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Rescue Rooter, paired with American Residential Services Inc., is a company dedicated to “rescue” customers in need of instant plumbing repairs. The staff of skilled plumbers have dedicated themselves to customers. Since opening the doors in 1975, Rescue Rooter has had a strong sense of pride in its ability to save customers from the stress of plumbing repairs.

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The Good

  • Live Chat
  • 24/7 Customer Support
  • Exceptional Service Guarantee

Live Chat

Rescue Rooter’s website features a live chat option for customers with questions unanswered by website information. The live chat is available for customers 24/7.

24/7 Customer Support

In addition to 24/7 live chat, customers can contact company representatives by phone or email 24/7 and get help with questions or problems.

Exceptional Service Guarantee

Rescue Rooter is dedicated to ensuring a quality customer experience. The company offers an Exceptional Service Guarantee and promises its customers that their needs will be met and more. The guarantee includes promises that its employees will undergo background checks and drug tests. It also stipulates that employees will wear shoe covers, call before arriving at appointments, and use drop cloths around work areas. Additionally, the Exceptional Service Guarantee promises that customers will be satisfied with Rescue Rooter’s work. The company website clarifies this promise, “If you’re dissatisfied for any reason, we’ll make every effort to meet your expectations.”

The Bad

  • Lack of Focus

Lack of Focus

Because the company has been sold and paired with other companies, Rescue Rooter has its hand in a few different industries. A wide range of company services can lead to a lack of focus in the plumbing industry. Though it does ensure that the company has more resources and expertise in different fields, it can also take away from the company’s interest in plumbing specifically.

The Bottom Line

Rescue Rooter is a company that prides itself on friendly, fast service and  talented, background-checked employees. Though the company offers services outside of the plumbing industry (which can lead to a lack of expertise in plumbing), it does not seem to have hindered the company’s ability to provide quality service. Rescue Rooter’s Exceptional Service Guarantee is another good reason for customers to hire the company. We recommend Rescue Rooter to customers for its great service and customer support.

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