Zoosk was founded in 2007 by two undergraduate students at Sharif University of Technology in Iran: Shayan Zadeh and Alex Mehr. Both Zadeh and Mehr later went on to further their education in the United States.
Today, Zoosk.com has over 40 million members worldwide, with more than 3 million messages sent per day. Unlike other dating apps and sites, Zoosk users can utilize their algorithm to find matches, or browse by preference. There is a free version of Zoosk available, and members can use this service easily on their mobile device by downloading Zoosk from the mobile app store. It is also available via Amazon and Facebook Apps.
Attention: Zoosk reviews reveal subpar customer service and other concerns.
Positive Zoosk reviews (below) state that the online dating site is easy-to-use, reasonably secure, and a great way to meet locals in the area. However, the majority of user reviews reveal that customers aren't happy with the number of out-of-date profiles, fake accounts, and scammers on Zoosk. Other reported issues include subpar customer service and how hard it is to cancel a premium membership or delete Zoosk accounts.
Keep reading to learn more about how this popular dating site works and what it costs, read Zoosk pros and cons, feedback from real users. To better understand our review of this online dating platform, let's delve into the basics.
This online dating service is for singles across the world that are over the age of 18. It isn't a niche site, catering to a specific crowd.
Signing up for Zoosk doesn't take quite as long as some other online dating sites with in-depth personality questionnaires, like eHarmony, EliteSingles, and Match.com. It takes about 10 minutes. Either an email address or a Facebook account is required to register online.
Registration details include selecting your gender and gender preference. You have to choose one. However, bisexual members can contact customer support to get a second account setup at no additional cost, so you can access male and female singles while paying for just one subscription. Other required info includes the following:
Users have the option to signup with Facebook or Gmail authentication. If you sign up with Facebook, you can easily upload photos from your account.
Zoosk user account verification options include the following:
Zoosk profiles are pretty extensive compared to dating apps like Bumble. There is even an option to add a 1,500 character Story to your profile. You can also describe your perfect match or ideal date, 1,500 characters each.
At a minimum, you can take less than 10 minutes to set up your Zoosk profile. However, if you choose to add more details about yourself, it can take much longer.
The Zoosk dating platform offers a few different ways to find and connect with singles on your account, including the following:
The Carousel feature is similar to swiping on Tinder. You see the profile picture and age of a potential match. You get to select whether you are interested or not. When both parties have mutually 'liked' each other's profile, they will appear in your Connections, so that you can begin messaging. Rather than just swiping yes or no, you also have the option to either Star a profile or choose Maybe. In this section, you cannot view a member's full profile without paying coins or starting a subscription.
This section lets users flip through profiles of users that are active and online right now. If you want to immediately connect with people, this is your best bet. However, there are no location filters to set in this section.
This section lets users search through local singles, with lots of search filter options, including a geo radius of 3 to 100 miles. You can even save search parameters for easy access later.
Zoosk has a feature for paid subscribers called SmartPick, which evaluates your compatibility with other Zooskers. It uses Behavioral Matchmaking technology to learn from which profiles you like or pass on to streamline your match suggestions in the future. It also offers a survey to help you get more compatible matches.
Like most online dating platforms, Zoosk operates on a freemium model. Anyone can create a profile and get a taste of how the site works, and checkout Carousel, Online Now, Search, and SmartPick. You can send Smiles and Likes for free, but any other contact is going to cost you.
To send a message, read a message, chat, or access another premium feature, you need to use Zoosk Coins or pay to subscribe to the premium membership service.
Coins can be purchased by both free members and paid subscribers. Here's what they cost:
Zoosk coins can be used for a variety of features on the platform, including the following:
Coins can't be used to chat, send, or read messages. You still have to be a paid subscriber to access messaging and chat features.
If you want to send messages, chat, see the full profiles of users that have viewed you, or connect with SmartPickMatches, you need to be a paid member.
Customers looking to sign up for a Zoosk subscription can pay per month or choose between three-month, six-month, or annual subscription options.
|1-Month Membership||3-Month Membership||6-Month Membership||12-Month Membership|
|Cost Per Month Equivalent||$29.99 (Same)||$19.99||$12.49||$8.33|
Creating a Zoosk profile is relatively easy and only takes a few minutes (depending on how much information you give). The site asks for basic information such as height, gender, body type, children, education, religion, a few pictures, and other information to help members get better matches.
Each Zoosk member can input their interests and go into detail on what their ideal date would be. Each user has the option to verify their Zoosk profile with their social media accounts. This helps to improve their reputation on Zoosk.
The Zoosk mobile app also makes it easy to update any information and find potential matches. The dating app is available to download Zoosk in the app store for iOS devices Android devices.
Unlike many dating websites that it competes with, Zoosk's dating platform lets a person experience both major types of online dating in one service:
Zoosk's blog is filled with hundreds of articles about online dating. Members can read through the articles to get dating advice, learn how to stay safe while online dating, learn how to send and respond to messages, and find the latest dating studies. There are even articles about marriage and ways to make a long-term relationship last.
Zoosk has an entire success story page showing off the men and women who have used Zoosk and found love. The site shares the stories of couples who are currently in a long-term, serious relationship, married, or happily in love because of Zoosk.
While this isn't a dealbreaker for whether people should sign up for the site, it is nice to see couples who have braved the online dating world and found love.
Out of 80+ BestCompany reviews collected, the average Zoosk review rating is less than 1.5 stars out of five.
What are the biggest complaints that people have about this online dating service and app?
Additional common complaints include how difficult it is to delete your Zoosk account or cancel a premium membership and the excessive push for basic account members to make in-app purchases.
Online daters will have to sign up for one of Zoosk's monthly subscriptions to message, chat, see who's viewed them, and see Connections from SmartPick and Carousel.
While free members are able to see full profiles of other members in Online Now and Search, there isn't much more that you can do on Zoosk for free. The Zoosk free trial is merely for those looking to see how the site works and if it's right for them.
If you want to message anyone on the Zoosk app, you will need to become a premium member.
Zoosk members should know that subscriptions will automatically renew unless the account is canceled before the end of the subscription term.
In its Terms of Service, this dating website mentions that all fees and charges are nonrefundable and there are no refunds or credits for any partially used Paid Services (including partially used subscription periods) and Zoosk coin balances.
While users have a slew of Verification options to list their profile as verified, they should also be aware that Zoosk currently does not routinely screen registered users, inquire into the background of its users, attempt to verify information provided by its users or conduct criminal screenings of its users.
This isn't unique. It's pretty common in the online dating industry.
If you need help with something, there are only a few options outside of help articles and video tutorials. You can contact customer support through an on-site email form. A customer service hotline is not offered on-site. Additionally, live chat is not a contact option on this platform.
I have many of the same complaints listed, especially the bait and switch fake profiles intented to lure in subscriptions.Also, the automatic renewals and the difficulty canceling.Its purposely meant not to easily navigate. My next step is to look into being charged under the law, concerning in most part the bait and switch.This is two conartist from Iran perpetrating this SCAM.
Can’t cancel subscription and can’t delete account , they are attempting to take money off my account when I have clearly paused the account as I have met someone elsewhere , it’s like they are forcing you into to be on it
Once I upgraded to a paying membership, it got better. If you pay, you get a much better level of women. No pay? Bottom tier. However, there are ALOT of scammers who will approach you, especially if you elect the option to allow women to email you. Scammers look for that! However, I ask the scammers for info on what they say is their location. religion, etc. If they can't confirm facts, I know they're fake. I report them as Fake Profiles. More than half that I got were fake, but I had to get around those. I did meet about 6 women off-line, some nice. Better than POF, but more work. Then, my profile was deleted by Zoosk because it was "compromised." I had to create a new profile (they wiped out my old one completely!) They offered a month free service - but I lost my profile text and all of the contacts I was messaging. NOT HAPPY
I purchased a posting, paid in full, encounted a lady, and she want me to stop my searching on Zoosk, so suspended my account, our relationship did not work out, now Zoosk informed me that I account was good to the middle of December 2020, ok, I return to Zoosk to search again, and the (Zoosk) informed me they could not find my account in there system and I needed to subscribe to their site, I have contact them so many times I have lost count, now if my account is not there, WHY is all the listing of women keep sending me information on themselves via my listing ?? How could they these ladies know I am searching when, my subposed account does not exist in (Zoosk) their system, for now I hav e turn to Eharmony, I still would like some answer to their problem, I wound NOT recommend this site to any one
They Advertise to have free features but the only free features they have is to look at the available members and select "yes your interested or no your not interested". That's it. There is nothing else available for free on their site. I just joined yesterday 11/11/2020 and I just deactivated my account 11/12/2020 because I tried to send a message and a pop up window popped up to ask me to pay. I tried to read new messages and another pop up window popped up asking for money. What's the point in taking advantage of these free features if you can't send or read any messages. If you ask me It's not only a Scam but Their website Is a Complete Tease only! I was forced to give them a star in order to write this message otherwise I would not of give them one star either. One more thing when I deactivated my account they only give you so many characters to describe you are leaving. Full of Boloney!
Stole 90 dollars from me on veterans day.
Worse experience ever. I was scammed by a person named William S and because of this site. I will never believe in love again. It has been the worse experienced since my divorce. This person has used this site with several other women who have filed a complaint with FBI and Cyber crime. Hope no one else is scammed by using this site
it was alright... but to send texts to members; to upgrade is not cool. especially those who cant afford and desperate
If you don't have a paid membership you have absolutely no chance of sending anyone a message or any means of communication.
ZooSK is a rip off ! I started my account last Monday Oct. 5. As of today on 10 days on and PROBLEMS ALL DAY MY MESSAGES NOT GOING THROUGH ! PROBLEMS ON THE SIGHT ALL DAY TODAY ! WORSE YET NIGERIAN idiots are pretending to be American men using zoosk old members profile pictures ! Do they not properly screen it's SO CALLED MEMBERS !?!!! PROBLEMS ALL DAYTHOUGH? ONCE I PUT IN A MESSAGE I WAS SENDING TO COMPLAIN WITH THE F.C.C. , B.B.B. AND CONSUMER AFFAIRS IT CLEARED UP FOR 2 HOURS ! NOW..I CANT EVEN GET INTO MY ACCOUNT free only 10 freakn days !!! DONT WASTE YOUR MONEY ON ZOOSK !
Good was to meet beautiful woman & making great connections but is way to expensive
This dating site does not feature men who look professional and their profile pictures were not very attractive. The men did not look as if they were looking for respectable professional women.
Free but not free. I don't want to start the hassle of paying a subscription and unsubscribing back. Good website yet still can't find the right "one".
It's of fake profiles. Difficult to do a search.
Poor experience no luck And fake profiles
Not very good. Matches are pretty generic many from further distances. Sometimes not fitting the criteria I selected.
Honestly don't waste your money on Zoosk. 95 percent of your views are fake. Zoosk generates the views not the people themselves. There are people that have been on there for years, fake profiles and men that lie thru their teeth. I've had a man who used some else's information for a profile. When I did start talking to him I asked questions and the answers he was giving me didn't match what his profile said. Needless to say he never responded back when I questioned that. How do you trust words written on a dating sight? I want honestly not bs.
They failed to let me renew my subscription. They're as bad as POF and OkCupid. Pathetic.
Match.com and POF are so much better. Don't join Zoosk if you are male looking for a women. It's scam! I've dated a lot of women including being married for 24 years. Many were good looking; no kidding. These women are either fake or snobby. I cancelled my subscription.
I found Zoosk there is allot of implied interest but I believe to be fake. Also Zoosk charged me an activation fee as well as the membership fee. The site should distinguish between members that are current, have a paid membership and those that their paid membership is no longer active, or expired.
Fool in the Rain
I subscribed for 6 months and had several women view me every few hours indicating they were interested but would not reply to my messages. I only spoke to two women who actually replied back but only once each. After my subscription expired, I began getting as many as 4 emails a week stating someone messaged me or wanted to meet and countless emails stating women were viewing me AND most of them were good looking. I believe those were all Zoosk generated emails to try to get me to pay for another subscription in order to respond. They over extended by sending too many "Perfect Match" emails after I didn't get any during the 6 months I was active. Now I'm getting several a week??? HA! I'm not easily fool twice!
The site is full of scammers and insincere people. Was not a good overall experience for me. Won't use them again. They would also not refund even though I was unhappy.
My biggest complaint is the difficulty I'm having deactivating my account. I had thought I had deactivated it once, but it is still active. So, when I tried to deactivate it the 2nd time, following the directions in the app, the deactivation website wasn't working. That is, it forced me to give a reason and after I did, it still did not give me the option of deactivating. My second complaint is that I really didn't think it filtered possible matches very effectively at all.
nice app, I launched Zoosk and found new girlfriend that evening, today we're going to the date. I also used eHarmony, DoULike, Match.com.
It is unfair they will not make partial refunds. I've been on the site 15 days & I'm 99% sure I am being scammed already. Three times I have started to cancel my subscription. I do not recommend Zoosk.
Zoosk has many problems 1. if someone views you and you remove them from your list it sends them a view which looks like you viewed them. So they view you and so on. I have had people send me emails saying I view them 6 or more times when all i did was try to remove them. 2. they have a chat feature. If you send someone a chat request and they don't respond and they log off as soon as they log back on you get an email request the they requested to chat which was incorrect. 3. every time you scrool thru your viewed list it sends the people that viewed you a view from you. Again a vicious circle. this is the worst dating app I have seen.
Waste of time. The same people keep viewing your profile. That would indicate interest, no? Send them a message and they never reply. But they keep viewing your profile.
I had signed up once but didn’t remember why I quit briefly and signed up again when I run of our men to swipe on bumble. I have to say, as a female, the selection of men in my age group (48) is very limited. They are mostly over weight or age poorly. Sorry for being direct. Also I get most of the men that are much older than me instead of plus & minus. The connection, as other viewers have said, is very shallow but not worse than other websites. I am attractive and youthful looking and wish they could pair me with some men in the 40’s. Too late to canceled the paid subscription. Won’t recommended if you care about looks/physical attractions.
Bought the 6-month membership and cancelled it half way. Their view reports are bogus. There are ladies who view me several times a day. Yet, they don’t respond to my messages. What is more puzzling is that when I run a search of these ladies, their profiles are nowhere to be found. The only way to view their profiles is to click the picture on the view report. Something is very fishy and Zoosk is obviously cheating.
The company accepts no responsibility for selling a product that does not function. Their customer support lacks any concern to repair techincal malfunctions ocuring with an account, rendering subscription fee paid fraudulent in that they do not demonstrate any knowledge of "implied warranty" of service sold. I am paid up subscriber.. but I cannot use the messaging function... the website software blocks any attempt to upload photos and thus no messaging is allowed. Contact with Zoosk tech support has proven futile as their responses indicate they have no interest in pursuing my complaint of a useless paid subscription .. i.e. the services paid for are not available and not interest on their part to fix the problem with their software... making it fully functional via what was paid for.
They create fake a profile, and they using other people picture to connect you, fake person, want your cell phone, then usuing other people name. My advice to you specially people have 1 or two pictures don't trust its fake, they just want your money.
This website is a scam when women match with me they want to pay to view their profile or pay to read their messages
Asking for one time activation fee, one time 10% discount being advertised on their own website doesn't work
Keith A Brunner
Negative 5 STARS!!!!! • ZOOSK IS NOT FREE!!!!!! It takes two paying members to make a connection! Unless a paying member pays additionally to accept the opposite sex messages. However I have when I had paid the additional $9.99 others didn’t know they were able to contact me free! GGGRRR • Views are not always actual views but ZOOSK trying to force a connection! • You searches will consist of many profiles by 1 person. (They didn’t delete their previous profiles) ZOOSK uses these to falsely attract others!!! • Like above, your searches will consist of people that have not been on there for years! There is no option to search who has been on recently! ZOOSK also uses these to falsely attract others!!! • Searches seem to have the profiles in pretty much the same order every time you search! • Notification that someone wants to chat with you? But they didn’t say anything!? ZOOSK trying to force a connection! • Renewal-if you don’t cancel before your renewal date… they will have already charged you! • Views are seen in notification (Bell), then yet you go to views and do not see who viewed you???! Who know!!???? You miss out on views. • Messages are often lost, Slow messages,! I have had to F5 A lot to get through this site! • You can’t tell who is a paying member. It’s a guessing game! As if dating is not hard enough! • When you are done using the service, delete your profile and your pictures! Zoosk will use your profile to attract others. Yep. Even when you are not signed on and have forgotton about zoosk! Your profile is still out there. Don’t give people the wrong idea that you are active on there. At least delete your pictures!!!! • You are not allowed to put in your profile that you are a paying member or anything to that affect! Why is it a secret to announce if you are paying or not!????? It’s a guessing game!!!! • As a guy, you will get more attention from Scammers that have their number on the pictures! These are scams. Funny part about it is they approve your pictures (they had to approve mine) Why are all these scammers getting through to paying members?????? Are these pictures not going through the approval process? • Trying to understand why they have blocked my paying service. Is this a secret why you can’t tell me? Ok so CUSTOMER SERVICE SUCKS TOO!!!!! These are just some of the issues I have had with them in the past 3 years! With all that is said above Zoosk is very hard to deal with and very hard to make a connection with! I guess it’s the Zoosk intention to try to egg interests on but I believe it hurts and adds to the confusion when getting to know someone! • I had started to write this while I was a paying member. On Sunday August 12. I was blocked from Service! I had contacted them and they refuse to tell me how I violated Terms of Service. At that point. I decided to finish this review! Leave reviews with several blogs and complaint boards, and dispute the payment with my bank! BBB-Not sure with all of the BBB reviews that they let this company or business live!!!!! BBB doesn’t appear to favor the consumer! Apparently you cannot file a complaint at BBB regarding Zoosk.
Signed up for 1 month. Also purchased the enhanced messaging. I had one ONE... YES ONE... person who I could "chat" with even though there were numerous others who requested to chat. I wrote numerous times to ask why I could not chat... NO REPLY! I guess you live and learn about the good the bad and the REALLY BAD sites... and ZOOSK is really, really bad.
Good luck if you ever want to cancel the membership!!! They KEEP on charging your card even after removing your profile or pressing their "Discontinue" button. Lots of FAKE accounts on this site as well. Many ladies from out of the country who want to email or text after initial contact. A REAL JOKE
I signed up for 1 month to try it out I was very disappointed. Seen quite a few profiles that I know are fake. I canceled my subscription well before the renewal date and they still charged me even having jump through all the hoops to cancel it. Which sounds about the same as a lot of these other reviews. All in all it was a waste of time and money
No way of telling if profiles are of current members or ever have been members. Obviously cannot converse with someone not a member without paying more so anyone can contact you. Some views show up but don't show in alerts something askew there. No way to search for members by name & and a search will yield same results for weeks or months, then suddenly next time may be completly different profiles you have never seen.
I was very disappointed with Zoosk. They send automated messages to trick you into signing up. One month with Zoosk, then I cancelled.
Stay away from Zoosk. I joined for a month and cancelled my subscription immediately so I wouldn't be charged for a second month. I was charged anyway, and they refuse to refund my credit card even though I caught it the day it posted. You have to hit the cancel button in about 5 consecutive screens before it actually cancels the subscription. I received emails telling me I had a messages from a member, but when I clicked the link it took me to a page that said I didn't have any messages. There were a few interesting people on the site, but I never heard back from any of them. I did a little research and found some were fake. One had a verified picture, but it turns out the picture was one Demi Lovato posted of herself w/o makeup.
I recently joined zoosk and I’ve found it’s terrible ! I believe there’s fake profiles , some maybe genuine, but not many I feel like I’ve wasted my time and money
unfortunate i spent so much money and just a few days i already realized how bad a decision this was. pay to talk, pay extra so others can talk to you without paying. not really any way to narrow down searches. whenever i try the carousel feature i didn't know it immediately sends hearts to every single person. most people don't put anything in their bios and im someone who doesnt look at faces but stories to give me an idea if i'd like them or not. it doesn't tell you how long someone has been offline or if their profile SHOULD be active. overall really bummed out
Wish I'd found this site BEFORE I stupidly signed up for three mos. It's AWFUL. There is next to no way to set up criteria for people who might be a good match, unless you do it in the SEARCH function. Every day I get "smart picks" - and while in my 'story' I've indicated higher education, fit, within 50 miles, non-smokers, I get sent profiles from 250 miles away, men who look like my grandfather or an extra in a Hells Angels movie (nothing against bikers, but that's NOT what I'm looking for.) There's no way to delete someone from the list of people who are interested in you except to BLOCK them. It's a lousy site overall, not user-friendly, and certainly not interested in anything but making $$ for themselves. Reported a guy who admitted he was married, they did nothing. Haven't run across any serious problems yet, but in the time I have left on there I am sure I will run into some weirdos. FYI - even if you cancel with them (which only means you won't be auto-renewed) you have to send a snail mail letter demanding that ALL your information be removed from the site .... that's why it looks like there are so many members. No one gets deleted unless you tell them to.
Looking for a Partner
Zoosk does a poor job of matching. All dating sites have the same problem, they match you with people out of your distance range. They also decide what age group you should be matched with. While you pay for a subscription, they are always trying to sell you something else to enhance your experience. Since your experience is poor to start with adding in more money isn't going to make any difference. I am an older woman over 70 and the men on Zoosk as is the same on other dating sites are looking for much younger women. All in all these sites are a waste of time and money
This review comes from 5 years of off and on membership in 30-90 day increments in search of a possible Long Term Relationship with a male between 55-65 years. At great expense per outcome, this endeavor resulted in two miserable dates and one stalker. The stalker would have been a date, but I caught him trying to put Valium in my soda while I was the ladies room. I walked out to find him doing this, so I left. Six months later he showed up at the airport following me on my vacation out of country! IMHO here’s the scoop for men of this age group online at Zoosk: 80 percent fake profiles, 10 percent identity theives, 5 percent are marrieds looking for pen pals and 5 percent poor souls like me looking for love in all the wrong places. The memberships are fake and numbers inflated to make the buyer feel like it is a good investment. Buyer beware!
DO NOT PAY THEM ANY MONEY!!! I cannot emphasize this enough. When I tried to cancel, Zoosk sent me a message that my account was cancelled, but I could continue to use it until my subscription term was done. Ummm, that's not how a cancellation works, Zoosk. There are many fake & inactive profiles here. The final straw was after being a member for a week, getting a nice message & responding within 3 minutes. Zoosk told me that the member had cancelled their account. Sure, that makes sense. Don't waste your time & especially not your money with these thieves.
Please, don't do it! Even calling a customer service rep to ask how to use the site is impossible! And I've only been a paid subscriber for two days. The most ridiculous and time consuming farce I've ever gotten myself into by not reading the fine print. Silly girl. I'm done. I'll go out and use my time wisely, as someone else here said, by volunteering in my community. Could net me at least one real date.
It took me about 3 weeks to get fed up with zoosk. Their site navigation sucks. Be prepared to get a ton of error messages. After cancelling my subscription (I paid for six months and only used three weeks), they are still sending me texts saying people are messaging me. I'm trying to find out if my profile is still on there, which infuriates me. How can we not have control over our own life, face, and information? I would give this site no stars if it wasn't for some nice men that I met on there, but everyone tells me match is far superior a site to use.
Zoosk is not trustworthy in ways that hurt if you pay for the service. Zoosk claims to have millions of members. Less than one in four may be a legitimate active member. The millions of profiles of people that are likely scammers or profiles of people who are not actively using Zoosk waste your money, frustrate you, and cost you precious days of your life lost in willful illusion. Many of the profiles are of people who never were active users. Zoosk edits anything posted to Zoosk to remove any disclosure of the profile's inactive status or dissatisfaction with Zoosk. Other services may also bloat their user base with phony profiles. I doubt though that any has the huge number that Zoosk has - or anything close. Zoosk functionality is weak and some flaws are chronic. The "matches" Zoosk shows are often ludicrous and contradictory when you compare your profile with the Zoosk match. The Zoosk SmartPick function has never reliably functioned. Zoosk's billing and collection practices appear to blatantly disadvantage their customers. Zoosk could make Wells Fargo's greedy fraudulant customer treatment look friendly by comparison. Zoosk appears to care little about failing to provide the service promised. Zoosk employees only "apologize" for the untruths told by other employees. There is no apparent institutional honesty. A BBB Better Business Bureau rating is paid for by the business and is not a reliable indicator of the rated business's honesty.
Their system generated automated message that you respond to and gets no response is very disheartening when u are looking to communicate with that person Now I know why and that Carousel match it a joke I'm through with any online dating services especially ZOOSK I found someone but I never got to chat because of the additional cost It all about the mighty dollar and nothing is 'free''