Aptive Environmental

Great technician today!! He came to my door to alert me of a cat who had been on my front porch because he was concerned about the chemicals making the cat ill. What a thoughtful technician and I really appreciated it.

Professional and courteous. Lucas represented Aptive very well. Ultimately, with pest control, time will tell how successful the service and product is at controlling pests. But I am pleased with both the sales rep and service tech thus far.

Service was scheduled to be performed between 1 and 3 P.M. We had called last week reporting that we had a problem with spiders inside the house. From that conversation, I undersstood that when the technician came out we could talk to him about doing something about the spiders. I missed another apointment waiting for him to show up. Our NEST cameras show that he arrived at 7:30 P.M. Someone was home. However, he did not attempt to make contact with us. It is possible that the person I spoke with on the phone failed to pass our request on to the tech? I am not happy.

Aptive was to come out Saturday the 2nd and no one showed up. I called and talked to customer service and the person was very sorry and gave me a credit and set up new date and time. Jose was totally awesome, very polite and he did a great job

Joseph did a great job and provided exceptional customer service. Thank you!!

Terrible customer service. You will never get hold of them. When you call, you are directed to a call center. The wait is over 30 minutes. When you cancel, there's a fee, over $100. So it is not a cancel whenever you want. Beware of this company.

This is a noneya company! None of you should use this service! Just paid them for the foundation spraying done in NJ in mid Feb. Canceled service and they still came out to spray stating it was the last visit per my ending contract. Worthless

Deceptive practices. I asked 4+ times on the phone to have a technician come every 3 months. They tried to send someone every 2 months each time. I finally had enough. Avoid this company. You are in a contract once they start FYI.

I canceled the service in January, but was billed $85.30 on July 1. Called on July 16—refund promised but never received. Then got charged another $85.30 on July 31. $170.60 taken with no refund. Billing department is unreliable and untrustworthy. If you value honest billing and responsive customer service, be very cautious.

Bait and switch (no pun intended). $99 service doesn't happen. They try and force you into an agreement and then don't follow through. Do not agree and sign an electronic agreement! Terrible company to do business with. Not reputable at all. One of the worst companies I've ever done business with. Never again!!!!!!!

Super aggressive, horrible company!!! Completely disregarded our community’s clearly stated no soliciting policy. Numerous people asked them to leave and the police were called. Yet, they persisted in disturbing the neighborhood. A company that shows such blatant disregard for an entire community can’t be trusted.

Pricing changed drastically. Also, there was little consistency on when services were performed. When prices jumped to $187 per month they were performing services much more frequently until we noticed. After I called to cancel they offered $111 per service to stay which was insulting.

Con artists, the sold my wife a one time service and if we liked it we could sign up. The copy and pasted her signature on 2 year premium contract and signed us up for auto pay. After many calls and threat of legal action we got out of it. 💯 illegal what they did. Do your research and you will see nothing but bad and illegal tactics from this shitty company

Worst company I have ever done business with. Products are ineffective. And goodluck trying to cancel. My wife called and emailed. They said they would cancel but then they sent her another email, without telling her, that they required she respond to in order to "complete" the cancellation. These are predatory business practices and illegal. They are designed to continue charging you. This company is awful. DO NOT USE.

I went with this company thinking everything would be okay, first off they don't come like i was told initially from the start, I was told they would come back every week if they had to make sure we were bug free, everything sounded good to you signed that contract, and then the attitudes come from the office from their customer service reps, I had issues with spiders and had lots of issues with mosquitoes I contacted them I was told they'd be back in 2 to 3 weeks I said I was told you guys would come back to the very next week if it wasn't fixed that wasn't the case, they're rude and just want money and that's all they really care about, they talked me into putting down some snake stuff some brown powder I asked him several times even the office this is safe for pets am I correct they stated it was my dogs got into it I guess around the yard but he really wasn't around the yard that they got into it their tech left a black bucket full of it behind my house I found that later on when my dogs were drinking out of it after it rained one of my dogs passed away wasn't exactly sure what it's from wasn't worth trying to figure it out, the other one was vomiting for almost 4 days we were so scared that we were going to lose him thank God we didn't, I contacted them and let him know their answer was well it's supposed to be snake away and it is safe for your dogs so we don't understand what happened we'll just take it off your bill still charge me for that one session. What's to be honest with you did nothing because we did find a copperhead underneath our deck thank God we were able to use a stick and get rehome him to the woods , this has been one nightmare and then they hold over your head at 200 bill I wonder if they want to pay the vet bills. I definitely would stay away from these guys they're not professional they don't seem to know what they're doing.

This is a ripoff service. Steer clear unless you like to burn money. I consider myself a pretty astute consumer, but what was offered and what was delivered were two different things. The first service was offered at a discount and was reasonable, although I could have done the same thing with easily obtained chemicals and a stepladder. After that, deplorable. The second "visit" should have been enough to cause me to cancel, but I was too busy. The third was over the top--they sent one of their service people out on a rainy day (and not in the service "window"), and he immediately informed me he could not do a treatment because it was raining. He was at my home for literally 10 minutes, took pictures, and left, and I was charged in excess of $100. I finally was so pissed I cancelled, even though I had to pay a cancellation fee. So, BUYER BEWARE.

Our technician, Sasha, does a great job. She always lets us know what treatments she has performed & asks if we have any issues that she needs to address.

The tech did a great job. He really took the time to treat the yard! First time I can say that your tech actually treated my yard the way it should be!

Our technician Gunnar always do a great job servicing our home. He goes above and beyond to make sure everything is taken care of and to our satisfaction.

Patrick did an amazing job of servicing my house. He asked if I had any particular issues that I was concerned. He explained what he did with pictures.

I'd liked that pictures of the back door, garage door, front door, side of the house with HVAC, a piece of the fence, and curb showed the area that was treated. What I didn't like were: 1) I'd told told customer service that I needed to be called to ensure shsomeone is home. I don't look at my text during the day as I am an elementary teacher. So I wasn't aware that the service was done when I had no one home to treat the interior of my house to which I'd paid for as we have German 🪳. 2) For the value of the service one day one hour noticed isn't enough time to schedule ahead to ensure the value of money won't be wasted. 3) Because I was working and don't look at the text, I was unable to tell the service man we have a tick infestation. We still have that German 🪳. Lastly, I'm done with this company. It doesn't fit in my lifestyle. The company dictates their schedule and I can no longer work the inconvenience of it.

Your sales representatives did not say it was a 12 service agreement. Your representative used your visual advertisement that showed even after short treatments the product eliminated and minimized bug activity drastically. Then promises with “continuous use” to keep the activity dormant. You have two issues here. Your representative did not say it was a 12 month contact or 12 service agreement. He did say do a couple treatments, see if it works like it’s worked for everyone, and as the results cancel the policy. You’ll get charged a fee if you cancel before the first one, so many sure the first one happens. Then cancel after that if you’re not satisfied. i definitely have it more the. 1 treatment. It was several months. I reached out originally expressing I do not want you to come back because your product failed to show any change in the activity. I actually saw an increase in plant eating bugs, gnat, flys, ants, spiders, and more. I lost several crops after they sprayed. Not only planted variety, but berry bushes. It’s cheaper and safer to do it yourself. I had no issues when I bought and managed pest control. It became an issue once they arrived though. So, between the shady representatives that lied and cost me $199 and the loss of money buys plants, planting, tenting, trying to save, and watching them die. I wouldn’t mess with this company. All because I worked in sales a long time ago I figured I’d help the kid out. Only to bit me in… well you know the rest! Horrible company.

The service technician was communicating with me and sent photos of the work! He was professional and knowledgeable as well. This is why we stay with Aptive!