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4.0

Overall Score

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CG Seattle, WA

I manage apartment buildings and post my own ads but have never posted them through apartments.com. Now I am getting phone calls on 2 apartment rentals that apartments.com has on their website and I DO NOT have any apts. available for rent right now. They have stolen my photos from old ads, the information is wrong, the prices are wrong and my phone hasn't stopped ringing because they have FAKE ads up of mine! I was told by customer service that their research affiliate Co-Star probably put them up and there's not a single thing they can do about it and also they can't (more likely WON'T) for some idiotic reason remove the fake ads for my properties . I will NEVER EVER in the future give any information about my rentals to "research" companies that call me on the phone. Shame on apartments.com for advertising false information and wasting my time on the phone explaining to apartment hunters why I don't have anything for rent. I tell them that it's a false ad apartments.com has posted without my permission or prior knowledge. I will never recommend apartments.com for ANYTHING!

7 years ago

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Anonymous Tempe, AZ

They delete negative reviews in favor of landlords. Don’t go to this site to look for an apartment because all of their information is wrong. Then they spam your inbox!

4 months ago Edited October 18, 2023

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Josh F Chandler, AZ

Apartments map feature made finding a new apartment easy. And filter options made my search much quicker.

6 months ago

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Keoma Albuquerque, NM

There are a lot of fraud listings on the website. The website does not backup tenants who are scammed by listings on their site. Terrible customer support. They really don't care about what happens if there was a fraudulent listing on their site. Their response, here's a link for things to watch out for but that link was only given after complaining. I would be very careful getting an apartment with this website and go through all of the verification needed on your own since this site does not.

1 year ago

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Morgan Oliver Columbus, OH

Their review system for apartments is borderline fraudulent. Came across a complex with all 1 start reviews but their rating said "mixed reviews" and they gave it 3.8 stars. Their filter options will show you apartments that are out of your budget based on your criteria. I.e. if you search for a 2br that is a max if $1200 a month, they will show you complexes with studio apartments that are under $1200 a month, but 2 bed rooms that are like close to $2k.

1 year ago

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Joe Santiago Indianapolis, IN

Worst... Takes hours to get a verification that you paid rent. They charge excessive charge for paying rent with debit card. Ie rent is 875.00 final payment is 899.06. Because i dont want them having my checking account information. I could understand a $5.00 service charge. But $24.06 is ridiculous

1 year ago

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David Milwaukee, WI

In the Milwaukee area I've never found a single apartments.com listing that was accurate. Every single time I've inquired about availability I've found that the apartment was either not available at all or a completely different price / layout. I've also found that landlords never post any pictures of the actual apartment. Given that the interface is bloated and laggy you're much better off using Craigslist to find where the apartments may be located then going to the management companies website itself.

1 year ago

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Andee M Vancouver, WA

They are the WORSE! I used cozy for years and now they have been bought up by apartments.com and having all these issues. They are NOT responding to support emails and when I called the support line, I'm taken to a voicemail of a person w/ very UNPROFESSIONAL greeting. Did Cozy get bought up by some SCAM website? I don't understand and VERY VERY disappointed. I'm currently looking for another platform to use and move away from apartments.com. They are CERTAINLY SCAM!!

2 years ago

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Georgia Gaconnet Chicago, IL

I wish I had read all these reviews before using Apartments.com They are terrible- the website is constantly "having issues" When I called my representative, the number does not ring or go to a voicemail. When calling their general number, I was put on hold for 20 minutes. When I finally got to speak with someone the connection was fine, and the second I told them I could not view my applications on line, the connection had trouble, and I was disconnected.

2 years ago

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Lauren Greene Cary, NC

the website advertises housed for rent. I put in my information and was immediately contacted by Ava M. who informs me via text the requirements of the room I am inquiring about. I inform her Apartments.com said this was a house for rent, not a room and when I point this out to her, I get told "I am showing a house right now, good luck" so false advertising and no help sales person.

2 years ago

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Traditional Persian ,

Just signed up to list my vacant apartment but apparently unless I turn on the "online applications" I won't be receiving any inquiries. It's confusing because on their website they clearly state "advertise for free", but they get you with making you sign up for their landlord "suites". What a scam!!!! I'm going back to Craigslist. At least they are honest and forthcoming.

3 years ago

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csabret Lockport, NY

Apartments.com routinely delete negative reviews in collusion with the apartment management companies. Review 12000 Edgewater Drive Lakewood OH Management engages in fraud. I terminated a lease 7 months early with management's written agreement I would pay a 2 month penalty. I relied on this assurance to vacate the apartment. They (candice harb evangelou) subsequently charged me for the entire 7 months after the fact and refused to respond to all inquiries.

3 years ago Edited September 14, 2021

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Marimad Properties Fort Lee, NJ

I had the unusual issue that Apartments.com did not 'recognize' the address of my 4 unit multifamily property. I was forced to use their 'support' email to resolve. After much back and forth where they requested so much info from us and we provided it all, they ended up setting up the ad themselves and it's terrible and virtually uneditable where it counts. So, we'll have to rely on Zillow and Craigslist.....so far no inquiries for our 3 vacant units on Apartments.com, all have been from Zillow and Craigslist.

4 years ago

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Erika Ramirez Fontana, CA

They delete bad reviews from apartments I honestly think the apartments owners reach out to apartments.com and buy them off cause it’s funny all the bad reviews removed from apartments.com? I don’t honestly understand why apartments.com removes bad reviews when people don’t say bad words they are just letting people know how bad those apartments are from experience and people should know and be aware and apartments.com not helping removing them but yeah they get paid to removed them that’s the truth. Shame on you

4 years ago

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Deaf & Discriminated against SHAME ON THEM Bakersfield, CA

In order to get a listing they demand that; (email sent to me "we will be reaching out to you via telephone soon to validate the listing. Once we speak with you, your listing will be posted to our network of sites" unquote) I AM HARD OF HEARING AND CAN'T "SPEAK WITH THEM" ON THE PHONE- they refuse to publish 4 listings i've sent them - THIS IS NASTY DISCRIMINATION AGAINST DEAF/DISABLED PEOPLE IN THE WORST WAY! SHAME ! SHAME ! SHAME ! SHAME ! SHAME !

4 years ago

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Corey Hampton Los Angeles, CA

Apartments.com steals ads I post on craigslist to make it look like they have a customer. They also put the wrong price which puts me in a situation of telling the person calling that the ad is a scam. Jeff Goldbloom ads are pathetic for a company that pretends to have customers when in fact they steal ads. My ad was copy and pasted, but with wrong rent amount.

4 years ago

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JP North Palm Beach, FL

Ratings on Apartments.com are inaccurate. Listings with nothing but 1 and 2 star reviews are shown as having an overall 4 or 5 star average. They must be getting paid by the companies in order to show false ratings. Complete waste of time to even use this website to search for an apartment, especially since they let you narrow down your search to only 4 or 5 star listings. What is the point if it isn't accurate? There are plenty of other websites that are more useful and accurate, and way less shady.

4 years ago

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ALBERT COHEN Corona, NY

Posted a apartment on the Apartments.com took 15 mins not bad . Then it asked me to call a number to expedite my request ok ? Then i was asked to check my email to verify email address ? OK , NOW I CHECKED LISTING AND IT CHANGED THE ADDRESS CALLED THEY ASKED ME TRY AGAIN ? I SUBMITTED THE LISTING AGAIN AND CHANGED THE ADDRESS NOW TOTAL TIME SPENT 1 HOUR WITH NO LISTING POSTED CALL CUSTOMER CARE THEY ASKED ME TO SUBMIT A TICKET BY EMAILING TECH SUPPORT REALLY !!! GREAT CUSTOMER SUPPORT !!! LAZY !!! BIG WEBSITE WITH NO CLUE ON WHATS GOING ON !!! DONT WASTE YOUR TIME WITH SITE !

5 years ago

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Becca San Antonio, TX

I used their information to rent an apartment that is absolutely horrible. The complex had a cesspool for a hot tub and old mattress parts in the breezeways (not to be outdone by the rotting trash and cat feces). Apartments.com gave this complex five stars and has no way for me to add my opinion. I am stuck in a lease, and counting the days to my escape. (Did I mention I have no running water right no--no advanced notice either. Apartments.com must have some kind of deal going, either that or they can't do math. Either way stay away from this business and their self-serving reviews.

5 years ago

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Audrey Moreno Valley, CA

Don't bother looking at houses for rent on this site. A majority of these houses for rent are scams (scams that are easy to see and others that really have you going for your money)- and I was scammed nearly $2000 three-quarters of the way of completing a contract. Don't trust the information this site has on both apartments and houses- most of it is false or the apartments' in question don't work with this website on advertising at all. So much of it is misinformation and scams.

5 years ago

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Kim Hadden Concord, NC

I posted a review for the horrible apartment complex I've lived in for 4 months. I wondered how the only existing reviews for the complex were all 5 stars. Now I know. They have deleted my review and I've reposted it 3 times and now I seem to be blocked from reposting my review. If you want REAL reviews of apartment s Do Not rely on apartments.com

5 years ago

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Rick F. Boulder, CO

I am a disabled veteran who was mistreated by landlord from Griffs Residential. I placed a negative review, and apartments.com deleted it. I reported a review that was negative, short and they deleted it again. They are frauds and only post the positive reviews to the apartments who pay them every month for this protection. Apartments.com should be the last place to go for an honest review!

5 years ago

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Nora San Francisco, CA

I tried advertising my rentals with Apartments.com. I have never received any "real" leads except for property managers asking if I would like to use their services. All of my leads come from Craigslist. I was wondering how this can be. I think certain property managers have some kind of deal with Apartments.com. So I did some research to review Apartments.com. From reading the reviews here, I can see why I'm not getting any leads from Apartment.com. I'm removing my account/info from Apartments.com.

5 years ago

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Brian North Hills, CA

FOR LANDLORDS: It can take several days for your listing to be reviewed and put on site. This may work in slow markets, but in competitive markets its a waste. I've put several listings up on Apartments.com and craigslist. I get responses almost immediately from craigslist and can usually rent the apartment to a qualified tenant before Apartments.com even finishes reviewing my listing.

6 years ago

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Eileen R White Baltimore, MD

This is a review about the courtyard apartments and how they put out a elderly woman out of her home just because she had help from her grown children that was there for her because of her disability , I wouldn't recommend anyone to live at the courtyard apartments because these people have no compassion for the people at all , there concern is only about there job

6 years ago

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Juliet Burgess

I reviewed an apartment negatively and they removed the review. The apartment is extremely high crime and I was trying to warn people but they removed it and the apartment still has a 5 rating which is completely untrue. I looked st their site as reliable and moved in here and found out the truth. After I wrote the review and it was removed I realized the site reviews are a total scam and the apartments can request bad reviews removed and they comply.

6 years ago

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Thomas Nuffer Orem, UT

If you are looking for a place to rent or buy, you definitely need to use this site. The website is very intutive with easy messaging for the owner of the space.

3 years ago

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Ace McDowell Round Rock, TX

Elizabeth P has been very helpfull explaing all the details to me.

7 months ago

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Jp Nyc FL

Made an appointment on the site and received a confirmation. Drove an hour to the leasing office just to find out that they were closed that day my advise is to call the property directly very sketchy . Beware don’t put your personal information on that site .

4 weeks ago

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The Realist Olmsted Falls, OH

Somebody needs to go back to math class. 9 reviews (including 4 one star reviews) with a total of 23 stars somehow shows as a 4 star property? Old fashioned math says that should be a 2.5 star property.

1 year ago

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WyuWannerno MD

Wish I could give 0 stars. BIG waste of time. They will make you upload your descriptions, pictures, all your property info then they will reject your listing and not tell you why. Please use any other rental listing service this website is VERY shady.

1 year ago

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Kevin Lionheart Thornton, CO

Immediately received spam calls after completing application. Unfinished applications sent. Application process was extremely tedious due to unreliable website. Website created duplicate applications. Changes made were not saved. Money spent was completely regrettable.

1 year ago

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Luke Swierczynski Troy, MI

Always a fantastic resource when searching for a new place to call home. Their service is intuitive to use.

2 years ago

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Shawn Las Vegas, NV

Because of the CDC eviction memorandum, this site has a ton of available units which is complete fraudulent. All these apartment and condo complexes are putting up they are available when they are not. This site is a complete waste of time and trying to find housing

2 years ago

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Corkery Buckner Bristol, TN

Very versatile source as I am sure that any customer with all kinds of budgets will find it’s best variant of home here.

3 years ago

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Angela Davis Brighton, MA

Just like the others have stated. I wrote a negative review for our complex and it was IMMEDIATELY removed. Not only that, the few reviews that exist would average to 3 stars for our complex, and yet the rating is listed at 4.9. Funny, our complex has a rating of 1.5 on held and 3.2 on google. Absolutely crooked.

3 years ago

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Vana LaBorde Houston, TX

Apartments.com website will not let you leave a bad review of an apartment complex. I have tried twice and both times rejected. I even tried by framing my review like others that were accepted and posted. Beware they do not support the consumer.

4 years ago

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B Milwaukee, WI

Biased reviews for certain. Ive lived in an apartment for about a year, had to get police, dept of fair trade and consumer protection as well as housing division of equal rights invovled to get a bad landlord to act right . When I went ot leave an hoenst review of my experience apartments.com repeatedly deleted it. Super sketchy.

5 years ago

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Tammy Laurel Hill, NC

They let angry tenants (usually the ones breaking rules or not paying rents) bad mouth landlords and don't care if what they post is true or not. Don't pay for their service. They will still advertise your apartments inaccurately with a paid account or not.

5 years ago

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CL Charlotte, NC

Apartments.com is very bias. I posted a review on my old apartment twice. They keep deleting it. No foul language, insults, any of that. Just an honest review. This apartment (Solis Berewick) have a 5 star rating with them, but over half of their 10 reviews are 1 star.

5 years ago

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Charlie New York, NY

Units listed are not actually available. Instead, they use the units online that don't SEEM to be listed on other sites to lure you in. Then they'll bait and switch you and connect you with a broker instead. Don't waste your time, just look on Zillow or Streeteasy yourself instead. Shady company.

5 years ago

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Spencer Blackfoot, ID

After apartment hunting for a few months without even knowing this site existed I started receiving emails from them. I have no idea how they managed to get my email, but now I've received email after email of personally unrelatable garbage even after marking it all as spam and unsubscribing.

5 years ago

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Violetta Mountlake Terrace, WA

I just submitted a very detailed and honest review of my experience in Lakeside Apartments in Mountlake Terrace, WA and apartments.com saw fit to reject it, citing that I did not follow guidelines. I read over the guidelines and do not see where I violated these. Other sites have posted my review.

5 years ago

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Keyuan Wu Brooklyn, NY

Don't trust this website. Look at this building https://www.apartments.com/bsm-elmhurst-ny/nzyl29p/ It has three reviews. one is 1 start, one is 3 stars, and one is 4 stars, but why it's a 5 stars building overall. Cheat and scam.

5 years ago

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James Denver, CO

My apartment complex is horrible and rated 2.5 stars average at every other review site. Apartments.com says it is 4 out of 5 stars, even though out if the 8 total reviews there are 5 one star ratings, 1 two star, 1 three star and only one obviously fake 5 star rating. How is this 4 stars?

5 years ago

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Shawna Johnson Louisville, KY

DO NOT USE THIS SITE! REVIEWS ARE BIASED. They deny any review under 5 stars. I've tested this theory multiple times. And the rent prices are fake. Way below the actual current renting price. If I could give 0 stars I would.

6 years ago

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Mason Allen Pleasant Grove, UT

I like how there are a lot of places on the site and you can filter. I don't like the emails because I would get recommendations for places that did not fit any of my requirements.

3 years ago

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Robyns4085 Fugere Santa Rosa, CA

Apartments.com allows companies to falsely advertise amenities that haven't been open to the tenants for years. Bad business practice.

7 months ago

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Kanesha Bieniak Arlington, TX

This website is not to be trusted. They do not give accurate information and as one person stated, they seem to filter Apartment that not within the budget that you state. If I could I would give this website a Zero

1 year ago

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Kyle Culleton Petersburg, VA

I used this site to find my apartment. This site then deleted my negative review of an apartment complex that met all their guidelines. Do not rely on apartments.com for accurate reviews.

2 years ago

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