Roto-Rooter Logo
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LAST UPDATED: January 22nd, 2024

Roto-Rooter has been in the plumbing business since 1935. The company specializes in plumbing repairs and drain service. Its mission is to give homeowners the peace of mind that comes from quick and convenient service. Roto-Rooter prides itself on its unique service and on being different from its competitors.

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The Good

  • Experience
  • Online Customer Service
  • Coupons
  • Plumbing How-To’s

Experience

Roto-Rooter was established in 1935 and has over 80 years of plumbing experience under its belt. Its employees have the expertise needed to provide quick and convenient repairs, all within your budget.

Online Customer Service

If customers do not have their questions answered by information on the website, they can submit their questions through email. Additionally, the company does take its customer service seriously—customers are encouraged to take a survey outlining their experience with customer service.

Coupons

In addition to great customer service, the company also helps customers find deals on its services. If customers insert their zip codes into the Roto-Rooter “Coupons” section, the website will provide all available deals in their area.

Plumbing How-To’s

The company website has a section dedicated to teaching curious consumers the ins and outs of the plumbing business. Included in the How-To section are conservation tips, plumbing videos, FAQs, seasonal tips, and even a plumbing glossary. Customers looking to find information for DIY projects will find that Roto-Rooter offers useful information.

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The Bad

  • Customer Complaints

Customer Complaints

Many customers leave comments on Roto-Rooter’s Facebook page. While some comments are grateful for the service offered by the company, many commenters complain about the time it takes for Roto-Rooter service representatives to show up for appointments. The company does very well in responding to such complaints, but it would benefit from ensuring a quicker response to customer needs.

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The Bottom Line

Although the company has received complaints about its service, it has done well in responding to such complaints. Additionally, there are many other customer reviews detailing the quick service and care employees had for customer problems. How a company responds to complaints can tell customers a lot about the company, and Roto-Rooter does well in resolving customer issues. When compared to other companies in the plumbing industry, Roto-Rooter is a fantastic choice.

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Star Rating

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4.3

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87 Reviews

Review Breakdown

5 grade

66%

4 grade

15%

3 grade

8%

2 grade

5%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Mario Martin Huntsville, TX

I've been a faithful client with Roto-Rooter for over 20 plus years. Unfortunately, I had several different plumbing issues in several different home issues within those 20-25 years. What is most fortunate is that no matter what the plumbing problem and/or issues were, Roto-Rooter had always responded timely, promptly, inthusiastically, and professionally. I have grown to expect and relie on the consistency of Roto-Rooter services and plumbing expertise to reduce the expected stress and anxiety that's expected with plumbing issues. There's an old saying that goes " if it's not broken, don't try and fix it". This is exactly my attitude when it comes to who would I call or personally recommend for any and all plumbing related concerns!

1 year ago

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Mohammed A Brooklyn, NY

They were very professional and came within the time fram allotted. I seldom have plumbing issues around the house, but the times I do, I know that Roto-Rooter will get the job done. I don’t hassle trying to find others, because even though my house has old plumbing and clogs are hard to decipher, these guys diligently deal with my problems.

2 years ago

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Who Knows

I have had a few great interactions with this company. The first is their dedication and love for the work they do. They have always been extremely reliable, with great pricing, and always prompt. They go above the call of duty to identify and repair your plumbing issue(s). I would highly recommend Roto Rooter to anyone seeking help with plumbing etc.

1 year ago

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Katie Marshall New York, NY

The company has been in business for many years so when i purchased my home in 2011. Knew very little about plumbing so I called the service was excellent staff had a pricing lodge for my job..i didn't like the fact the plumber deposited of job in my backyard it was falling so I didn't discover it till spring..also they are overpriced I recommend getting 3 estimates. If you still decide to use this company request they consider the lowest offer.

1 year ago

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Kristin Waterbury, CT

Used Roto Rooter for a severe bathtub clog with slow to no drainage ability. They were prompt, punctual, affordable, clean and skilled. Remedied the problem the same day I called and left me with unclogged pipes and a fully working shower/tub.

1 year ago

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Johnny Sigmon Cumberland, MD

I just had my plumbing done an a friend of mine told me about Roto-Rooter the gentleman came in told me what they was going to do very respectful and did their job well I'd like to thank the guys who did the plumbing and I like to thank Roto-Rooter also.

1 year ago

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Alexandria Lekberg Chesterfield, VA

They came out to find a clogged drain. They found it! I was grateful but they wanted $3500 to replace the pipe. Another company came out abs replaced it for way less. They were great but very expensive! Very friendly when he came out!

2 years ago

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Danielle Edwards Sedalia, MO

I went with 4 because we have had a great experience when our laterals to our lagoon were clogged, he fixed it in no time. Only downfall is they can get a bit pricey.

1 year ago

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James Singleton New Orleans, LA

The service technician came by diagnosed the problem and fixed it in a timely manner. And the price was reasonable.

1 year ago

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Pedro Ramirez Birmingham, AL

Roto- rooter had a quick turn around whe I had issues with my pipes. They returned my call and got me a quick appointment.

1 year ago

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Dara Bottenhagen Crest Hill, IL

They were very professional and did a great job. Very knowledgeable and explained everything.

1 year ago

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Bess Wilfong St Louis, MO

They responded quickly and fixed the clog in the drain, but I think they charge a bit too much for what they do.

1 year ago

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Thomas Hullinger Pleasant Grove, UT

They made my plumbing emergency go away fast, with no hassle and great service.

5 years ago