Name: Aptive Environmental
Rating: 2.5

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Ruth Helbig Springfield, NJ

Generally very thorough, professional and helpful. The yearly plan gives you unlimited call backs so that is helpful and gives you peace of mind. Only thing that needs improvement would be the appointment end of things where often the date and or time you want isn’t available or the tech isn’t on time.

5 years ago

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Matthew DiLiberto Eatontown, NJ

Frank T and his crew were at my home today and really impressed me with how prompt, efficient and thorough they were. They did not disturb us in any way while completing the job very very quickly. I greatly appreciate that level of service.

5 years ago

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Jane l Washington, DC

William K was the best tech we got so far. He took the time to find out what we wanted done and did it right the first time. In the past we have had techs come and spend only 5 minutes, skipping the lawn treatment and spending the majority of the time in their car. I'm so happy with William and hope he comes again for future treatments!

5 years ago

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Gary Campbell Fishers, IN

My service guy is Rex L. He did an excellent job! He went over my contract as a reminder, he did a thorough inspection around the outside of the house and discussed some other options we could consider if we ever have other types of problems like mice, etc. He really did a great job!

5 years ago

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Mary indihar Houston, TX

I like the technicians who have come by. They have been very well mannered and knowledgeable. Alcuin was the tech who came by . He was very responsive, knowledgable and well mannered and took care of everything I had talked to him about. Usually I do get a message the day before service, but this time I did not so I had no idea any one was coming. But it may be because of the COVID19 crisis we are in and that is completely understandable

5 years ago

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DABADRAVEN Rancho Cordova, CA

The technician did an amazing job cleaning the cobwebs and wasp nests away from my home’s rafters. He was very knowledgeable of the process and assured me he would give my home a good spray and that out my mind at ease. This technician is amazing. Glad I had him on my property today!!! Thanks Aptive!!!

5 years ago

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Frank C Masotto Ballwin, MO

Ever since we have been using Aptive, we have had no trouble with pests. We rarely get to talk to the person doing the spraying but in those few instances, he has always been courteous and efficient. We are happy with the service!

5 years ago

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Barbara Davis Houston, TX

Jordan serviced our house this morning. He was very professional. I especially appreciate the thoroughness in which he explained how Aptive is operating during this time of covid-19. Aptive keeps a great team of employees! I wish you all well.

5 years ago

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Carol Cheeks Gainesville, VA

Our tech was very courteous and professional. He answered our questions and helped us understand where the ants were coming in. Thanks for the sacrifice he and all of your techs are making during these unprecedented times. Be safe and God bless!

5 years ago

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Kathleen Duncan La Porte, TX

Benjamin Z and one other guy were professional, rang the doorbell made sure I was OK with them performing the service and was there any other areas I wanted treated. After they completed the service they asked again if I needed them to treat any other areas, I said no. They waved and said goodbye.

5 years ago

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Suzanne Weatherly Oceanside, CA

Saul explained everything very well and took care of everything we needed. May I make a couple of suggestions? During these times of COVID 19, while I'm not feeling sick and it appeared the technician was well also and we always stood several feet away, I suggest the technicians wear masks to set their customers' minds at ease. Also, I think the technicians should wipe down any spider webs they see around the house also. Thank you!

5 years ago

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CM VV Vacaville, CA

I had the pleasure of two technicians today who arrived and promptly and efficiently executed the described services. Both Techs were professionally, knowledgeable and courteous from beginning to completion. I appreciate the outstanding service received. Thank you

5 years ago

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Dominic Prakash Centreville, VA

If i need a follow up visit, usually for ants in the kitchen, they always respond quickly. I have dealt with several technicians and they have all been great. I like the service so much that I also have them service my elderly mother's property and they treat her very ell too.

5 years ago

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RAY MARTIN B LAUZON Renton, WA

The service technician (Shamar) completed the work according to the flyer left on my door, and according to the gentleman I spoke with over the phone after I noticed this email. According to the flyer, Shamar showed up earlier than scheduled, which is fine. However, it would've been great if he communicated to me by phone or at the very least, I expected for him to ring the door bell so we could chat about the issue, so now we missed the opportunity to communicate about the whole thing. I gave a similar feedback the last time they did their quarterly service, but it doesn't appear to be making a difference, which is unfortunate. I'm hopeful that the ant problem goes away as a result of this recent service.

5 years ago

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Eric Hill Sacramento, CA

Your technician was very professional and courteous. He let me know everything he did, and he was here for at least 15 minutes and I could hear him moving around. Thank you for his professionalism I would like him to be my Technician in the future.

6 years ago

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Kathy Judkins Bellevue, WA

Jordan S came today and so far he was the best of the 4 visits I have had. He appears to be the most thorough technician you have. Due to the virus he could not enter my home to check the opening to the crawl space where three or four bait traps are placed. Two rats have been killed in the traps on three visits. So I will need another visit as soon as this virus is under control. Jordan listens well and did all I asked.

6 years ago

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Brittany G Wesley Chapel, FL

Our technician from Aptive, Whyatt, was super friendly, very informative and patient. He listened to all of my concerns regarding my yard as well as my garage. I was very satisfied with his professionalism. I hope to see Whyatt again servicing our home. Thank you! -Brittany Guevara

6 years ago

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Cherie S Westminster, CA

Aptiva always notifies you prior to your appointment Raymundo S made sure he sweep all the eaves, patio and the house before spraying. When he was done he explained about the several wasp nets he knock down and all the areas he sprayed he was very courteous Thank you Cherie S.

6 years ago

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Joni Graves Plano, TX

I love this company! They are so responsive, professional, friendly and knowledgeable. We have been with them for 4 years and have never had a bad experience. I love that they use organic compounds to treat with. Thank you for making life spider free.

6 years ago

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Afra Ahmad Woodbridge, VA

Kris C was great! He called when he was here, send pictures and great notes and answered my questions (from a distance) when I opened to door to ask about them! I tried to click the form for his bonus, but it went to a blank link, he really deserves it!

6 years ago

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JMW Lakeland, FL

Very impressed with Ron! In addition to providing professional service, he gave us the impression that he was very knowledgeable o the profession and concerned with premeditating our concerns. Also, Ron was genuinely courteous and thorough.

6 years ago

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Susan P Arnold, MO

Extremely pleased with my service today. I wish it was easier to leave reviews for the techs -- include their names on my receipt so that I can recognize their good service. Two guys today, both were great. Sorry I can't remember the names.

6 years ago

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Deb Correia Kirkland, WA

We've been using Aptive for a couple of years now. The technicians do a good job of listening when I tell them about trouble areas, and use a variety of tools to address the issues. My main complaint is that, for our quarterly service, I typically get a message the day before, with no timeline. If I need the inside of the house addressed, I have to contact them to make special arrangements. It would be great if they could give a bit more notice to rearrange my schedule. For my review, note that I only give 5-Star reviews to companies that exceed my expectations.

6 years ago

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Douglas Friedman San Diego, CA

Started service one year ago and can happily say last summer was the first in a decade when I didn't have ants in the house at one point or another. Kyle was tremendous helping me with rodent issues as well; he's thoroughly knowledgeable and explains everything clearly. Very happy with my choice of Aptive Environmental.

6 years ago

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Angelina Huynh Ashburn, VA

We’ve been an Aptive Environmental customer for the past couple years. We had the technician, Leslie G, came to my house for quarterly inspections and performed pest control treatments. He took time on cleanings all the spiderwebbed around the house, under the deck and patio. He did an excellent job. He was really friendly and explained all the necessary questions we had. Thanks for his thoroughly jobs, we definitely would like to have him back in the future.

6 years ago

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willie B Tampa, FL

Aptive Environmental has clearly shown that they have the best customer service experience. And Great technicians that do a great job with treating my yard for pest. No Ants, wasp, spiders, fleas or anything else. Thanks for taking care of my family.

6 years ago

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Francine Carothers Sugar Land, TX

Thank you so much for sending Dagoberto R. He is an excellent technician. He was extremely through and did an excellent job. I would like for him to perform my next treatment also. I think he’s a phenomenal asset to you establishment.

6 years ago

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Donna Tanaka Elk Grove, CA

Outstanding and very pleasant Technician! Asked related questions and concerns that I thought needed additional service. Really would like Aptive to handle flies and mosquitoes around my house. I was told Aptive only handles wasp types flying insects. PLEASE include FLIES and MOSQUITOES Thank you!

6 years ago

Reply from Aptive Environmental

Thank you so much for letting us know about the excellence of our Service Professionals. We also understand and relate to your desire to have more options. Unfortunately, at this time we cannot warranty flying pests, other than wasps. We always strive to be totally transparent about our capabilities, even when we have limitations.

Mar. 13th, 2020

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Rebecca Carlson Fairfield, CA

Thank you so much for the service today. Your technician did an amazing job and even asked if there was any specific that needed attention. He also took the time to look at my storage shed to ensure there were not any pests hanging around in there too! Thank you!

6 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to show your appreciation for the hard work and dedication of our Service Professional! We are proud that we could be a part of creating this experience for you. :) Please let us know if there is ever anything further we can do to continue on this level of quality.!

Mar. 11th, 2020

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afayman Sacramento, CA

Our technician Marcus is the best of the best! He was extremely thorough and went over our property twice , spraying plants as well as the perimeter and checking for wasp nests at our request. He also answered all of our service questions. We'd gladly have him service our home anytime!

6 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to compliment the professionalism and service quality of our Service Professional, Marcus. We are so proud to have him on our team! :) We look forward to continuing to provide you with this level of service in the future.

Mar. 11th, 2020

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Rich Springfield, PA

Brendan D. inspected our property on February 28, 2020 and and explained what he was going to do and did a through job. He was very professional and friendly throughout his service visit. He was patient and answered all my questions. Thank you. Rich B

6 years ago

Reply from Aptive Environmental

Thank you so much for expressing your appreciation for Brendan D.! We are so proud to have him on our team. :) We are looking forward to continuing to provide you with this quality of service in the future.

Mar. 11th, 2020

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Brady Marxen Chicago, IL

Tech Erich W was super accommodating to all my needs while doing the initial visit. Had to return the next day to finish setting up. He was very communicative and prompt. Highly recommend this company and specifically Erich as the tech -Brady M

6 years ago

Reply from Aptive Environmental

Thank you so much for expressing your appreciation for our Service Professional, Erich W. We are so proud of him! We are grateful to have the opportunity to provide you with this level of service. :)

Mar. 11th, 2020

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Joanne Nicholson Davis, CA

I like that Joe was here early in the morning. I’ve noticed that I haven’t seen any spiders or webs around the outside of house, Even though I don’t have the inside of garage sprayed l don’t seem to have spiders in there either.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation of our services! Sweeping the eaves thoroughly is a massively important part of the services we provide. :) We are proud to offer you this level of service.

Mar. 11th, 2020

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Heather Rogers Silverado, CA

Scott was very knowledgeable. He listened to my concerns and walked me through the process and treatments he would be doing. He arrived on time and contacted me when he was on his way. I highly recommend Aptive and requesting technician Scott.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our Service Professional, Scott. We are proud to have him on our team! We are looking forward to continuing to provide you with this level of service. :)

Mar. 11th, 2020

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Chuck Han San Diego, CA

Karim C was thorough and courteous. He even moved the dog's water bowl and heavy pedestal underneath in the backyard. He didn't skip the area nor just sprayed over. Karim also took time to remove spider webs around the house thoroughly. It showed he really cared to do a great job. I wish to ask for Karim for all future services.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our Service Professional, Karim. We are proud to have him on our team. :) We are looking forward to providing you with this level of service again next time!

Mar. 12th, 2020

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J.R. Everett, WA

Your representative was thorough and professional. My wife was here and said he represented your company well. We hope this treatment for rats is effective. So far, the treatments have not wiped them out. Your technician deserves the tip, for sure.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, JR!

Feb. 27th, 2020

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DebraMcConnell San Marcos, CA

Eric B was Very sweet and helpful. He obviously loves his work and wants to achieve excellence in his new career...and he Does!! We hope to see more of him...maybe even have him assigned to Discovery Hills permanently?! (: Debra McConnell

6 years ago

Reply from Aptive Environmental

Thanks for the review, Debra! Happy to serve you!

Feb. 27th, 2020

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Michael H. Mission Viejo, CA

My appointment went quickly. I requested that two areas in the house be sprayed while the second gentleman took care of the outside. They explained to me all that they had done and reminded me not to water for at least two hours. Quick, easy, and convenient. Michael H.

6 years ago

Reply from Aptive Environmental

Happy to serve you, Michael!

Feb. 27th, 2020

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J Goodwin San Antonio, TX

Aptive get the job done even if I am not at home. The technician has been professional and explains what he is doing. He like answering questions too. I really like the text messages to let me know they are scheduled to come out and the email for what they treated for.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback!

Feb. 27th, 2020

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Karen Stack New Port Richey, FL

Very prompt. Was here early to spray. Very pleased with the service. Company is very accommodating to my needs. My ant problem has been eliminated. Could you ask technician to make sure gate is latched when leaving? Thank you for a job well done.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us about your amazing experience! We are proud to have delivered this service for you. :) We have reached out to an account manager to make a special notation regarding your gate. We want to make sure we do not leave it open again.

Mar. 12th, 2020

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Jessica Brown Seattle, WA

Loved having Jeremy! He was friendly, patient while I got the kids (allllll 5 of them, and the animals) packed into the car since we had to be out for 4 hours. Couldn’t have asked for a better experience. He was efficient and I would love to have him again. Thank you!

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us how excellent Jeremy was! We are proud to have him on our team. :) We will be happy to send him again next time!

Mar. 13th, 2020

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Mary Jones San Antonio, TX

Mark M and his partner showed up on time, went quickly about their work, and were finished in just a under half an hour. I have been using Aptive Environmental for over a year and have always been impressed with their service.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us about Mark. We appreciate him and love having him on our team. :)

Mar. 13th, 2020

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K. Chappell Lakeland, FL

I am thankful for Aptive Environmentals' technicians who have serviced my lawn. They are courteous, thorough and well -trained, including Bob H., who serviced my yard today. I appreciate each of the technicians who have applied pesticides that are approved by the Environmental Protection Agency. Katherine L.

6 years ago

Reply from Aptive Environmental

Thanks for letting us know!

Feb. 27th, 2020

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john Pleasantville, NY

Thank you glad to say your tech Joaquin was very polite and good at his job. I was pleased with what he did and how he explained what I need to have corrected on my end. He made sure that some issues on my end was addressed to the best of his ability and i need to follow up on his lead. I would be happy to see him again in the future

6 years ago

Reply from Aptive Environmental

Thanks, John!

Feb. 27th, 2020

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ALBERT FORBES Stamford, CT

What I like about this company is the easy way you make it for me as a customer. Thank you for the early notices and for keeping the time, I never have to guess and wonder if and when you are coming and that makes life a little easier. Thank you.

6 years ago

Reply from Aptive Environmental

Happy to be of service, Albert!

Feb. 27th, 2020

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Robert Castro Tampa, FL

Chad was efficient and professional. He first asked if I had any concerns and then explained what he would be doing. Upon completion, he made it a point to let me know the treatment was completed. I am very satisfied with the service I receive from Aptive, and I compliment you on Chad's professionalism. Thank you!

6 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to compliment Chad. We are so pleased to have him on our team. We are looking forward to sending him to your property next time. :)

Mar. 13th, 2020

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DPinkoski League City, TX

I took Gorge to an area where my son and I have concerns. Then invited Gorge to service around outside of house and garage. Afterwards, I did walk around and saw where he applied materials or remove nests overhead. Aptive has kept insects under control for this house and family. A much appreciated service far better than if alone did it.

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks so much for the feedback!

Feb. 27th, 2020

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Raymond Jowers San Antonio, TX

Was serviced today by Preston B. He was pleasant and did a great job. He was very knowledgeable and made sure he took extra care to cover all the place I expressed concern about. He should be considered an excellent employee. Outstanding!

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you so much for complimenting our Service Professional. We are looking forward to sending him back to your property next time. :)

Mar. 13th, 2020

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Tom Harris Houston, TX

Tim did an absolutely exceptional job! He called in advance to let me know when he would arrive. Upon his arrival, he set excellent expectations by telling me exactly what he was going to do, and how. He was thorough, courteous, & professional. He obviously cares about his customers. I would like to see him again.

6 years ago

Reply from Aptive Environmental

Thank you so much for complimenting Tim! We are extremely proud of his professionalism and excellence. We love having him on our team. :)

Mar. 13th, 2020

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Courtney Salgado Chula Vista, CA

Eduardo and the other gentleman who came to do my quarterly service are always so polite and friendly. They get right to work, seem to be thorough, and give me a report when they’re finished. I appreciate their good attitudes.

6 years ago

Reply from Aptive Environmental

Thanks, Courtney!

Feb. 27th, 2020