Zillow

I sent this to anyone who would listen: Good Morning, Please read my grievance and take into account that I am a human being. From that perspective, maybe someone can be reached with my situation. I may end up being disregarded again from everyone on this list. The only reason I am taking my complaint to this extreme is because I was trying to help my 80 year old mother to sell a house that she can no longer use because she suddenly went blind. (Info below) It's been an emotional time, and she needs the money for her medical care. I would have paid anything to post my ad on zillow, but it was free. Maybe it being free is why I cannot get anyone to help me. For me, it's the principle of being ignored for 11 days with an upcoming open house, 48 hours away. How does one get any response with zillow? Where is the customer service? We have an open house scheduled for this coming Sunday 8/3. 11 days ago, there was a rumor in my Mom's park that her house had sold. I go into my zillow account, and the house is showing "off market". I don't know how this happened, but, I certainly did not take down my Mom's listing. The last activity I had was to send in some edits for approval and they were not approved, for no known reason - I added a picture of a pool and some updates - and then it was unlisted. I called the customer service number three times, and since you cannot get a live person, I left three messages. I attempted to relist the house 3 times, waiting the 72 hour period to no repost and no email as to a decision. I tried reposting the house new, and the 72 hours went by with no response and no posting. I answered the automated calls that came in to confirm that I was selling the house. I sent numerous emails, submitted reports, sent emails to customer service, I did everything possible for 11 days and every attempt went completely unanswered. WHY? To all of you, this may not be a big deal. To me, it's causing undo stress on my Mom and myself to try to get this house sold and to advertise that there is an open house in THREE days. So, basically, I have been ignored for 11 days. I reached out to a bunch of employees on Linked In, begging for help. One person responded to me and tried to help me, but even his requests are going ignored by the customer service email. I am thankful to Greg Davis. The only person who responded to me in any type of way and tried to help me. Although unresolved, at least he had the decency to try to help me! There are some of us out there, where this is so important to them, that we'd pay. I'm not trying to get free service. It was fortunate it was free since I was laid off in March, and for awhile it worked. But, being treated this way, blatantly ignored, has me frustrated, angry and sad that you can't even get proper customer service these days. I'm just from a different time where people cared. I am one in a million that use your service, so this too may go ignored. But, how great would it have been for someone to take an interest in my issue, realize that I have slipped through the cracks and helped us sell this house and get the word out there for Sunday's open house. I hope someone in customer service does better for the next person as a result of this message. Thank you,

Customer support is totally non-existent. Phone calls are not accepted unless you are a realtor. When you list-be prepared for constant hounding by realtors from sunup to sunset. My home racked up 2338 views with 68 saves. I wondered why no responses-to express interest you click agent where they give my email-no phone number accepted-that`s for realtors. Anyway 4 acquaintances tried to contact my email and I received a big nothing. Ripoff-pure and simple. Wrote to them concerning this issue 5 days ago and a big zero for a response. BTW Trulia is also owned by this same group. If you value your sanity stay away.

These people are a nightmare!! We aren't even listed with them. Our home is not for sale, not in pre-foreclosure, not up for auction!! Our home has been in loan modification, was approved by our first lender, sold to another lender and is in final review. We have been told by our lender that all is approved. Zillow and Auction.com will not remove the false listing!! They both tell us to have the mortgage company just call them...Per both of our lenders, "we don't call Zillow or Auciton.com". Both mortgage companies are saying this is a scam and will be initiating legal action. We are in contact with our attorney as well. This happened the first time in Feb 2019, and was removed immediately by Zillow. Now somehow they just can't remove it. This was re-posted a week ago and now they won't remove it!! Avoid Auction.com and Zillow at all cost. They listed this on their own, we never contacted them.

Their website sucks I tried listing my home for sale a 3bed room bungalow and I waited for like 3days without any listing showing and I have to relist. I got mailed that I should verify that I was the owner which is impressive from there and I did and nothing to showing off from it with all the paper work I did taking through stress don’t even bother to call any customer service because it sucks if I could give it a zero rate I will because it doesn’t worth my 1 rate

Zillow's estimates are hard to decipher, especially when an estimate for a delapidated home in an OK neighborhood in Montgomery County MD lists for more than $500K when other larger and remodeled homes around it are estimated at nearly $100K less. Same with under-estimates that are based on some arcane and not well-defined criteria that does not make sense. Why does Zillow even offer estimates when they are so far off of what the real value is, including actual home sales in the area?

inaccurate click bate, mote of their listing is either under contract, not for sale, horrible if you want to waste your time. the only positive is the ease of use of the interface and app. other than that the info is garbage

I paid for services.. such as background checks . Sent over 15 renters. Never even got one response thru zillow nor refunded