Mattioni Plumbing, Heating & Cooling
Is This Your Business?Author: Kaitlyn Short
Mainly serving the residents of Pennsylvania, Mattioni Plumbing, Heating & Cooling has remained loyal to its family roots. Founded in the Mattioni family barn in 1948, the headquarters today are still on the original property, but in a newer building. The company is run today by the founder’s two sons.
Top Ranked Companies
The Good
- Fair Pay
- Family Oriented
- Customer Service
- All-Inclusive Membership
- Experience
Fair Pay
When a customer calls Mattioni Plumbing, Heating & Cooling with an emergency, company representatives will first walk the customer through basic steps to prevent further plumbing damages. The company works out of a flat rate pricing book—this means that all of the prices are already set. Plumbing service professionals will let you know how much the job will cost before starting and will get paid by job and not by hour. Quotes are done in person to give customers the most accurate rate possible. Additionally, the company website offers various deals, discounts, and promotions to help customers save money.
Family Oriented
The company began on a small family farm in Pennsylvania and still does business with an emphasis on family values and small business quality of quality of service. The company is run today by the founder’s two sons and its headquarters are still on the original property where the company was founded.
Customer Service
The Mattioni website offers a live chat feature, so customers can have questions answered in real time. The company’s customer service offers a guarantee that Mattioni will be there to fix the problem if anything goes wrong with repairs.
All-Inclusive Membership
Customers have the option of joining a membership program offered by Mattioni. The membership includes regular maintenance and discounts on prices. For plumbing, the membership gets customers 16 percent off all flat rate tasks.
Experience
Mattioni has been serving the customers in Pennsylvania since 1948, so its employees are highly experienced in local plumbing issues.
The Bad
- Low Coverage
- No 24/7 Customer Support
Low Coverage
Mattioni only offers its services to residents in Pennsylvania. Interested customers living outside of the company’s area of service are out of luck.
No 24/7 Customer Support
Customers who need the advice of Mattioni service experts will have to wait to call during operating hours. Many companies in the industry offer 24/7 repair service, as well as customer support.
The Bottom Line
Mattioni Plumbing, Heating & Cooling is a company that lacks some of the online resources of larger companies but does seem to maintain every appeal of smaller business. The person-to-person customer service is exceptional, yet customers may be frustrated by the lack of 24/7 online customer support. However, the company’s all-inclusive membership program, fair play, and family-oriented service make it a great company for those living within the service area. We recommend Mattioni Plumbing, Heating & Cooling to any customers living within its boundaries.
