Name: Aptive Environmental
Rating: 4.1

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SSims Ashburn, VA

Tyler R services my home 8-21-20 and dis a great job. She was very responsive to my concerns and promptly took care of them. She was also very knowledgeable about what was happening as to why bugs were getting in my home. She deserves more than $5 extra. She knows and she cares!

5 years ago

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victoria barcus Federal Way, WA

Capable, professional, willing to do all the places my eagle eyes had been looking at for weeks but could easily be missed. VERY willing to please me. Good sense of humor and I clicked for Bob from New York to get a $5 bonus but some screwy screen came up.

5 years ago

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Richard Kile Encinitas, CA

The sales associate who knocked on my door was professional, and mentioned that Aptive would be servicing a few of our neighbors later in the day. We've been considering hiring a pest control service for a few months, so his timing was good. My only complaint about the sales associate was that he was not wearing a mask when I opened the door, but he put it on upon request. When the technician showed up, he was not wearing a mask at all. I cannot speak to the thoroughness of the application of pesticide...time will tell. However, I am disappointed at the removal of spider webs from the property. I was told that this was part of the service, and though I saw the technician removing a few spiderwebs in random locations, there are still plenty that are visible, on every side of the house. Even the areas where he "removed them", the task was not completed thoroughly.

5 years ago Edited September 14, 2021

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Chula Davis, CA

The technician who came today was awesome. He was very diligent. He was very professional. I would like him to come for all my future Service calls. I am very flexible in my schedule. So I will adjust my schedule to accommodate his availability.

5 years ago

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Alan Somerset, NJ

Had a lot of rain recently and the ants always come next. Been using aptive for more than a year now, when ever I see ant I make a call the next day aptive is here spraying. Love these guys and I don’t plan on changing my pest control service

5 years ago

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Leslie Borko Manassas, VA

Michael was the tech who took care of my home. I appreciate the time he took, and his attention to details. He cane to my door to let me k ow that he would be performing the service, and was very mindful of the Covid guidelines. He did a great job!

5 years ago

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Big Bird Redmond, WA

Technician who came Friday the 14th was very courteous, listened to my concerns, and treated all areas that have had spiderwebs in the past. He also checked and filled the bait boxes which had not been changed for a while. He was careful about wearing a mask and not getting too close.

5 years ago

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Herman K. Denver, CO

Great experience overall, the lady who came to address our mice issue was very diligent and professional, definitely will stay with this service to control any pest in the mid term and looking forward for the long term as well.

5 years ago

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O. Bernard Glaze, Jr. Maple Valley, WA

The gentleman who serviced our house was very thorough and professional. He took time to explain to me what he would be doing and went about his work methodically and carefully. Unfortunately, I do not remember his name, but here is information from the receipt. Transaction Date: 7/16/20 5:07pm PDT Reference Number: 8244612

5 years ago

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Marcos Vialpando Houston, TX

I thought he explained everything thoroughly before he started. He was knowledgeable and polite and spoke very clearly. He did what he said he would do, and then let me know when he was done. I just hope he is the same person that comes back for the follow up treatment. I was satisfied and impressed with this young man.

5 years ago

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Annette Carnell Houston, TX

My first visit today went well! The service tech was friendly and thorough. Explained everything as he went through for the first time giving helpful recommendations and answered all of questions. First impressions are always the most important. Great job today. Thanks Jay!!

5 years ago

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Ruth Fisher Greenwood, IN

Jeremy C serviced my home today. He and his partner did a thorough application. He discovered a wasp nest above my garage door and got rid of it and the wasps. And sprayed around my mailbox for bees. He was very curtious and friendly.

5 years ago

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Mario Torres San Diego, CA

Pleasure to meet you Megan H. She was very pleasant and explained what she was going to do and what to expect. It was great going out the day after and seeing all the dead insects. I always say the proof is in the pudding. Well there you go. Thanks again.

5 years ago

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Esther Hemming Tacoma, WA

The service went well. All the nasty spider webs were removed from around our house, as much as possible . Also the outside of the house was protected again as much again from letting bugs cp!e into our home, as much as possible . The two gentlemen where kind and courteous and as intrusive as they could and gave instructions before leaving.

5 years ago Edited September 14, 2021

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dortindy Carlsbad, CA

LaCraigory G came to our home today for our pest service. He was professional, thorough and delightfully pleasant. He listened to what I had to tell him about our concerns and followed through to take care of all of it. Great representative of your company! Thank you La Craigory.

5 years ago

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Ruth Alpert Houston, TX

Excellent service in the yard. Not so good in your office. Waited 10 minutes for someone to answer and once I was talking to the representative we were disconnected. Am back on the line waiting for someone to answer. Does not make a good impression on a customer.

5 years ago

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Heather Wolfe Stanwood, WA

The technician that provided our quarterly service yesterday was excellent! He was the most thorough of any we’ve had in the past and we are very appreciative of the time and care he took to assess the property and treat relevant areas for bugs and rodents.

5 years ago

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Leon McHargh Pearland, TX

Jordan provided the exceptional customer service that I have come to expect from Aptive, To be such a young company they have done an excellent job getting the best people to represent them and take care of their customer's needs.

5 years ago

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Don M Baldwin Puyallup, WA

was disappointed to find out that you don't go under the house to inspect. previous 2 companies have done so and my wife and I feel this is part of what we are paying for. we need to find a solution to this problem or we are going to have to find alternative means.

5 years ago

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Sheila Stock St Louis, MO

I have suggested before that your communication needs improvement. The notice I got that someone was coming was simply that it would be in the afternoon. At 4 o'clock I was still waiting and had to abandon any plans I had to get something done. When I called, Lucas said I was next on the list and would get a call 30 minutes prior to the technician's arrival. The technician said that was not on his order but he did show up about 30 minutes after I called.

5 years ago Edited September 14, 2021

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Sara Soto Centreville, VA

Overall it's ok, even though the last time your technician came, did not treated the places that I've told him needed to be treated, so I was very dissatisfied. I decided to give the company one more try, just in case the fault was of that particular employee. Today, I was very impressed with the detail and dedication of Mr. Stephen S's performance. He was very polite and respectful, as well. The company should reward him, it if wasn't for his productive visit today, they would have lost this customer for sure.

5 years ago

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Douglas Ebersole Lakeland, FL

We have had another pest control company service for many years. This was our first experience with Aptive Environmental and we were very impressed. Our technician, Garrett, was very thorough and did an outstanding job. We will be cancelling with the “other” company Monday and look forward to working with Aptive.

5 years ago

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Stephanie Rodriguez League City, TX

Tywon M our technician was very thourough and very courteous and polite. Thank you . My husband and I were talking about hiring a pest control service the other day and they came to the house and we signed up right then. Perfect timing. Recommend this company to anyone.

5 years ago

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Taylor E O'Fallon, MO

Today was my first service with Aptive and they did a wonderful job and were so thorough, especially for the price. Our technician Brock was so polite and kind and did such an awesome job. Will definitely be recommending! Their customer service rep, Jorjia was also super friendly and easy to work with

5 years ago

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Debra L Wilson Houston, TX

We have been Aptive customers for several years. Today our tech Isabella M provided the best service we have ever received with them. She took her time and treated our home as if it was her own. Very pleased!!! Isabella need to train her coworkers how to do the their job correctly. Aptive need more employees like Isabella M!!!

5 years ago

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Ervin King San Antonio, TX

So far I haven't seen the work getting done,but the guy that came to my house was Knowledgeable in sounded like he knew what he was doing it was very anxious to get to the root of my problem It even gave me amazing tips to keep my place more safe. One of the best prices I've seen the service i had was way more and didn't cover the things the thst was invading my home. Can't wait to do another review after I actually see the work in action and after a few weeks

5 years ago

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Deborah Wrigley Lake Saint Louis, MO

Great customer service. My technician, Kyle, was a very friendly and courteous gentlemen. Kyle definitely deserves the bonus. The link provided for me to implement that is invalid. So please make sure that Kyle receives his bonus. Thank you so much.

5 years ago Edited September 14, 2021

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Jenn Carr Dickinson, TX

They showed up in the time specified. Technician was extremely polite. Treated the outside and even fire ant beds which I did not expect. Certainly went above and beyond. I will recommend to everyone. Looking forward to many years of service!

5 years ago

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Victor Hernandez Lake Jackson, TX

Technician Fredrick was very professional when he came to my house for the service. He announced his arrival and once completed he asked if there was anything else that he could help me with and having a technician show that he indeed does care, goes a long way with consumers like myself. As of today, I have not noticed any "bug" issues outside the normality.

5 years ago

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Clifford Eggertsen Santee, CA

All three technicians were attentive to my words. Juan clearing some contractual issues. Sheldon with new customer , listening and not rushing service. Explaining treatments. Eric was sent due to ANTS & Silverfish. Showed where I had problems, found nests and entries to house. Sprayed and granulated ants. Had only 7 silverfish bait traps ( need 11 more per Eric). Still see ants in mBA vanity and main BA tub- But i sprayed there entry point!

5 years ago Edited September 14, 2021

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Cindy Moore San Diego, CA

I would like it if .... say a day or two before the appointment .... you would send me a time "window" when the technician would be here. Then I could plan my day better instead of doing groceries and post office etc after he left .... waited until mid afternoon for him to come. Service was quite acceptable when he arrived.

5 years ago

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john whelan ,

The service technician was great and did the job good. one of the complaints i have is that the sales person said that the technician come out 4 weeks in a row and the every quarter, would pull out the appliances and inspect and set traps, bait.. she also said he wold check in the attic and that too was not done. I was happy with the technicians service he was polite and efficient. we paid the $250 for this visit because she said we would get those extra weeks and pull out the appliances. If this is not true i would like to only pay the special rate she told us $99 for the first visit. I would like to cancel the contract without a penalty. please call me back

5 years ago Edited September 14, 2021

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Cassidy Chambers Saint Charles, MO

Always great service! Today, the gentleman that came to spray let us know he was here which was great, as sometimes they just go in the backyard without my knowledge (which is totally fine, just scares the crap out of me lol). I try to do the review that gets them $5 but every time i click the link, it does not work.

5 years ago

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Harrison Montgomery Leesburg, VA

Robert did an excellent job performing my pest service today! He made sure to ask if I had any areas that needed special attention and also provided great information for future treatments. Robert R is a top notch Aptive tech!

5 years ago

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John Hawk Helotes, TX

Hayden S went out of his way to help control the pests in my yard. He spent extra time to remove wasps that I asked him to remove. He was very professional in his service and deserves the extra $5 dollers you have as a policy.

5 years ago

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Gregory Prickett Sugar Land, TX

Melton listened to what I wanted him to do and immediately started working. When we got to the back yard where the Crazy ants are he followed there path and listened to me regarding where he should spray. I would be very happy if he would be the Technician the next time I am due for a treatment.

5 years ago

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Jessica Frazier Orlando, FL

Dean is truly awesome! Hes very professional and takes forth the extra effort to answer any and all questions. He also does his work fully and thouroughly every single time! Very happy with his customer service ! 10 stars DEAN!

5 years ago

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Richard Fernandez Elk Grove, CA

Jesse S did an excellent job explaining what he was going to do as our 1st service. He also explained we could call for a follow-up if we feel that there are areas that required to be address prior to our next schedule service call

5 years ago

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Jeanette Brooksville, FL

The Lady that came to my house was very knowledgeable about the product and was very attentive towards what i wanted and needed. She was very thorough in what was done and also extremely pleasant. This was my first service that I had. So far i am extremely satisfied :)

5 years ago

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Gabrielle Flemister Southfield, MI

The technician not only arrived for the appointment in a timely fashion, but he executed his task very professionally! • His administration of the treatment was quite thorough; • He was very personable; and • He was most receptive to addressing specific areas that were of concern to me.

5 years ago

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alexis j Houston, TX

Boone was excellent! As a first service tech he went through everything very detailed. Very knowledgeable of the company and services!! I tried to click on link for bonus but it didn’t work- but Boone definitely deserves it!!

5 years ago

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Ignacio Castro, Jr. Lynnwood, WA

This was my first service call from Aptive. I am satisfied so far. I am very impressed with the serviceman who made the call at my home, Adam. He explained what he was going to do. He answered all my questions. And he did it with a smile as much as I could tell with his mask on. Adam did a great job.

5 years ago

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Carol St Louis, MO

Our technician, Mike W, made an excellent first impression. He was friendly, knowledgeable and eager to please. We had two special issues with carpenter bees and moles. Mike was quick to explain a plan and take care of our request.

5 years ago

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David Pettit Boerne, TX

Jason C was awesome. Jason was respectful of property. Jason communicated with me when he was arriving . He communicated what he was going to do, then went about doing it. Jason has great customer service, that service is a good reason why I stay with Aptive. Note: The link in the email to give Jason a bonus did not work. He deserves a bonus!!!

5 years ago

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william davis Bothell, WA

I was very pleased with the service and the professionalism that Jose performed today for our home. Unfortunately the site http:that was given to me to offer an extra bonus for Jose came up as an error and I was unable to leave a $5.00 bonus. Please see that Jose receives the credit and bonus. Kind regards Bill

5 years ago

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RUTH PAGE Ashburn, VA

Mike was courteous, patient and very helpful. I questioned paperwork that had been emailed to me literally minutes before Mike arrived, with incorrect information, pricing, that requested my review and signature before Mike could provide service. With his help, the office was contacted and the correct paperwork/details were provided via email, I signed, and service was provided.

5 years ago

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Michael Cochran Deer Park, TX

Herbert was very courteous he explained what he would be doing and asked if there was any particular area that we saw the bugs in the house and so he treated those rooms. He also told me what he would be treating in the yards.

5 years ago

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Tim Cooling San Antonio, TX

Boone was friendly, cooperative, and attentive to our needs. He answered my questions and explained everything. Likewise, the initial sales rep (Vlad?) was friendly, not pushy, and allowed me time to decide and came back to the house after a short period of time instead of insisting on a decision on the initial call.

5 years ago

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Jason Nazzaro Hillsborough, NJ

Yennifer A came out to our home and did a fantastic job. She explained everything she was doing and how the treatments worked. She also did a review of the interior of the home, noting anything that needed service. Yennifer was fantastic for us! J. Nazzaro

5 years ago

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Kerri Oceanside, CA

Amaro L was our technician today and he did a very thorough job. Not only did he listen attentively to my concerns he addressed them as he treated our outside areas. He was professional and curious. I would give home more than 5 stars if I could.

5 years ago