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LAST UPDATED: May 19th, 2021

Opening its doors in 1979, Burton & Sons is a family owned and operated plumbing business that services the residents of Michigan. The company boasts the highest quality plumbing service in the Metropolitan Detroit Area. It also claims to specialize in designing, engineering, and installing its own comfort systems for customers.

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The Good

  • Customer Service
  • Refunds
  • 24/7 Emergency Repairs
  • Experience

Customer Service

Perhaps because of its roots as a family owned and operated small business, Burton & Sons offers great customer service. The company website has an online chat for customers with any immediate concerns or questions. Additionally, there is a “deals” section on the Burton & Sons website that lists all of the special offers and deals provided by the company. The website also features financing options, a newsletter with tips, and instructions for maintaining plumbing products.

Refunds

On the company website, Burton & Sons details its refund policy. If customers aren’t satisfied with company services and products, Burton & Sons will “remove the system and cheerfully refund the entire amount of the contract” within 30 days of the customer complaint.

24/7 Emergency Repairs

Customers who have an emergency repair problem will be glad to know that Burton & Sons offers 24/7 repairs in emergencies. 

Experience

Burton & Sons has been in business since 1979 and has been working hard since the beginning. Additionally, those years of industry experience are concentrated in only one state, meaning the experts at Burton & Sons know the community and local issues well.

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The Bad

  • Low Coverage
  • Lack of Industry Focus

Low Coverage

Burton & Sons only operates in Michigan, so potential customers may be disappointed.

Lack of Industry Focus

Burton & Sons does HVAC services as well as plumbing. Though it increases the type of work the company can do on a home, it could decrease the level of effort employees are able to put into plumbing services.

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The Bottom Line

Burton & Sons is a good company even though it is rather small and only caters to customers in Michigan. Customers have the ability to request a refund of service, even if it is something as simple as dissatisfaction with employees. Burton & Sons’ 24/7 emergency service, experience, and quality customer service make it a good choice. We recommend you consider Burton & Sons among other top companies in the plumbing industry.


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