Name: LawDepot
Rating: 3.6

star star_border star_border star_border star_border

Shelbyehang Belleview, FL

Incredibly predatory business practice. Received no notice that I was being billed a monthly subscription, and when I called their customer service she hung up once I asked her if she considered this a predatory practice. Absolutely taking advantage of citizens who do not fully understand the law.

4 years ago

Reply from LawDepot

Hello Shelby,

Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,
Divine
Customer Support

Mar. 9th, 2020

star star star star star

Craig S Allen Salado, TX

Excellent looking vehicle lease document! Very Easy to Use and price beat the heck out of hiring an attorney! Thanks

4 years ago

Reply from LawDepot

Hello Craig,

We appreciate your feedback. Thank you for visiting our site.

We are constantly updating our document options, so please visit us again in the future for your document needs.

Regards,

Divine
Customer Support

Feb. 26th, 2020

star star star star star

Debi Schadecker Riverhead, NY

I needed help printing my document and Monique helped me right away and emailed it. Very efficient and curtious.

5 years ago

star star_border star_border star_border star_border

Ernest Hall Conyers, GA

I printed one document and 6 months later i see this monthly subscription cost of $33. They stated they send you notice (didnt see one). $200 for 1 document. Definitely stay away from the free trial....Im sure I cancelled right after I got the document I needed.

5 years ago

Reply from LawDepot

Hello Ernest,

I see that you signed up for the Trial Subscription we stated that this was a 1 Week Free Trial twice through the check out process. We informed you of the date and time to cancel your account on the bottom of your receipt. We also sent you a confirmation email on Oct 9/18 when you started your account this stated in bold print the time and date to cancel by as well as the cancellation instructions. We followed this up on Oct 16/18 with a reminder that you were now paying for a full account.
We would have been happy to talk to you at any time about your billing.

Regards,
Cynthia
Customer Support Manager

Mar. 5th, 2019

star star star star star

roger j haaksma Frankfort, IL

Lady that assisted me with form and billing (Monique) was extremely helpful and I'm glad she is good at her job.

5 years ago

star star star star star

Bess Bolkema Chandler, AZ

Monique was a great help! She was able to help me with all the steps even when my computer was not cooperating.

5 years ago

star star_border star_border star_border star_border

Joe Keunen Bullhead City, AZ

You would think as "legal help" they could at least be truthful, but alas they are true scam artists. It is the old scam of "free" documents; you cant cancel today but you have to cancel at specific time in the future or you will be billed into perpetuity. Deceptive practices at best. Do not use ever!!!!

6 years ago

star star_border star_border star_border star_border

Lori Campbell Inglewood, CA

NOT 100% Free forms. They have you go through the whole form and THEN tell you all that info you just entered was a waste if you don't give them your CC info. DO NOT use this site if you think it's free in any way, shape or form. Scam

6 years ago

star star_border star_border star_border star_border

Paul David Phillips Lakewood, OH

This company has a very deception on line business process. They offer free form but then require you provide a creit card and starting billing you a week later. Then when you realize the charges are reoccuring they are not willing to provide refunds.

6 years ago

Reply from LawDepot

Hello Lori,

When you select the Trial Subscription we do state that it is free for 1 week and will be $33/month after the trial ends you can cancel anytime with no obligations.
When you enter your credit card information we again tell you that it is free for 1 week it will be $33/month after the trial end and you must cancel.

We tell you the date and time to cancel at the bottom of your receipt, we also sent you an email right after you signed up with the date and time and how to cancel your account.

We did refund 4 of your charges for you as a courtesy.

Regards,

Cynthia
Customer Support Manager

May. 24th, 2018

star star_border star_border star_border star_border

Jo Grapevine, TX

I signed for a 1-week trial.. and of course they trick me with "automatic renew" and started to charge $33 every quarter regardless if I used the services or not.. Easy way to make free money.. of course they are lawyers and they are used to this... I don't recommend this business to my worse enemies..

6 years ago Edited September 14, 2021

Reply from LawDepot

Hello Jo,
Hello Jo,

I am sorry that you were charged we did let you know the date and time to cancel by have you contacted us to see if we can help you out.

You can reach me by phone toll free at 1 866.608.1020 Ext 337 or by email at

Regards,
Cynthia

Jan. 4th, 2018

star star_border star_border star_border star_border

Todd Kachinski Kottmeier Saint Paul, MN

Very deceitful. You waste your time filling out the document to realize at the end, that they want your billing information. If it is not a big deal to them, than why hide it on the last page you fill out? Do not waste your time.

8 years ago

star star star star star

Jamie Mazzeo Jacksonville, FL

I was so very appreciative of the excellent service with no problems. Great site. Great service.

1 year ago

Reply from LawDepot

Hello Jamie,

We thank you for leaving us a review regarding our site. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Apr. 12th, 2023

star star star star star

Jacalyn Miller Lethbridge, AB

I found a great business 0lan on Law Depot thank you! Their ustomer service was also excellent.

2 years ago

Reply from LawDepot

Hello Jacalyn,

Thank you for the feedback. We appreciate you using one of our legal documents. We are constantly updating our list of forms so visit us in the future for all your legal document needs.

Regards,

Divine
Customer Support

Dec. 6th, 2021

star star star star star

Mary Moore Bishop, CA

Monique was excellent. She was very patient with me and talked me through the whole process!

2 years ago

Reply from LawDepot

Hello Mary,

Thank you for the review. We are glad Monique was able to assist you with the site and we will certainly pass your feedback to her.

Regards,

Divine
Customer Support

Nov. 18th, 2021

star star star star star

Brent Morse Buckner, MO

Great company. Very understanding and great customer service. Thank you so much

3 years ago

Reply from LawDepot

Hello Brent,

We appreciate your feedback. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Sep. 20th, 2021

star star star star_border star_border

Business St Louis, MO

Hello: I tried to use the document maker last week but was not able to get the right one. I am canceling the membership. Thank you!

3 years ago

Reply from LawDepot

Hello,

Thank you for your feedback. I am sorry if the document did not work out for you. To cancel your subscription online, sign in to your account and cancel your subscription on your My Account page. You can also call us at 1-855-231-8424 Monday to Friday 8 am-7PM ET or use the Chat Support to cancel.

Regards,

Divine
Customer Support

Aug. 13th, 2021

star star star star star

Dennis Dooley Denver, CO

Monique did an awesome job. Very professional and understanding. Thank You Dennis Dooley

4 years ago

Reply from LawDepot

Hello Dennis,

Thank you for your feedback. We are glad Monique was able to help you out.

Regards,

Divine
Customer Support

Apr. 15th, 2020

star star star star star_border

Laurie Caldwell

I couldn’t get it to print. I had to finally call in and get it sent to my inbox before it allowed me to print it.

4 years ago

Reply from LawDepot

Hello Laurie,

We are sorry for the inconvenience. When you click the Print icon, it usually opens in a new tab in your browser, look for the print icon or select the Control and P key to print your document.

We do appreciate you calling our Customer Service line to help you out with your concern.

Regards,

Divine
Customer Support

Jan. 28th, 2020

star star star star star

Nicholas B. West Palm Beach, FL

Great trial subscription, and customer service. If I had a business I'd definitely subscribe !!!

4 years ago

Reply from LawDepot

Hello Nicholas,

We appreciate your feedback. Thank you for visiting our site.

We are constantly updating our document options, so please visit us again in the future for your document needs.

Regards,

Divine
Customer Support

Jan. 28th, 2020

star star star star star_border

Dawn Brown Philadelphia, PA

I have always been very informed by using this service, it has helped me with different types of socuments

5 years ago

star star_border star_border star_border star_border

Katrin

Used it several times. But haven’t used it for a while, then noticed charge of $40 on cc. Sent them an email- silence... I do not recommend giving them your credit card info.

5 years ago

Reply from LawDepot

Hello Katrin,

For uninterrupted access to your document, valid credit card information is required when you sign up for a 7 days Free Trial subscription. If you cancel before the trial period is over, your credit card will not be charged.

Please note that the trial period is specific down to the hour of the day. For example, if you signed up for the trial offer on July 10th at 10am, you have until the seventh day at 10am to cancel the offer.

We appreciate your feedback and we'll continue to work on our web site to improve all areas of service.

Regards,

Divine
Customer Support

Jan. 28th, 2020

star star star star star

joe j Murrieta, CA

great customer service ad tools. Ms Janet M was very polite and through with us. Thank you

5 years ago

Reply from LawDepot

Hello Jamie,

I am sorry to hear that you had a bad experience with our customer service team. I would like to clarify that you agreed to the terms of use of the account going to a monthly billing when you selected the Start Subscription button.
We did inform you twice through the check that it was a 1 Week Free Trial and would $33/month after the trial ends. You can cancel anytime with no obligations. We also printed the date and time to cancel your account on the bottom of your receipt.

Immediately after you signed up, we sent you an email recapping your order details and the date and time to cancel in bold print. We followed that up with an email stating that you now had full access to your account once the trial ended.

Regards,
Cynthia Customer Support Manager

Jul. 10th, 2019

star star star star star

Mary Reed Boston, MA

Fast and excellent tech support. Monique is patient and professional. Thank you again Monique.

5 years ago

star star star star star

Virginia Ochoa

Very easy to use. Had no trouble completing the document I needed. And Monique was very helpful !

5 years ago

star star star_border star_border star_border

Chuck berrie Hartly, DE

forms where hard to find and download. when I cancelled the rep said I would get a one month credit in 2 to 3 days. ovwere a week and still waiting.

5 years ago

star star star star star

michael Scarsdale, NY

Very easy navigating the lease section. Plenty of room for adding personal additions

5 years ago

star star_border star_border star_border star_border

Baky S Chicago, IL

Far from being as good as advertised. Their documents library is extremely limited. The Phone customer service is horrendous. There are several option that are fare better! I would not recommend it at all.

5 years ago

Reply from LawDepot

Hello,

I am sorry for the customer service you received on the phone with our customer service department. What type of documents are you looking for?

Cynthia
Customer Support

Dec. 6th, 2018

star star star star star_border

Roy B. Jackson Granbury, TX

Monique H was excellent in her directions, answers to my questions, and explanations. Outstanding service person.

6 years ago

star star star star star

Noreen O'Donnell Holbrook, NY

This website is available through many public libraries at no charge. Check with your library.

6 years ago

star star_border star_border star_border star_border

Teresa Barnard Spokane, WA

SCAM!!!! Pd for 5 year licence for only 1 type of document. I thought I was purchasing access to all docs. Website was not clear enough. Customer service treated me like I was stupid.

6 years ago

star star_border star_border star_border star_border

Victoria parks Tampa, FL

Trash Company customer service reps do not want to talk to you if you are canceling they are very rude they talk over you and do not handle the call correctly poor customer service skills do not waste your time nor money

6 years ago

star star star star star

John Irwin

I dealt with Janet M. She was very customer service oriented. She did everything she promised.

7 years ago

star star star star star

Denise Clegg CA

Got thru on my call quickly. My questions were answered thoroughly n quickly.

2 years ago

Reply from LawDepot

Hello Denise,

We appreciate your feedback. We are glad we were able to assist you promptly.

Regards,

Divine
Customer Support

Feb. 1st, 2022

star star star star star

J Johnson DeSoto, TX

Monique H was a really great help to me. She answered all of my questions.

2 years ago

Reply from LawDepot

Hello,

We appreciate your feedback and we will certainly let Monique know. Thank you for visiting our site.

Regards,

Divine
Customer Support

Dec. 6th, 2021

star star star star star

Marsetta Ray Atlanta, GA

Got answers to my question. Pleasant and knowledgeable agent.

2 years ago

Reply from LawDepot

Hello Marsetta,

We appreciate your feedback. We are glad to know we were able to assist you with your inquiries.

Regards,

Divine
Customer Support

Dec. 6th, 2021

star star star star star

Vern Jimenez Perris, CA

Every time I need a legal document, LawDepot always the one I need. Thank you!

2 years ago

Reply from LawDepot

Hello Vern,

We appreciate your feedback. Thank you for using LawDepot for all your legal document needs.

Regards,

Divine
Customer Support

Nov. 18th, 2021

star star star star star

Greggory Eldridge Miami, FL

Monique was amazing . Great attitude , very patient and helpful

3 years ago

Reply from LawDepot

Hello Greggory,

We appreciate your feedback. I will pass your comment to Monique. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Oct. 5th, 2021

star star star star star

Douglas Edge Pearl, MS

very helpful was very kind thanks for being patient with an old man

3 years ago

Reply from LawDepot

Hello Douglas,

Thank you for your feedback. We are glad we were able to assist you with your concern.

Regards,

Divine
Customer Support

Sep. 2nd, 2021

star star star star star

Donald Becker Minneapolis, MN

Service was good. I hope I will be able to print my document.

3 years ago

Reply from LawDepot

Hello Donald,

Thank you for your feedback. You can check the Help Centre on the site for a step by step process. If you still need more assistance with printing, call the Customer Support line at 1-855-231-8424 Monday to Friday, 8am-7pm ET.

Regards,

Divine
Customer Support

Jul. 19th, 2021

star star_border star_border star_border star_border

Kristen Sposito Spokane, WA

Monique is condesending and rude. The edits in my document did not save and she was no help. She just kept saying this is the document you completed yesterday.

3 years ago

Reply from LawDepot

Hello Kristen,

We apologize for the bad experience you had with Monique.
We will review the call and it will be dealt with accordingly.
If you still need assistance, Please contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.

Regards,

Divine
Customer Support

Mar. 26th, 2021

star star star star star

Alfred Turner ,

Great Service very professional, I would recommend this service to anyone.

3 years ago

Reply from LawDepot

Hello Alfred,

Thank you for the review. We appreciate you recommending our site.

Regards,

Divine
Customer Support

Mar. 26th, 2021

star star star star star

Bill Grand Saline, TX

Fantastic service and patient with an old man who had difficulty understanding.

3 years ago

Reply from LawDepot

Hello Bill,

We appreciate your feedback. We are glad we were able to assist you with our site.

Regards,

Divine
Customer Support

Feb. 19th, 2021

star star star star star

David Upshaw Spring Hill, FL

Ease of use and simplicity of forms. Customer service is very good.

3 years ago

Reply from LawDepot

Hello David,

Thank you for the review. We appreciate you using our site for your legal document needs.

Regards,

Divine
Customer Support

Feb. 3rd, 2021

star star star star star

Tom Winter Haven, FL

Knowledgeable, helpful and prompt, very good help. Thank you,

4 years ago

Reply from LawDepot

Hello Tom,

We appreciate your feedback. Thank you for visiting our site.

We are constantly updating our document options, so please visit us again in the future for your document needs.

Regards,

Divine
Customer Support

Jan. 28th, 2020

star star star star star

Martha L Brunswick, ME

I made a mistake is ordering the service which was very easy to reverse.

5 years ago

star star star star star

Chelsea Murphy, NC

Very helpful and corrected my mistake for me! Very good service.

5 years ago

star star star star star

Mary Sun City Center, FL

Janet M was great!!! Efficient friendly pleasant knowledgeable

5 years ago

star star star star star

Len K. Roslyn, NY

Everyone I have dealt with is most professional and helpful!

5 years ago

star star star star star

Katarzyna Wilkes-Barre, PA

Monique was very helpful! She satisfied my answers and help me with my refund.

6 years ago

star star star star star

santiago rodriguez Tampa, FL

Representative Ms. C was very pleasant , and prompt . Best wishes. Thank you.

6 years ago