Name: Aptive Environmental
Rating: 4.1

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David Camp Deer Park, TX

One word. Outstanding. He was courteous and explained who he was and what he was going to do. He ask if we were having any problems since the last visit. He preformed the job quickly and efficient. He knew what he was doing, an expert he is.

6 years ago

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donna Huntington Beach, CA

The salesman was persistent but not pushy and made me feel that the service would be great for me. The technician was polite and did his job promptly. The salesman worked around my schedule and checked to see if I was satisfied. I will know better about the service when I notice my bugs have disappeared. Thank you.

6 years ago

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Dale Miller Pleasant Hill, CA

It is a little early in our “relationship” to give a confident review. Our first service completed today was a very positive e experience. Our technician (Drake) was polite, efficient and professional. I was sent a text confirming the window of service, which was appreciated as it gave me time to put our dog in the house.

6 years ago

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michele C winslow Montgomery, IL

the lady did an ok job. She missed some things in the garage but to be fair the car was in the way and we could not move it for her. Other wise she was wonderful. Very pleasant to speak with. Knowledgeable on the product and how it works. was most helpful on the payment plan and how it works. Thanks for your help in sending qualified people to do the job.

6 years ago

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Rowtas Singh Centereach, NY

Mr. Kemar D did an exceptional job at my home. He was very professional and knowledgeable of his tasks. He explained to me what he was performing on my lawn and property. Mr. D was patient. Kind and Respectful to me and my family. I would like to request that Mr. Kemar D be the assigned Technician that always performs the treating at my home.

6 years ago

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Connie Romero Haslet, TX

Today was my first time appointment with Aptive, my technician Alex V was right on time, explained everything he was going to do today and explained the chemicals he was using. He was very very professional. He did an exceptional job. I was very pleased with Alex work. Very friendly and nice individual.

6 years ago

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Eileen Port Jefferson Station, NY

When the salesman came to my door I immediately googled the company and he was ready for it. He had good supportive answers to my questions. The service technician came the following day. He had just been attacked by a dog but still continued on with his appointments. Nice guy and obviously good work ethic!

6 years ago

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Gary L Pacheco Livermore, CA

I'm a bit frustrated. I went to go use my hose in the back yard and noticed the spider webs were not removed of that area behind the RV trailer that I pointed out with my sales man. Then went to the front yard and noticed the spray handle was removed and the rubber washer is now missing, then went to real the hose back in to the hose spool and noticed the entire spool handle was snapped off and broken. still sitting in the dirt. It may not be new and it may have been brittle but I would have at lest seen a note to say it was broke. I still see some spider webs that were missed. Felt like he did a not so good job.

6 years ago

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Geoff League City, TX

The technician that came to my house was awesome. He had a good attitude from the first second he arrived. Leo was polite and professional. He covered his boots before he came in the house and asked if there are any rooms to stay away from. After the first visit, I feel like I made the right choice in trying Aptive.

6 years ago

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Jennifer Galligan Hopewell Junction, NY

Michael was timely, courteous, and respectful. He went out of his way to determine the types of ants in my home. He gave advice, offered a magnet with his company phone number and encouraged me to contact if additional treatment is needed. I was comfortable with him in my house.

6 years ago

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Ken Van Sickle Wooster, OH

Gentleman was pleasant, informed as to my last application, what it covered (insects) what the new application covered. He went right to work and quickly completed his task. He seemed to have the right tools and knew how to use them.

6 years ago

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Darlyne Law Round Rock, TX

We have just recently started using Aptive Environmental and so far very pleased. Our technician has been Jason B on each occasion and he is very professional, knows what he is doing, and very sensitive to our needs. Also very friendly. Provides great customer service.

6 years ago

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TJ Bel Air, MD

Service has been good so far. Timely and impactful with courteous and professional service techs. I must admit, the results of their application/pesticide is significantly more effective the the HD or Lowes stuff. Glad I made the choice to go with Aptive.

6 years ago

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Danielle T Evans City, PA

Everything was from the salesman to the tech. Stefan R. listened and was very patient while we showed him our concerns. He didn’t rush us or the job. I felt he really took his time and want us to have our problem fixed. Very pleased for the first visit and Stefan.

6 years ago

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A Stratton Hurst, TX

Pedro form Aptive came to service our house yesterday. As always he was on time, let us know he was here and what treatment he was doing, then let us know when he was done, what he did, and answered our questions. He could not have been nicer! As always, excellent, courteous job, Thanks!!

6 years ago

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Chris B Pasadena, MD

Irwin E was informative, patient, and helpful, answering all of my questions without me feeling rushed. He provided the names of the chemicals being used as requested and directed me to Aptive's website for a complete description.

6 years ago

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Fredrick Lee's Summit, MO

Both the Sales rep and technician were polite and informative about insects and how to get rid of them for goo ld with these services. Can't give you much on how good the the services are until I can go a while without actually seeing insects.

6 years ago

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Theresa Noell Denver, CO

The gentleman Mr. W was courteous and very knowledgeable was able to answer all of my questions. Done a very through job. The sales person was also very friendly and knowledgeable. I would recommend Aptive for your pest control needs.

6 years ago

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Mayra Stapleton Livermore, CA

James was my Technician. He was very friendly and patient. I explained the problem and showed him the areas I had concerns in. He took his time to explain what he was going to do and made sure that my pets were in a safe area before he began treatment. I am happy with service.

6 years ago

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LeeB Akron, OH

Just started the service but if it takes care of the bugs and spiders we have my wife will be happy and if she is happy I will be very happy. Note we do not live in a city but in the sububers on an acre lot. I flet the tech that came out was very professional, went out of his way to meet our needs and in general I would rate him as excellant.

6 years ago

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Ken Universal City, TX

The pest control service provided by Humberto R was outstanding. He stayed in constant communication from start to finish apprising me on every aspect of the pest control treatment. That’s so hard to find these days and I definitely appreciate that. Aptive Environmental also kept me aware of everything. Highly recommended!!

6 years ago Edited November 22, 2022

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Mary-Ann Cole Lebanon, OH

Taylor is great! This was first treatment and she explained carefully what she would be doing. She found Two kinds of spiders in two separate places. Explained what they are, and how they were treated. I hope she is always the person who comes.

6 years ago

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Nicholle Columbus, OH

I was initially not happy with my service as prior technicians did not complete the work as they should have. Spoke with Ayana who was wonderful and she had Jimmie D come out. He was fantastic, very personable and took care of everything.

6 years ago

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Carol Mathisen Woodland, CA

Very pleased with our service from Aptive! The technician arrived as scheduled and treated our property...very courteous and professional! Aptive is also great about staying in touch and asking for feedback...Highly recommend!

6 years ago

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Marissa Dayao Simi Valley, CA

Very prompt service. Courteous staffs. Service was excellent. The product they use is environmentally friendly which means I don’t have to worry about my dogs getting in contact with the chemicals. I will definitely recommend to my family and friends.

6 years ago

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Elizabeth N Renton, WA

Very caring! Very personable! He is very detail oriented and checked every spot we had inside. Even double checked the safety of our fish tank! Super happy with his service as he had to come to complete another tech unfinished initial job. Thank you!

6 years ago

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Randi Parker Austin, TX

I neded an immediate surway and treatment of insect ground gobers ruining my back yard with its huge holes all over my yard around my patio. The Aptive representative was very friendly and understanding and got right to work

6 years ago

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Marilynn S. Houston, TX

No complaints regarding the technicians, they appear very competent in performing the task they have to do. However, we have been charged for 5 quarterly visits since our service began on 9/7/18. The website advertises no-cost re-treatments within the quarterly services if needed. Why re-treat for free when you can charge for 5 treatments in 10 months.? We received no advance notice of our past service on July 11, 2019 to be able to cancel/delay the treatment to another time - just the note the technician was there. I am very frustrated with the scheduling of treatments and the lack of communication prior to the service.

6 years ago

Reply from Aptive Environmental

Thanks for reaching out. Please contact the branch in your area so we can get this squared away. Thanks in advance!

Jul. 23rd, 2019

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PAA Closter, NJ

I'm generally negative about door-to-door sales, but you seem to have a good product/service. Our first application went very well. Austin arrived on time and was both polite and informative. Of course we now have to see if the treatment(s) are effective, but if your product performs as well as your people, I think we've established a relationship.

6 years ago

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Glenda Banks Leander, TX

This company is wonderful!! I've had nothing but awesome customer service, from talking on the phone to the agent coming to my home. The price is also worth it, especially since I have little ones, don't want them getting bit by anything.

6 years ago

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Lucille Burney Allendale, NJ

They do a great job. My ant problem is gone and we have very few bugs outside. Because we spend a lot of time on our deck at night this is very important. The men who do the job are always courteous and efficient. They always ask if there are any problems that need to be addressed. Thank you for a job well done

6 years ago

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LAURENCE DURSO Cassville, NJ

Had second application and everything went well. I received a text before the appointment and asked if I had any special instructions. I told them to please make sure the porch is done. The tech knew about it when he arrived. Cliff the tech let me know what he was going to do and he did a good job.

6 years ago

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Paul Takacs Brecksville, OH

Shevette did a fine job. The first technicians sprayer would not work so he could not finish. The problem is your office staff and IT. We were scheduled for 1 to 3 on Monday the 22nd. Shevette showed up at 6:30. She said she was given no time for service. When I first tried to reply on-line I screwed around with username, password and resets 5 times and gave up. We are talking a pest control business not a top secret savings account. Even though the first technician could not finish job, your IT was very quick to send an email bill the next day and say service was complete. "Don't finish the job, but make sure to send the bill"l.

6 years ago

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M. Mavis Baker Westerville, OH

Tyrone F went above and beyond by incorporating our shed. Note: To allow interior access I must be home, as a result, there were areas that didn't get treated...enclosed back porch, FR, Kitchen, hallway and garage entrance to house. Henceforth, please call and make an appointment. Thank you!

6 years ago

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G. Chierchio New Hyde Park, NY

Our technician did a thorough job and the results so far are great. We were plagued on the outside with water bugs and they appear to have moved on along with cave crickets, etc. My only concern was pet safety 7 the salesman assured me that the products used were organic and safe for pets and children.

6 years ago

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Lorraine Civitate Canoga Park, CA

We were pleasantly surprised when Torshawn arrived early. I was impressed when he wore covers for his shoes as I'm particular about our floors. He went above and beyond spraying inside and outside our home (even cleaning our cobwebs.) Torshawn was friendly and professional! He is a nice asset to Aptive!

6 years ago

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Lisa Ault Grafton, OH

Chandler and Benjamin were both very friendly, personable and professional. Chandler explained everything very thoroughly. He was a pleasure to talk with. They answered our questions and made us feel comfortable in our decision to use their service for our pest control needs.

6 years ago

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Doug and Joan Veazey Grapevine, TX

Anthony was very professional and focused on the task at hand. He took the time to be very thorough, which we very much appreciated. Anthony listened carefully to what was needed to be done and related to me everything he did and discovered at the conclusion. Anthony presented himself to be very competent and courteous.

6 years ago

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Eric Yi Yorba Linda, CA

Bailey G, a technician, came in and provided pest control service today. He is very kind and work hard. He also explained all about his services. I am definitely satisfied his service today. I already told one of my neighbors about the pest control service. Thanks. Eric Yi

6 years ago

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Arnold M Smith Streamwood, IL

With all the bird baths we have we had families of wasps hanging out and using the water. We also had swarms of ants on the patio and inside the siding. Since we began using your service these problems are solved. I would like to compliment your technician but no name on the card or in your e mail.

6 years ago

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Charles City of Saint Peters, MO

The tech who visited us today did an excellent job. We were getting lots of big black ants in our basement. He went to the basement, applied pesticide in a couple ways then went outside an did the entire perimeter of the house. Yes, he went above and beyond and should get the bonus!

6 years ago

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Diane O'Fallon, IL

Jarad first talked to me about the problem - and then we walked around the area and pointed out where the issue seemed to be the worst. He wasn't in a hurry to get finished, just wanted to make sure he understood the problem and what to do about it. Very professional.

6 years ago

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Victoria Hoover Uniontown, OH

Eric was polite and went right to work. We have a fairly large home, pool, garage and a play set. He had everything protected in good time. We were just signed up for this service by Matt B who also did a fine job explaining everything. I am surprised by how quickly the process was and I look forward to fewer bugs.

6 years ago

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Charlie Tampa, FL

Aptive Staff Member Dominique was on time, courteous, friendly. He provided an overall of his scope for that day and at the end he explain in detail what to expect and went over the warranty with us one more time. In and out didn't hesitate to start work right away.

6 years ago

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Kent Severe Mansfield, TX

So far everyone you have sent has be very pleasant and did a GREAT Job. So far we have no issues what so ever. I like that we know when they will be there and if we have to change the date or time you all worked with us and made it easy.

6 years ago

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Shelly Columbus, OH

Did a great job . He made sure all areas that I wanted were treated. He came to the appointment inside on time, was very pleasant . Talking about the technichen. The salesman have an explanation of the procedure? He knew his material and spent time answering our questions

6 years ago

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Michelle La Habra, CA

I wasn’t home so I can’t say anything about how it went in the process. But the first time you cane my family looked like they stopped getting big bites. It seemed great. Then we started getting bug bites and I thought after service it’s be better. My niece visited yesterday and left with big bites on her legs. Don’t know what the difference is but didn’t seem to work. We all have more bug bites than we did after the first visit.

6 years ago

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John Richards Concord, CA

Explain what he was doing and what he could not do do to a miscommunication with the Brock the sales rep. had stated about spraying from sidewalk to house and house to back and side fence. Also it covered fleas but fleas were not mentioned in the chemicals he used

6 years ago

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Pam San Diego, CA

Jeremy did a great job, both in expressing his knowledge of the product and company as well as a thorough product dispersion. Also, I appreciate him informing the company that we wanted further info on the flea product. Hope we see him again.

6 years ago

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Maria Martinez Converse, TX

Mike S was my technician today. It was my first service with Aptive. Mike was pleasant, friendly & informative. He gave me all the information to make sure my pets were safe during the treatment. He also made sure I didn’t have any questions before I left. Hopefully this type of commitment and service is practiced by all employees.

6 years ago