Roto-Rooter has been in the plumbing business since 1935. The company specializes in plumbing repairs and drain service. Its mission is to give homeowners the peace of mind that comes from quick and convenient service. Roto-Rooter prides itself on its unique service and on being different from its competitors.
Roto-Rooter was established in 1935 and has over 80 years of plumbing experience under its belt. Its employees have the expertise needed to provide quick and convenient repairs, all within your budget.
If customers do not have their questions answered by information on the website, they can submit their questions through email. Additionally, the company does take its customer service seriously—customers are encouraged to take a survey outlining their experience with customer service.
In addition to great customer service, the company also helps customers find deals on its services. If customers insert their zip codes into the Roto-Rooter “Coupons” section, the website will provide all available deals in their area.
The company website has a section dedicated to teaching curious consumers the ins and outs of the plumbing business. Included in the How-To section are conservation tips, plumbing videos, FAQs, seasonal tips, and even a plumbing glossary. Customers looking to find information for DIY projects will find that Roto-Rooter offers useful information.
Many customers leave comments on Roto-Rooter’s Facebook page. While some comments are grateful for the service offered by the company, many commenters complain about the time it takes for Roto-Rooter service representatives to show up for appointments. The company does very well in responding to such complaints, but it would benefit from ensuring a quicker response to customer needs.
Kent Logan, UT
6 months ago
Eddie Rios Ogden, UT
1 year ago
Alisa Kimbrough New York, NY
10 months ago
Brennan Lewis Birmingham, AL
10 months ago
Thomas Hullinger Pleasant Grove, UT
2 years ago