Name: Aptive Environmental
Rating: 2.5

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Clint H Belleville, IL

Initially I was not impressed by the service provided, BUT when I expressed my concerns to the sales rep I set my appointment with he was very accomodating. He was close by when I called so he came by the house to take a look at the issues I was having and promptly noted the areas of concern. He put in a re-service ticket to have my issues addressed and the Service Tech, who did the actual work, was also still close to the area, and came back to fix the problems. This time I was more invovled with the process, my issues where taken care of, and I was given more education on what the service will be like over the next year. This changed the game from considering canceling the service all together, to feeling good about continuing the service for the entire term of 1 yr. Thank you to Service Pro - James and to Sales Lead - Jose for going above and beyond and spending the time to ease my concerns and feel more confident with the service. Keep it up guys.

6 years ago

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Ashlee Berry City of Saint Peters, MO

Collette was a fantastic salesperson. She is extremely competent and answered all of my questions thoroughly- so of course I was sold. We had our first visit today with Javonne and he was very pleasant and professional and did a fantastic job cleaning out webs and getting the product all around. So far, we are very pleased with Aptive, thank you!

6 years ago

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Adria L Janni Cranbury, NJ

Matt T, our service technician, was very efficient and professional. He took the time to explain everything he was doing. He expressed his concern for the children in my care and waited till they were off the premises before applying any treatment to my lawn and surrounding areas. I really appreciated this. Look forward to continued service by Aptive.

6 years ago

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Pat McKinney, TX

This is a review of the employee applying the pest control. The technician did a through job of spraying for pest treating all of the areas that I requested. He was friendly, professional, helpful and very attentive to details. He treated all of the areas that I requested of him. I am a new customer, so I reserve judgment on performance until I can see the results that the chemicals did the job of getting rid of the pest.

6 years ago

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Mark S Swenson Lake Oswego, OR

Excellent experience with Aptive. The technician was running a bit late. He called to make sure he could still come over and complete the service. The first day of the scheduled service the fence to the back was inadvertently locked. The tech completed the front yard service, and then they returned to do the back on another day at no charge!!:)

6 years ago

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Angelina Missouri City, TX

The salesperson looks very professional and nice. It looks very yang and energetic, making me feel that the insecticidal will be very strong. Simultaneously we hope to learn more about how to protect pests on daily base, what kind of pests should be pervented at what time and in what season. How long will your effectiveness after pests controlling treatment during one year. Thanks.

6 years ago

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Chic Fernandez Fremont, CA

He was very informative and nice. He listened to my concerns around my residence and told me the plan on how it will be fixed. He took down wasp nests I didn’t even know I had. And at the end of my service he gave me a report of any thing he did and what to jerk and eye out for afterwards. He told he when my next service will be. At the end I needed him to hold my 10 month old for a moment and he happily obliged. If we could keep the same tech each time that would be great but if not that’s totally understandable. He’s a great tech.

6 years ago

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Gil La Mirada, CA

First time trying this company was a little leery at first but felt comfortable after the technician came and explain to me what their process was we walked around the house he pointed out some issues and said he would take care of them by the time he left he explained to me what he did very knowledgeable technician very personable I felt comfortable with him here around my family

6 years ago

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tom porter West Milford, NJ

i signed up on july 4,2018 and began to receive my 4 quarterly applications for ants.........as soon as the first application i noticed a great reduction in ant traffic,,,,,,,was very pleased,,,,,,,never needed a free reservice before the next application.........then in the spring of 2019 i noticed some ants again and got worried......so i called for a free reservice application........a service rep. named chris d came to the house and sprayed all around the house and even did some extra spots along the border of my yard and gave me a lot of good information.........he did a great job and i was extremely pleased the the free reservice. thankyou Aptive for the speedy service...

6 years ago

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Spencer Pleasant Grove, UT

I’ve had aptive for three years now. They have been an incredible company to work with and have always handled my bug issues in a timely manner! I called them because I thought I had a termite problem, turns out I had a major ant infestation in my garage. After opening up the inside garage wall aptive came and sprayed and within a week all the ants were dead. They even come between services when my wife starts to see something near the end of our quarterly visit at no additional charge.

7 years ago

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Renee Gaudette

I can't be paying $90 a month, especially near the Holidays! And now to cancel I will be charge $199! that is nuts. What is the difference! I don't need service in the cold weather nor do I have rodents. I don't like to be locked in and pay for not using something.

3 months ago

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Mark Wester

1 year ago Edited January 27, 2025

Reply from Aptive Environmental

Thanks for the positive feedback! We’re glad to hear that you appreciated our service. If you need anything else, feel free to reach out!

Sep. 26th, 2024

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Boox Gan

This company is not trustworthy. The sales man told me that my plan is to for them to spray every 40-50 days, but in reality, they sprayed every two months. In addition, they told me there is no penalty if you cancel the plan, after 8 months, I really do not see effective result, there are still bugs on the windows, so I tried to cancel it, they charged me $200!!! For early cancelation. Never use it, either the salesman or the company is lying.

5 months ago

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Sherif Yousry

The customer service representative that answered my phone call was very professional but could not resolve my issue. Aptive team was very unprofessional and provided me with very poor service and accordingly I requested to stop the service. Aptive team did not care about my concern and only cared about one outstanding bill. I paid that bill although I have not receive any service at that time. Now Aptive is repeating the same thing and posting another bill without any service received. It’s a vicious cycle Aptive keeps scheduling service visits although I called them many times advising them not to send any technician to my house but they keep posting invoices on my acount for about ~$49 without any service provided and keep asking me to pay to clear my balance. Unbelievable business.

6 months ago

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Alex

You can also call our customer service hotline directly at 844-573-7111 if you’d like immediate assistance. Thanks so much for bringing this to our attention. We truly value your time and appreciate the opportunity to make this right. Best regards, Customer beware, read the fine print apparently a verbal agreement doesn't with this company is not binding, I made an agreement with the tech representative that this would be a one service and he agreed!! I was text a message from Aptive pest control that they were sending out a tech to spray again. They said I signed a contract for services I did not agree upon on the day I spoke with the sale representative and had my house sprayed.

7 months ago

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Brett Wudtke

Where to begin…from day one, the company was horrific to work with!!!!! I was told one thing by the original salesman, but when it came time to have my appointment, it was cancelled because I was supposed to be home for the initial treatment, but because I have a very busy schedule, I was told by both sales and supervisors that I do not need to be home and this back and forth went on for about three times, until I made a day work in my schedule and the crew that came out was 28 minutes late past the schedule window. Afterwards, I called the company and they agreed to give me my first three treatments for free, but this wasn’t the case as I have been charged for both services so far. I wanted to cancel my contract with them, but a fee was in place to cancel, so I was told to wait out the contract expiration and then it doesn’t cost you anything, except a supervisor told me I could cancel my contract, but that is not the case. I have been hung up on several times by supervisors, mislead, lied to, and false promises have been made by them. The absolute worst company to work with by far. I wouldn’t recommend this company to my worst enemy, you’ve been warned.

7 months ago

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Lee Metcalf

The guy came to our door and the services sounded great. They came out two days later after we got rid of our previous bug people and the bugs started coming back slowly. After a month you couldn’t even be out in our yard for the mosquitos. We called them multiple times to come out and they would spray and the bugs would be gone for a day or so and be right back. This went on for a few weeks. Finally we canceled the card that we had service with them through and went back to our local pest company. Do not waste your money. It is a scam. Plus when you call customer service it’s not even someone from this country.

8 months ago

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A

Hello, Hope you are well. This is more about scheduling issues. I am not sure how customer service updates their technicians but somewhere it is not working. This has been happening almost every time where either technician comes way early than the given time window, or way late. Also, they are not calling 30 mins ahead of time. Today our service window is from 4pm to 7pm. Brandon came at 7am in the morning knocking hard on the door. I understand few minutes here and there but we have schedule for reasons. We had just woke up and that loud noise of knocking door made us fearful. When I requested the person please come back in the scheduled window he started explaining. Finally he agreed to come back in the committed window. Then again they came around 3pm in the middle of the my client meeting, where I can not come and open the door. We have different meetings and schedules that's why we made an effort to schedule specific time. I am not sure how hard it is to come in the committed window of 4pm to 7pm. Also, call 30 mins before so we can be ready. If can not done every time than I feel that there is no accountability nor care for customer's request. I am still waiting today now in the actual window for them to come for service. I have the feeling they will not come in the actual window at all like last few times. I hope this can be addressed. Thank you.

8 months ago

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Shankar Sundarajan

Do not use Aptive. We paid extra specifically to have mosquito treatment included in our service — it was the only reason we switched providers. Despite this being in our contract and repeated reminders to both technicians and customer service, they have never actually treated for mosquitoes. Their techs don’t seem to understand how mosquito control works — they just spread granules for ants and call it a day. No spraying into trees or shrubs, no effective treatment, no accountability. The company is inflexible, unresponsive, and clearly not delivering the service they’re paid for. Extremely disappointing. Avoid Aptive.

8 months ago

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Bradley Powers

My service tech Justin did a fantastic job. He gave a 30 minute heads up and was on time. He explained everything he was doing and was very thorough with his application of the insecticides. Keep up the good work young man!

10 months ago

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Pit Shorts

Super great job. Good tech always gets ride of my pests

1 month ago

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Iris Strickland

I just wanted to express my thank you to my Technician John, who did an exceptional job today. Explaining the process and answering all of my questions and addressing the concerns for the safety of my family. He was very professional and did a wonderful job.

1 year ago Edited February 14, 2026

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Karen Cerda

I love that Patrick asked me prior to what I felt needed to be addressed. He also texted me photos of what was done and always lets me know ahead of time that he is on his way and when he is finished! Very thorough and professional! Very much appreciated!

1 year ago

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Brandon Caron

Ken did great work. Asked if i had any specific issues before starting, then stated what he was going to do. Ken did everything he said he was gonna do, even handle the areas and the type of bugs that come out during this season.

1 year ago

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Cheri Taylor

I asked Sasha today if, as she was treating my foundation, would tell me if she noticed anywhere rodents might possibly be getting in. She noticed a few places and let me know about it. She did tell me about an upgrade Aptive has for rodent control, but I declined that offer. I can set traps myself.

1 year ago

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Michael Enright

Rodrigo kept me informed from prior to his arrival until he was done. He asked if I had any specific concerns, which I did and he handled them and informed me of the results. He sent me pics and was very thorough and courteous too!

1 year ago

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Gerard Beaudoin

I've been pleased with the professional quality of the Aptive technicians for some time. Sasha worked her way around the perimeter of our home in a quiet, professional manner. We had a good conversation after her pest control treatment around timing of future treatments and the type of pests we might expect as the we move out of winter.

1 year ago

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LEE BEATY

Joseph came today in freezing temperatures and serviced my house, yard and roof eaves for me. I appreciate his friendly manor and knowledge About the season and the way he treated what he could very well. He will be back for yard treatment in the spring when it warms up. Thank you for the great job!!

1 year ago

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M Sledge

Andre was very quick and efficient. He let me know when he would arrive, and he was able to treat the perimeter of my house in a reasonably short period. He shared photos of the treated spaces, what insects were more problematic this time of year, and that was that. Thanks!

1 year ago

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proamateur2008

Justin was very respectful and courteous as he provided the Aptive pest control service today. He contacted me ahead of time via text and asked if there was any issues that I may need to be brought to his attention before arriving. He was quick and reliable. Thanks Justin.

1 year ago

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Greg McKervey

Great service. Excellent and friendly communication by my tech, Marcus. He let me know when he was on the way and asked if I had any special concerns or problems, let me know when he arrived, serviced my house, then let me know when he left and what he had done. Couldn't ask for better.

1 year ago Edited February 13, 2025

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Amy C.

Our tech, Marcus, did an excellent job. He was thorough in communicating a plan of action and explained everything step by step and after he completed the service he did a recap with me of all that was done today. I was thoroughly satisfied with his professionalism and knowledge.

1 year ago

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Steven Coon

Okay is a true professional and very easy to communicate with. I have been, overall, satisfied with Aptive's service. I would greatly appreciate better expectation management from Aptive. Get more specific regarding when we, the customer, can expect the Aptive service provider. Morning, mid-morning, early/late afternoon would be a huge improvement.

1 year ago

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Martha Gonzalez

Just had our quarterly service and every thing we needed was covered - inside and out. Unfortunately, we completely forgot about the developing bee hive between the bricks out front. I’m hoping and praying that they survive the treatment. I am not blaming the tech for doing his job. My unfortunate mistake.

1 year ago

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Jackie Simpson

They let me know in advance when they'll be out to spray and send a reminder the day prior. All employees have been courteous and professional. The stuff they spray around the foundation keeps the bugs away from our living space.

1 year ago

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Grant Birdwell

I would like to see a lower cost for the usual preventative service with add-ons for going above & beyond or other issues or extra care when warranted. Aptive seems to be professional and effective overall so I appreciate the service.

1 year ago Edited December 12, 2024

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Ted Kostohryz

Tech contacted me before arrival and did a very good job when he got here. On the previous scheduled treatment date it was reported that I was not available so my treatment was rescheduled . I was at home all day and was never contacted .

1 year ago

Reply from Aptive Environmental

Thank you for your feedback. We're glad to hear the technician did a good job during this visit. However, we apologize for the missed communication on the previous treatment date. We’ll work to ensure this doesn’t happen again in the future. If you have any further concerns, feel free to reach out!

Oct. 10th, 2024

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信耶穌上天堂

Sasha texts me before her arrival and inform me what she was targeting this treatment and explains what to expect. I like that I can trust her with the job and work on our property. It is important to me to have someone we can trust.

1 year ago

Reply from Aptive Environmental

We appreciate your feedback! It's great to hear that Sasha’s clear communication and dedication to her work have made a positive impact. Having someone you trust on your property is essential, and we're glad she provides that level of service. If you ever have any other needs or concerns, feel free to reach out!

Oct. 3rd, 2024

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Bonnie Patton

Joseph always does a great job with the quarterly treatments; takes the time to spray all the rock beds as well as the storage shed foundation and eaves in addition to the main house. Always a great experience when he comes and his communication and pictures are a great asset.

1 year ago Edited January 16, 2025

Reply from Aptive Environmental

Thank you for the great feedback! We're thrilled to hear that you received such thorough service and that all areas were addressed. If you need anything else, just let us know!

Sep. 30th, 2024

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Emily

Daniel texted me before the appointment to ask about specific concerns, and after he completed his services, he sent me pictures around the whole house! He even sent a picture confirming that he closed our gate so that I know it won’t be open when I let our dog outside later today. :)

1 year ago

Reply from Aptive Environmental

Thanks for sharing your experience! We’re delighted to hear that Daniel provided excellent communication and made sure everything was secure for your dog. If you need anything else, feel free to reach out. We appreciate your support!

Sep. 24th, 2024

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Sandra Potts

Courteous and professional, they took pictures of everywhere they sprayed. They explained the season for different insects are out and how they specifically were treating for that. I had them come inside in spray. It was not a problem at all for them. They were really great

1 year ago

Reply from Aptive Environmental

Thanks for the wonderful feedback! We’re glad to hear that our team was courteous and professional, and that they took the time to explain everything to you. If you need anything else, feel free to reach out. We appreciate your support!

Sep. 24th, 2024

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Charles

Ashley just finished servicing my home and Did a thorough job. I have been with Aptive for 4 years. Aptive recently added more bait stations to my 1 acre fence line that has been very active. Each time I have had activity in the trap they have come out to take care of it. Great customer service.

1 year ago

Reply from Aptive Environmental

Thanks for the great feedback! We're happy to hear that Ashley provided thorough service and that you've been with us for four years. It's fantastic to know we're meeting your needs with the bait stations and quick responses. If you ever need anything else, just let us know. We appreciate your support!

Sep. 23rd, 2024

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Your Highness Has arrived

Well I only gave 4 ⭐️’s because Im on my 1st treatment….. So Adam would be our sales consultant and he was top notch sales man! He was kind, informative and was very patient with my wife and myself. He made our decision at ease as he made sure we understood step-by-step, and answer all our questions. The world needs more people like Adam! Thanks Adam

1 year ago

Reply from Aptive Environmental

Thanks for the feedback! We're glad to hear that Adam provided excellent service and made the process easy for you and your wife. We appreciate your kind words and will make sure to pass them along to him. If you have any questions as you continue with your treatment, feel free to reach out. We’re here to help!

Sep. 23rd, 2024

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Bonnie Anderson Central Islip, NY

Gary was a perfect gentleman. Put on his booties to come inside to treat for ladybugs. I appreciated that admitted he didn't know how to treat for them and he called to find out how to treat for them and carried it out. We can't all know everything but we can all ask for assistance.

2 years ago

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Margaret Mcmenamy

I like Ryan because always is so nice and introduces himself. When he is done he tells me everything he has done. He does a thorough job all the time. It’s nice to have the same person because you know who he is and talking to him is very easy. I must say u have a fine tech working for you and knows the problems I have.

2 years ago

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Fernando Gyorfy Hillsborough, NJ

Aptive has been a great provider for many years. They have great technicians. Today Benny was the one that came to my house, asked for what issues I have been facing, what help do I need, how he could be of any assistance and he offered to replace all traps in my garage and spray it. Great job Benny!

2 years ago

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Joseph Mele East Rutherford, NJ

Naseem was excellent. We are so pleased with his work. He is very professional, helpful, thorough and friendly. He is a wonderful representative of your company. We would be very happy if he could conduct our service every time.

2 years ago

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James Eisele

I had service professional Felix service my house today and he was exceptional! He was very knowledgeable, professional, polite and answered every question I had and explained everything very thoroughly. I would definitely recommend to family and friends.

2 years ago

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Marvin Aarons West Milford, NJ

Jason is very knowledgeable and answered our questions about the products being used as well as the processes involved with the service visit. We provided access inside our home and he went to every room to treat the areas as required. Thanks again Jason and the Aptive team for a job well done! - Marvin

2 years ago

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Michele Payne Livingston, NJ

Technician was on time and very efficient. He listened and acted as requested when I asked him not to spray the deck because there was a stray cat and kitten there. He was extremely pleasant during our conversation and I appreciated his empathy regarding my broken ankle. Very nice man!

2 years ago