Trulia sales staff blatantly lied to me and misrepresented their products and services. Worse, they continue to refuse to respond to my repeated requests over the last 5 months to cancel their services, or to get the assistance of supervisors. I have filed complaints with the Better Business Bureau, the Attorney General's office, and now am seeking legal counsel. I advertise heavily, and invest a great deal in my advertising. Trulia's sales agents lied to me, and there appears to be no internal management or customer service support. Further, I believe that they are potentially violating Federal law by billing agents for supposed 'terms' agreed to, but that were never provided to the Realtors, nor were they signed or verbally authorized. I've repeatedly asked Trulia for copies of any contracts or recordings of any calls with me where I EVER agreed to their terms. They've never produced it, of course, because they don't have it. Yet, they threated collection activities in writing. My thought is, if you've also been wronged, you may want to join one of the class suits forming, but for certain you will need to file complaints with the Attorney Generals office, your credit card provider, the Better Business Bureau, and potentially an attorney. If you're considering using their services, think again. Look at it this way: They tell us we're going to get 20% or more of the 'leads' for certain zip codes. (After you buy their services, they later tell you it's not actually 'leads', it's 'impressions', which is why they don't give you their terms of service in writing until weeks later, when you wise up and call to cancel. Also, you'll find out that the leads you get sent are going out to dozens or hundreds of other agents. Many of the leads are really old (people who bought homes two years ago, being sent to you as 'new', or 'fresh' leads), or they are bogus names and numbers. Out of hundreds sent to me, none were for my own listings, and only ONE turned out to be a real person. So, again, 20% of the leads or impressions--- That means, what? 5 Agents, maximum? Yet, just tell them you're thinking about using their 'marketing' services. They'll start sending you emails about when certain zip codes become 'available.' OK, why are they available if Trulia is providing Realtors with what they are being told they will receive? What agent in their right mind would cancel their Trulia services if they were getting 20% of the leads from 'hot' zip codes? The only reason that agents bail is because Trulia is not delivering what they are 'selling'. Bottom line, just because they are a big name company doesn't mean they are a company with integrity. I'd suggest you save yourself the grief that I'm facing, along with so many other agents who've posted reviews and complaints on Yelp, Better Business Bureau, this site, and many others. We're not talking about a wide variety of complaints, or just a few agents. It's many, many agents, and we're all saying the same kinds of things. Is it all the rest of us who are wrong, or is it the one common denominator---Trulia? Where there is smoke, there's fire. Can't get through to them via email or the phone? No one else can, either. I spoke to multiple employees who told me that they have no idea who handles complaints or cancellations, and no idea how to reach that 'department'. Keep asking, and they just put you on hold and leave you there for an hour, until you give up and hang up. Seems like it's pretty much a boiler room of con artists, and nothing more. I'd hate to imagine what the poor shareholders who bought Trulia stock must be feeling. They were probably told this was a legitimate business, and sold a bill of goods, too. I'm thinking we may be seeing the 'executive management team' from Trulia on an episode of 'American Greed' someday, or maybe a slew of them heading off for a long federal vacation in orange jumpsuits. Stay tuned---this kind of debauchery can't go on forever, as long as we all keep filing formal complaints with the appropriate parties.