Aptive Environmental
9.2
Overall Score
Christopher Weithers
I don’t feel like the value matches the price, but more importantly, I feel like the salesperson that we spoke with was dishonest. He said we signed up for 6 treatments, but when I called to cancel after the 6th appointment, they said my contract was for nine treatments. The salesperson said it would not be harmful to native birds and chipmunks and we found dead animals of both variety in our yard. I also saw no appreciable reduction in other pests. I would avoid working with this company in the future. The service is far too expensive, has little value and dishonest salespeople.
11 months ago
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sarah sourile
Great communication, they show up when they say they will be there, when a problem does arise they are prompt on resolving it
11 months ago
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Glenn McIntosh
Aptive technicians are consistently thorough and courteous, and I appreciate their post-treatment reports, complete with photos.
11 months ago
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Ali Smit
The technician was polite, friendly and thorough. He asked if I had any requests for this service and he fulfilled the request to my satisfaction.
11 months ago Edited January 8, 2025
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Jeff Sawyer
I just had another good visit to take care of potential pest issues at my home. Active personnel are courteous, prompt, and knowledgeable.
11 months ago
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Rachel Martinez
Asked if I had concerned before starting treatment. He was punctual, friendly and thorough. Provided photos of specific treatment areas .
11 months ago
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Linda Travers
He texted when on his way, very kind and listened. Offered suggestions and insight.
This review app stinks. Won't let me finish
11 months ago
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Kate Wallace
Sasha was friendly and efficient. She did the regular treatment but also did preventive care for ants. Their professionalism is exceptional!
11 months ago
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Martha Gonzalez
As always, Ken did an outstanding job. It doesn’t matter who it is that comes to treat, they’re always professional and thorough!
11 months ago
Gloria Butler
Absolutely terrible company! Has more than 1200 complaints with the BBB and a 1 star yelp review! And as a former customer, I can tell you the poor reviews are 100% accurate!! My home was overrun with bugs! The number left with me when I agreed to the service was never answered nor were text messages responded to. When I finally got in touch with customer service they were incredibly rude, talking over me and disregarding everything I said. When it became obvious that I could not continue using this company due to their poor product and terrible customer service, I called to cancel. The customer service agent apologized for the poor service, stated she had stopped my service, removed my credit card information and told me she would have a manager reach out to "make things right." This was in July. In October, I still haven't heard from any manager, but my card starts being charged again and I get a message that they have scheduled my service. I call and am told my service was never cancelled and that if I want to cancel I have to pay $199.......I have to pay money because your service is terrible?!?!?! What?!?!?! Not happening. Ask again to have my credit card information deleted and request a refund for the money charged to my card in October after canceling my service in July. Not only was the fraudulent charge not refunded, but about two weeks later they charge my card $199! The card I had asked to have removed from my account back in July! Crooks. Looking to cheat people out of their hard earned money. Wish I had been smart enough to read reviews before I agreed to try their services!
1 month ago
Brandon Gilbert
Literally Ass service, and took me 20 mins cancel on hold, would 10/10 would not recommend
1 month ago
Joseph Jimenez
Patrick did an amazing job of servicing my house. He asked if I had any particular issues that I was concerned. He explained what he did with pictures.
1 year ago
Teresa Burke
I'd liked that pictures of the back door, garage door, front door, side of the house with HVAC, a piece of the fence, and curb showed the area that was treated.
What I didn't like were:
1) I'd told told customer service that I needed to be called to ensure shsomeone is home.
I don't look at my text during the day as I am an elementary teacher. So I wasn't aware that the service was done when I had no one home to treat the interior of my house to which I'd paid for as we have German 🪳.
2) For the value of the service one day one hour noticed isn't enough time to schedule ahead to ensure the value of money won't be wasted.
3) Because I was working and don't look at the text, I was unable to tell the service man we have a tick infestation. We still have that German 🪳.
Lastly, I'm done with this company.
It doesn't fit in my lifestyle. The company dictates their schedule and I can no longer work the inconvenience of it.
1 year ago
Shane Cook
Your sales representatives did not say it was a 12 service agreement. Your representative used your visual advertisement that showed even after short treatments the product eliminated and minimized bug activity drastically. Then promises with “continuous use” to keep the activity dormant. You have two issues here. Your representative did not say it was a 12 month contact or 12 service agreement. He did say do a couple treatments, see if it works like it’s worked for everyone, and as the results cancel the policy. You’ll get charged a fee if you cancel before the first one, so many sure the first one happens. Then cancel after that if you’re not satisfied. i definitely have it more the. 1 treatment. It was several months. I reached out originally expressing I do not want you to come back because your product failed to show any change in the activity. I actually saw an increase in plant eating bugs, gnat, flys, ants, spiders, and more. I lost several crops after they sprayed. Not only planted variety, but berry bushes. It’s cheaper and safer to do it yourself. I had no issues when I bought and managed pest control. It became an issue once they arrived though. So, between the shady representatives that lied and cost me $199 and the loss of money buys plants, planting, tenting, trying to save, and watching them die. I wouldn’t mess with this company. All because I worked in sales a long time ago I figured I’d help the kid out. Only to bit me in… well you know the rest! Horrible company.
1 year ago
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Karin Wilson
Devon kept me informed of what he was doing from when he would arrive to what he worked on. He was very responsive to my texts, and I am appreciative of his service.
1 year ago
M hilton
The service technician was communicating with me and sent photos of the work! He was professional and knowledgeable as well. This is why we stay with Aptive!
1 year ago Edited January 14, 2025
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Karyn Ballmann Wilson
Technician was on time, let me know he was coming, was kind and thoughtful, and did all the necessary services + a few more that I asked him to add in.
1 year ago
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rajeshwari rajamani
The person who came was outstanding in terms of his attention to detail and patience! I would like to request him to be the person who comes every time.
1 year ago
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Justin P. Morgan
I like how I see fewer or no bugs at home. What I don't like is that it can get expensive, and it is difficult to reach customer service (couldn't find phone number on the website).
1 year ago Edited January 9, 2025
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Leo Ramirez Jr
They’re always super friendly and, most importantly, they do such a great job I never have pest issues. On the rare occasions when I have, they’re been uber responsive.
1 year ago
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Nicholas Cottone
Marcus could not be more kind and knowledgeable about his profession. Always has service with a smile and seems to really enjoy his job. Thank you!!
1 year ago Edited January 9, 2025
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zoelynn leach
Joseph was incredible in his service, very professional and did his absolute best to address our home's needs for pest control. I would rate 10 stars if I could .
1 year ago
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Jeffrey Ward
Unfortunately I forget the technician’s name, but he was very courteous, knowledgeable and professional. He is a good representative for the company.
1 year ago
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Mary Jane B.
Travis did a great job of treating areas around our home for all kinds of bugs. I am happy with his work, and give him 10/10. Thank you, Mary Jane Blommel
1 year ago
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Joel Dean
They did not treat the area inside the house mentioned and the pest still remains. I am up at all times of the night trying to find a way to kill the pest that are only showing up late at night for some reason. My son was told if we needed them to come back out just text them.
1 year ago
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Edna Flores
Our Aptive Tech was knowledgeable, friendly and show much interest in our pest control issues. Thank you APTIVE 🙏🏼⭐️⭐️⭐️⭐️⭐️
1 year ago
Reply from Aptive Environmental
Thank you for your feedback! We're glad to hear that your Aptive technician was knowledgeable, friendly, and attentive to your pest control needs. If you ever need anything else, feel free to reach out!
Oct. 17th, 2024
BLAS MINDIETA
My Pest Control Technician showed up on time as usual, did an awesome job like always! Informed me of object to control pest, Very Knowledgeable 👍🏽👍🏽
1 year ago Edited November 19, 2024
Reply from Aptive Environmental
It’s awesome to hear that Travis has been doing a great job taking care of your home inside and out! We love knowing that his service has made such an impression. If you need anything else, just let us know!
Oct. 4th, 2024
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April Brown
I love the friendliness and knowledge of the technicians. They always call ahead to let me know when they will arrive, and they often have good pest control advice to share.
1 year ago
Reply from Aptive Environmental
I'm glad to hear our technician was friendly and helpful! If you ever need anything else, feel free to reach out!
Oct. 2nd, 2024
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Kathryn A
The services we received today were excellent! I would never use or find any other services that would be as through as Aptive! Thank you for your service and support!
1 year ago Edited January 2, 2025
Reply from Aptive Environmental
Thanks for the great feedback! We're thrilled to hear that Dan made such a positive impression and was able to address all your concerns. If you need anything else, just let us know. We appreciate your support!
Sep. 27th, 2024
sabrina howard
If I could give no stars I would. Oh my God. Beware of Aptive! Their service will do nothing but turn your household upside down. One of their guys came out and sprayed my house. He said that I would start seeing fleas come out, but they would be dying. Well, they didn’t come out and die. Whatever he sprayed made them come out of their hiding places and multiply 1000 fold! They completely over ran the house. I couldn’t go anywhere in my house without getting bitten. I lost about a month of sleep, about $2000 replacing belongings that I lost, sleeping in hotels, buying a steamer and a vacuum and buying pesticides. In the end, I ended up having to bomb house twice to get the problem under control.. It’s the only thing that worked. Stay away from this company, unless you want fleas to take over your house . Their service is a complete joke.
1 year ago
Reply from Aptive Environmental
We're really sorry to hear about your experience with fleas. We understand how frustrating that must have been, and we appreciate you sharing your concerns. Our goal is to provide effective solutions, and it sounds like we missed the mark this time.
Please reach out to us directly at customersupport@goaptive.com. We’d like to discuss your situation further and see how we can make things right.
Please reach out to us directly at customersupport@goaptive.com. We’d like to discuss your situation further and see how we can make things right.
Sep. 23rd, 2024
Kristina Maria Shear
This is absolutely SCAM!!!! company. I hope you will read my review before you sign the contact with them. First of all when you sing the contact you they don't tell you they change not for visit, but every month. They ready to come in the winter and spray the snow around the house what doesn't make sense. But if you cancel those visits they still charge you. Second: the spray they use is absolutely don't kill any insects. I should buy other one for ants (which help in 3 days) and they promised their spray will take affect in 3 weeks! Next thing: they will come to spray right before the rain or even during the rain which also doesn't make sense and all spray just flushed away with water. And when you tried from this useless service and trying to stop it they will tell you that you can't do it and must pay cancelation fee 200$
1 year ago
Reply from Aptive Environmental
We’re sorry to hear about your experience and understand your frustration. We aim to be transparent with our services, and it’s concerning that you felt misled about the contract details and scheduling. Your feedback about our treatment effectiveness and timing is important, and we appreciate you bringing it to our attention.
We want to make this right. Please reach out to us at customersupport@goaptive.com so we can discuss your concerns and see how we can help.
We want to make this right. Please reach out to us at customersupport@goaptive.com so we can discuss your concerns and see how we can help.
Sep. 23rd, 2024
linda hay
Aptive tech came on my property and sprayed my herb and pollinator garden with Bifen destroying it. I did not request this service. I reached out to Aptive, they said they would replace the garden. They provided me with a contact to send estimates. Suddenly, the contact they provided disappeared. (the email and phone number no longer work) I reached out again to the headquarters in Utah. I was given a different email and contact information from a new person who was "devoted to helping me". I sent him the estimates. He disappeared as well. I took them to small claims and Aptive did not show up. Now I have to file a default judgment and hope to get reimbursed to fix my herb and pollinator garden.
1 year ago
Reply from Aptive Environmental
Thank you for sharing your experience with us. We’re sorry to hear about the issues with your garden and the difficulties you faced in resolving them. This is not the experience we want for our customers.
Please reach out to us at customersupport@goaptive.com. We’d like to help you find a solution. Thank you for your patience, and we appreciate your feedback.
Please reach out to us at customersupport@goaptive.com. We’d like to help you find a solution. Thank you for your patience, and we appreciate your feedback.
Sep. 23rd, 2024
Ryan Myers
I hope you find this before EVER signing up for a service contract with Aptive.
The fine print on their service contract is there to rip-off people just like a Time Share agreement. Their sales pitch and service plan have small important details to scam you out of your money.
Initial payment was $50 for May. June was $158. July was $158. I have paid $365 for 15 minutes of service at my home and approx. $20 for the pest control spray product.
Now, it's $200 for a Service Cancellation fee. Which they lie and tell you, that you are paying for the discount the salesman gave you to sign up.
THERE'S A REASON FOR THIS.... the company knows eventually customers will find out the service they provide is pointless, unless you can't physically spray bug spray on your own property.
If you don't read their fine print on the service contract, which they hope you DON'T read it carefully, you will be locked in for at least $600 in total payments.
I was lead to believe that their monthly service was $50/mo. It is NOT. I was lead to believe there would be (1) charge of $150 for continuing service past 3 months. Wrong!! $158/mo. is RIDICULOUS (for a 5 minute visit from one of their employees).
Please realize their services are NOT worth $158/mo. At my home, 5 minutes of applying a quarter-gallon of pest control spray, is NOT even worth $50 per visit.
Also take note, if you experience rain within a few hours after they spray your property, it defeats the entire purpose of them being there, and is a waste of your money.
1 year ago
Reply from Aptive Environmental
Thank you for sharing your thoughts with us. We’re sorry to hear about your frustrations with the service and billing. We aim to be clear and transparent, and it sounds like we fell short in your case.
We appreciate your feedback and want to understand your concerns better. Please reach out to us at customersupport@goaptive.com so we can work together to address this. Your satisfaction is important to us, and we’d like to help.
We appreciate your feedback and want to understand your concerns better. Please reach out to us at customersupport@goaptive.com so we can work together to address this. Your satisfaction is important to us, and we’d like to help.
Sep. 23rd, 2024
Saul Gomez Chesapeake, VA
I signed up for Aptive and after several instances of technicians "mimicking" as if they were disbursing out granulets, I ended the contract. I have a 360 degree visibility of my home via my home security camera system and observed the technicians run out of granulates and then pretend to put them down on the remainder of my property. I overlooked the first instance, and then called after the second one...and several other instances is what broke the camel's back. Customer service "wiaved" the early termination fee, yet still charged me for the service that wasn't completely fufilled. I went on travel abroad for some months, and when I returned, I had a collections notice for $149, premised on the services 'rendered'. After several instances of unethical practices, it's easy to see that this is a breach of contract - however, Aptive's "management" is citing they cannot do anything since the charges are already in collections. BEWARE of this company - while their products do seem to work, their practices (by way of some of their technicians) are shady at best. I really tried to work this out, to no avail.
1 year ago
Reply from Aptive Environmental
Thank you for sharing your experience with us. We’re sorry to hear about the issues you encountered with our service and the frustration it caused. We take matters of integrity and customer satisfaction seriously, and it’s disappointing to learn we fell short in your case.
We’d like to understand more about your situation and see how we can help. Please reach out to us at customersupport@goaptive.com, and we’ll do our best to address your concerns.
We’d like to understand more about your situation and see how we can help. Please reach out to us at customersupport@goaptive.com, and we’ll do our best to address your concerns.
Sep. 23rd, 2024
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Kevin Fernandez Montclair, NJ
Their technicians come at regular intervals, perform their service and send pictures via text of everything done - they’ve always been friendly and on time.
1 year ago
Elizabeth Kennedy Burns, TN
This company is a complete scam! DONT USE THEM! I live on over a half acre and the tech would spend only 10 mins spraying my yard and then sit in his struck for 15 mins. He also left the water running on the hose when he filled up the tank, when I mentioned this to him on his next visit he started yelling at me on my front porch. Custom service said they would have a different tech come out to service my yard, which only happened once. They send me a text message of service dates and then when it comes time for the appointment I get a text that says, “an Aptive service professional visited your home for an appointment on but it looks like we missed you.“ I work from home and have been for every appointment. To make matters worst the bug problem has only gotten worst since having their service.
1 year ago
Reply from Aptive Environmental
We're really sorry to hear about your experience and understand your frustration. It's unacceptable that you had issues with our service and communication. We take these matters seriously and want to make things right. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly and work towards a solution. Thank you for bringing this to our attention.
Sep. 23rd, 2024
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Jamie Yorke Livingston, NJ
Felix provided a fantastic service from start to finish with great communication and attention to detail… Definitely a great example of customer service
1 year ago
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Pete Mahoney Lake Hopatcong, NJ
Gary was polite and friendly. he explained everything that he was doing. he even went out of his way to remove the remains of a bird nest in one of our eaves! very thorough.
1 year ago Edited December 20, 2023
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Harry mazza
Juan came to our home , did a survey and did what treatments that were needed.
He then left a message of what was done and gave us a timeline so we can let our pets outside.
2 years ago
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Cookie D Caldwell, NJ
The techs care for my property as if it’s their own. They pay attention to details. Every job is different, but the work performed is personal.
Thank you Aptive
2 years ago
Greg W Monmouth Junction, NJ
WARNING OF FRAUD AND APTIVE CHANGING CONTRACTS WITHOUT CUSTOMER KNOWLEDGE
On 12/4 , Aptive serviced my premises as they have been doing since 2017. Shortly thereafter I received a new contract dated 12/4 but fraudulently signed and initialed by my wife. It stated the contract was reviewed and all terms agreed upon. The fact is no one talked to us about the contract or terms, nor did we sign or initial anything. Even though docusign was supposedly used, no notification of documents for review and signature was ever sent. Plus contracts are not being encrypted when sent despite containing sensitive PII data. Since Monday, i have attempted to get an explanation and continue to get the runaround and no one will put me through to senior management saying I'd get called back which never seems to happen.
I would encourage everyone to review their contracts, verify signatures and initials and confirm that Aptive didn't create fictitious contracts as they're done with me. Fraudulently signing documents and manipulating terms without customers approval is illegal yet seems to be a policy of Aptive.
For your protection - check your contracts and if you didnt sign and approve the contracts - report it and find another service.
2 years ago
Reply from Aptive Environmental
Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your concerns regarding the contract. We take customer feedback seriously and want to resolve this. Please reach out to us at customersupport@goaptive.com so we can look into it further.
Sep. 23rd, 2024
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Robert Parise Union, NJ
The technician was friendly and knowledgeable. He took the time to explain the treatment and what he intended to do. I hope we get to see him again for our next treatment!
2 years ago
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JRL Mount Arlington, NJ
Disappointed with this treatment. Very short stay and although noted that the entire “perimeter” of my home was treated, the tech only did the front yard. Since signing up my visits have been getting shorter. After each visit I am texted photos. Did not receive this time but did see they were part of the receipt on line. Only 4 or 5 and only the front yard…Why?
My wife and I were home and our dogs were in.
At $180 per visit / treatment, this is concerning. I have Ring cameras around my home so I know what was done.
If this continues I will end the relationship.
2 years ago
John Kolody Hackettstown, NJ
Jermaine did a great job. Knocked on door to introduce himself and asked if anything special
was needed. Took photos of service provided and alerted me when he was finished.
2 years ago
curtis stapleton Piedmont, OK
Aptive goes door to door like home security services and I decided to give them a go. The problem is you do not get the same technician each and everytime and the difference in technician proficiency is like night and day. First of all, they do not let you know they are arriving and when they come to your door it is much of a surprise rather than letting you know in advance so you can place the appt on your calendar. Second, since it is always a different technician, they don't know where specific insect traps are set so they don't know to service them. getting out of contract with them is expensive, I will never use them again.
2 years ago
Reply from Aptive Environmental
We're sorry to hear about your experience and understand your frustrations with the technician consistency and communication. It’s important to us that you receive reliable service, and we appreciate your feedback on these issues. Please reach out to us at customersupport@goaptive.com if you'd like to discuss your concerns further. Thank you for sharing your thoughts.
Sep. 23rd, 2024
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Tiffany Mariot
Ryan was thorough and very professional while speaking with me. He told me what he was doing and what the treatment will be tackling. Thank you Ryan for a wonderful job!
2 years ago
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Stewart Maldonado Lodi, NJ
As per the home’s cameras…Arrival time 11:48am and was driving away by 12:05. The technician walked around the house twice Once to remove cobwebs and a second time to sprinkle something. In both instances, minimum effort was applied. I barely saw him do anything other than hold a cell phone in one hand and the pole in the other. You want me to pay for the service of someone doing a couple laps around my house. I’m not an expert but I’m not sure how that is limiting the insects from my property.
Generally I am happy the service and the quality of the technician, but this was ridiculous!!!!
2 years ago
Reply from Aptive Environmental
We appreciate your feedback and are sorry to hear about your recent experience. It’s important to us that our technicians provide thorough and effective service, and we understand your concerns. Please reach out to us at customersupport@goaptive.com so we can address this issue and ensure you’re satisfied with your service moving forward. Thank you for sharing your thoughts!
Sep. 23rd, 2024
Ernest Minotti Ringwood, NJ
I like that the technician calls in advance to let me know when they are arriving.
Also that they specifically ask if there are any issues that need to be addressed.
2 years ago
KJ Marietta, GA
Sorry product with sorry business practices.
Huge ripoff!! 100% do NOT recommend. You’d be better off buying a spray off of amazon and spraying your house yourself.
Their sales rep initially said that I could try 1 service to see how it worked. Then when they showed up to do everything said I could only sign for a year contract. They have a $199 cancellation fee, so I was very hesitant about signing. But the sales person assured me that if the service wasn’t working, they wouldn’t charge it to me. They then did the service, removed spiderwebs, sprayed inside and outside. Gave me some cheap crappy fly catcher blue light plug in. I noticed their spray killed 1 roach, and made some outdoor spiders actually come inside the windows. The second time the came, they only sprayed outside. I tried their service for 2 months, mainly for the spiders. I still have tons of spiders and spiderwebs. I called to cancel, because $684 a year, or $57/month, is too much to spend on a service that doesn’t work, especially for a single mom… and of course, I had to pay $199 to cancel because their sales rep just spouted off a bunch of lies to get me to sign. Now I’m a single mom, out over $300, that still has a bunch of spiders.
2 years ago
Reply from Aptive Environmental
We’re really sorry to hear about your experience and understand your frustration with our service and cancellation process. It's disappointing to know we didn’t meet your expectations. We take your feedback seriously and want to help. Please reach out to us at customersupport@goaptive.com so we can address your concerns and see how we can assist you further. Thank you for sharing your thoughts.
Sep. 23rd, 2024
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Richard Palatini Plainfield, NJ
Our tech. Juan did the applications professionally, answered my questions and addressed our additional needs. Very friendly and attentive to our pest issues.
2 years ago
