Realtor.com

Horrible experience with advertising Dept at Realtor com. They advertise an Agent Branding service where Realtors can buy advertising space for their area. Unfortunately your ads will not show in your town as the person searching has to enter a specific ZIP Code only. Unless you work in a large city that differentiates subdivisions by their ZIP rather than a name, don't use this service. Your ad will never pop up in anyone's searches. I purchased the agent branding and no one could find me in the towns that I purchased the ads. Customer service informed me that I will only show if a proper ZIP Code is entered and not the town or sub division name, even if that particular town only has one ZIP. I immediately cancelled my subscription on the first day, within 24 hours. I was given a confirmation number and told that a refund will be applied to my credit card within few days. 10 days later still no credit was given. After calling Realtor.com and spending 45 minutes waiting for the customer service, I was told that now they will take care of it within a few days and I was given yet another confirmation number. When I emailed the original finance department person, I got a nasty reply back. When I politely called him on the issue not being solved I did not even get an acknowledgement back. So now, two weeks after my request to cancel the membership and get a full refund, which they said that they will grant me with no problem, I had to call my credit card and dispute this transaction. If Realtor.com can do this to 500 agents country-wide and hold on to their money for an extended period of time, they are making good interest and the use of it for free. Bad business practice. Not a way to treat your customers like that. And to think that they work for us, the Realtors. I feel ashamed of being a member of that organization.

It saddens me to think back over the years of hearing Realtor.com portray their website as a respectable place to search homes..."by Realtors, for Realtors". What a joke! The unprofessional manner in which the staff of Realtor.com sales and management team operates is disgraceful. Today, I am truly ashamed for the respectable symbol and title "Realtor" to be associated in any way with the business model and actions of Realtor.com. The secretive and greed driven entity of Realtor.com has reached a point in which, the title "Realtor" should in no way be associated with one another. The operations, dealings and business practices of this site are no reflection of the honorable and trustworthy title we hold dear. A "Realtor" has a duty to serve the public with honesty and always place the clients' needs above our own while Realtor.com operates only to serve themselves, with no care for the men and women who actually work for and along side the public. I never thought I would see the day, I would respect Zillow.com far more than the site our proud title is, and will forever be linked to.

When we were searching for our current home, we searched Realtor.com on a daily basis looking for the newest listings in the area. We were able to find the house we wanted on our own, and then we contacted a realtor.

Used it for my home search. GREAT website!

Used this site to find our dream house! Easy to use helpful information!

We used this app along with another during our home search. Easy to use and helpful in our home search.

Great place to look for houses. You can search specific areas and there are a lot of options. Good resource for real estate.

I have really enjoyed using realtor.com!

I really like the real estate website Realtor.com. It's more professional and reliable than other sites out there.

I agree with all that's said. I did convert one lead ( a big one) and it resulted in a Sale of their existing home and purchase of another. 2 sales! So it paid for itself. I think Realtor.com should let the public know they are going to be contacted by a Realtor if they inquire on a home. Not necessarily the LISTING agent. Doesn't matter though as any Realtor can show that listing. This is why REALTOR sells this info. I'm a willing customer!

“LEADS - POOR QUALITY OF LEADS + LOW VOLUME” I thought online marketing is the way to go but realtor.com are taking me for a ride. I am getting less 1/4 the lead volume, and the once I am getting are other realtors calling in on their listing or venders trying to sell services. Additionally they have unethical way of capturing leads as the consumer is thinking that they are reaching out to listing agents and are NOT aware that their information is SOLD to other agents. I am ok if they are open about it on their site and consumer is aware of it. On top of it they told me that they are keeping the rates the same for poor quality leads and low volume till it start hitting your credit card that you are over paying. Will update this review as things unfolds.

I find the site HORRIBLE. The page of listings chronically jumps all over the place. (I've used 3 computers) work,home,phone,neighbors!!!! Also if condo's are listed 'FOR SALE', it should be MANDATED that the HOA fee is listed as well as pets accepted or not. If it's not listed this send's a negative message to potential buyers, as if buyer's are like myself, I won't even open any further, thus causing them to lose a potential buyer (why hide the fact's, a buyer find's out, and as a "seller", there's nothing more annoying than getting an appointment , cleaning the place up for a showing, only to get the feedback, the buyer wasn't interested because the HOA fee is to high, and/or they need to have a pet friendly bldg. I have bought and sold 8 homes in 4 years, and hate when they use Realtor.com , as you keep getting such poor quality jumping around the screen, when you go back to "search, sometimes if your on page 5....it jumps back to page 1 !!!!!, and you have to re enter all the info back in that your looking for a certain price, beds, bath's. Extremely poor service quality. I can't believe people pay for advertising on this web-site !!!!