Hubzu

Hubzu is a waste of time. First and foremost, bidding means absolutely nothing. Even if you are the highest bidder, they can pick someone else so don't keep bidding on a house. Also, hubzu will bjd against you just to raise the bid. It also takes forever to get any reply. Try to call Hubzu and see how much information you get. We were the highest bidder. We got a call after 3 weeks saying they had a lower all cash offer. They asked if we wanted a "back up offer" which we declined. Literally in less then 48 hours, the house went back up for auction. Hubzu also has outrageous "fees". Save yourself a headache and bypass anything that uses Hubzu.

Horrible experience. Save yourself the hassle, heartbreak and stress. I wasn't a buyer, I was the real estate agent for the buyer and never once was able to speak with the listing agent. I submitted multiple requests for a return call; hubzu apologized, but was not able to get me in contact with agent or broker. Hubzu handles everything regarding transaction, and they are all robotic. We asked for 2 week extension on close date, for the mortgage, they're response was "the seller expects to close on... (original date)". Deal fell through, client still waiting for deposit return., which they insisted be wired to them, but will not wire back.

I've 'won' multiple properties on Hubzu here in Tucson, AZ, only to have them relist the property in a day or two. They keep the right to refuse best offers even when they are above the reserve price. How crazy is that?! They are terrible to work with and their customer service is horrible. On the last REO property that I 'won' I left two voicemails on the list agent's, James S, phone. I knew there was a good chance they'd just relist the property in a day or two and so I wanted to tell him to talk to the foreclosing lender to get the sale pushed through. This was for a home without a front entrance, as the owner had barricaded himself inside by enclosing the entrance and garage entry. S, or course, did not call me back that day or the next. I finally got a generic email saying the hold on my credit card was being reversed...that's how they say even though you were the highest bidder we're still not going to sell you (in cash) a distressed property situated directly on a busy street with the owner, his kids, and his disabled parents holed up inside (who I'd have to evict somehow..easier said than done considering the sad situation). Thanks so much, Hubzu, for wasting my time yet again!

This online auction site is completely bogus. I've bid in several auctions only to be out bid and then two weeks later the same property is re listed on the Hubzu site. Obviously it was a fake bidder trying to drive up the price. I'm actually under contract on a house now that I was out bid on through the Hubzu site. I bid to $62,000 and was out bid. A month later I see the property listed on the local real estate listings. I purchased it there for $49,000 and am waiting to close. The guy I got it from got the property for $25,000!!!! So how could I have bid to $62,000 and the guy actually got it for $25,000? My lawyer has the sales contracts from the seller including all The price info. Hubzu is a scam

imagine if you are a winner. contract trow out on web ask you to sign, happy, right? wrong! they don't provide entrance key or lock code for you. how can you enter the property? how inspector can do his job? how township worker can access the property to check, then give you the co, cco etc.? all Hubzu does is to pushing you to sign. closing in 2 weeks. hey, township request to inform them minimum 1 month before issuing a temporally cco. with out tcco, can't closing, you know that. so how possible to get it done in 2 weeks? Hubzu, hope you know the local law better where / who you deal with in business. you can't be over the law. to push people to act on your demand (to sign contract) or they lost that $1000 deposit winning bid. feeling like Hubzu just posting a fake info on web to get your bidding fees. should i use your document to open a case in family court to get my deposit back. you didn't do you work!

it's a shame the rating starts out with one star, they deserve less than that. I was the high bidder on a property in the zip code 40601, with about 3 hours left in the bidding process it automatically changed to 15 hours left. Now the auction would be finalized about 5 a.m., so I set my alarm to be prepared for the final minutes. Magically, they decided to finalize the bidding process with the normal time. I missed out on my property, they missed out on my true final number for no reason. Contacted customer service they could not explain how / why the website changed the time but yet finalized the deal. Idiots, will never use this process again. The big loser here, is the seller who has no idea that this pathetic site can't get it right.

On there website the auctions rule is made for them. You think you can win the bidding easily fairly is never true. They will extend 15 min after you win the bid to allow more competition happen to maximum there interest. And after you won the bid, they will still play trick on you. I complete there request of updating information and summit it. It ended up they never received and asking you to : Hi xxxxxxx We're sorry you were unable to enter the contact details required to process your offer Please note that the seller will no longer consider your offer. The seller is considering other offers and may decide to relist the property. If you are still interested in this property, click here to place a backup offer. Think about it. You won the bid and updated the info and they still want you to place a backup offer. What idea is that?

If you're prepared to pay all cash for a house that is as is, you might get through the closing. Everything is handled through India, so be prepared for a lot of apologies but no results. At the closing you will find that there are a whole bunch of sewer and water and utility charges that are still unpaid on the day of closing. I had an attorney handle the closing, and they refuse to pay these outstanding charges at the closing, but send you assurances that they are being paid. They never pay. They give you excuse upon excuse, and you can't have your water turned on until they do, so I had to pay them myself to get water. After 3 months my house went into tax sale for the $800 in sewer charges. I spoke with 4 different agents in India and finally got one on the phone who told me the following: "Presently the preservation team has confirmed that the payment is already processed and our post closing team is waiting for the proof of payment. We will try our best to get this issue resolved on priority." What the hell does that mean after 3 months??? What is a preservation team? As I told them, if my issue was not resolved immediately, I was reporting them to the Department of Banking, who controls real estate transactions. This company should be investigated.

While registering I noticed they wanted my social security number and date of birth. I was interested in bidding on a property but uncomfortable providing that information up front. That typically comes once you submit an offer. Anyway, I logged on to their chat when some crazy names came up and awkward usage of speech when chatting. I explained concerns and over and over it was replied that this is authentication. If they have nothing to match it to how are they authenticating anything? I think they don't need that information to simply register for an account. I personally am concerned with id theft so I decided against the service.

We were in escrow on a House within a gated community which has an HOA. after a month in escrow, the seller was trying to force us to close even though the seller's escrow had not delivered the HOA docs for buyers review, including the HOA demand. after another week of complaining, the Seller's rep said that this was taking too long and we needed to close with or with out the HOA docs. lol, the escrow company can't even create an estimated closing statement without the HOA info. After another couple days of back and forth emails, the seller unilaterally canceled our deal. My buyer was devastated.

Hubzu is a joke!!! We found a house that we absolutely wanted with every thing we had!! We weren't looking to do house flipping, etc. So we knew we'd take the chance and bid on the house(8290 n pine haven point crystal river fl) the first bid we were the only bidder, and the seller declined the offer. Let me say i KNOW what amount they foreclosed on this house!! So okay no problem we'll bid again, we 2nd time we bid and had 1 other bidder, and we won the bid at the highest amount we could possible pay, and the highest amount our bank told us it was worth. So then they declined the bid, so upset we looked and was going to bid again and long an behold they relisted it FOR THE HIGHEST BID WE WON AUCTION AT!!!!! so not only are they a scam but this is crazy!!!!!!!!!!!!!!! DO NOT BID ON THIS HOUSE AT THE AMOUNT THEY ARE WANTING IT IS NOT WORTH IT, AND HUBZU IS A JOKE!!!!!!!!!!

You bid, you are the highest bidder and then there is another auction after it is over with all the bidders to submit their final and best offer. Why compete in the first one? It is just to get your name in the hat. If there are any bids in the last 15 minutes, the clock adds 15 new minutes. Why? I am not sure since every bidder gets a chance to put in final and best when the clock does run out. Hubzu is a bidding site for homes, not an auction site. Then after you do finall go under contract the title and closing company operate In a shady manner often times not able to close in time and missing the correct paperwork. Tread lightly when using their site. There are many others that are better and US based.

Hubzu is a horrible company first they had me sign a 40 page contract didn't even have time to read it because it had to be signed ASAP or else I would lose the property and then on top of that there is a buyer fee in my case $1620. and a tech fee $299. I thought fine the property still isn't too bad of a price $37,919. but then came the real fun they don't have an abstract for the property and guess who has to pay for that to be remade the buyer so another $900. out of my pocket and I also have to pay for the continuation .... and while i'm waiting to close on the property they send out some people to clean it up and these losers start tearing down parts of the chain link fence .... Every email I get from this company is always IMMEDIATE ACTION REQUIRED and if you call them it's hard to understand them that is if they will pick up the phone ...... I will run the other way if I see a property that says HUBZU

Terrible company. Home was listed in wrong MLS to begin with. Showed under contract for a long time.....now auction is open again. The listing agent couldn't tell us basic information on property. Number of rooms is listed wrong. This company is charging a 4% premium charge in any winning bid, plus 299$ electronic fee. This is a tangled mess of companies and businesses, outsourced to India.. We were so hopeful about our dream farmhouse on 10 acres for our family, only to find out that this is a scam!!!!! The only thing they appear to be consistent on, is contacting you immediately to collect earnest money! So disappointed!

We bid on a house in Alamogordo, NM back in Feb of this year. We won the bid and met the reserve. Hubzu called us right away and wanted the earnest money of $23,000 within 48 hours. I read through the fine print of the terms of agreement of the contract and there was a clause that stated "no inspection" clause. We could not reach anyone at any of the contact numbers to tell us if that meant we could not have an inspection done of the house and even though we left messages, nobody called us back. I got a hold of the realtor who bid for us at auction and had to ask over and over to answer my direct question of "do we get our earnest money back if there are major problems found on the inspection". He finally answered and stated an inspection is not allowed at all and that we would lose our earnest money if we did not follow through with buying the house. When I told him that he told me that we could get our earnest money back under such circumstances prior to bidding, he stated "I mistakenly told you the wrong information". We have watched since and this same house has been "under contract" many times and then will go back to auction. I have a hunch that this auction house is only out to take one person's earnest money after another, knowing the house will not pass an inspection for a loan. With earnest money of $23,000 every couple months, they never have to sell the house and can continue to scam people. My advice for dealing with this company is not give any earnest money until they allow a home inspection. We asked if the inspection clause could be changed to sate "yes" so that we could get our $23,000 earnest money back if there were major structural problems of the house found upon inspection. They told us no and right as soon as won the bid, we were getting called asking us to send a cashier's check for the $23,000 earnest money. However, all the phone calls and messages we left went unanswered. I would bet money this company has been scamming people out of their earnest money only to put the house up for auction again each time. This scam is on the level of what schemes get exposed on the TV show "American greed". It should be illegal and categorized as white collar crime.

I've just finished filing a complaint with the BBB and emailed Contact 6 in Milwaukee hoping one or the other or both will help. Now time to hit FB and hopefully (with your help) get this moving far, wide and fast. I want others to *not* experience the same raw deal we got and maybe just MAYBE the truth being shared will cause the company to have a change of heart and do the right thing ... ok, so a girl can hope! NOTE: This will be very long, PLEASE please bear with me. It's unbelievably important not only to us but other consumers as well. I don't know how this company is growing with how they do things but it is (yes, in our WTTN area, too!). Mine isn't the only complaint, I've found numerous others in my research. On 11/9/2015 we participated in an online house auction. We already knew before we got involved, NOT the best way to buy a house but because it didn't cost a dime to bid and it was the ONLY way to get this house we want so bad that after some research we decided to give the company the benefit of the doubt and gave it a try. After all, people will complain loudly online but happy customers share a lot less than angry disgruntled people. I found 21 complaints filed against them at the BBB and for a nationwide organization I figured not bad odds. Additionally each of the BBB results showed HUBZU fixed the problem in short order in the complainant's favor. This all gave me a tiny bit less to be skeptical about. I had already located the actual seller which wasn't easy. It's Ocwen who *just happens* to be just one cog in the wheel of a multi-company conglomerate one owned by the other and the other and on and on. There were enough companies owning one another & working together to make your head spin which refueled my skepticism. Altisource, HUBZU, Ocwen + several more are all in cahoots together. RED FLAG! I watched the auction from my computer while our Realtor did the bidding from her office about a mile away and we chatted on the phone off & on during the bidding war which was between us and one other bidder (or an employee or computer @ HUBZU - we don't know for sure). We both noticed early in the game that the timers on our two screens were different, with hers being about a minute or so ahead of mine. RED FLAG! A few moments after our Realtor placed a bid the bidding timers on both our computers hit zero's and the screen automatically changed to display a new message that went something like this: "The AUCTION IS CLOSED, all bids are being processed and sent to the seller ... blah blah blah." Our Realtor got an almost immediate notification email containing the same basic message and our individual screens showed her latest bid for us was the one that triggered this. My thought was "This is too easy." I was not jumping for joy for winning but instead was skeptical and shortly found out I had good reason to be. A few moments later another higher bid displayed on the screen and the bidding timer was reactivated. What happened to our CLOSED AUCTION we both wondered? Neither of us having participated in an online *house* auction before we both were scratching our heads. Now you all might say that it's the different times on different computers meaning the other bidder's screen didn't show closed likely because his/her timer was behind ours. Thought about that but something bugged me so I contacted a non-involved, objective bystander website hosting company and spoke directly w/their techs. I did not tell them we were involved in this, did not name *anyone* as participants, didn't even say it was a *house* auction. I wanted an unbiased answer so I laid it out strictly as to what had happened and then asked about the bidding timers which I was questioning. They assured me I was right and that when it comes to auctions the bidding timers display *from the auction company's servers* and ALL timers on ALL their servers SHOULD be properly synchronized for each auction so each bidder sees the same screen at the same time ... no matter how many bidders there are. Interesting, works like eBay, right? But I've never had a problem with eBay timers. We continued to bid as we were willing to go higher and thought maybe just maybe the other bidder would drop out before we hit our max bid. Didn't happen, we had to drop out, they obviously have more money than we do. I stewed about this for awhile wondering what to do. The house *should* have been awarded to us ... we placed the bid that initially closed the auction! Later that day I got onto the HUBZU online chat, explained the problem and was assured the proper people would be notified so this could be investigated. Two days later I was on the phone with the investigator of my complaint. Very nice man (yeah, ok, so he's got to be) he asked some questions, I answered them honestly. His last question was "What do you want to come out of this?" I told him we want the house awarded to us @ the bid that closed the auction initially. We already knew we'd not hit the reserve bid that there would likely be a counter-offer from the seller and we were OK with that. But we weren't OK with the fact that we'd been cheated out of the opportunity to see this through because the CLOSED auction had been allowed to be re-opened by the other person's bid causing us to eventually have to drop out. ALL bids should have been prevented when the screen showed AUCTION CLOSED. He said he'd have to gather more info and would get back to us in a day or two. This morning our investigator called to advise us that Altisource / HUBZU would NOT honor our bid or our request. They will NOT honor the initial CLOSED AUCTION - the house will remain with the other bidder. It doesn't matter to them that their timers weren't synchronized, it doesn't matter that what they're doing is unethical ... it boils down to greed and that in their eyes WE dropped out after the auction re-opened so basically they're saying it's our own fault. If we wanted the house we should have bid higher than the other guy. REALLY???? The reserve bid was met approximately $8,000 BELOW our highest bid so the RESERVE WAS MET but they're greedy! We've been looking for a house for THREE YEARS! We recently lost the first one we fell in love with after all that time due to the sellers having accepted another offer just one day after we put ours in. Now we wind up in this mess. We really want this house (provided all inspections pass muster!)!!! To any of you looking for a house - BUYER BEWARE OF HUBZU!

Hubzu claims that sellers have no knowledge of property condition. This is false and we verified it, unfortunately, after our purchase of a property on hubzu. Deutchebank was the seller and definitely had knowledge of some county issues. Their communication with the county was recorded on the county record. In short, we lost a large amount of money because of hubzu's deliberate concealment of defects. Being that a photographer had been to the property, and defects were present, then clearly they are avoiding the publication of these. Additionally, I have toured some other properties listed on hubzu and all were in horrible shape. The photos for each of these properties made everything look fine.in short hubzu appears to exist to allow sellers to market defective properties on an as is basis to unsuspecting purchasers. Please save yourself the loss and avoid hubzu like the plague. Someone is eventually going to get physically hurt in one of these properties, the defects are that severe.

Although I was the highest bidder, I never won the property because they actually wanted $23,700 more than the winning bid. If they really wanted that much more money they should have added and disclosure. I never received a message from a human instead, I received an email saying that my back up bid was lower than the sellers limit. If that was the case, they should have notified me in person and maybe we could have negotiated a deal. This is the second time the property has gone up for auction. I guess they do not care to move their properties.

I am a broker and HUBZU charges a bid fee in order to bid but they do not tell you is that they will not negotiate the contract and there are no changes to the contract allowed and the contract is very one sided to the seller. They will not prorate what is typically done, they will not pay anything towards closing and they disclaim a lot. They only state they will issue a deed but do not state a warranty deed. This list just goes on and on and on. This is as bad as I have EVER seen and I have been at this for over 20 years. This is a very deceptive process at best.

I have bid on a particular property over a dozen times. One time even put in a back up offer after the bidding process was over for the amount they give you, which is about over 100k then what the last bid was. And still... no luck. Not sure if they are just getting paid for clicks on to their site & if anyone legitimately is successful. I can not seem to get any real answers not even from the listing agent.

Do not bother making a bid on a home via HUBZU, save your time and energy. Hubzu is owned by Altisource which is based out of the US in Luxembourg. Altisource will keep your earnest money and find anyway necessary to state you breached your agreement with them. From the experience of a buyer, no one can get a hold of anyone at Altisource not even the listing agent they hire.

FRAUD! Even when you win the auction and meet the reserve they still reject your offer. This has happened to me. It's also clear from spending enough time bidding on Hubzu's site that they have surreptitious "inside" bidders to falsely push prices up to give the appearance of demand for a property and trick inexperienced buyers into overpaying on property. This is a fraudulent company that should be avoided, and further, investigated by officials who oversee the real estate industry.

In simple words, these people, doesn`t know what they do it , I lost more than $ 5000 in one deal because they are sucks, no professional,don`t deliver what the promise, they don`t think about you just about your money, they are very nice until they collect your money, soon they get your earnest money deposit you are done! you never hear from then anymore. they come with a dirty hand writer title with lot issues in it, I complain because that they cancel my deal and kept my deposit, don`t buy any house from those people, unless you have money to loose.

The perception of Hubzu is that each 5 or 6 day auction has a new beginning bid and a new reserve. This concept of moving reserves means that properties often sell for less than the early bids on the properties-- the early bidders get frustrated and leave and the property is scooped up once the reserve is lower. Bidding should simply start at the reserve and go from there. Seems to be a disservice to sellers as well as buyers.

After dealing with this company for several weeks now, it seems to me that the last thing that they want to do is sell a house. The next to last thing they want to do is provide a pleasant costumer service experience. I am not sure how they are still in business, or even why they are in business in the first place, being that they show no signs of actually wanting to conduct business. If at possible DO NOT do business with this company. The market place has no room for bad business. Please help these guys fail so that better companies can take its place.

My experience with Hubzu has been terrible. There are no rules to help the bidders/buyers. The customer service helpless, unable to answer questions, unable to make reforms. Fails to state number of times property has been auctioned. Fails to state number of times property been to contract and cancelled. Reserve prices can be set 50% or higher than the starting bid, to attract bidders, resulting in cancelled sale.

There is a house across the street from us in Beech Bluff, TN they have listed, we know the people that used to live there, auction bidding starts at $9000, which would be about $8500 too much for this property, and they want to sell it for $13,000??? You can see the dirt foundation through the floors, house is in very poor condition, rotten wood, sewer runs out on the property next door. I would definitely recommend people physically going out to look at this companies properties before doing any business with them, they say you get what you pay for, in this case you wouldn't even get that.

We bid on a home in West Branch Michigan..... We met the reserve and won the auction... We thought we would receive an email to tell us how to pay for the property instead we did receive an email from Hubzu stating that they wanted more money and that we did not win the property. The property is now back up for bidding at the same reserve price ending 03/07/2016...... WOW

SCAM!!! buyers beware. They try to show the best qualities of the house meanwhile the house is in the worst shape ever. I won an auction on a house. Never heard from them then they re listed the house. Decided to go take a look inside, found the house needed a new foundation. Leaking everywhere The house was a disaster. Yet on the Web site they only show u what's not true about the house. Waste of your time!!

A home in Boca Raton, FL was just sold for $450,000 however no where does it mention there is an $80,000 golf membership that also must be paid for plus restaurant fees and HOA dues. When I called to ask they had no answer. What out for them they are did not mention the $80,000 to trick a bidder. Another house I was the high bidder on I found out the pictures of the kitchen were before they were removed. They are not honest and beware so you do not get ripped off

Their inexperience overseas customer service is a disaster. These people have no clue about a real estate transaction. Being a real estate professional, you will feel waist of your valuable time communicating with them. I had to drop out multiple transactions because of them. They will nod their head affirming everything you discuss but they they understand to followup to facilitate a closing. Definitely they are in wrong business. It's unfair to all parties involved in a transaction, especially, the seller is getting screwed for poor representation.

What a nightmare!!!! The company Altasource is awful with conflicting paperwork, different dates for different documents, incompetency abounds. Staff at Altisource are arrogant even though far from competent Was told I would get confirmation of sale in three days....8 days later was still waiting. Now delayed closing due to the poor performance of Altisource. Do not recommend!!!

Hubzu has numerous problems. Sellers do not accept the high bid. It takes repeated bidding at odd hours to even be the winning bidder. Closers do not respond to emails. Sellers do not deliver properties in a timely manner. The process is full of tricks and traps -- sellers do not pay the usual seller closing costs, ridiculous fees are added all over the place. Sellers try to dump properties that are still occupied and still in court proceedings. Need I say more?

Went under contract on a house they had listed for sale. Found out it had a second mortgage that had not been satisfied after 2 closing dates had been rescheduled. Thankfully we chose not to use their title service. They told me personally the second mortgage did not show up when they researched the title prior to listing the house. Pulled out of the contract while waiting on the third closing date because they had made no progress on closing the second mortgage and they re listed the house the very next day!

After offering the highest bid the auction was closed and I assumed that I had purchased the home. However, 30 minutes later I received an email stating that the home sold to a higher bidder. It's a scam and they shop bids for a higher price.

Hubzu leads you to believe that your bidding will get you the property in the allotted days to close the bidding. WRONG! After the bidding closes and you receive confirmation that you are the highest bidder they then send you a email saying you must give another 18,000.00 to get the property. What a crooked deal!

It does not make sense. It does not make sense. I bid on few property's " toal 4" during last month on 2 of them i was highest bidder but i received email from them that seller did not approve me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I believe most of these reviews are not real. . So shady, not honest about process and fees. do not waste your time.

Wow, it is like bidding a purchasing a house in a box. When you take off the lid, hello termites, chinese drywall and mold. These banks don't care, they keep recycling the same houses until they find a fool to overpay for a house they have never walked through for almost full value of the home.

Bid on afew houses on hubzu was highest bidder on both they send me an email saying one of the houses someone bid a higher bid after auction was over and the other one said didn't meet reserve price and put it back on market, they could of contacted me and I would of offered reserve price. Will never refer them to anyone

I'm not really sure at this point. After bidding receive two emails that property was sold to high bid, than received a email that said that it had to be cleared by seller and most likely they would be in contact with us about our bid. Confusing, Hubzu unable to clarify. We'll see????

They cancelled my deal in a middle of transaction due to lender's appraiser not getting appraisal report on time. The seller refused to even return the EMD even after we provided them lender's approval and asked for few week extension. This company is a SCAM and harms public. FTC should investigate!

If you are looking at the property at 1405 Knight Avenue in Dunkirk, MD beware. This house has been vacant for 7 months. About 7 months ago the pipes inside the home broke. The home flooded with approximately 165,000 gallons of water. The home has was not cleaned and there has to be black mold inside. Buyer beware.

Hubzu has a home online that says it is a 4 bedroom, 2 baths and 17000 sq ft. It is a one bedroom with possibility of 2 with one bath and 12000 sq ft. How can they do that? Don' t bid without checking property stats. It is the one that says 21448 Carlton st Crest Hill Illinois.

Worst real estate company to work with. Everything is outsourced to India and no one communicates between employees there. Constantly have to ask for things and resend items. I will avoid all Hubzu properties and let all agents know too.

I bid on a home 132 W Bayshore in Jacksonville. I was the high bidder and they re-listed it. So if they don’t get their price the auction is re-listed. Plus the 5% buyers fee is crazy.

It's not a serious BID/Auction site. You can't win even you have the highest price. You only can win for a price that seller finally asked - Just like a real estate agent. Don't wast your time

1st no knowledgable customer service. 2nd i did bid on a property for $77k . I was only bidder. I thought i got the house but no the house went back for bidding for guest how much $55k. It does not make a sense at all.

I think most of these reviews are not real. They don’t deserve any stars. So shady, not honest about process and fees. The worst experience.

3 months later and Altisource is STILL trying to clear the title... have not closed yet, big time money sitting idle. Don't use HUBZU

Train wreck of a real-estate deal! The worst possible customer service and a perfect example of how outsourcing is destroying this country.