Name: Moxie
Rating: 3.4

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Tired of Soliciting Pickerington, OH

This company is awful. Solicit my door weekly in central Ohio in the spring and summer and as a previous poster wrote, they roll their eyes and “huff” when they learn of who you are using for pest control. Then they offer to “beat the price” you’re paying. Young, inexperienced sales reps ride up on scooters with iPads delivering promises they can’t keep. I actually bought a “no soliciting” sign solely because of this company. Just recently, a sales rep from Moxie knocked on my good friend’s door to solicit service and he is already a customer! How poor. Do yourself a favor and hire a real exterminating company in Central Ohio. Capital City Exterminating is who we use and have had flawless service, results and complete satisfaction. Also good is “Champion” Extermination (according to my colleagues). Another local and good company. Not just trying to promote CCE.

4 years ago

Reply from Moxie

We apologize for disturbing you, and the frustration you've experienced.

Sep. 29th, 2020

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Glen G Canal Winchester, OH

I started with Moxie in the spring 2019 I received 3 applications with limited effect. My main reason for the rating is for the response i received once one of the technicians damaged my property while apply their product. The technician told me about the incident and i call the home office in Gahanna to ask for the remainder of my last application cancelled. As in previous negative posts they are very predatory with their contract and unwilling to cancel the contract with out try to apply a $196.00 cancellation fee. My last application was for $109.00 if i was to continue to show the discrepancy on up charging me. I tried reasoning with the Represenative and elevating to his supervisor on cancelling at no cost to either party even though i suffered damages by an irresponsible party not full filling their portion of the commitment. The best they could offer was $30.00 for my property damage. Hope this review helps

4 years ago

Reply from Moxie

Glen, we are so sorry for the frustration you're experiencing, and it's concerning to us as well. We want to make sure this has been taken care of so will you please give our office a call. We're not able to locate your account based on your username provided.

Sep. 29th, 2020

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Jennifer Raleigh, NC

Moxie Pest Control promises you that if you sign the one year contract they can eliminate insect problems. You don't get to see if it works. We signed up and the first treatment they did the yard, clear webs on outside of house and treated around foundations. We were still infested with sugar ants. They came the next month and did nothing to the yard like they were supposed to, cleaned webs around the front door only and didn't treat the yard as agreed. The next visit they weren't at our house even 10 minutes so they did very little. Never did the yard each time like they were supposed to do again. We were stuck with a company that didn't do as agreed to for the full year and still had to treat ourselves with Home Defense. Service just doesn't work at all.

5 years ago

Reply from Moxie

Jennifer, we're concerned about your experience and would like to look further into this. Will you please email us at with the name and address on your account. We'll be able to reach out as soon as we get your information.

Nov. 14th, 2019

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Van McKinney, TX

We decided to give this company a chance because the guy who knocked on our door was very persistent and the list of services included treating my entire lawn, sweeping eaves, and installing rodent traps; all things which were important to us. The first technician showed up and just treated the exterior perimeter of our home. He neglected to treat the lawn, sweep the eaves, and install the rodent traps. We have cameras around our home to verify this. They sent a second tech to make up for this. He treated the interior of our home, but was very reckless with the spray. It seemed as if he was irritated to be there. He would just walk around and spray the baseboards from a distance, without trying to control over-spray. He swept the eaves in our front patio, but not the rear. He did not treat the lawn, although his report claimed that he did. This was again verified by security camera footage. He did not install rodent traps. He did not call an hour before arriving (as promised). At that point, I was done with this company. I tried calling to cancel my service and was transferred to voicemail, so I left a message. No call back, so I left 3 more messages over the next couple days. I finally expressed my frustrations to the next person who answer the phone and she got an "account manager" on the line. The account manager rambled on - expressing an excessive amount of empathy. I finally had to cut her off and say, please just get to the part where you cancel my service. Then it was a 20 minute conversation of her not understanding the word "no". She kept asking for another chance, and saying she would call me back at a better time, when I wasn't so frustrated. I told her that I don't want to babysit their techs every time they come. That I've given them enough chances. And, that this extremely frustrating conversation was confirmation that I did not want to do any business with them. The girl would not let me speak with her supervisor. So, I still had to pay the early termination, even though they did not perform services as promised.

5 years ago

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Keith Tucson, AZ

Did a lousy job. Would not spray per the walkdown with their salesman. First spray price was $100.00 as agreed. I told them that I not longer wanted services. They told me there was no cost to respray. It still did not meet the agreement. It cost me another $139.00. I was told they will not use a ladder or spray above head height. They ask me to give them another chance for a third spray. Still have bugs. Also will need to hire a widow washing company to clean the windows they sprayed. We have paid them $260.00 ton date and they want another $160.00 to not come back. Don't let them in the door. You will be sorry

5 years ago

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Dennis Sun City, CA

Ifeel companies should have integrity . This company, not at all. They started by sending abunch off their solicitors into an gated community that does not allow soliciting. The salesman that came tho my house lied through his teeth claiming he just did a job around the corner trying to push his service on me.. LIES and DECEPTION. People that have used this company are not happy. It wouldn't surprise me that they falsify and put positive comments on this site themselves. CROOKED BUSINESS PRACTICE! Zero stars. FYI THIS WAS NOT AN ISOLATED INCEDENT. THE GROUP DID THIS ALL OVER OUR COMMUNITY. LIES LIES LIES.

5 years ago

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J Foster Cedar City, UT

Awful company. Employees over the phone are condescending. They hook you into an annual contract for 4 quarterly sprayings at $99 a visit. After 1st treatment we had spiders and earwigs worse than ever. Came out during early Feb for treatment, everything's frozen, snow and no bugs out. You may need 4 treatments a year in St George but the majority of the state has single digit temps and snow from Nov to March. Bugs are dormant. Went to cancel service and they threatened $170 EARLY CANCELLATION FEE!!! "Its in our contract". Oops, minor detail omitted when salesman first approaches your home. You don't need Moxie annual service and almost $400 a year is ridiculous. Ortho Home Defense spray. $40 for a huge container to spray outside and inside perimeter. Done. Moxie name is fitting as "moxie" means ....NERVE.

5 years ago

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Alison

If I were rating the actual pest control service techs, and the work they did for us, they would get five stars for being prompt, courteous, and thorough. Unfortunately, the customer service people who handle the accounts are beyond awful. My husband and I signed up for a 12-month contract, but needed to terminate it a couple months early due to an unexpected move. First red flag: there is no option to cancel the service via the online account. Second red flag: it took four phone calls, five texts, and seven emails to get the account canceled. My normally patient and unflappable husband actually had to get upset and cranky on the phone with the "account manager." Even that didn't stop this guy from refusing to actually CANCEL the account while he tried to get us to refer our friends', or transfer our service to the new location (Moxie doesn't have an office where we are moving). When my husband pleaded to just let him cancel the account, this man was very snotty to him, and then threatened to send us to collections if we didn't pay immediately. After I got involved, he was also rude to me for pointing out that the early termination fee they demanded was $20 higher than what the contract stated. Then he acted like he was doing me a big favor to lower it to the correct amount. Bottom line: we will NEVER do business with Moxie again, and I will never recommend them to ANYONE.

5 years ago

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Brinley Knowles Smithfield, UT

Moxie was great to help with us and get rid of our outdoor pests. Our technician always checks in on us every few months and is great to work with. The prices are affordable and they do such great work.

5 years ago

Reply from Moxie

We're glad you're loving life with Moxie, Brinley! Please give us a call if you ever need anything :)

Nov. 14th, 2019

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Don Benchoff Warrenton, VA

First of all, you sign a contract for a year--their contract and claim that their insecticide works for three months. So, rather than putting down insecticide spray once a month (which is what was done in Tucson where I previously lived and cost $30 bucks a month) these guys come once every three months and charge me 4X as much as what I used to pay. Their claim is that their insecticide works for three months. I had my doubts about this, but when one of their people came to my door in a gully-washer downpour and wanted to spray around the house for my once-every-three-months-service, I knew then I was being scammed. I sent the fellow packing. I then spoke to the company of my intentions to cancel the contract and was threatened by telling me that the remaining visits on the contract would be charged to me and sent to a collection agency (if I refused to pay) and my credit rating would be affected. I guess I should have checked them out with the Better Business Bureau before I signed the contract binding me to this outfit, as had I done so, I would have not done business with them.

6 years ago

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Bella Houtz South Jordan, UT

We are current customers with Moxie Pest control. They are fast and always on time. They gladly come back if you aren't satisfied and their customer service is awesome.

6 years ago Edited September 14, 2021

Reply from Moxie

Thank you for being a part of Moxie, Bella! We're glad you can always count on us to care for your home :)

Nov. 14th, 2019

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Jeannette Lundborg Nashville, TN

Kelly my salesman and Kelly my technician were professional, kind, informative, and extremely detailed, and did exactly what I requested and expected. Jeannette Lundborg

8 years ago

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Sage Loveland Los Angeles, CA

I have used Moxie for my pest control needs for years. They have always showed up when they say and got the job done. They are easy to get a hold of and to work with. I have seen a difference in our pests around the house since switching to Moxie.

4 years ago

Reply from Moxie

We're glad you can always count on our team to care for your home, Sage! Thanks for the great review :)

Sep. 29th, 2020

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Whitney Stanko Smithfield, UT

I live at home with my dad and the worker came to my door and was super nice and cheerful. They sprayed super well and We didn’t have any trouble with bugs! Highly recommend

5 years ago

Reply from Moxie

This review is like music to our ears, Whitney! Thank you for recommending Moxie :)

Nov. 14th, 2019

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Jordan Alpine, UT

I signed up with Moxie because my brother was working as a tech there and he got us a really good deal. A couple years in, we were offered an even lower rate for being long term customers. A year later we were informed that nobody had rates as low as we had and they would need to increase the price on us. I found it frustrating that after having been a loyal customer for several years (5+) my rates would be going up. This is a non-essesntial product, more of a really nice to have product. I was frustrated and took my business elsewhere.

5 years ago

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Erica Hartshorn Alpine, UT

Moxie has been around for a little while and they are pretty good. They did spray my roses with a pesticide for an aphid problem and it killed off all my branches and leaves that year on the rose bushes but the roots were okay and so when we cut them down they came back the next year just fine. I never felt like they got rid of my ant problem and so I think they could improve. They are nice to talk to and try hard.

5 years ago

Reply from Moxie

Thank you for the candid feedback, Erica. Please give us a call if you haven't seen a decrease in ant activity. We're always happy to return to your home if needed!

Nov. 14th, 2019

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Jason Pyrah Willard, MO

Moxie was able to help us rid our home of unwanted pests. They provided a great service, the professionals were quick and the service that I got was great. 10/10, I would recommend them to anyone with pest issues.

6 years ago

Reply from Moxie

We love to hear our service is "10/10", Jason! Thank you for recommending Moxie :)

Nov. 14th, 2019

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Adam B Eagle Mountain, UT

We are extremely happy with the lawn service we have had from Moxie, our lawn looks the best it ever has! The customer service reps are always very helpful and happy to assist you.

6 years ago

Reply from Moxie

Knowing you're happy makes *us* happy, Adam! Thanks for the excellent feedback :)

Nov. 14th, 2019

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Jeff B Eagle Mountain, UT

I have used Moxie for Lawn Care for the last couple of years. Highly recommended them for this service. Very professional and they will come back to redo applications if needed. Awesome customer service.

6 years ago

Reply from Moxie

Customer service is a top priority for us, and we're glad you can tell! Thanks for the great review, Jeff :)

Nov. 14th, 2019

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Shari Evers Lehi, UT

After years of refusing any kind of pest control I decided I was terrified enough of Black Widows. So, I turned to Moxie. The bugs didn't go away right away, but I blame that on me having put it off so long. There was a noticeable difference though after each visit!!

6 years ago

Reply from Moxie

Thank you for choosing Moxie to take care of your unwanted pests, Shari! We can't wait to keep impressing you with our service!

Nov. 14th, 2019

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Matthew Moellmer Chicago, IL

I write this in a currently upset state, but, I have had billing and service issues to the point that I cancelled all service. I had both quarterly pest as well as termite stations. For the termite stations I had already installed the front and saides of the house, they did the back of the house and baited all of them. Today however, they came and took ALL of them, including the ones I had put in prior to any service with Moxie. They claimed they could do this "because once they serviced them, they owned them". This is pure and simple THEFT and terrible business practice.

2 years ago

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Steven G.

Moxie door-to-door salesmen came to my house on Thursday and Friday, 5/12-13. They gave me the speil about “ants” being discovered in my neighborhood. I turned them down. The next day, I went to my mailbox to retrieve my mail. Out poured thousands of ants! There were no ants on the two mailboxes on either side of mine. I am convinced that the second “Moxie” guy planted them.

2 years ago

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Gcapler Killeen, TX

The house that was being serviced has been sold twice and they don't service where I live now. But I was still being charged for someone else property to be exterminated. I was called by one of their account managers he took it upon himself to still bill me , cancel the service, and charge me the early cancellation fee. I contacted the new owners and they say they're having more pest problems than ever because Moxie don't eliminate the problem. They just move it from house to house. Why kill of your money maker is what I was told.

2 years ago

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Matthew Ryan Rancho Santa Margarita, CA

Moxie pretends to care at first. They will come across as accommodating when you first hire. After a while they start prices often and high and then can't seem to service your property in a timely manner even with a request. I would stay away from this company entirely in that their customer service department is very impersonal and often times rude as well.

2 years ago

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Jo-Ellen Eiseman Marietta, GA

I just returned from the hospital and was trying to take a nap when a moxie cold call salesman knocked. When I answered the door I stated I was trying to take a nap. He insisted on trying to talk. I told him I am good and not interested. He continued to try to find out what pest service and I told I am not interested. I said " I am good... goodbye ". He said "what the hell!?"

3 years ago

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Patty McCown Aurora, CO

I would give them less than a 1 if I could. I've had service with them for over a year. They said they got rid of my yellow jackets...they did not. I ended up having to treat the nests myself. They said they could get rid of the mice. I had to do it myself. They said they sprayed for spiders..Again, I had to do it myself. When I tried to cancel my service they said I had to talk to an account manager, but I would stay on hold for longer than 10 minutes without speaking to one. Right now, I am having to get my bank involved to get my money back. DON'T USE THIS SERVICE. IT'S A SCAM.

4 years ago

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Morris Higeons Fort Worth, TX

They are scam artists! Be aware of this company! They provide the worst service I ever seen and when we decided to cancel their service, they charged our card $194.75 for "cancellation fee", it costs more than a year worth of service which they only serviced us 1 time in the past four months before we decided to cancel. WOW can you believe these people?! We called and camplained they didn't even care because they already charged our card and got their scamming money.

4 years ago

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Elaine Turley West Valley City, UT

Moses comes to my home in Sandy, UT and does an excellent job! He's very thorough , polite and efficient! Elaine Turley

4 years ago

Reply from Moxie

We're big fans of Moses too, Elaine! Thanks for the great report on his service :)

Sep. 29th, 2020

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Do Not Hire Moxie Huntingtown, MD

I wish I was able to have the choice of negative stars. I rate this company -10. They did not kill any bugs inside or outside of my home. They are over priced. Even after ending our contract they still tried charging us. They are unprofessional and not capable of keeping track of records. They are a predatory company. They do not control pests. The spray they use is not legit and does not work. All they want is your money. I do not recommend this company to anyone.

4 years ago

Reply from Moxie

we want to look further into this and help. Can you please give our office a call so we can locate your account.

Sep. 29th, 2020

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Judy H Garner, NC

We are very pleased with the service we receive from Moxie.The young men are always courteous and polite.Michael C. Was our guy today.

4 years ago

Reply from Moxie

We're glad you love our team as much as we love caring for your home, Judy! thanks for leaving Michael the shout-out :)

Dec. 24th, 2019

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Creamy Goodness Keller, TX

Millennial salesperson came riding up to my door on his little scooter. Told him no thanks he then asked me who I had. Standard stuff. When I told him who and how long he game me a dismissive sound and rolled his eyes while marking something on his iPad. At that point I closed the door on him. Will never consider this company based on this interaction.

5 years ago

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M. Saout McLean, VA

a sales person for moxie pest control came to my home and had me sign a contract on ipad. then he mailed me a different contract with different prices. moxie pest control started charging my credit card with these prices. i signed for (69 initial treatment and 99 quarterly) the "contract" emailed to me is different ( it has $99 initial treatment and $159 quarterly). salesperson did not give me a copy of contract when I signed on the IPAD. I called the main office of moxie pest control and they are demanding the higher prices listed in the copy of "contract" that was emailed me.

5 years ago

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Joyce Hoelzer Mesa, AZ

Josh came to service our home and yard today 6/28. He told me everything he was going to do today inside and outside. He did an exceptional job.

5 years ago

Reply from Moxie

That's wonderful to hear, Joyce! We'll be sure to pass your praise along to Josh :)

Nov. 14th, 2019

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Ava Rasmussen South Jordan, UT

Moxie does a thorough job, they even came in between scheduled visits as promised bc I saw a black widow. They got rid of my mole problem too!

5 years ago

Reply from Moxie

We're happy to return to your home whenever you need, Ava! Thanks for being a part of Moxie :)

Nov. 14th, 2019

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Mark Moscicki Argyle, TX

Horrible billing practices. Got sucked into their "bundling" billing. Wanted to charge against a credit card on file or have access to my checking account. Offered to pay on time every month through my bill pay or send them a check. they refused to accept and separated me and charged me $900 for cancellation . Despise this company and their crooked practices. Avoid at all costs. Run as fast and as far away as you can from Moxie. Horrible company.

5 years ago

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Thomas Hullinger Pleasant Grove, UT

This is the company that I have doing my Pest Control right now. They have taken care of my problems inside and out of my home and my home is now bug free!

6 years ago

Reply from Moxie

Bug free is the way to be, Thomas! Please give us a call if you need anything :)

Nov. 14th, 2019

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Dean BISCHOFF Norman, OK

They are one of them companies that you wish you had never done any business with. they come to your door and pressure you into things you don't need. We paid almost $250 for a crappy little spray they did. I hate high pressure sales but I guess that's the only way they can rope people into their service. Check all around bad reviews/ closing up businesses or at least they way it is in Oklahoma.

6 years ago

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Chris Alonzo Gilbert, AZ

The staff are very friendly and helpful when asking questions. They also guarantee there work so you know the job is getting done.

6 years ago

Reply from Moxie

That sounds like a great combination to us! Thank you, Chris!

Nov. 14th, 2019

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Daniel G. Silvas San Antonio, TX

I signed up yesterday June 26, 2018 through a solicitor at my residence. We set up initial appt for the next day between 4:30 and 6;30pm. Technician showed up at 5:30 only to let me know that he had run out of product and could not do the job till the next day. I waited they could of called . I'm upset and will most likely cancel the contract since I have 3 business days after the date of this transaction. Called the company, no one answered but I left a message. Such bad customer service!

6 years ago

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Susie Darvish Los Angeles, CA

I hired this shady operation, disguised as a pest control company, 5 months ago and without any doubt, it was the biggest mistake I have ever made. Soon, I plan to inform as many people as possible, of my horrific experience with this company, so that hopefully others will not fall prey to this predator. But, for now, I just had to comment...MOXIE IS THE WORST!

9 years ago

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Enzo Croydon, CRY

Nice friendly service they do there job and they know what they are doing always on time 5 star of me Very good company they do there job in a professional and friendly way. Never disappointed in using this company

2 years ago

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Trish webb Phoenix, AZ

Pretty easy from appointment scheduling to having services performed. I started to see little bugs around my patio and was able to get an apt rather quickly the same week. Tech was professional and very knowledgeba

2 years ago

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club 801 Lehi, UT

This is an amazing pest control company. They Are available every time you need them. They are very good at covering every spot needed to get rid of pesky pest. Very friendly and great customer service!

5 years ago

Reply from Moxie

You're making our day with this review, and we look forward to keeping up the great work :)

Nov. 14th, 2019

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Grant American Fork, UT

We have been very pleased with our Moxie Pest Control services. Our technician has always asked us each month if we have had any problems, and will give extra special care to any problem pests or areas.

5 years ago

Reply from Moxie

That's wonderful to hear, Grant! We're glad you love our team as much as we love caring for your home :)

Nov. 14th, 2019

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Jason Anderson Lindon, UT

I use their pest service. The technicians are very nice and knowledgable. It cut the bugs and spiders down to near non existent. They come back whenever I need them to.

6 years ago

Reply from Moxie

Bugs run in fear when Moxie is near, Jason! We're glad you're loving your service :)

Nov. 14th, 2019

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Kristin G Pleasant Grove, UT

Our regular bug company recently switched over to Moxie. I have been happy with their company so far. They arrive when they say they are coming!! They also back up their service with the hundred percent guarantee.

6 years ago

Reply from Moxie

Thank you for the great review, Kris! We're always happy to return to your home if an area needs extra attention :)

Nov. 14th, 2019

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Leslie Fialhow Southampton, PA

The exterminators are inexperienced and provide inaccurate information. Scheduling is problematic: first they sent someone out randomly when I wasn't home, then when I tried to schedule treatment they didn't show up (twice).

3 years ago Edited September 14, 2021

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Lisa Allen Atlanta, GA

The gentlemen that came out to my home were very polite so I have no complaint there. But when I tried to cancel my account I got transferred twice, sat on hold for more than 10 mins, and then hung -up on.

3 years ago

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barbara J hibner Tucson, AZ

My experience has been positive. The service persons are thorough and willing to address any issues I may have.

5 years ago

Reply from Moxie

This review is like music to our ears! Thank you, Barbara!

Nov. 14th, 2019

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Ron Anaheim, CA

Will is the first name of my Moxie tech Will did a great job Very through and explained all he was doing

5 years ago

Reply from Moxie

Three cheers for Will! Thanks for the great report on your service, Ron :)

Nov. 14th, 2019