Name: Aptive Environmental
Rating: 2.5

star star star star star

Adam Seminole, FL

Andrew is awesome. Very professional. Solid recruiting and hiring work bringing him on. Definitely has management potential. Hopefully your paying him well enough to keep him on long term. It’s not easy these days picking up solid employees. Happy I made the decision to receive your services.

5 years ago

star star star star star

Sloop B Carlsbad, CA

Armond was very professional and friendly. Made sure everything was done right and pet was taken care of during treatment. Went the extra mile to get back behind sink to spray for ants. Great guy! Couldn't leave a comment on the "wow" site because it wasn't working, but would have.

5 years ago

star star star star star

Patty Kulow Sugar Land, TX

I was scared to see someone I didn't know show up. I hadn't recieved an email/text/phone call. I called Aptive to verify my scheduled appointment and was relieved to find out everything is okay. I appreciate Clarence patience and understanding.

5 years ago

star star star star star_border

Michelle Tucker Houston, TX

Tim was great and very professional. Informed me of everything he was doing. I don't like not being given a time just a date of appointment. Also when I tried to change method of payment after putting in cars info it charges old card even though I didn't put in initialis saying ok to use old card which in turn overdrafts my father's account so had to pay $35 overdraft fee!!! Called sat on hold over 30 mins and still didn't speak to anyone 😡

5 years ago

star star star star star

Nanci Navarro El Cajon, CA

Nick was just here for my quarterly service. Phones ahead as to when he will arrive. Always friendly, professional and spends time making sure all areas are treated and we are satisfied. Great service which is much appreciated!

5 years ago

star star star star star

MandPL Seattle, WA

The thing I like most about Aptive is the natural product you use in controlling pests and small animals and that it is oderless and effective. . I also like the great deal I was offered. Thanks goes to your sale representative his curtesy and to the workman for a job well done. Thanks to all for a great company.

5 years ago

star star star star star

Loriann Foggiano Clermont, FL

I was very impressed with the efficiency of Brian L,he explained everything in detail.He asked me if i had any questions and was very polite with his response.He did a great job covering all the areas around the house.I hope each visit goes as well as today. Thank you! -Loriann foggiano

5 years ago

star star star star star

Roger Holman San Diego, CA

What I dislike bout the company is the high pressure sales technique used to get me to come on board. I can't speak as to the effectiveness of today's treatment, but I can safely say that the service professional that put up with me is a treat

5 years ago

star star star star_border star_border

Ted Powers St Louis, MO

Nathan T came to the house to do the extermination work this morning. Everything was fine until he told me that I owed $119 for the service. I was very confused because the young man who sold me the service told me that I would be getting my first application for $80 and after 30 days I would get a follow up treatment for free. Then, I would be charged quarterly for the service. This first visit was on June 5, 2020. I thought today was that 30 day follow up spraying that was included in the first charge. Nathan called his supervisor Paul N and explained the situation. First Paul told me I would have to pay $169 to get out of the contract. I was so frustrated that I was ready to pay the fee just to get out of the contract. Paul told me not to worry about it and waived the fee. Paul and Nathan were friendly so the rating does not reflect their service personally. When I first paid my $80 it took weeks for the company to stop sending me invoices even though I paid the company by check on the spot back in June. When I called the office number on the invoice, the phone rang and was never answered. I am concerned that now, I will still be sent invoices even though the manager Paul waived the fee. When I went to review Nathan, so he could get a $5 bonus, the link denied access. Next time, I would rather go with a company that has more of a track record. I thought I was helping a young man get his business started in a tough economy, but I should have gone with my instinct.

5 years ago

star star star star star

chmills1cm San Antonio, TX

Brittany J, Thank you for all you do. Since I have been an aptive customer you are the 1st person that had perfect customer relations. That is a caring and informative employee. Stay safe. Because of you I will remain a loyal customer.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star

James Delker Vacaville, CA

The service rep called me prior to his visit ...confirmed his arrival time which was at the beginning of the estimated window. Upon arrival he was extremely courteous, and explained his plan for the spraying. He also let me know when I can expect the next servicing to take place.

5 years ago

star star star star star

John Oceanside, CA

Garrett was very polite and professional. Garrett took care of business, got rid of the spider webs and sprayed the perimeter. Garrett was able to service our home without being disruptive or interfering with our plans. Keep sending him out!

5 years ago Edited September 14, 2021

star star star star star

Julie Ceko Ontario, CA

I had two reminder texts leading up to the day and the one text 30 minutes prior to tech arrival. It was great because I am working from home so I could secure the dogs and unlock the gate with enough warning and not be interrupted during my work.

5 years ago Edited September 14, 2021

star star star star star

Allison Cook San Diego, CA

The technician was on time, friendly and eager to treat areas I've seen problematic insect lodging. He was well dressed and wore a mask even though he was working outside. Very courteous! Unfortunately he did not leave his name on the receipt, but Im super happy with the results he made!

5 years ago

star star star star star

Shannon Solis San Antonio, TX

My sales person Nate J was wonderful explaining everything and going any questions I may have had. Today was my initial is it from Austin S. Again very professional, friendly and cover any questions I might have had. Great company so far and the employees are exceptional.

5 years ago

star star star star star

Eric Fairfield, NJ

The company is very responsive and accommodating. I also appreciate how customer friendly they are. Gordon T was the technician who serviced my home today and he went above and beyond. He explained everything to me and gave me recommendations to help keep insects and bugs away.

5 years ago Edited September 14, 2021

star star star star star_border

Crimsonjim Davis, CA

We were told ant traps would be left for inside the home but did not receive. Selling rep pointed out mud dauber nest and said they would be removed. They were left untouched and I removed. Your rep was friendly and worked hard while here. Represented your company well but admitted he was new and not sure about certain chemicals to address aphids.

5 years ago

star star star star star

Kathlyn McGreevy Spring Valley, NY

Samantha was great. She explained the surprising number of tiny sugar ants along the side of the house and let me know if I was having problems in a week or two. I still am! I'm also seeing June bugs/beetles eat my plants. Please come out for another treatment!

5 years ago

star star star star star

Big Moe Arlington, VA

Great customer service. I have “pest now” But canceled them for the upcoming year due to the outstanding presentation of sales representative Nico. Yesterday service performed by Mr. Leslie G was top notch! Highly recommend any bonus for Mr. Gail!

5 years ago

star star star star star

C Guru Chesterfield, MO

I especially appreciate that Aptive Environmental is very professional when providing its services. I also like that there is not an overbearing insect treatment smell after the application and that pests have not been observed since the very first spray.

5 years ago

star star star star star

Chris Lorentson Seffner, FL

He really took care of me & my house. He put granulars down for recent ant activity. Cleaned my soffits , knocked down mud dobber nests & sprayed everywhere. All the while he was working, he carried on a very pleasant conversation.

5 years ago

star star star star star

Barbara Cochran St. Petersburg, FL

Employee was excellent; very professional; explained process in detail; listened to my concerns and needs; treated all areas as requested! I must say I was concerned for her out in this heat with a long sleeve shirt on; do you supply employees with short sleeve shirts??

5 years ago

star star star star star

Valerie Sacramento, CA

Aptiv did a much better job than my previous pest company. My tech was well educated listened to my concerns. I gave them a chance and will continue with their service. Im pleased with their method of pest control and being pro active. Definitely recommend Aptiv in Sacramento!

5 years ago

star star star star star

Cana Sharai Sacramento, CA

Extremely friendly representatives. Respectful and polite and patient in spite of all my questions! We just started so I can't review much more than the quality of the guys who came out, but it was done very quickly and the house looks great. I am looking forward to long-term results.

5 years ago

star star star star star

Nicole Quail Lumberton, NJ

My name is Nicole Quail and I use Aptive for pest control. My technician was Jeffrey S He was very knowledgeable and he walked me through what he was doing. I was very happy with the service I received and recommend Aptive to my friends with pest issues!!

5 years ago

star star star star star

Ding Garcia Los Angeles, CA

Max P is very professional and did exactly how I want it done. He needs to train his co workers so everyone will get a good rating. I want him back again it August . If he’s not available due to school, another trained professional needs to take over or I will write bad comments if the guy does not perform as well as Mike.

5 years ago

star star star star star

Barry Harmon Auburn, WA

Having a bee allergy sucks! These guys went way above anything I would have expected from a service. They understood my fears and truly rolled out the red carpet for my wife. I have had 3 different companies at my house and they never took the time to understand the bees are my problem. Aptive seriously impressed me and have a customer for life!

5 years ago

star star star star star_border

Nicole Richman Pearland, TX

The customer service is great. Unfortunately the first technician that came did not properly perform all of the services, so I reached out to customer service and they set up a time for another technician to come. Dagoberto is great, he made sure that all of the services were done properly, and made sure all of my concerns were addressed. I really appreciate the quality of customer service overall, and will consider Aptive in the future due to this positive interaction.

5 years ago

star star star star star

Jennifer Allen Ballwin, MO

Angel showed up on time for our first service. She explained the process and what to expect. She was wearing a mask, and I felt very safe. At the end of the service, she rang the doorbell to remind me not to let my two dogs outside for 30 minutes until the application dried. I really appreciated her taking the time to care for my puppies!

5 years ago

star star star star star

Yarborough San Antonio, TX

Very professional and polite! I tried calling as soon as he left but I didn’t have time to wait. He kept 6ft distance and explained everything he wading going to do. He also wore his mask which I really appreciated! 5 stars!

5 years ago

star star star star star

Patricia Seidlitz San Antonio, TX

I was extremely happy with my service. The technician was very polite and professional. She explained the service and what to expect on her next visit. At least I hope she will be my technician again!! I felt comfortable and informed!

5 years ago

star star star star star

Corina Gomez La Porte, TX

Billy M answered all my questions. He was very informative and very patient with my questions and concerns. I appreciate him making himself available before and again after he completed todays work. Thank you for having such outstanding service men.

5 years ago

star star star star star

Patriot 916 Union City, CA

I switched service to Aptive because my old bug guy didn’t kill slugs and snails. Aptive treated the lawn yesterday and last night there were no slugs or snails in sight. Hoping the product they used holds up for the 90 days.

5 years ago

star star star star star

Johnson3307 Houston, TX

My salesmen Ben was awesome he addressed all my concerns for why I hadn’t signed up in the past. Kendrick, my tech was VERY respectful, patient, and nice! I hope he’s my tech for each service, he represents your company in a professional manner. Great experience so far!

5 years ago

star star star star star

Don Hoefer Richmond, TX

Benjamin was very professional and did a complete job. Since we have become an Aptive customer we have not had any issues with ants or bugs in the house. I like that they completely remove all cobwebs and wasp nests from the house eves every appointment.

5 years ago Edited September 14, 2021

star star star star star

Han P Chantilly, VA

Wow!!! Just wow~ Leslie is the best technician to have come to our home. Such attention to detail and so personable and kind. Went above and beyond and explained things we could do to prevent insects in the future, no technician has done that yet. Really really great service! If I were aptive I would do my best to keep this employee!!!

5 years ago

star star star star star

Amy Protho Gibsonia, PA

Both of the technicians I spoke with were friendly and helpful. The process was explained thoroughly and took time to answer questions. When they came out to spray, they checked for numerous nests and found a wasps nest we didn’t know was there. I am extremely happy with the service! I highly recommend Aptive Environmental!!

5 years ago

star star star star star

Lynnette Luper League City, TX

I have been with Aptive for 3 years. Services is excellent, staff is professional and very knowledgeable. My Technician, Tim C is efficient, professional, respectful and pays attention to detail. Highly recommend! Thanks Tim

5 years ago

star star star star star

Julie Woodbridge, VA

James was very professional and went above and beyond . Showed my husband ant colonies we weren’t aware of of and showed us what to do to prevent it. Thank you James for taking your time to treat the problematic areas we requested.

5 years ago

star star star star star

Rolndon Miller Valencia, CA

Technician Jimmy G was very friendly and particularly informative to address our pest control needs. He was very efficient but also very thorough. He took his time to assess what we needed and took care of it. We are very pleased.

5 years ago

star star star star star

Urmi Patel Richmond, TX

Technician was very friendly and addressed all the issues I had with roaches. He went extra mile to help me with removing roaches and addressed my concern about lizzards. Very informative ,polite and smiling technician. Hire more people like him.

5 years ago

star star star star star

DC C Silver Spring, MD

This review is for a quarterly service by Fahrad. He listened to my concerns first then was very thoroughly going around the house to address these and any other issues he noticed. Personable and performed the work like it was his own home. Great job!

5 years ago Edited September 14, 2021

star star star star star

Michelle Lane North Highlands, CA

If there was a 6th star, I would highlight that too! He was fantastic. Very thorough. I glanced out my window, and he was brushing cobwebs off of our fence. OUR FENCE! Always happy to see an Aptive tech at our door. Thank you!

5 years ago

star star star star star

Ken Lardie Fredericksburg, VA

Time will tell if I like the product. Service Rep was courteous, thorough and knowledgeable. Thus a sale. Service tech whom just did the application. On time, courteous, and conducted the application. Explained the application and planned service... was able to correct name on checklist sent to finalize the appt/payment.

5 years ago

star star star star star

Leda Newark, OH

Braden was our salesman, and he was patient with my questions and seemed to really know the product and service he was selling. Michael C, the technician, was polite and great at explaining everything to us, too. He was very thorough in spraying every area after brushing down wasps nests and spider webs. Great job!

5 years ago

star star star star star

Jennifer Tallmadge, OH

My service guy dylan m was very professional and polite. He actually locked my gate for my fence so my dogs couldn’t escape. I had asked Dylan to do that when he was done spraying around the back yard. He knows how to follow directions. Thank you for doing a nice job.

5 years ago

star star star star star

leticia Thomas Fredericksburg, VA

Leslie G did an amazing job! He was polite, punctual and full of knowledge. He let us know all about our Aptive Service and what to expect next. He also took his time dewebbing and spraying any areas where we had concerns. Very happy with our experience with Leslie!

5 years ago

star star star star star

KN Indianapolis, IN

Aptive employees are always friendly and ask what needs we have for our quarterly. They are quick to come out in between if we are having any pest control issues. Don L was our representative for our summer quarter and did an excellent job!

5 years ago

star star star star_border star_border

Jake Knox Bellevue, WA

He seemed to have his spiel memorized pretty well. It was awkward - he didn't check in when he was done spraying, so my husband saw him drive away at one point and some other guys from the company were still working on other houses and we just never really saw him again. What's spurring this review is that we just found a ton of ants in our upstairs office... we were here last summer while we were renovating the house and we had food around and heat and everything and never saw ants in the house. We even had foster kittens in our office a month ago and during warm days and with kitten food just laying around in there and never saw ants. Today our desk was filled with ants. AFTER being sprayed. We're not overly pleased here.

5 years ago

star star star star_border star_border

Matt Dickinson, TX

First time anyone came out, it was great. Friendly, informative, all around great. However, nobody ever answers the phone. Maybe if I didn't have a job, or a family, I could sit on hold all day. Not to mention, nobody ever follows up with the customer. I got one call, that I missed, three days before my service, and they show up at my doorstep, but won't answer the phone when I call ten times. The voicemail even says to call if you have any questions. I had questions. I dont know how much longer I will continue paying so much money for less that great customer service. It's a competitive market, and it's no longer just about the product. For the record, I understand that, let's say you have 2,000 customers, theres no way all 2,000 are going to be happy with their experience... it just sucks when you're the one having the bad experience. I'll give Aptive a chance to improve.

5 years ago