fee, and I had to pay for 2 months. They credited the money I sent to directTV. I do not have direct TV and am not a customer of them. I called uverse back and they said I did not have a late payment and that I'm paid up through the next month. I had them transfer me to directTV (who I am not a customer of) and they said they are having tech difficulties and are unable to access accounts. AT&T has gone to crap and has poor management. I cancelled their phone service years ago over an anonymous $5 charge that I found on my bill. They could not explain it nor would they remove it. I had directTV over 6 years ago and the bills constantly increased over time with no explanation. So they were cancelled. Now, uverse is going to get cancelled because of their incompetence. If shopping for any service steer VERY, VERY clear from AT&T.

4 years ago

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EPS Hayward, CA

We have been with AT&T U-verse for many years. Recently their service and reliably has gone from good to horrible. We are now at the point where we are going to be dropping them. First their customer and technical service is in India and all they can do is follow a script and do not listen to or do not understand what you are telling them. TV often loses connection and the receiver needs to be restarted. TV pixelation occurs even with their fastest internet. Most troubling is twice in the past two months we have been without service for almost 24 hours. No phone, internet or TV. All customer service can tell you is that there is a network issue and service will be restored in 2 to 4 hours which is not true.

4 years ago

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Ann Stewart Louisville, KY

We have had AT&T U-Verse for years and was very happy with it. Those days are over and I would not recommend anybody getting it. We have lost our DVR Box completely 2 times within months which means you loose all taped shows and have to wait for a week or more to get a replacement sent so none of those services are available. Besides this it has gone out numerous other times. No one will come to your house to do any service no matter how much trouble you have. We plan on changing companies as soon as possible because AT&T U-Verse is not what it use to be, not what is promised and not worth the outrageous bills for the lack of service.

4 years ago

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dogeatdog12345

Terrible terrible terrible Cable service drops daily. It goes to a screen saying check internet connection. No reason for this many times daily. Internet is slow. Customer service is outsourced to another country which I can't understand whom I'm speaking too. I cancelled service with them and they pulled a scam on me. They kept saying they would send a code for the USPS to come get it. But not so fast my friends, with a little deeper digging they didn't. They wanted me to keep it too charge me for another month. Beware guys when you cancel make sure you push the issue to get your equipment out of your house too AT&T. Or else they will try too charge you. In summary service was horrendous initially with setup, they drilled through my house into areas with wiring for electric, left it exposed to elements, and took 4 hours doing so. The duration of having there service which was, 2 years was a nightmare with losing connection time and time again either due to a drizzle of rain or there updating. I am so disappointed because they actually raised prices significantly, why? Why do they think they can do this. I just wanted to leave this for any future customers, choose wisely my friends.

4 years ago Edited March 21, 2023

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Ramesh Kanjinghat Strongsville, OH

AT&T U-verse offers the worst internet service ever. They talk about 1 GBPS but the speed hardly reached 15 MBPS. Their customer support is the worst too. Whenever I need to call their customer service I have to make sure that I have at least 2 hours to waste. They keep you transfer from department to department and you have to start from the beginning when they transfer to a different department. They also recently charged me $99 for a service they initially told me free. I had autopay setup so, I didn’t see the bill before the money got debited from my account. I had called them and spoke for more than 2 hours and finally hung up. Later I switched to WOW internet and I am glad I did switch. Awesome internet speed and excellent customer service.

4 years ago

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Marvin Bradley Kansas City, MO

At@t are a bunch of crooks who cheat customers out of their hard earned money. Every month my bill goes up and when I call its always something different. I was late on one payment but somehow Im paying late fees every month on that one #!$@ing payment. I see why everybody I know is switching to streaming services.,you pick a plan and you pay the same amount every month, unlike at@tWeCrooks, who has so many hidden fees that they don't even know why they charging you. Not only do they have so many hidden fees the taxes they charge are ridiculous. I wonder how much a year do At@tWeCrooks make off late fees, they are worse than the Mafia when it comes to collections. I'm so done with this unethical company and if you like holding on to a little extra money each month you will be done with these crooks as well. With all the streaming services that are out, you would think they would treat their customers right, but I guess it will take them losing more customers to finally realize that people are tired of getting bent over month after month, for a service that's not even that good in the first place.

5 years ago

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Baited to make the switch San Antonio, TX

There aren't any negative black stars to choose from, I was baited into switching my internet/cable service in early August & the experience has left me both exhausted and disappointed. I was promised a better deal compared to Spectrum & ended up with channels I can pick up with an antenna, a handful of sexual infomercials, Show time & several cartoon networks. What I had with Spectrum is now an upgrade with AT&T. Have I mentioned their customer service? Yep it goes in hand with their bait & switch, don't do it. Calling AT&T is like calling the IRS, long hold times, and they don't give you the details, unless you ask..DONT DO IT, you've been warned. I'm sharing my story with everyone & anyone who will listen. Signed up in Aug 16, 2019 & I'm counting the days my contract can be bought out, that should tell everyone how bad they operate..(I had to rate with 1 star min & they're not worthy of that rating either in all categories esp in trustworthiness)

6 years ago

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Grant Roanoke, TX

AT&T scheduled my appointment for a Friday between 12-4. Never showed up, I called first thing Saturday morning and they scheduled me for the following Monday between 8-12 but promised me I would be the first order filled. They again, never showed up which caused me to use my 2nd vacation day for nothing. This was my last vacation day available for the year. When I called on Monday to ask where they were their response was we can get you in next Thursday. I told them I needed installation today because I could not take off any more days of work. They said there was nothing they could do. So after costing me 2 vacation days and hundreds of dollars in lost wages I am left without internet service which also impedes my ability to work. When they asked how they could fix the issue I said get a tech out today, the day you had me scheduled to install the service. They offered me free installation which they already did the first time they missed my appointment, when I said what would they do for the 2nd missed appointment and for the money I would lose taking a 3rd day off. They said they would cover installation lol. It's amazing. I would NEVER recommend AT&T after this experience.

6 years ago

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dave eisenman

I have been with this company for many years. At first it was great, about 159.00 for 1 TV and 1 Computer, but every few months it goes up. Today as of July 7th I am paying 245.00 a month for 1 TV and 1 computer. They have many hidden fees and taxes which is bullshit and they keep rising the price every 3 months. I soon will be getting another company as it is too expensive for me to keep.

1 year ago

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Christopher Lacerenza Louisville, OH

Tried to talk to a representative regarding my Uverse bundle account. I was on the phone line for 49 minutes and she was getting me an answer about reducing my bill. We were disconnected and she never called me back. I called again and was transferred five times with no one able to help me. On the phone for a total of two hours with no resolution. By far the worst customer service I have ever encountered.

1 year ago

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Selena C. Kansas City, KS

This is one of the worst companies I have ever had when it comes to subscription tv. If it rains, snows, or even when the wind blows, I loose connection in some form or fashion. Right now, I’m watching a recording, and every 2 mins I’m getting playback isn’t available right now make sure u have connection!! This is a constant. Spectrum was better than this, which says a lot in itself. Has not met my expectations. For the money, $220, and consistent problems, basic tv, after this mth I’m going to YouTube tv. I’ve tried it and loved it!

1 year ago

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Jami Herington Independence, MO

Constant freezing particularly on recorded shows and sometimes watching live tv. Frequently tape shows on DVR and it shows recorded for an hour for example and then you play it and it immediately says finished with nothing recorded or you watch the show for 10 minutes and it finishes. My internet was great until fiber installed and now it stalls and won’t hold the connection. The ATT tech said it doesn’t work well if you have more than 40% space used on DVR but having less than that didn’t correct the problem.

2 years ago

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J Scott (J Scott) Lawrenceville, GA

I give * for Value for your money because I see no value in an unreliable service. I give * for Quality of product or service because it is an unreliable service. I give * for Customer service because they are difficult to do business with. I give * for Company trustworthiness because they provide an unreliable service, which may or may not be fixed by their tech support; only to break again in the near future if it ever even is fixed. Do you trust a company like this with your hard earned $s?!

2 years ago

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Branden Ikee Dayton, OH

Wanted to charge me 150 dollars to come out because modem isn't working. I pay 180 a month for 5gig and have multiple other properties through them. They said it is my responsibility to pay them to look at the equipment they supplied me even if it is only 4 months old. Never had to do this with spectrum just they don't have the crazy fast speeds. Do not use Att trust me even though it is cheaper you get what you pay for.

2 years ago

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Michele Kowalski Milwaukee, WI

We have had uverse for more than 11 years and the service has gotten horrible they play the same movies on different channels and charge outrageous prices, if it rains or snows are tv says lost signals, they claim we have the fastest speed but that's a joke it is very slow and only 2 people use the service. I wish we could get better service from someone else but if you ask me they are all the same.

3 years ago

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Jessica Rico Aguiar FL

ATT uverse = worst experience ever. Impossible to get in contact with and when you need service they give you the run around for days. I haven’t had internet or TV since Saturday. Scheduled for a tech to come in today no show or call. Called 3 times to follow up and had to finally reschedule. Nothing they can do but reschedule. ITS RIDICULOUS. I CANT WORK FROM HOME LIKE THIS. I HATE ATT UVERSE

4 years ago

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Christopher Langdon Salisbury, NC

Hands down the worst cable provider. Internet is ok but always down, which means cable is down. Also bad customer service. I have been trying to set up a hotspot for an hour and have been hung up on twice. Since June I have probably restarted the box 50+ times. Half the channels don’t work. You don’t get all the sports channels. Half the channels you have to download and app. The recording is completely bogus. All you can do is record all series-can’t record only new series, and can’t record shows afterwards (if the show or game goes over).

5 years ago

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Katherine Moffatt Newhall, CA

All bill - lowering "deals" offered for Direct TV.... Our Apt. Complex will not allow new Dishes installed.. I think ATTUVERSE wants to push us to Dish, which we cannot have. As long-time Uverse customers where is our incentive to stay? Are we 2nd class citizens now... Not wanted, but they 'll take our money at inflated prices as long as they can soak us? Help! Any suggestions?

5 years ago

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sue Macomb, MI

We’ve been with ATT uverse for years, they always were able to provide decent promotions every year. All of a sudden our bill goes up 53$, and they have no available promotions. We’re now looking for a new internet and tv provider. We only need one tv. We’re a retired couple on a fixed income, we cannot afford $176 a month on tv and internet. Very disappointed in ATT Uverse now.

5 years ago

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Rob H Roswell, GA

If I could give AT & T UVerse negative stars I would. The service is like something from 1990, clunky and antiquated. The customer service is slow and unhelpful - I have 800 channels of nothing and have to DVR to watch a show at an unscheduled time. From now on when I buy or rent I will verify that AT&T is NOT the only cable provider. It is a dealbreaker for me— ATT UVerse is terrible awful horrible and any other negative description you can think of.

6 years ago

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Brandon Griess Houston, TX

Holy sweet mother of internet, this branch of AT&T what’s the worst thing to ever happen to the Internet. I tried to set up Internet at the new house my friends and I were just starting to rent I should’ve there a week early and four weeks later after five attempts AT&T successfully provided Internet. Of course it was an absolute nightmare trying to find a competent Satellite technician that could actually follow through with appointment time and actually installing proper service. Of course AT&T continue to bill us for no Internet and build us for each visit, anything they could, then at the end of it all when we finally did had service and we reflected on all the charges they did nothing but pay back what they had to and offered absolutely nothing to amend the mistake. Perfect representation of AT&T as a whole. I have never used AT&T U-verse and not had a problem I have had it set up at at least three different residences far I took my cellular plan am I Wi-Fi plan and decided not to be the masochist ATT made me into. NEVER AGAIN WILL USE ANYTHING ATT. People are blindly using it because of the affilitaion to ape and they know it, so they dont need to provide the service to match what apple technology provides…. I will cry in happiness the day Apple drops ATT as their exclusive partner, may have happened already but they did get their corner of the market secured because of that image. To conclude, if you got money to burn on fees, time to waste on techs and rude phone operators, and are all about the name beand stuff you’ve come to the right company. FYI- you can keep your phone number if you change services, so dont let that be the reason you remain black and blue in the shackles of ATT 🤣

4 years ago

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Amanda Malega Oklahoma City, OK

I loved the service until they took almost $400 out of my account through their automatic monthly payment program and then the very next morning I wake up and my services were off. When I called to find out what was going on they told me my services had been canceled and I needed to pay a cancelation fee for the services. When I told them I never asked for my services to be canceled and they needed to fix this problem they said they would have to charge me reconnection fees. I was so mad that they refused to help me in any way after taking that much money. They still claim I owe them almost $90 for service cancellation but I refuse to pay that since it was their mistake.

5 years ago

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Lashell

AT &T has the worst customer service ever!! I don't think they even care. I spoke to a representative by the name of Zuki. He was unprofessional and very rude. He wouldn't transfer me to a supervisor to make a complaint. This is the worst company.

1 year ago

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linda banks Powder Springs, GA

I consider this company to be in breach of contract for dropping stations while in contract negotiations that I am paying iver$100 a month for! There are too many other options available to continue dealing with this company!

1 year ago

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G Dean Atlanta, GA

Absolutely would not recommend. I've had internet and Uverse for 12 years. Horrible customer service in that their emails do not match what's told on the phone. I canceled TV service they still charged me.. The supervisor actually advised my only recourse was to cancel my direct draft payments. It's really a joke.

2 years ago

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Dorothy

AT&T Uverse is the worse provider, MY TV a has to be rebooted three or four times a day, I have paid over $200 a month for years to be aggregated everyday. IT IS TIME TO STOP THIS SERVICE… NEVER GET SERVICE FRIM AT&T!!!!!!!

2 years ago

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Zack Mcmahan Kansas City, MO

Essentially paying for something you don’t get to use. Internet is expensive and never works, it’s also impossible to get in touch with some one. I hope whoever is in charge suffers from random brain freeze no less than twice a day.

3 years ago

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JESSICA WILSON Frankfort, KY

Schedule a new internet install. Was rescheduled 3xs, without a phone call, only text notifications an hour before tech was to arrive. Took off work, wasted my time. Decided to go with a company more reliable to show up! Terrible customer service!

4 years ago

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DaretoExpose Las Vegas, NV

Exposing their customers to cyber criminal with unsecure rental routers, adding insult to injury, cyber criminals has access to all of your property from computers and devices, to home security, baby monitors and more. You are exposed.

4 years ago

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Laquita Freeman Orange Park, FL

They pricing is too high if you dont have a promotion and the service is always saying the signal is lost. Customer service is horrible most of the time, I gave 7 years to them just to have to cancel due to bad customer service and they didnt care one bit to let me go.

5 years ago

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Never again Westlake, OH

There should be a negative star rating for this company. Slow, disconnects often. 3 service visits did not fix. Hidden fees. Price goes up each month. Customer service is awful. DO NOT FALL FOR THEIR PROMISES the fees start as soon as you sign up!

6 years ago

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Mike Skokie, IL

WTF . I have been on hold for 35 minutes and have talked to the same billing dept 3 times . 3 times !!! they cannot figure out how to cancel my verse TV, 35 Minutes !!! I am so mad but its like this EVERYtime I call them Complete waste of time!!! UnBelivable!!! I waste an hour every time I call them.

6 years ago

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Natasha Zinsou Fort Worth, TX

When I had U-Verse, my sister and I constantly had issues with billing. We were overcharged several times and had to spend hours on the phone to get it fixed only for it to happen again the next month. There was also a time when ATT did some work on the local wiring and they accidentally disconnected the system we were connected to. It took almost a week for them to fix the issue and restore service and we never got compensation for that event. Once our contract was up, we immediately moved on from ATT. I will never use their services again if I can help it.

5 years ago

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j. Davis Charlotte, NC

The worst customer tech support I've ever encountered. The equipment (modem, receivers, etc) are are old, out of date and incompatible with each other. Never again to AT&T!!!!!!!!!!!!!!!!!!!!! Dirtbags!!!!!

2 years ago

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Shaina Vaught Chicago, IL

The literally worst internet on the planet. NEVER works. I have to re set my box 100 times a day and it still works 50 percent of the time. It’s the only provider in my area so i have to use them.

3 years ago

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Sean C

Treat long tune customers with price hikes and games. Then after returning the equipment they send collection agencies after $80. Pretty petty and comical. Get your services elsewhere. Do yourself a favor and avoid

3 years ago

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Annie Jackson Fort Worth, TX

I had this for about a year or two couldn’t get it to work has technical to come out they couldn’t find the problem than one cosmetic out found out that the internet stop up the street from my house . I had been praying for service that I didn’t get plus ATT didn’t give me all the money I paid back

4 years ago

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Tammy B. Sellersburg, IN

Our cable went out every time it was windy, rained or snowed, even in just light flurries. They'll also send you to collections if you don't pay your way out of your contract so we had to pay for services that we didn't recieve if the weather was bad.

4 years ago

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Debra Sims Chicago, IL

When I was a customer I had to actually decline services after finding out a lot of hidden fees they don't tell you things up front at all there's always a secret fee hiding somewhere in your contract. Please read all the fine print

4 years ago

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Mj Chicago, IL

They cancelled my service because they wanted to switch me over to the "new ATT fiber network". Now it will be out for four days because it's the weekend.

2 years ago

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Q Kelly Hallandale, FL

Run!!! I paid my bill up and told them I wouldn’t be using them. I returned the equipment. They sent me a bill for over $300 saying it was my final bill. This is false. I’m disputing it with my credit report agency.

4 years ago

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Bethany Maggiolino Dallas, TX

Garbage company with physical service that is somehow worse than their customer service. Service does down LITERALLY EVERY SINGLE NIGHT.

1 year ago

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Darleen

I wish i could give 0 stars. This was the worse of all companies. I called tech support so many times and the never fixed the issue. Terrible.

2 years ago

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D T Lebanon, TN

Plans go up all the time, customer service is really bad, I think I’m going to be looking elsewhere, and I have been a loyal customer since 2013

3 years ago

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