Watson's

• Best Price Guarantee
• Extensive Product Selection
• Free Professional Design Services
• White-Glove Delivery and Installation
• Flexible Financing Options
• Lifetime Customer Support & Protection Plans

Best Price Guarantee

One of the most compelling reasons customers choose Watson's is their commitment to competitive pricing. Through their Best Price Guarantee, Watson's assures shoppers that they won't find a better deal elsewhere. If a customer comes across the exact same product being sold by a local competitor at a lower price, Watson's won't just match it, they'll beat it. This applies not only to the product itself but also to delivery, setup, and other associated fees, ensuring a truly comprehensive value comparison.

What sets this policy apart is its customer-centric structure. For instance, if you've already made a purchase and discover a lower price within 14 days, Watson's will honor the difference in the form of store credit. This kind of flexibility fosters trust and makes the buying decision much easier for customers who may be on the fence. It also allows Watson's to compete not just on quality or variety, but on total value.

This price assurance also reflects Watson's broader mission: making luxury, leisure, and quality time accessible and affordable. Whether you're purchasing a top-of-the-line spa, a full patio furniture set, or a pool table for your game room, knowing you’re receiving the best value on the market gives you peace of mind and financial confidence.

Beyond just the numbers, the Best Price Guarantee is a testament to how much Watson's believes in the quality and pricing of its products. They’ve built long-standing partnerships with leading brands, ensuring access to top-tier merchandise at competitive rates and they’re confident enough in their pricing to challenge any competitor who claims otherwise. This policy isn't just a marketing gimmick; it's a real-world benefit that makes Watson's a smarter place to shop.

Extensive Product Selection

Watson's isn’t just a store, it’s a comprehensive home and leisure destination. One of its most defining features is the sheer breadth of products offered. Whether you’re furnishing a living room, setting up an outdoor entertainment space, or upgrading your home with a hot tub or swim spa, Watson's offers everything you need under one roof. This one-stop shopping experience eliminates the hassle of visiting multiple retailers and juggling various suppliers.

Watson's product categories are both broad and deep. For outdoor living, they offer a vast assortment of patio furniture, outdoor sectionals, fire pits, and all-weather dining sets from premium brands. For indoor spaces, shoppers can explore stylish living room and dining room sets, mattresses, and home decor. Game room enthusiasts can enjoy top-of-the-line pool tables, arcade machines, and bar setups, while relaxation seekers can browse hot tubs, saunas, and swim spas. The availability of multiple options within each category allows customers to compare styles, materials, and features to find the perfect fit for their space.

Notably, Watson's also carries products from some of the most trusted names in the industry, brands known for: innovation, quality, and durability. Names like Polywood, Bullfrog Spas, Olhausen, and Brunswick lend credibility and peace of mind. By offering such an extensive inventory from reputable manufacturers, Watson's ensures that every customer, regardless of taste, budget, or lifestyle can find what they’re looking for.

Their showrooms are meticulously curated to showcase both variety and design inspiration. Shoppers are invited to explore real-life room setups and test products firsthand. This hands-on approach helps customers visualize how furniture and leisure products will look and function in their own homes. Online shoppers benefit from detailed product descriptions, multiple images, and helpful guides that mirror the in-store experience.

Whether you're shopping for comfort, style, or functionality, Watson's extensive inventory offers something for every homeowner. Their comprehensive selection ensures customers don’t have to compromise on quality, price, or selection and that’s what truly sets them apart in a competitive retail landscape.

Free Professional Design Services

One of the most valuable services Watson's provides, yet one that not all retailers offer, is free access to professional design consultations. Whether you're redesigning a single room or outfitting your entire backyard, Watson's team of trained designers is ready to assist with personalized support that goes far beyond basic sales help. The service is available in-store, online, and even through virtual appointments, making it flexible and accessible to all types of shoppers.

Watson’s designers take a holistic approach, considering a customer’s space, personal style, functional needs, and budget. They don’t just recommend individual products, they help create entire design plans that make the most of the available space while bringing the customer’s vision to life. Whether you're seeking a cozy outdoor lounge setup or a luxurious spa-like retreat, their designers provide expert recommendations on layouts, color schemes, product combinations, and more.

They also use modern technology to create 3D renderings of spaces, allowing customers to visualize how their new furniture or amenities will look before making a purchase. This level of detail not only enhances customer confidence but also reduces the chance of buyer’s remorse. It transforms the shopping experience into something collaborative, personalized, and inspiring.

This free service underscores Watson’s commitment to customer satisfaction. While other retailers may charge for design services, or skip them entirely, Watson's includes them as a standard part of the shopping journey. It’s another reason customers can feel good about choosing Watson’s: they’re not just buying products, they’re investing in a lifestyle, backed by expert advice and vision.

White-Glove Delivery and Installation

Watson’s excels not only in selling high-quality products but also in making sure those products are delivered, installed, and ready to use without any hassle. Their white-glove delivery service is a premium offering that includes careful transportation, in-home setup, functionality testing, and removal of all packaging materials. It’s the kind of turnkey solution that makes a major difference for customers purchasing large, complex items such as spas, fireplaces, or game room furniture.

Unlike standard delivery services that may drop items at your door, Watson’s white-glove team ensures each product is placed in the exact location you want, fully assembled, and tested for quality and performance. If you're buying a hot tub, for example, they’ll not only deliver it but also set it up and ensure it's running properly before they leave. This eliminates the stress and potential mishaps that can occur during DIY setups or third-party installations.

The team is also trained to provide basic operational guidance, helping customers understand how to use, care for, and maintain their new purchases. This extra layer of service gives buyers confidence in their investment and ensures they start enjoying their new items immediately.

This comprehensive approach to delivery and installation showcases Watson's full-service philosophy. From the moment you make a purchase to the moment you're relaxing on your new patio furniture or enjoying a game of pool, Watson's handles the details with professionalism and care. It's all part of their mission to provide a seamless, elevated experience from beginning to end.

Flexible Financing Options

Watson’s understands that investing in home and leisure products can be a significant financial decision. That’s why they offer a range of flexible financing options that allow customers to buy now and pay over time, often with promotional interest rates or no-interest periods. These programs are designed to make high-quality products more accessible to a wider range of customers without compromising their financial comfort.

Through partnerships with trusted financing providers, Watson’s makes the application process simple and transparent. Qualified buyers can choose from various terms and payment plans that suit their budget, whether they’re making a small furniture upgrade or a large purchase like a swim spa or complete game room set. Some plans even offer zero-down financing, giving customers the flexibility to get what they need without upfront costs.

These financing solutions are particularly useful for families looking to invest in long-term home upgrades that enhance quality of life. Instead of saving for months or years, they can bring their vision to life immediately while managing payments in a responsible and predictable way. This accessibility is another example of how Watson’s prioritizes the customer experience.

Importantly, the store’s sales and customer service staff are knowledgeable about these programs and can help shoppers understand their options during the purchase process. There’s no pressure, just a focus on helping customers find the best solution for their needs. By offering financing that’s clear, fair, and easy to use, Watson’s removes one of the biggest barriers to purchase and helps more people create the home of their dreams.

Lifetime Customer Support & Protection Plans

Customer service doesn’t end at checkout at Watson’s. In fact, it’s just the beginning. One of the company's most customer-centric features is its ongoing support, which includes expert assistance, service protection plans, and long-term care for many of the items sold. This commitment ensures that customers feel confident not only in their initial purchase but also in the long-term value and functionality of their investment.

Watson’s offers optional protection plans that cover accidental damage, repairs, and service for a wide variety of products, from furniture to spas. These plans are clearly explained at the time of purchase and offer peace of mind in case something goes wrong after delivery. Whether it’s a tear in upholstery or a technical malfunction in an electronic component, customers with a protection plan can rely on Watson’s to address the issue efficiently and professionally.

Even without a protection plan, Watson’s provides ongoing support via phone, email, and live chat. Their knowledgeable staff is ready to assist with maintenance advice, warranty information, replacement parts, or any concerns that arise post-purchase. They also provide helpful online resources such as care guides, how-to articles, and maintenance videos to empower customers to take the best care of their products.

This level of service reflects Watson’s dedication to building long-term relationships with customers, not just closing one-time sales. It’s about being a trusted partner in creating and maintaining beautiful, functional home spaces for years to come. When customers know they can count on a business long after the transaction is complete, it builds loyalty, trust, and repeat business, something Watson’s has nurtured for decades.

• Limited Regional Store Availability
• High-End Product Pricing
• Return and Exchange Policy Limitations
• Installation Service Area Restrictions

Limited Regional Store Availability

Watson’s operates a chain of showrooms primarily located in the Midwest and select parts of the eastern U.S. If you're located outside of their service regions, access to in-store support, delivery, or white-glove installation may be unavailable or subject to restrictions. Although they offer online shopping, some larger items (like hot tubs or outdoor kitchens) require in-person coordination or local delivery logistics that might not be accessible nationwide.

High-End Product Pricing

While Watson’s advertises a Best Price Guarantee, the store largely focuses on premium lifestyle and leisure products. Items such as home theaters, custom bars, luxury patio furniture, and hot tubs are high-ticket purchases. For budget-conscious buyers, the pricing, despite financing options, may be a barrier, especially when compared to big-box or discount retailers that offer more economical alternatives.

Return and Exchange Policy Limitations

Watson’s has a specific return and exchange policy that varies depending on the item category. Some large or custom orders may not be eligible for return, and others may involve restocking fees. It’s essential for buyers to review these policies closely before making a final decision, especially on items like spas, theater seating, or grills.

Installation Service Area Restrictions

While Watson’s does offer white-glove delivery and installation, this service is typically limited to certain geographic areas. If you're outside of their designated zones, you may need to coordinate third-party installation or opt for curbside delivery, which can diminish the overall convenience the company is known for.