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6.4

Overall Score

LAST UPDATED: February 28th, 2024

Trulia is an online real estate listing website that started in 2005. Recently, they were bought out by Zillow. The website provides pricing information for homes, which combines listing and public data, showing how the price has changed over time. The home price is also compared with other homes in the same city. On July of 2014, Zillow acquired Trulia for $3.5 billion. The site will remain independent from Zillow, with users and real estate agents having access to the same resources as they did before. The company's web site provides crime maps, also. The maps are taken from websites such as CrimeReports.com. The maps then generate a map of criminal activity in different urban areas. User can see the crime report information so that they can determine whether or not they might want to purchase a home in a neighborhood. One of the things about Trulia that is neat is how schools and other local conveniences are listed and are used to generate a transit score and walking score for the home. The information includes critical information on schools near a home, including contact information, grades taught, and whether the school is private or public. Site users can also comment on the neighborhood's safety, pet hospitality, and other demographical information. Trulia also has several resources on its website for customers to get in contact with a realtor who is connected with a home listing. Real estate agents can submit their listings to Trulia and most listings with Trulia are generated through real estate listings and public listings.

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The Good

  • Listing features
  • Realtors
  • Apps
We liked the listing features that Trulia has for its site users. Users can search via home address, city, state, or neighborhood. They then can see the homes listed in a map, photo listing, or list format. Information about the home includes the following:
  • Multiple photos of the home's exterior or interior.
  • Demographics about the urban area where the home is located.
  • Natural hazards, including floods, earthquakes, and wildfires.
  • Crime density for the urban area.
  • Pricing information on the home, based upon past and current public listings.
Trulia's information is much more detailed than the information available on Zillow. We particularly liked that each listing had a realtor attached to it. With each listing, there is information about who holds the listing and the name of the realtor agent. The site user can then use the "Request More Information" button to send a personal note to the realtor. Trulia's transit listing is also a useful tool. The transit score is taken from www.walkscore.com. If a home has a score of 50 or higher, the area is pretty well served by public transit. The listing on Trulia's website also provides sources of public transportation hubs that are located nearby. Overall, we felt that Trulia gives site users the best "picture" of the neighborhood where a home is located. Trulia's information about crime stats helps a user get a picture of the crime in a neighborhood. Also, the ratings about schools are compiled from the GreatSchools ratings. Overall, the website does a good job of giving a prospective homeowner facts about making an informed decision about a new home. We also liked the Trulia apps. The apps offer the same features as the web site, in terms of search listings, photos, and information, such as the transit score and walking score.
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The Bad

  • Complaints
  • Lack of support for site users
There were many red flags about Trulia.com. We were particularly concerned about the complaints from real estates who had been "deceived" by Trulia representatives on the phones. The complaints mentioned that Trulia didn't provide them with the leads that had been promised during the real estate agent's purchase of services. Realtors had been promised high levels of leads from zip codes where the housing market was "hot," but many realtors complained about not getting the number of leads that they had been promised. Also, most of the complaints for Trulia came directly from realtors. Overall, Trulia seems to not get prospective buyers set up with a realtor as their website promises. We were also concerned about the lack of support for site users from Trulia. Trulia doesn't have a live chat support feature, nor is a toll free number listed in the help section of the web site. Customers only have access to a knowledge base and email support form. This is a detriment to customers that might have questions regarding a particular listing on the website. Also, there is not direct contact information provided for how to get in touch with the realtor who is in charge of showing a property. Users have to fill out a form on the listing in order to be contacted by the realtor. We feel that providing direct contact information for the realtor for a provider might help both the realtor and the prospective homeowner get the ball rolling when it comes to purchasing a new property.
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The Bottom Line

We would recommend Trulia as a website for customers who might want to get in touch with a realtor for a listed property. Here are the things that we liked about Trulia overall.
  • Detailed crime information for a listed property.
  • Photos and pricing information about a particular property, as well as maintenance prices listed for condominiums, townhouses, and other rental properties.
  • Transportation and amenities for a listed property, providing information on public transit hubs and businesses listed in proximity to a property.
The best information available in the online real estate sector for schools that are located near a home, including the school's GreatSchools rating.For realtors, however, we'd pass on some caution before paying for listing properties with Trulia. Many realtors complained about not getting leads from the website as promised. Before subscribing to Trulia, realtors may want to fully investigate the "promises" that Trulia does not always keep. Also, our review of Trulia's website reveals that they may not provide the best connection between realtors and prospective homeowners that is promised on the website.
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Star Rating

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4.4

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181 Reviews

Review Breakdown

5 grade

49%

4 grade

28%

3 grade

13%

2 grade

2%

1 grade

8%

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Janessa P Logan, UT

I generally prefer other realtor sites over this one. I find them to be more user friendly and more up to date.

1 week ago

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Erinjean87 San Diego, CA

Trulia is a pretty good site. I've used it often. But typically have a hard time contacting rental agents through them, so I end up using another service.

1 month ago

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Sherran Nutson Atlanta, GA

I use Trulia in my day-to-day work to help me find out about properties in other states. I don't really like this site because it was limited when it came to the information it provides. They only had one picture of the property but never pictures of the inside of the property. Whenever I contacted the realtor or company managing the property they would be very limited on how they replied and wanted to know why I was asking such questions.

7 months ago Edited July 18, 2023

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Cam Hall Richmond, VA

I used Trulia as a "second source" with Zillow when shopping for homes for their unique features like LGBT Local Legal Protections (even though this may have nothing to do with the seller, I still appreciated the context), What Locals Are Saying (I used this to lookup cool details about pet ownership, commute, etc.), and, most importantly, I used the fact that it has a LOT of good local school information at hand including reviews on the school (from GreatSchools and parents) student count, etc. Basically, I used Zillow for the wealth of aggregate data, and I used Trulia for the wealth of community/user-generated data and reviews.

2 years ago Edited January 5, 2022

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Lynnetta W. Monroe, LA

Trulia is a resource. I usually compare it to Zillow and it doesn't live up to it especially when I had to list a home for rent. I found it to be slower on the updates and less features than Zillo.

7 months ago

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Ms Missy McDonough, GA

Often times, I use Trulia as a trusted site to search for rental properties and/or houses for sale. The information is not always accurate for rentals (as far as pricing and current availability) but their photos are the most likable to give you a visual of the property.

8 months ago

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Thomas Wilde Frankfurt am Main, HE

I used to use Trulia for all of my property searches. The feature I found particularly useful was the crime map, especially when I was checking out properties in cities I wasn't familiar with. However, they now have dropped that feature and I rarely use them any more. They now are no better than Zillow, which is where I do most of my searches. I also use Redfin, and appreciate the ability to use them for sales using a broker for only a 1% commission.

1 year ago

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Lindsey American Fork, UT

I think Trulia is a great real estate search engine. I've never actually gotten something from that site, but I think it's pretty average compared to the other ones out there.

6 years ago

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HeavenlyKira Oklahoma City, OK

Not a bad app for house hunting but I found the app very confusing and hard to navigate at times. I used it a couple times but I just wasn’t a fan of it. Worth a shot thought if you’re looking for houses that may not be on the popular apps.

1 year ago

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Jelitsa Velazquez Philadelphia, PA

Love that they are up to date with new listings but don’t like that they have listings that are no longer available but say that they are

6 months ago

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Ashley Stoker Denver, CO

I like that Trulia is easy to navigate and has a good amount of properties listed, however the pricing seems to be wrong pretty consistently, and it's a rental site where you need to be wary of scams.

1 year ago

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Claudia Patrick Austin, AR

Although Trulia doesn't provide a truly accurate appraisal of your property, it keeps you informed about a property's value based on the market. Use it as a guide and the regular updates are helpful.

2 years ago Edited January 24, 2022

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Lisa perry Mount Pleasant, MI

I dislike how the information on the homes or apartments are not accurate and it makes it difficult to know what is real or assumed

10 months ago

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M T Buffalo Grove, IL

I wasn't as pleased with Trulia as I was with its competitor websites. I found its page was not accurately updated with current information.

1 year ago Edited January 3, 2023

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Dana Tellier Middletown, CT

Trulia is good but I feel it is not as efficient or up to date with it's listings like Zillow is.

9 months ago Edited May 26, 2023

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Gail Salt Lake City, UT

Trulia is one of the first sites I use when I move to a new place, it's an easy interface and has lots of options

3 years ago

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Hyler Doobee Athens, TN

Overall the site is fairly easy to use , but their posts are behind other websites

1 year ago

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Wendy Phillips

I have used to live for years. It seems to me that they don’t show enough affordable homes.

1 year ago

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Pacific Austin San Francisco, CA

Tulia was ok, but their user experience wasn’t as great as some of the other sites we used.

1 year ago

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Pamela Lemieux Brattleboro, VT

I don't agree with being charged to see the full listing.

10 months ago

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Redrider86401 Kingman, AZ

I keep putting No HOA but, they continue to change it back to HOA

1 year ago

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Mei Lee Cranston, RI

Lot of house listings with accurate information listed.

1 year ago

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James Shirely Seattle, WA

Ok selection of semi-affordable listing.

1 year ago