Turnbull Law Group

Name: Turnbull Law Group
Rating: 4.6

4.6

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420 User Reviews

8.4

Overall Score

4.6

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420 User Reviews

8.4

Overall Score

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Time in Business

7 Years

Company Headquarters

1431 Opus Place, Suite 110, Downers Grove, IL 60515

Number of Reviews 420

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Turnbull Law Group

We specialize in helping consumers resolve debt and defend against creditors. We provide attorney-represented debt negotiation in certain states. We also provide bankruptcy representation, consumer litigation defense against creditors, and representation for clients dealing with abusive debt collection practices (FDCPA violations).

Author: Kaitlyn Short

LAST UPDATED: April 2nd, 2025

Turnbull Law Group specializes in helping consumers resolve debt and defend against creditors.

The law firm provides attorney-represented debt negotiation in certain states. The minimum debt requirement is $12,000. For clients dealing with financial hardship, and who can make regular deposits into an account to pay for settlements, debt negotiation provides an alternative to bankruptcy.

The firm also provides bankruptcy representation, consumer litigation defense against creditors, and representation for clients dealing with abusive debt collection practices (FDCPA violations).

Video Customer Reviews

Kerry ONeal

17 Jan 2025

Kelcey

02 Jan 2025

Spenser Benefield

17 Jan 2025

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The Good

Debt Negotiation Program
Clear and Simple Explanations
No Fees Charged Until After a Debt Is Settled

Debt Negotiation Program

Through Turnbull’s debt negotiation program, clients may be able to get out of debt faster than with other programs.

The benefits of enrolling into Turnbull’s program include the following:

Savings — clients may only pay a fraction of what they currently owe
Speed — clients can resolve their debt much faster than if they were making the monthly minimum payments
Affordability — the monthly deposit is usually less per month than the minimum payments

Turnbull’s attorney-represented program allows potential clients a free one-on-one consultation with an attorney before enrolling.

Additionally, clients will receive a licensed attorney to oversee their entire program and clients will have attorney representation if any of the creditors decide to use legal action to collect the debt.

Those who enroll in the program will make monthly deposits into an FDIC-insured Dedicated Account (owned and controlled by the client). As the funds begin accumulating, the law firm will then create a negotiation strategy based on the creditors and amount owed.

Regarding the negotiation strategy and available funds, Turnbull’s attorneys and negotiators will work directly with the creditors to reduce the amount owed. When an agreement is reached, the attorney will present it to their client for approval.

Once approved, funds in the Dedicated Account will be used to pay the creditors and Turnbull’s fees for that settlement. The process is continued until all debts are paid off.

Depending on the situation, the program can last anywhere between 24–48 months.

Clear and Simple Explanations

Turnbull’s website thoroughly explains debt negotiation, consumer litigation, and bankruptcy law in a clear and concise way that helps clear up any potential questions.

When it comes to legal issues, many people don’t fully understand their rights. This can lead to debt collectors and creditors taking advantage of the situation. Turnbull Law Group strives to help clients navigate the often-confusing world of legal services. The law firm helps clients make well-informed decisions and walks clients through the “jungle of legislation, procedural court requirements, and unexpected challenges.”

No Fees Charged Until After a Debt Is Settled

With debt negotiation, the law firm doesn’t get paid until the client accepts a settlement offer. Unlike other types of legal services, there are no up-front retainer fees with debt negotiation.

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The Bad

Limited Availability

Turnbull services are limited to the states in which their attorneys are licensed to operate. Its debt negotiation services are only available to consumers with $12,000 in debt, who are experiencing a financial hardship, and who can put money aside into a bank account to pay off settlements. To find out details about how debt negotiation works and if they qualify, consumers need to call a certified debt consultant to see if they qualify for the law firm’s services.

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The Bottom Line

Turnbull Law Group is a law firm and debt relief agency specializing in helping consumers deal with debt and creditors. The law firm’s website is a great source of information for people looking for information about bankruptcy, financial management, and debt relief. Turnbull focuses on serving consumers and business owners who are overwhelmed by the complexity of legal domains such as The Fair Debt Collection Practices Act (FDCPA), bankruptcy law, consumer protection law, and business law.

However, the law firm explains that the information on the site is not to be used as legal advice and may not always reflect current legal developments or variations of the law in different jurisdictions. It’s best to contact Turnbull Law Group directly to ensure its services are right for you.

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Turnbull Law Group Frequently Asked Questions

How does debt negotiation work?

When you enroll in the Turnbull debt negotiation program, you make monthly deposits into an FDIC-insured Dedicated Account that you own and control. As the funds accumulate, we create a custom negotiation strategy based on your particular mix of creditors and debt amounts in order to maximize your savings. Based on your strategy and available funds, our attorneys and negotiators work directly with your creditors to negotiate a reduction in the amount you owe. When an agreement is reached, we will present it to you for approval. Once approved, the funds in your Dedicated Account will be used to pay your creditors and Turnbull’s fee for that settlement. After the full settlement amount is paid, you no longer owe on this debt. We will continue this process until all your debts are resolved!

How long does debt negotiation take?

The program length varies from 24-48 months, depending on each individual’s situation. This is considerably shorter than it would take to pay off a large amount of high-interest debt by making minimum monthly payments.

How much does debt negotiation cost?

We work with you from the beginning to make sure the monthly program deposit is one you can afford. Your monthly deposit includes estimated settlement amounts as well as legal fees and service costs. The settlement fee is a percentage of your enrolled debt.

How do I learn more?

Turnbull Law Group has attorneys who are licensed to operate in certain states. Contact a Certified Debt Consultant at 800-674-1504 for a free debt consultation to see if you qualify.

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4.6

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420 Reviews

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Jay Vee

This was a terrible experience. Several settlements went void because the company was spending more money than what i was depositing every month which is what i thiught they were supposed to help me fix since thats what got me into the problems.; about $500 of every monthly payment was for fees. The company did not help me avoid garnishments. They switched my attorney on me 3 times, only one of which was decent. The other two were absolutely horrible and would even send me wrong information on a consistent basis then later apologizing saying they confused me with another customer. I have the emails to prove the incompetence of the attorneys. Several of the settlements were settled at such a high amount that after adding the settlement l fee i ended up paying more than the original debt was for. Many of my accounts i had to settle outside of the program due to the programs failure and lack of action. After 3 years and more than $90,000 deposited turnbull had yet to pay off any of the accounts even though there were accounts as small as $1000. And when i requested to pay some of the smaller accounts and was willing to deposit the amount needed to do so, the company continuously rejected this and said it was not allowed. Still don't understand why. I could have done everything this program promised, including negotiating settlements, on my own for less money due to not having to pay 27% settlement fees and would have paid off accounts way sooner using snowball method. There’s so much more to add but i believe this says alot already. Would NEVER EVER recommend this type of program to anyone. Do it on your own!

1 month ago

Reply from Turnbull Law Group

Hello Jay,
We are sorry to hear that your program has not progressed according to expectation. An account specialist would love to review your account and see how this can be resolved.

Feb. 27th, 2025

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summer abuhmoud

This company is horrible! They put me in more debt than what I am supposed to. They care more about getting paid than helping you out. I am writing to address a crucial issue concerning the recent credit settlement made with your company. Unfortunately, the outcome has resulted in a significant discrepancy that has negatively impacted my credit standing beyond initial expectations. The handling of the settlement by your attorneys has been unsatisfactory, primarily due to poor communication and an apparent oversight in the final settlement amount. The discrepancy lies in the fact that the account, initially totaling $10,080, was settled for $10,000, a difference of $80. Furthermore, the imposition of $3,500 in settlement fees has added further confusion and frustration to this matter. Moreover, despite my withdrawal of accounts from your services, I have been made aware that fees continue to be collected for an unsettled account. This has raised serious concerns regarding the accuracy and integrity of the settlement process. I have pulled out of this program and they are still collecting fees. This company is by far the worst settlement company I have ever been in.

2 months ago

Reply from Turnbull Law Group

Hello Summer,
We are sorry to hear of this situation that has not processed according to expectation. An account specialist will be reviewing your file and reaching out to you shortly.

Jan. 13th, 2025

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Carol

Wish I had investigated this company before signing up. All they want is more money. It started out at 250. a month and 4 years. Now it’s 350. a month and just added 4 more years. Don’t get scammed by these people. Service is very poor!

2 months ago

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Tricia Incatasciato

One star is even too good for them. This is the worst debit consolidation group ever. They drop the ball on you cost you more money and take no accountability for it. No one gets back to you and they keep doing the run around game. It’s a shame because there are nice people who work there but wow. HORRIBLE…. Find another group !!! RUN

2 months ago

Reply from Turnbull Law Group

Hello Tricia,
We are sorry to hear that your program has not gone according to expectation. We are looking into the matter and an account specialist will be reaching back out soon.

Jan. 15th, 2025

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K with a K

i was approved for the Achieve acceleration loan and turnbull was supposed to represent me in court with a creditor. i made numerous calls and they never contacted me about court. my debt is worse than it was before. i am trying to find out who i can talk to and sue them. it's not right to do people like they are doing. wish i knew then what i know now.

3 months ago

Reply from Turnbull Law Group

Hello K ~
We are sorry you have not felt supported in the legal account in the program. We will continue to work on your file until we find a resolution.

Dec. 17th, 2024

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Andi Young

I have never felt more disrespected by a customer service agent in my life! Seriously considering canceling my account and going it alone. I asked to skip a payment due to Christmas and “Matt” proceeds to ask me why I can’t borrow money from family? Like huh??? I’m 52 yrs old I don’t have family to borrow from! I’m the elder.

3 months ago

Reply from Turnbull Law Group

Edit: Upon further review, it appears that this review was posted for the incorrect company.
We have no records of a client Andi nor do we have an agent named Matt.
We do regret that any agent, regardless of the company, left you feeling disrespected.

Hello Andi ~
We are so sad to hear that you felt disrespected by one of our agents. That is not within our policy. We would love to have an account specialist review the conversation for the instruction of the agent. Please reach out to our team and ask to speak with an account specialist, to have your concerns addressed.

Dec. 26th, 2024

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Samantha Vance

The worst customer service around! There is only one person that listens that I have spoken to in over a year. If I could go back in time I would have negotiated with the credit card companies myself. They charge ridiculous fees, and none of them communicate. The company does everything they can to keep you locked in the program for as long as you agree to be. They do everything possible to not allow you to pay off your debt sooner(probably so they can keep collecting the fees). I would 10/10 NOT recommend to anyone. If you are able to call your debt collectors your self!

4 months ago

Reply from Turnbull Law Group

Hello Samantha,
We are sorry to hear that your experience has not met your expectations.
To be clear, fees cannot be changed from enrollment. No additional fees can be collected than what is outlined in the Agreement signed during the enrollment process, and the set fee can only be collected per account.
An account specialist will be happy to review your account for further questions.

Dec. 2nd, 2024

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Jason Gusta

Could never reach a person about questions I have/had. They said I have a personal lawyer with any questions. Texted lawyer and they said to call turnbull. Debt relief was supposed to take 2 to 3 years, but due to lawsuits( that they said wouldn't happen with loan consilidation) Had to do a separate payment for 1 year at double the money I couldn't afford and now still going to be 2 to 3 more years. I recc doing a lot of research before coming to turnbull.

6 months ago

Reply from Turnbull Law Group

Hello Jason,
We are sorry to hear that your program is not working according to your expectations. An account specialist will be reviewing your account and reaching out to you shortly.

Sep. 23rd, 2024

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Tina Fradette

I was in their program for a while . At first all was great . Last month my husband passed I got an email from one of their lawyers asking me to contact . I did and was told I graduated ! She said no more money would be taken out . Next the email , asking me to update address for my graduation packet . What an fn joke ...today they took 500 out of my account , they said I have several months left ....! Because of this , payments will bounce like a ball . I am so angry

8 months ago

Reply from Turnbull Law Group

Hello Tina ~ We are sorry to hear of your loss and also of the unfortunate circumstances you have described. An account specialist is reviewing your file and will be reaching out shortly. We certainly intend the completion of your program to be a joyous time and not to add stress.

Jul. 31st, 2024

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This Comany Sucks

Turnbull Law Group has the worst customer service department. When called 5 times, I never got the answer to my questions. I was placed on hold for 20 minutes or more each time and once the agent hung up on me. I would not use this company, they are the worst!!! If I could minus STARS I would, but since I can't I had to give them 1 star. They do not deserve even 1 star. BUYER BEWARE!!! BUYER BEWARE!!!

8 months ago

Reply from Turnbull Law Group

We are so sorry to hear that your experience has not met expectations. An account specialist would like to have the opportunity to review your file and assist with your concerns. Please call Client Support at 800-674-1504, and ask for your file to be reviewed.

Jul. 22nd, 2024

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Caitlin Underwood Dayton, OH

PLEASE READ BEFORE GIVING THESE PEOPLE YOUR MONEY. I reached out to a company called Freedom Debt Relief in an effort to reach settlements with my creditors, and to achieve “financial freedom.” Freedom Debt uses Turnbull Law Group to receive customer payments, and do the negotiations. That is who my complaint is about. I have been in a program with them for 9 months. I’ve paid $228 semi monthly, totaling just over $4,200. 11/15/23 I was laid off unexpectedly, but had enough funds from severance to get me to January 2024. I called just before the first of Jan, to pause my auto drafts (as I no longer had funds). I was told this was done and to call back when I could make payments. Great. That was so far from the truth. Auto draft continued 1/15, and my bank account was negative. So I call today, 1/31 to turn it off yet again. I was finally informed that I have to call 72 hours before each draft to turn each payment off, and that I’ll have to call my bank to do a stop payment on this particular payment, so I did. Here is where my main complaint comes in. It makes me sick to my stomach even writing this. This company claims to HELP you achieve financial freedom, but all they have done is take all of my money with nothing to show for it. When I was laid off, I had an account in active settlement. The settlement agreement was for $3,900 (give or take a few bucks) and I had paid about $4200 in to my account. Enough for the settlement and a fee. Boy was I so wrong. Turnbull knew I was laid off and was not receiving income and what do they do? They TAKE OVER $2,900 FOR THEMSELVES, and send the creditor $1000 or so toward my settlement. Not nearly enough to be considered settled. $2,900. More than half of MY money. And guess what? The creditor that money was supposed to go to considered the settlement null and void. But turnbull gets paid, and I’m even further in debt. This creditor likely will not re- negotiate another settlement with me. Their excuse? “Well we did the work to negotiate”. Come on- I could have just as easily called my creditors and obtained the same exact settlement. This company does not care about helping you. Only about getting paid. I want my “settlement fee” returned to me so that I can actually put it towards my debt like it was intended for. I will keep writing reviews until that happens.

1 year ago

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Susan Bragg York Village, ME

Biggest mistake of my life. I enrolled with 2 debts, 1 $16000 $17000, my deposit account had $6553 which only $1100 was to paid to 1 settlement which took a year and a half to negotiate, all the while my account is building monies and all Turnbull is doing is taking fees for actually doing nothing but making a phone call to your creditor. It does not cost $5453 settlement fees to make a call . I did it myself once I figured out what they were doing. This is criminall what you do. Look your company up and see all the red flags. My lawyer assigned on my account only referred me to Customer Client Services of which they state only the lawyer can make those decision since I needed to modify my monthly payment. As soon as I said that everything went out the window!!! My second debt they could no longer help me with and basically wrote me off. I have since been in touch with the creditors who have no respect for you either and had to start all over again. I am now further in debt and you ruined my credit. I will not stop until you refund me a check for $5453, that is minus the $1100 you paid to my $17000 debt. I also have been returning calls left me by David and Rebecca, of which never return back to me. I have nothing to say to them on the phone for I will continue my plight until I get vindication for your wrong doing. I give you all ZEROS!!!!!!

1 year ago

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Michael Graybill Newnan, GA

I would never recommend this company. Once they have you they make little effort to resolve things quickly. I've been with Turnbull now for 2 years and only 4 accounts were resolved and they were rather small. The last one had not even been looked at and I had to have them cancel that one just to get things to move forward and finely resolve the last one. Getting the escrow money returned to me has been a nightmare and even though my account is finalized they say that there is still a payment scheduled to come out and then told me that 3 days was not enough time to get the payment stopped. When I asked for a supervisor I was told it would be 2 business days before they would call me back. I have sent several emails and none have ever been answered. Every customer service person gives me the same script and no real effort is made to assist.

2 years ago

Reply from Turnbull Law Group

We are sorry to hear that you had a negative experience in our program, Michael. Our goal is to support our clients' every step. An account specialist will be reviewing your account shortly. We will be sure to reach out to you if necessary. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Oct. 31st, 2022

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Jacqueline Plainville, CT

I have been a client of Turnbull for 2 years. I pay 662 dollars a month for the peace of mind that I am having my debts negotiated and settled. I have made that payment faithfully. This week is the first time I need to stop payment on my end, due to needing that money for gas and groceries. When I called and spoke to the female representative, she gave me an exceptionally hard time, saying that there was nothing she could do to stop the payment coming out of my account because I needed to call at least 4 days before the payment is slated to come out. Mind you, I did call twice yesterday (approx. 4 days prior to payment due) and was on hold without anyone answering the phone for over a half an hour each time. I asked to speak to a supervisor and the woman told me that it takes 24 to 48 hours for a supervisor to be available. I then asked to just close my account, because it has been 2 years and there has barely been any improvement in my credit score - despite having paid off 11,000 from 11 different accounts supposedly. I never got any proof these debts were paid off, and I just did not have a good feeling about this company. Long story short, I was quickly connected to Zachary, who told me that even if I cancel my account, the next payment will still likely be taken out and that it takes 7-10 business days for an account to close. This made no sense to me. I have paid over 16,000 in two years to have my debt negotiated, when I should have just negotiated myself. If you are looking for a quick fix for your credit, or a long-term fix, be very weary of this company. They want to get your money and use smoke and mirrors to appear like a legitimate company.

2 years ago

Reply from Turnbull Law Group

We never intended to disappoint you, Ms. Jacqueline. Our goal is to support our clients' every step. An account specialist will be reviewing your account shortly. We will be sure to reach out to you if necessary. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Oct. 20th, 2022

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Very Unhappy Customer Niantic, CT

Absolute scam. I was in dire need of help and was optimistic that this firm could help. No support from the supposed attorneys and my credit is even worse than when I signed up for the program. You also don't get any proof that they're even handling the debt! My monthly payments to resolve the debt was $850 a month. Guess how much their monthly "fee" is for my account? $790 a month. Absolutely laughable. Best part, I called to remove myself from the program this morning and handle the debt myself and they STILL plan on taking $850 out of my checking account in 2 days. I can't afford this!! Predatory!! As one of the other reviewers said, just file BK and save yourself the headache.

2 years ago

Reply from Turnbull Law Group

We are so sorry to have disappointed you. Our goal is to support our clients' every step. An account specialist will be reviewing your account shortly. We will be sure to reach out to you if necessary. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Oct. 14th, 2022

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Doug Wilmington, OH

This program will cost you more than your original debt and absolutely destroy your credit in the process. I enrolled $67,000 in debt at which time they advised me to stop making payments. There were 12 debts enrolled. All immediately started hitting my credit report with missed payments. I saw my score drop from the 700 range to 400. I had good credit and paid everything on time. I had just divorced and got stuck with all of the marital debt so I was barely able to pay the minimums. I was told that it would take 6-9 months to settle everything and then it would be converted to a loan that would have a payment similar to the payments I was making while in the program. They did settle a couple debts quickly which will give you some promise. Then it’s nothing for months while the missed payments continue to ding your report and the creditors pile on the fees. If you have a $2000 debt, in 6 months that turns into 2500. Turnbull will settle for 1500 and then add 800 in fees so you pay 2300 for a 2000 dollar debt while your report gets hit for 6 months straight with missed payments. I’m at the end of the settlement now and heading into the loan program. That $67k in enrolled debt will now cost me $85,000. My biweekly payment now goes from $519 to $730 for the next 5 years. Yes “biweekly “ so $1460 per month. Not exactly similar to the program payment as I was told. My minimum payments on the original debt totaled less than this. Now the last debt was originally a $442 balance that has turned into $642.96 and they can’t reach a settlement so they’re telling me I have to either accept paying 200 extra or take the debt out of the program. That was money well spent… Here’s the best/worst part. Once the debts are “settled” they’ll show on your credit report as charge offs so your credit becomes stagnant. I have seen my score go back up to 550 in 9 months but now it’s just hanging there. Can’t wait to see what it looks like once I have 65 missed payments, 12 charge offs AND an $85,000 loan with a $1500 per month payment. Do yourself a favor, file BK. You won’t take anymore of a credit hit and you’ll get a fresh start with zero debt. Or continue making minimum payments and throw whatever extra you can and chip away over 6-7 years which is what this program will take. You’ll be far better off. This is the reality of the program and what they won’t tell you in the sales pitch.

2 years ago

Reply from Turnbull Law Group

We never intended to disappoint you, Doug. Our goal is to support our clients' every step. An account specialist will be reviewing your account shortly. We will be sure to reach out to you if necessary. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Aug. 17th, 2022

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Sandy Prater Statesboro, GA

Turnbull handled my smaller debts like a champ. However, they dropped the ball when the largest one sought litigation. Despite being told that I was being assigned a lawyer as part of their services (and what I was essentially paying for in coming to them and not negotiating by myself), I found this person to be beyond useless. I forwarded every document and the summons to the lawyer and uploaded to the dashboard as directed. I was assured everything would be handled. After a month of hearing nothing, I reached out to the lawyer myself was told they had answered the summons (which I was charged a small filing fee) and would keep me updated. Then nothing. Reached out again and was told it was being handled and he actually seemed irritated at my concerns of garnishments and liens - saying "we're nowhere near that point." Nothing again for months. Now I discover I have a writ of fieri fascia against me. Basically, they took an unsecured loan and imposed a lien against (and could potentially seize) my bank accounts, home, car, etc... Worse yet - they could not have done this without winning a judgement, which the Turnbull attorney should have been notified of but never told me. Now I'm wondering if he even showed up or if the creditor won by default. I called Turnbull. Despite the urgency, I have received no call from legal nor my so-called lawyer. Just left to my devices with nothing but well-meaning apologies from the very nice customer service phone staff. I am now negotiating directly with the creditor's law firm and hoping for a voluntary payment option. If you have a bunch of small bills, I think they are okay but honestly don't do anything you can't do yourself by calling your creditors directly. But if you're thinking about going with a debt relief program because you want some protection against judgements and litigation, look elsewhere. My experience is that they are worse than useless. In not providing me updates, they left me absolutely unprepared and any assets vulnerable.

3 years ago Edited February 8, 2022

Reply from Turnbull Law Group

We never intended to disappoint you, Sandy. Our goal is to support our clients' every step. An account specialist will be reviewing your account shortly. We will be sure to reach out to you if necessary. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Feb. 15th, 2022

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Derek Streidl Strongsville, OH

I was lured in with the same promise all its "customers" are, that this company will help settle your debt. But in the same month, i was able to negotiate all my debt on my own, for a fraction of what Turnball could. When i asked to be removed from the program, there began the mountain of stress. On my first phone call, i was assured by the man my program was terminated and my full $400 refund would be on its way. Cut to 14 days later, still no refund and so i call again. This time, another CSR named Erika answers and tells me im lying, that i never called and canceled and that nobody would ever cancel their service. She continued to speak rudely, laughing along the way and popping bubblegum in the phone loud enough to hear. She also was zero help in canceling and i had to call a third time, where someone finally assisted me in canceling. They refunded me less than half of my money for the 2 weeks i was in the program, calling it "lawyer fees" and basically demolished my credit score. Big warning, this company is a massive scam and only seek to drain your funds without doing anything constructive for you. Stay away, they would beat your elderly mother for a dollar.

3 years ago

Reply from Turnbull Law Group

We never intended to disappoint you, Derek. Our goal is to support our clients' every step. An account specialist will be reviewing your account shortly. We will be sure to reach out to you if necessary. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Jan. 25th, 2022

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S.M. Rindge, NH

I signed up for debt settlement with this company almost 2 years ago and they have still not negotiated my largest debt. They keep justifying not doing what they said they would because "there's not enough money in the account" even though I have been making payments twice a month via automatic withdrawals from my account this entire time. Now that debt has grown even larger and the company is trying to serve me with papers so I will now also be responsible for all of their legal fees and the cost of the sheriff trying to deliver them multiple times. This company still does not care and the lawyers will not get involved until I have the paperwork, except I will never have the paperwork because they don't have my address (since at the instruction of this company I changed all of my contact information to their info). I sent them emails advising that my debt was transferred to a collection company over a year ago and they refuse to get in touch with this company to give them information for where to send these legal papers. They don't care how many legal fees and sheriff visits I have to pay for. They refuse to do anything. Their lawyers aren't any more helpful, the one I managed to get in touch with (only because I had her phone # from an email earlier on) pretty much said that if I'm lucky this debt will be settled for around the original amount. what is the point of even doing this debt settlement program them?? just for them to profit off of poor people's debt? PATHETIC! Their customer service is a joke, their email replies are incredibly lacking. By the time this is all said and done I will not have saved any money thanks to all the extra late, interest, & legal fees on top of the thousands of dollar they are charging me for their so called "services". I would have been better off filing bankruptcy. I would NEVER recommend anyone fall for this scam, do not do business with this company. all working with them will do is make them thousands of dollars.

3 years ago

Reply from Turnbull Law Group

We never intended to disappoint you or for you to have a poor experience. Unfortunately, some creditors are more aggressive than others in their collection efforts. It sounds like you were dealing with some challenging creditors, and we can understand how that would be frustrating. Please know that we share the common goal of resolving the enrolled balances as quickly as financially possible. However, our responsibility to you is to make sure the terms of the agreement can be abided by, and we do not run the risk of potentially losing a settlement due to a shortfall in funding.

We constantly work with our Client Services team in efforts to improve the service provided to our clients. Your feedback is appreciated and will be used as another opportunity to do so. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs. Here's to a brighter financial future.

Jun. 24th, 2021

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Lisa Coleman

This agency is as fraudulent as they come. I was assigned to Turnbull by Freedom Debt Relief. Turnbull has been unresponsive. They’ve been i knowledgeable about my situation. Communication has been horrendous. Don’t put yourself in their hands. You will regret it!

11 months ago

Reply from Turnbull Law Group

Hello Lisa, thank you for sharing your experience. Since this posting, our records indicate that you were able to reach your Turnbull attorney, and we are working toward a resolution to your concerns. An account specialist will be reaching out soon to see if you have any additional questions that can be addressed.

Jun. 3rd, 2024

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Matthew Emerson

They are not honest. When you ask for an attorney to contact you, they won’t regardless of if they should. I’ve been waiting 3 weeks for an attorney to contact me. They won’t. They misappropriated funds and even lie to you. Please go elsewhere to do business. Please

11 months ago Edited May 6, 2024

Reply from Turnbull Law Group

Hello Matthew, Since this posting we have been in contact several times, as well as you have spoken to your attorney. We continue to work toward a resolution of this matter.

Jun. 3rd, 2024

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Julie Owens Lansing, IL

Poor Customer service. When legal representation was needed the appointed lawyer never returned questions in emails. Was not available even when a scheduled time was created by the company customer service. I had two court dates and never had papers filed with the court or anyone show up for me. When asked what to say in court, I was told that they were not lawyers and couldn't give legal advice but that a lawyer would contact me, but never did. Paid off one debtor in 14 months, for over 10,000 but paid them over 7, 000 to do it.

1 year ago Edited January 8, 2024

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Patricia Armstrong Buford, GA

Don't sign up with them. I keep getting calls from them about accounts I signed up with them almost two years ago. They only seem interested in bugging me about debts they "find" that are under $500 and not the large debts I enrolled. If I don't see any money going out from my sizeable funding balance within this next month, I'm going to try another service. I've got nothing to lose. I've negotiated two large debts on my own since they don't work with Turnbull. THEY ARE NOT WORTH IT> FIND ANOTHER SERVICE.

3 years ago

Reply from Turnbull Law Group

We regret to hear you are disappointed with our service efforts, Ms. Armstrong. There seems to be a misunderstanding with our approach. Our goal is to assist our clients with obtaining financial freedom. This means making sure that all debts are resolved once completing our program. We never intended to cause a poor experience for you. If we may address any other concerns for you, please reach out to our Client Services team for immediate assistance. Thank you for choosing Turnbull Law Group to reach your financial goals.

Jun. 29th, 2021

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Lana Lattrell Naugatuck, CT

I wish I could give them less than one star. They take your money and do not help you. Your credit will go even lower by using them. They supposedly assign an attorney to you but if you need to get in touch with that attorney good luck. The only people you can talk to our customer service. Do not hire.

3 years ago

Reply from Turnbull Law Group

We appreciate you voicing your concerns, Ms. Lattrell. Please, know that supporting our clients remains a top priority. Therefore, it is disheartening to hear you feel anything other than. We never intended to disappoint. An account specialist will be reaching out to you shortly concerning the matter. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Jul. 16th, 2021

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Beth Smithson

Only destroyed credit. Still not canceling case.

8 months ago

Reply from Turnbull Law Group

Hello Beth ~ We are sorry to hear that your Turnbull Law Group program did not meet your expectations. A review of your file shows that the termination is in process. A refund of the amount in your dedicated account will be processed as disclosed in your call to close the file. An attorney may be reaching out for an exit interview as well.

Jul. 17th, 2024

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Jeanne Washington, DC

Having trouble getting help with setting up a will!

2 years ago

Reply from Turnbull Law Group

Hello Jeanne,
If you are having issues with something regarding your program, please feel free to give our Customer Service Team a call so that they could better assist you. We thank you for your review.

Jan. 19th, 2023