Name: Aptive Environmental
Rating: 4.1

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Andrew Bauer Akron, OH

Dan did a great job by walking the place with me so I could show him the active vole area. Dan was extremely courteous as well. With Dan as a representative of Aptive Assistant, you will do well!

6 years ago

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Jack Reynolds Upland, CA

My prior exterminator collected his 6 or 7 rodent traps today' Please be sure you have adequate coverage against rats. The damage done to my Corvette was $1500.00 last time. I think only one trap was placed by your tech.

6 years ago

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Gary A Deerfield, IL

Quick response (within a day). The technician (Tim) was very friendly and professional. He diagnosed the issue quickly, identified where the mice were coming into the house and applied copper mesh to address the problem.

6 years ago

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Susan Portland, OR

The only thing would like is to have an closer approximation of the time the tech is coming rather than just the day, that way I can get my pets inside - otherwise it is all good!

6 years ago

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tj Lorain, OH

The Aptive Rep, Kayla B, was very professional. Kayla went above and beyond in applying the product and with cleaning the entire exterior of the house that had many spider webs. Kayla explained the product and how it works.

6 years ago

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Wayne Berman Gaithersburg, MD

The technician was terrific. He was courteous, friendly, and thorough. He also did a little spraying indoors to combat a minor insect problem. Two thumbs up for Curtis, our tech, and Aptive.

6 years ago

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Pat Witt Las Vegas, NV

Always on time. Chris my technician is always very informative and polite. The service is great. I have never seen any kind of bugs or critters around my house. Very satisfied with this company.

6 years ago

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Kathy Ambrose San Diego, CA

Original sales person Zach was knowledgeable, friendly without being pushy. The technician, Steven was friendly and explained exactly what and where he would be working. He did a very thorough job. Great 1st experience!

6 years ago

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Rachel Walnut Creek, CA

Noone texted to say they were on the way as promised. Luckily my husband was home to put the dogs inside but he had no idea I'd signed up for this or that anyone was coming. service was fine, but there was definitely less communication than there should have been before, and during. The tech just left a reciept- didn't ask questions , or show any signs that this was an initial inspection etc.

6 years ago

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Phil Itzkowitz Pasadena, MD

Your technician was friendly, polite, thorough, and efficient. He presents an excellent face for the company. He did run out of glue traps, so I think I will be scheduling a follow-up visit.

6 years ago

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Kathy Mastic, NY

Michael was very professional and informative. He let me follow him through his process and answered any question I had in a very professional friendly manner This was the initial treatment

6 years ago

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Cindi Tacoma, WA

I left a detailed experience with YELP. We are very happy with both the Company and both of the technicians they have sent to the house (Nathan & Elayne). We've been treated fairly, and the service has been great so far.

6 years ago

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Laura Chagrin Falls, OH

Great technician today!! He came to my door to alert me of a cat who had been on my front porch because he was concerned about the chemicals making the cat ill. What a thoughtful technician and I really appreciated it.

6 years ago

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Jon P.

Professional and courteous. Lucas represented Aptive very well. Ultimately, with pest control, time will tell how successful the service and product is at controlling pests. But I am pleased with both the sales rep and service tech thus far.

6 years ago

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John Gender Winchester, CA

Service was scheduled to be performed between 1 and 3 P.M. We had called last week reporting that we had a problem with spiders inside the house. From that conversation, I undersstood that when the technician came out we could talk to him about doing something about the spiders. I missed another apointment waiting for him to show up. Our NEST cameras show that he arrived at 7:30 P.M. Someone was home. However, he did not attempt to make contact with us. It is possible that the person I spoke with on the phone failed to pass our request on to the tech? I am not happy.

6 years ago

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Donna M Maas Everett, WA

Aptive was to come out Saturday the 2nd and no one showed up. I called and talked to customer service and the person was very sorry and gave me a credit and set up new date and time. Jose was totally awesome, very polite and he did a great job

7 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for the feedback, Donna. Ivan is such an awesome employee and we feel privileged to have him as part of our team!

Apr. 17th, 2019

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Sarah Franklin

Thank you Robert for servicing me in the rain😊 Great job!

3 months ago

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Leslie Cervantez Lillington, NC

I signed up for Aptive 2021, I was supposed to be on auto payments. I was charged and money taken most of the time, but if they missed the payment it was a hassle. It came down to me In collections, and I shouldn't have been. But the pest service itself is good. Just make sure your home to see it done. I've since gotten everything worked out and still use them.

2 years ago

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Curtis Dulansky Austin, TX

I have to hand it to the young man who knocked on my door. He made a sale for our primary home and rental property. The only issue I had was their scheduling format, they would just show up unannounced and if my gates aren't open or my tenants aren't home then I didn't feel they could service everything I was paying to for. All in all I was happy, I mean I never had any problems with pests around the house!

2 years ago

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Arthur Dennis Riverview, FL

Aptive is a very caring company, working with you to make sure you are satified.to meet your schedule by changing appointment times,you can also call them at anytime with any issues you have and they will fix it. all the technicians are courteous and friendly.

3 years ago

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Pat McMullin South Jordan, UT

We have had a great experience with Aptive Environmental. They always let you know when they are coming and will spray the inside of your house if you want. They are also willing to come back if you have problems after a treatment which is a big plus!

3 years ago

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Bryan Peterson Herriman, UT

A sales rep came to my door a few years ago and gave a discount for signing up and thing went well. Until it was at the end of the contract. The CC I used expired before the last payment went out, and instead of calling and asking for the new number, they sent me to collections. When I called aptive to talk to them about it, the rep confirmed that no calls were made regarding the payment. I found out about it because I got a collections notice. The service was alright, although i found it a little expensive, and after them sending me to collections, I won't ever use them or recommend them again

3 years ago

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Saylor D Herriman, UT

Aptive is always there when we have an issue and is always extremely helpful to us. Every time we've had a pest we've called and they arrived quickly and took care of the problem. The employees are always pleasant to work with and I trust them to do their jobs well.

3 years ago Edited January 13, 2022

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lana turner Avon, IN

I like the Aptive Environmental company as they are affordable, reliable and keep the pests away. We are transfering our service any time we move, very pleased with the price for continues customers and services that we recieve.

4 years ago

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Steve Jones Riverton, UT

Very happy with the service Aptive provides. Their sales reps are well educated and professional, and their service technicians are always courteous and thorough. Aptive always calls prior to coming and is great about providing a non-intrusive service.

5 years ago

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GrandpaRod Lehi, UT

I use aptive. They are reasonable cost wise, come 4 times a year and I have a lot less bugs. I get a report when they are coming and when they left. I would only suggest that they ask for feedback more often. They want referrals, but I would like to give them a tweek once in a while and say attaboy or how about this?

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to share your experience with us. We are currently working on some avenues for our customers to have more of a chance to tell us about the quality of their service! We will be sure to reach out and advise you of your new options soon. :)

Mar. 13th, 2020

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Juliann Mecham Managua, MN

Aptive Environmental is such an incredible company. Such a great value for the price they offer, my sales woman was so nice, honest and I would recommend to everyone no matter the location or size or the amount of bugs in the area.

5 years ago

Reply from Aptive Environmental

We're happy to serve you, Juliann!

Jan. 31st, 2020

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Tony Gibson American Fork, UT

I've been using Aptive for about a year and have been impressed. They are very thorough and I've watched them sweep the eves to get rid of spider webs and even spray our rose bushes so we don't get bugs on them. They are great.

6 years ago

Reply from Aptive Environmental

Please let us know if there is anything else we can do for you, Tony!

Oct. 22nd, 2019

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Amy American Fork, UT

They have done a great job keeping aphids off my roses. I have noticed since using them that I don't have the spiders and bugs I used to get in my house. They are great to even brush off the spider webs from the eaves of my home. I feel like they are very thorough. My only complaint would be that they had originally told us they could help with voles or gophers and later said they can't.

6 years ago

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Holly American Fork, UT

i like what is advertised for service, I don’t like that I have to request the extra things that are advertised. That it’s not just included every time. An example would be spraying inside, you just request it, or spraying the outer perimeters. My major draw to them was that they would spray inside and out. Customer service has been fantastic. I have had to ask them to return a few times as the spiders continues to appear a few weeks after a spray.

6 years ago

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Lojean soliz

Mike is very nice and taking the time the steps explaining what to do very friendly.

4 months ago

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No

Company constantly sends people to solicit business and they hit the houses that are on ‘no solicitation’ lists - clearly violating permit regulations. This wasn’t a one-time offense either. The company is rude and unscrupulous.

5 months ago

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G Naj

By far the rudest door to door salesman we’ve ever had knock at the door. He was so pushy, and even after my husband telling him we weren’t interested, he came back to harass us again today. I would never do business with a company that hired such pushy sales people. Borderline harassment.

7 months ago

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barbara stewart

I am happy for the pics left to see what has been done. Technicians are always on time for my service.

7 months ago

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dimpsy _

Super simple to understand and easy to communicate with. I always am informed when my next treatment is which I love!

7 months ago

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Dee Bel

Highly recommend, Dywight was my service tech and he addressed all my concerns…Very polite and professional

8 months ago

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Ashley Bender

Nelson was very thorough & friendly we will definitely continue using this company for years to come.

4 months ago

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Diya Dockery

An absolute waste of $577! I pray this company does'nt make another dime scamming people. They came to my house and set mice traps with roach bait. No wonder my issue was never resolved. At least not by them as soon as I cleaned the roach bait out of the traps and added peanut butter BOOM just like that, I caught 5 mice in one day and my issue was resolved. Save yourself some money and order your traps/bait from amazon and DO IT YOURSELF.

9 months ago

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Arthur Mcdowell

Brian came through today and did an amazing job. He was very professional and addressed our concerns with a smile. If they are like I'm saying!!!!

9 months ago

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Anna JennerGallo

Came in with no issues and sprayed inside and outside my home. Even with my dog barking was able to get the job done! Great listener.

10 months ago

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Michelle Radford

Always communicates effectively, amazing customer service and very friendly, & gets the job done well while explaining everything that is done.

10 months ago

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Chante' Gray

Joseph with aptive always does a good job and today was no different. He did my backyard and laid traps down in my garage.

10 months ago

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Curtis M Perry

Technician communicated his intentions, oriented towards providing a great service. Cordial, confident efficient and personable.

10 months ago

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Helen Lang

Moe was great. Very thorough. Listened to my request. Friendly. I really loved how he looked for possible problem, areas. And then report it back.

10 months ago

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Sylvia Jimenez

Nice young man came to kill our bugs. He provided me those bug plug in strips/tabs. I am we talked about not harming the lizards and frogs.

10 months ago Edited June 5, 2025

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Julie F

Customer service is not ideal. There is no way to contact someone directly. A technician destroyed my yard when his work vehicle got stuck and Aptive never attempted to make it right despite my multiple attempts contacting them.

10 months ago

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Paul Weske

Richard let me know when he was on his way and let me know when he arrived. Richard did a great job once he arrived to service my house

10 months ago

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Naomi Jasso

Great provider and respectful to our property and our wishes (texting when here so we can lock doggie door & not ringing the bell).

10 months ago

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Paul Teas

The Tech was prompt and professional. Explained what he was going to do and asked if there were any particular areas he needed to focus on.

10 months ago Edited March 12, 2025

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Kevin P.

Very friendly and super knowledgeable about the process and his services. Would love to stick with him. 10/10 would recommend

11 months ago