eHarmony
1.7
3.3
Overall Score
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Jim Emmett ,
I am convinced that eHarmony is a SCAM! I used their website both as a free member, and as a Premium member, between 2016 and 2020. I refuse to try their services again, until they change their business model. To illustrate the problem, I will attempt to re-post this block of text, which I put up on my Eharmony profile, and they promptly took it down:
"I wanted to comment on my 90+ matches, because that's mostly what I looked at. I have to say that so far, I'm NOT impressed with EH's "matching system". For example, I am being matched to women who are devoutly Christian (and I am not), women who want to travel the world (and I don't), women who want to be financially successful (and I am not), women who are much taller than me, and probably wouldn't want me in a million years, etc, etc. I know I'm only a free member, but still." (Note that "90+" refers to the match score, not their age.)
I am posting this here, so people know about EHarmony's
business practices, and I think that there ought to be an
independent investigation into the success rate they are
claiming, versus how they are actually "matching" their
members. Thank you very much.
4 years ago Edited September 14, 2021
Sophia Burbank, CA
During one week, after I signed up, I was stalked by three...three..."sharks" whose only purpose was to scam me. eHarmony HIDES behind emails. They are making plenty of money so they can DO A BETTER JOB THAN THIS!!!
I realized they were "sharks" from the beginning because of the following evidence:
1) They did NOT state where they were from, and
2) They wrote in English but NOT AMERICAN ENGLISH! What do I mean by that? Here is a typical example of American English....
"My mom said that if I don't get off my computer and do my homework she'll slam my head on the keyboard, but I think she's
jokinfjreoiwjrtwe4to8rklj
reun8f4ny84c8y4t 58lym4
wthylmhawt4mylt4amlat
hnatyn"
Get it? Yes you did! These foreign scammers do not understand this at all. Watch the words that they use. The words they use are NOT used in American English. Also, their punctuation and other forms in writing are completely lacking and I know that you know.
You know what they say in American English....
"If it looks like a duck, walks like a duck, and quacks like a duck....IT'S A DUCK!"
Have fun with them....And BE SAFE!
4 years ago
Steve League City, TX
eHarmony has been a complete waste of my time and money. The principal problem for me has been that the vast bulk of the matches that I've received appear to be inactive. In two months, I've sent out approximately 35 messages to women I've been matched with. Of those, only 6 or 7 have even looked at my profile. Of those 6 or 7, one briefly responded (the interaction went nowhere). I'm fine with people not wanting to respond, and I'm not so naive as to expect a tremendous response rate, but when so few are even looking at my profile, that means most of them aren't active users. I shouldn't receive matches from inactive users. Very, very few of my matches had the green light, meaning they've been active within 24 hours, or the yellow light, meaning they've been active within 2 days. The only two real communications I had were both from people who had "smiled" at me first. That's great and I'm happy that they did (I met one of those two people in real life and found that she looked so dramatically different in person than in her profile that I walked right past her in a restaurant without recognizing her), but it got to the point that I knew look at any of the matches and sending messages was totally pointless.
Second, in the first week or so, I received many matches per day - sometimes more than 10. After that, though, the number dwindled down to no more than 4, sometimes 1 or even zero, and most of them were clearly not women who I would either be interested in or compatible with.
I've tried Match.com, as well, and it at least has the advantage of identifying active members, so I'd recommend Match over eHarmony.
5 years ago
Patrick Mountain View, CA
I had an eHaronmy account about a year ago. I canceled it and told them to remove my profile. They acknowledged that they would remove my profile. A relationship I had started fell through because the woman I was seeing thought I was still trolling for dates because my profile still appeared to be active. I then reactivated the account and found they had left my profile active all that time, making mine a "ghost" account. There were scores of "matches" during that time. Those women must have thought I was a snob for not replying to them. This appears to be how eHarmony inflates the number of accounts presented to users. Unwitting users like me are turned into shills in eHarmomy's fraudulent user-inflation scam.
I also found about 25% of accounts were "catfishers." See https://en.wikipedia.org/wiki/Catfishing for a description of that type of scam. I work for a federal agency and I've been trained to spot catfishers because they often exploit male federal employees by accusing them of sexual misconduct ("but if you give my Uncle Sasha some secrets, I'll forget about calling the police"). I found that many of the photos were "scraped" (copied) from commercial ads and magazine articles appearing on line. I confirmed that by copying the profile photo and running it through Google image search (images.google.com).
So if you use eHarmony, prepare to be scammed both by eHarmony and by its users.
6 years ago
Laura Maddux Beaumont, TX
eHarmony barely sends me matches (none for an entire week, even though I live close to one of the biggest cities in America), doesn't match me appropriately , and makes it impossible to get a refund even though they don't keep up their end.
I signed up for eHarmony based on their promise to match me with compatible matches. They have not done so. I have a doctorate, and I have settings saying education is very important. They consistently match me with people who have only a high school or BA degree. I have my location settings at 150 miles, yet most of my matches are farther away. Many of the matches I get are not active on the site. I believe they have deleted their profiles (my brother did so 2 years ago, yet his profile showed up as a match on my site.) It should not count as sending me matches if those people aren't even available. I also indicate that Christianity is very important to me, but many of those i'm matched with do not share this.
I sent in feedback once, but never got a response. I have tried to do so again, but now the feedback button doesn't work on any of my devices. There is no other way to contact them by phone or online. I've submitted a complaint to the Better Business Bureau, but of course they say they make no guarantees of matching me. I suppose they could send me no matches for the entire time, and just say they couldn't find any.
Overall, I believe eHarmony is engaging in fraudulent business practices by not abiding by their commitment to sending quality MATCHES. Those they send are either not available or not matches. I wanted my money back when I realized this within the first few days, but they make it impossible to get one since I don't live in LA (to walk a cancellation in), and it would cost as much to send a telegraph as the subscription.
7 years ago
Rhonda Miami, FL
This is a Wonderful concept: sort of Christian site, deep character analysis, etc. , but my experience was very unsuccessful. I met one man in maybe seven years of on and off membership. He didn't strike me as someone I'd click with. I've met married men and while that's almost unavoidable I was happy with the way eHarmony removed him immediately. My main issue with eHarmony is the amount of men "not" actually on eHarmony. I'm now one of those people whose profile is likely counted but who don't ever go on the site. When I see free communications weekend advertised I know that the people probably feel the way that I do. Hopeless. I would love to provide greater insight and maybe even help with redirecting the site because I think it is so important to us finding one another. I'm putting in a lot of effort on other sites just to meet my mate
9 years ago
Review Source
MM Largo, FL
The thing about Wharton that I didn't care much for was that you have to pay to be able to fully use the site, otherwise it's very limited in functionality. I guess if you have the money to pay for something like this it would be OK, but I didn't so it didn't do much for me. Considering there are many free dating sites, I just can't see paying for this and it's not cheap either...
2 years ago
Review Source
Steve Colella Coraopolis, PA
I was hesitant to join at first but extremely glad I did. The list of questions to answer was initially overwhelming but ended up resulting in excellent matches for me. The website was extremely easy to use and navigate.
2 years ago Edited January 6, 2022
Novak
This site is trash. The caliber of men to choose from is trash and they keep showing me the same weak profiles every day. There is no way to just see new profiles. You have to scroll through all of the horrible options to see a new horrible option. And they don’t care. I’ve complained and they’ve done nothing to enhance the algorithm and refused to give me a refund after trying it out my first two weeks. I’ve wasted my money because I signed up for the 7 month package and barely go on because I am disappointed whenever I go on. DO NOT WASTE YOUR MONEY!!!!
1 year ago
Eric K Lexington, NC
Very few matches and most expensive dating app I ever used! I would never, ever sign up and pay for this app. I have been on it a month and maybe have received 12 matches. Most people don't pay so they can't see what you say to them. I thought this was a legit site, but it is the biggest waste of money ever. It is also full of people trying to catfish you and scammers. Please do not waste your money, odds are you will not find love or friendship or anything on this app because you will not get any matches.
1 year ago
J Adams Charlotte, NC
I used eHarmony for approximately 3 months. Jumped through all the hoops for questions / suggestions. Received a small handful of connections but nothing panned out. Within a few days of the end of my 3 month subscription, I started getting numerous “matches” which really didn’t match my profile. I decided to save my money.
1 year ago
Monika Leblanc Moncton, NB
This company is very crooked. Their costumer service is terrible. they evade my questions, repeatedly ignore my request to contact a manager. You will be stuck between an incompetent costumer service rep to another one. Once they have your credit card, they will refuse cancelling your services and won't respect their own cancelation policies. I have asked for their complaint escalation process and they ignore my request. Stay away from these scammers. Terrible experience!
1 year ago
Olga Anipchenko-Ulaj
Today I was contacted by the debt collectors due to an "unpaid balance" to the Eharmony. I signed up for a 6 months subscription to the Eharmony a few months ago. I used it for about 2 weeks unsuccessfully. Then I couldn’t log in (nor did I want to). The phone number I found online for Eharmony didn’t exist and I could never contact them and resolve the issue. Today, months later I received an email from an RFGI debt collector saying that I owe them money. I am outraged! Do not ever use the Ehamony services. They are a scam!
1 year ago
Beth Harrison Chicago, IL
eHarmony is an extremely predatory company. They have no userbase so when you sign up for a subscription you will receive maybe 3 matches tops in your area. Want to cancel your subscription because the service sucks? Too bad! If you refuse to pay they'll send collections after you. Horrible, horrible business practice. They aren't interested in being a real dating service.
1 year ago
JEFF GARDNER Gulf Breeze, FL
E-harmony baits people on their website into year long contracts stating you can cancel anytime. If u cancel all monies are owed immediately no matter how terrible their site really is! I had a very hard time entering the site all the time. Then when i finally got in i was presented with all the same people over and over! When i contacted e-harmony they were rude and asked for more money! E-HARMONY IS A SCAM...PLEASE DONT GET CAUGHT UP IN IT! There are plenty of better sites available!
1 year ago
Tiffany Pugh Baltimore, MD
Eharmony is expensive, yes. Even worse than that there are barely any profiles with pictures. When you try to get your money back because of this, it's a flat NO. If you have ZERO preferences and don't care a thing about your standards in a partner, this is definitely your site! If I could give - 0 stars, I would.
Tip for consumers:
Don’t waste your money or your time
1 year ago
bruce jacobsen Meridian, ID
Everything about this site is fraudulent from its worthless matchmaking system to its fraudulent customer satisfaction. I could see within ten minutes this company offered nothing for me. Since I live in a state with horrendous customer protection my repeated requests have been denied. If you like fake profiles and giving your money away go ahead. If you value any resemblance of common courtesy please avoid this disgusting company. Let’s put this fraudulent company out of business!!!!!!
1 year ago
Eharmonyripoff Aiken, SC
I took the compatibility quiz, decided to give it a try at the outrageous price, and quickly found there were more people to choose from at the gas station than on this app!!! Probably because it costs a fortune!! AND you can cancel it, even if you follow their contract instructions to stop billing and cancel! It’s madness . So, I changed my profile to be about their cancellation policy and they CENSORED IT. IT IS A TERRIBLE SOTE LOOKING TO TRAP YOU INTO ETERNAL BILLING FOR NOTHING. DON’T TRY IT UNLESS YOU LOVE WASTING MONEY!!!! IN INSTALLMENTS… FOR MONTHS!!!
1 year ago
Tracy Nussman Ringwood, NJ
I have been on a lot of sites and through many relationships since my divorce. Wanted to meet like minded adults in search of a relationship. This is the worst and right up there with elite singles. Do not join! No activity and a waste of money. I don’t even go on it but use match and tinder and bumble. Going on dates but nothing through eharmony. So disappointed!!!!
1 year ago
Scott Rochester, NY
EHarmony are crooks! The dating site only gives u an option for a 12 month plan or 24 month plan, so who has $343 at one time for the year plan? What other company does that? And what kind of company doesn’t give refunds to their unsatisfied customers? It’s called good customer service! But no, they charge a lump sum, take your money, and never gives a refund! That’s why they are crooks and u should never deal with them! Get far away from them and protect your money! Meet someone at a bar.
1 year ago
4379
ZERO STARS!!!
JOINED AND CANCELLED 3 HOURS LATER. THEY SAY THEY DO NOT HONOR THE 3 DAY
CANCELLATION RETURN POLICY. THEY SEND INAPPROPRIATE MATCHES. ABSOLUTELY HORRIFIC!!!
AT LEAST THEY ARE NAMED RIGHT
THEY "HARM" YOU!!!
THEY are stating that I will have to pay for the full year and I have deleted my profile with no intention to ever use!!!!
BEWARE THE HARM COMPANY:EHARMONY!!!!
1 year ago
AG Valencia, CA
I am so thankful I did not pay full price for this site. I am getting very few matches that meet my preferences; the same ones pop up every day. I have been encouraged to change my preferences to get more matches, which is rediculous because then the matches will most likely not be compatible with me. In addition, I am getting very few responses and quite a few of those have been taken off the site. Do NOT waste your money.
1 year ago
e Fairfield, CT
Worst dating site ever and I have tried free ones that were better. More expensive than all it's competitors and I didn't know that I was paying over $360 for 6 months until I was one month in. The matches were terrible, many without pictures and we had very little in common. I contacted them to get out of the contract and explained why. They refused and said that they have the highest quality matches out there. I had my bank cancel my credit card so that I wouldn't be charged for the future payments and I disputed the first charge. Don't use this dating website!
1 year ago
Mus
1 star is being generous. Its a complete scam. I wish i read the reviews first. Do NOT sign up. They will take an additional £65 from you, even if you cancel within 14 days. Apparently it’s somewhere in the small print. The site itself is a complete waste of time. I canceled after just a few days, because it was a waste if time. I’d love to join anyone why wants to take legal action against them for this scam.
1 year ago
Carrie Montague Peterborough, ON
TERRIBLE CUSTOMER SERVICE! I thought that I was getting a free trial & on my part I should have read further into it. They refused to cancel my membership & keep taking my payment every month for a year. It is quite pricy too. I used the profile for a couple of days & decided it wasn't for me. They don't care if they suck you dry as long as they get their money. I will always advise against them to anyone who wants to online date. Horrible service.
1 year ago
Westiefriend FL
Total waste of time and money. Only talked to one guy and he lived across the state. Absolutely worthless and depressing. Very few so called matches, many of whom didn't bother to complete their profile or post a photo. Stuck paying big money for months for a terrible experience. Run in the opposite direction as fast as possible!! Zero stars but was forced to give it one.
2 years ago
Stephen Wiles Littleton, CO
When you join as a free member you cannot see who is on the site. They require you to sign up for 6 month minimum membership, I paid $419.00 . Once you pay you can see who is on the site and you also do not know when reaching out if the other member is paid. I suggest to join another site that offers 1 month to see if those on that site fit who you are seeking. Skip eHarmony, lots of better choices!
2 years ago
David Schandle Round Rock, TX
I paid and then realized the filter simply did not work. Although I specified a certain age group I continually received matches well outside my parameters. In addition, I came across way more fake profiles than was lead to believe in their marketing and I suspect there were also bot profiles. When I tried to cancel my subscription I could not talk to a real person and they continued to charge me.
2 years ago
Ron Raitz Marietta, GA
I am on several dating sites, no problems with getting activity. Zero views with eharmony and I have a politely responded to about 50 women. I even responded to each a second time ask just for a response to make sure the site was working. No response and there is no technical support either by web or phone. Clearly something is wrong but there isn't anyone I can contact to solve. This is on the website and the phone app.
2 years ago
symba808 Pearl City, HI
Worst dating app!!! DON'T PAY FOR IT!!! The matches were horrible. Very few matches!!! The personality algorithm is a joke! Customer service is awful!!! I thought I was dealing with a reputable company because it is Christian based?!!! Do NOT be fooled!!! I canceled my subscription on my iPhone after 6 months. On the app, it says "restore subscription", which means I canceled it. Now customer service will not refund $250.17. Why?!!! Are they so desperate for money?!!!
2 years ago
Chris I Tampa, FL
This is the worst dating app I have ever used. The user interface is terrible, the matches are horrible, and there is no customer service or concern for client satisfaction. Also, you must sign up for a 6 month captive subscription. If you find a match or don't like the service (you won't), you are stuck paying for something of no use/that sucks. You cannot cancel before your term. If you live in one of 7 or 8 states you can cancel but only within 3 days. Bumble is much better and you can subscribe for as little as one week at a time. USER BEWARE! Eharmony is THE WORST online dating app.
2 years ago
Jonathan Anchorage, AK
I signed up believing there were matches in my area and as they don't allow you to search their site without subscribing, I did and found there were only 10. So I contacted eharmony and they kept telling me to increase the area increase the age range but barely got any. So I asked if I can cancel as I only paid for the first of 4 payments and they refused. They have no clause stating you may not find any matches in your area and I am angry that they are a scam site and I was the chump that bought into it.
They are a complete waste of time and money.
2 years ago
gracecarelli West Hollywood, CA
EHarmony is not to help you to find a partner but to collect your money and they are good at it. No way you can cancel the subscription, there is no such option.. they are keeping you chained to their stupid terms and are laughing all the way to the bank while the service they provide are less than minimum. It’s a good financial site for them and nothing in return for you .
It’s a scam
2 years ago
Maria Heidl Glastonbury, CT
This has proven to be the worse dating site. It is nothing like they profess to be. It is very complicated to use and most of the matches they give you are so far away. I had complaints from day one and they danced around them After many complaints they cancelled my auto renewal be email and then proceeded to charge my credit card company. It took me a long time and a lot of emails and disputes to get rid of them. Terrible customer service!
2 years ago
tonia wilson Havre de Grace, MD
I am in th e Baltimore region and no one is paying the rate in the area. There are no good matches. I contacted eharmony immediately and they said they could not refund the money. So at $350 I have been sitting for moths with no action. That’s a lot of money in this horrible economy. Basically they stole the money knowing there is no one around me. If your in the Baltimore area please please don’t waste your money. I thought we’ll it’s the beginning of the summer it will get better. Never did.
2 years ago
Lindy Joy Champlin, MN
This company charged me for a 12 month renewal without my approval ($400). I had not logged in for about six months and did not receive a renewal notice (which they claimed they sent). They then locked my account so I couldn't pay anyway and wanted me to send money to a bank. When I repeatedly asked to speak to an actual person, they claimed they do not speak to anyone on the phone anymore. Sketchy! When they have do many users and charge so much, why would they waste their time threatening to send me to? They can see that I hadn't logged in or used their services for months. Rip off!
2 years ago
Randy Johnston Nampa, ID
This service ridiculous. I signed up a month ago & they have already charged my account $240.00. I tried to cancel a couple weeks ago because I found ZERO acceptable matches. They basically said tough we will be charging you for 6 months. NO compassion or understanding, just you signed up, we made no guarantees, tough your stuck.I could have done better at the homeless camp downtown. They only gave me a very few ridiculous choices.
2 years ago
Bettie Whyte Lincoln, AL
The selection was not what I acquired and within a day I called to cancel. I was told to send and email requesting to cancel. I did! Then three days later I checked to see if the account was canceled and it wasn't. I was charged. I was told I could not cancel due to the state I lived in. WTF... NO, you're going to give me my money back. I refuse to pay for a service for six months that I'm not going to use... Still fighting for my refund and cancelation!
DO NOT USE EHARMONY!
2 years ago
Steve H Rapid City, SD
Definitely NOT worth it.
You will read other reviews of very poor customer service.
In my experience was dealing with their 2FA. “2 factor authentication “
It would not authentic me or send a code.
When I contacted their support it would take over a day for them to respond.
They would send me a code by email and that would work for about 2 weeks then I would have to start the process all over again.
There is no way to call them ONLY by email.
The other issue is the lack of CURRENT profiles.
Most of the profiles have no picture or information.
VERY SAD AND VERY EXPENSIVE
2 years ago
Kat Slusser Windsor, CA
Same as everyone else - I signed up for the ridiculously expensive price of membership, chose the 6 month payment option, and there were ZERO people in my area within reasonable driving distance. I asked eharmony to cancel my service, and to stop charging me the remaining payments, and they refused. So I filed a complaint with the BBB, and will dispute the charges when they hit my card. Awful customer service.
2 years ago
Silvia Oakland, CA
The company fails to respond to emails asking for clarification about policies blocking other participants. . I’ve contacted them several times via email and have never received a response. Further, on the rare occasions they provide “matches” and I click on I'm informed that they been blocked because they’ve violated vague “terms and conditions.” I feel like im being scammed! AVOID!
2 years ago
Michelle Rider Waxahachie, TX
I signed up for an eHarmony account a few months ago, right away canceled it within minutes. They still charged my account and now they are sending almost $300 to collections. I called them and they would not have anything to say to me about it. This company is going downhill and desperate to make money so now they are stealing from clients. Look on the Better Business Bureau, the ratings are horrible. A few people had the same experience I did.
2 years ago
LL Bluffton, SC
eHarmony is the worst dating site I have ever tried. It appears as if there are no women on the site. The platform is not user-friendly. Their search options are far from productive. The price for their service is excessive when compared to competitors. Their payment plan is confusing and misleading as it does not allow for the service to be cancelled during the initial installments. I advise everyone to stay away from this dating site.
2 years ago
Dana Z Santa Barbara, CA
Trash business practices. They just charged my credit card $720.00 for a full year subscription at full price... Little did I know whne you sign up that they require an "auto renewal" that you have to cancel (it is hidden in all the legalese print of terms and conditions, apparently. At FULL PRICE.
I thought I had been hacked. But no, they can charge that amount directly with no notice of my term ending prior to charging me, and of course there is NO REFUND AT ALL. NOTHING.
2 years ago
Stacey Lein Edmonton, AB
If I could give eHarmony a "0", I would.
The matches are very limited, not my preferences and it was a waste of money.
There is no option to cancel, and when you do get a hold of someone, there is ZERO OPTION TO CANCEL. You can not get a refund, and they take your money monthly, even if you do not use the site. Terrible customer service, they do NOT CARE if you are not happy with their services. DO NOT WASTE YOUR TIME PEOPLE!!!
2 years ago
Justin Kraemer Henning, MN
For the outrageous sticker price, you get a whopping handful of “matches” that barely ever refresh. Even with the promo’s, the cost is insane for an inferior product to most modern free dating apps. And you can guarantee if you forget to cancel, you’re stuck will that inside sticker price. On top of all that, the customer service is the worst in the industry. Give them a call if you’re in need of someone just telling you you’re wrong!
2 years ago
Bethany Strain Milton Keynes, MIK
Cancelled my subscription within the 14 day cooling off period via letter as per their terms and conditions and also notified them on the app, They were still charging me and claimed that 'they did not receive my letter' and therefore could not close down my account despite the fact I do not use it and followed their terms and conditions!! Scam company. DO NOT USE (ref number 220306-001253)
2 years ago
Lori Bozievich Camarillo, CA
BEWARE, THIS SITE HAS THE WORST MATCHES, ITS NOT THE SAME AS IT WAS 15 YEARS AGO. IT'S PATHETIC NOW, OVER PRICED, AND THE CONTRACT IS SOOOOO ONE SIDED, THEY CAN CHANGE IT AT ANYTIME, BUT YOU CAN'T CHANGE YOUR SUBSCRIPTION. SLIMY COMPANY!!!!!! CONSUMER ADVOCATES NEED TO RESEARCH THIS!!!!! VERY BAD EXPERIENCE!
I wish I explored the free sites first! Much better, and if you want to upgrade THEY DON'T LOCK YOU INTO A CONTRACT TO A CONTRACT 3X MORE THEN BETTER DATING SITES.
2 years ago
Nathan Staehling Denver, CO
Eharmony is a scam. In 2 months I have not recieved one single real match. I am sent 3 or 4 "matches" per week and they are all the same thing. A woman logs on, creates half a profile and then never logs in again. I have yet to be matched with another paid member to even make an attempt at communication. The only filter settings I use are age 30 to 50 and within 150 miles of Denver. If eharmony expects me to be a recruiter, they can put me on the payroll.
2 years ago
Vincent Neff Westfield, IN
The 1st two months were great I had legit matches. Then the matches didn't match at all to the point that I had to delete people I had no interest in whatsoever ever. I was pairing me with people that I would never ever Date due to belief, lifestyle, work ethics, very disappointed. I feel it has been a waste of time and money. I an extroverted rather meet face to face. Dating online is a crock of crap!
2 years ago
