Direct Incorporation has been in business since 2003, and has helped over 40,000 clients during that time. Headquartered in Ann Arbor, MI, Direct Incorporation provides services for those new, and established, business owners. Logos and LLC contracts are two examples of services provided by Direct Incorporation.

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The Good

Pricing
No Hidden Fees
Customer Service

The prices are clearly marked for each provided service, and state fees are tacked on before checkout. The state fee charge is mentioned clearly on the website, but the fee varies from state to state.

There doesn't appear to be any hidden fees; everything is clearly displayed.

Orders can be called in to a qualified customer support operator. They are on hand during business hours to answer any question a potential buyer may have. A Customer Service Rep can be reached at 877-281-6496, Monday through Friday, from 9am until 6pm, Eastern Standard Time.

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The Bad

No Email Contact

They have a toll free number that customers can call for help but there doesn't seem to be a method to contact via email. For those who would prefer to communicate via the Internet, this is a huge miss.

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The Bottom Line

Direct Incorporation has provided solid work experience for over 12 years, and has experienced customer support teams standing by to take your order, or to answer any questions. In addition to all prices clearly advertised, Direct Incorporation seems to be at the top of their game.

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User Reviews

Star Rating

3.1

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21 Reviews

Review Breakdown

5 grade

48%

4 grade

3 grade

2 grade

1 grade

48%

Sentiment Criteria

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Quality

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Service

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Deserae Wenk

They don't even deserve 1 star. I have been in business with the for several years and my website is still not functional for my customers. They are rude, unprofessional, they have very long delays in responses and have not showed up for scheduled appointments. In attempting to get my domain name from them this is just one response I have received out of many from Vitalii. 'If you get upset when someone tells you "I told you", then you're a very Fragile Person and will have a very hard time in life. Lemme guess you're one of those They/Them? Now that's RUDE! Do you see the difference?! Also, I will not generate the EPP code for you because you are RUDE! You think you can just coach other people to work around your Fregile Ego?! Well, it is actually impossible. You would have to renew it first or wait till it becomes available again. Good Luck!' This is what their customer services look like

2 weeks ago

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Chris Petrarca Palm Harbor, FL

As we have returned to Direct Incorporation multiple times to create new companies, I have to say the customer service we receive, especially from Shannon S, is exceptional! For individuals or groups seeking exceptional representation when establishing companies and corporations, we highly recommend Direct Incorporation - sincerely Universal Compliance and all subsidiaries

5 years ago

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Teri D Saint Charles, MO

The service has been excellent. Follow through excellent. Someone needs to remove the negative that Debbie from ID wrote because her complaint is invalid. They are totally on top of their game and I would highly recommend them.

7 years ago

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M.Gruen Napoleon, OH

Spoke with the rep over the phone. Very knowledgeable and helpful. Although they have a robo email that gets sent to you often until you buy their services, they offer an option to stop them incoming. I plan on working with them for their straightforward service and online options.

7 years ago

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John Vitucci Lenoir City, TN

I use Direct Incorporation to set up two business back in Nov of 2022 and it now January and I still have nothing. Direct Incorporation has not responded to either urgent email requests or phone calls (using either the 866 or 877 number). The representative's personal phone number is either not monitored or he doesn't respond to calls. I have been trying to contact them without success for the past 2 weeks without success. The last person I spoke to blamed the sate but my son used another company to open his at the same time that I did and got it in two weeks. We both live in the same state so that isn't the issue. I would avoid this company.

1 year ago

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Sylvia Muniz Reedley, CA

In October 2019 I contacted Direct Inc. to form an LLC which we needed by a certain date. We paid to expedite the service in order to start conducting business by the date we provided. Needless to say we did not receive documentation that our LLC was formed in the state of Delaware by the date we requested. We called numerous times and spoke with their representatives and not one corrected the problem. On several occasions we were told that our LLC packet was in the mail. After more phone calls in December 2019 we finally received Articles of Organization but not the packet we were promised. We requested a refund since they did not meet the terms of our agreement and we basically had to use a different company to form our LLC. Our calls were then unreturned or ignored.

4 years ago

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Shane Naples, FL

It was an easy process, they were very helpful and answered all questions. I also get reminders of any fees I need to pay to the state. Overall a great experience.

5 years ago

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William Kirk Coker, AL

I can't rate this company, if I knew better I would've read the reviews first. Please stay away from this company, they did my LLC and it turned out unusable. My LLC is not in my name, instead of the Article of the State stating my name it's in the rep Shannon S name. What creditable company makes a mistake like this and not willing to correct the error? I tried several times to get the problem fix and the only option they gave is to pay for the LLC over. So it's my fault that the rep signed the document in the wrong place. So please stay away from this company, it's a complete joke of a company!

5 years ago

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Frank Marr Narragansett, RI

I use Direct Incorporation to set up my business. My email and website are now non-functional. Direct Incorporation has not responded to either urgent email requests or phone calls (using either the 866 or 877 number). The representative's personal phone number is either not monitored or she does not respond to calls. I would avoid this company. I have been trying to contact them without success for the past 3 weeks, at least. I will update this review with any further positive results.

2 years ago Edited September 9, 2022

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Kenneth Dumas Las Vegas, NV

Very friendly. Always ready to answer any questions and really find out your needs that will best fit your business needs.

5 years ago

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Acquired Skills LLC Middlesex, NC

I didn't know where to turn far as starting a business, thanks to Direct Incorporation for walking me through the steps to accomplish this!

5 years ago

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Disappointed doesn't cut it. Camillus, NY

I would not even give them one star. They over charged me after I bought the Venture package for everything that was supposed to be included. Then would not cooperate timely at all to give me a refund. Stay AwayStay Away! They put you on hold or transfer you saying they will call you back but they don’t. Run from this company!!!!!!!

4 years ago

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KENT D ADAMSON Cape Coral, FL

IT IS SO EASY TO FORM AN LLC OR CORP. THE PRICE IS VERY REASONABLE TO KENT PRESIDENT OF SFL SALES LLC

5 years ago

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GUILLERMO T Nogales, AZ

Great company and personal service! I would recommend Direct Inc to anyone looking to start an LLC or Corp.

5 years ago

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Darsh Desai Orlando, FL

Absolutely lousy company. Pls. stay away from this company. I bought their company incorporation package. Total utter disaster. Complete lack of respect to customer's needs. No one cares. You, customer are a necessary nuisance.

6 years ago

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Dr. Joseph Zdanowski Cliffside Park, NJ

The company is on point! Never had an issue all challenges solved in days or hours.

5 years ago

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Najah Shalani Oakland, CA

I think that overall you guys did an amazing job with your follow ups and communication.

5 years ago

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Eric Nielsen Palo Alto, CA

Waste of money, they take a package, then take days and days, then send you information saying call and spend more money. No one answers the phone, just a answering machine.

5 years ago

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GILBERT MUZQUIZ Mission, TX

Very Professional and quick service at a great price.

5 years ago

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Debbie Hayden, ID

DON'T SUBMIT INFORMATION on their form!!! You will immediately be inundated with spam emails and texts. I am so frustrated.

7 years ago

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Debbie Hayden, ID

DON'T SUBMIT INFORMATION on their form!!! You will immediately be inundated with spam emails and texts. I am so frustrated.

7 years ago Edited September 14, 2021