Zoosk was founded in 2007 by two undergraduate students at Sharif University of Technology in Iran: Shayan Zadeh and Alex Mehr. Both Zadeh and Mehr later went on to further their education in the United States.

Today, Zoosk.com has over 40 million members worldwide, with more than 3 million messages sent per day. Unlike other dating apps and sites, Zoosk users can utilize their algorithm to find matches, or browse by preference. There is a free version of Zoosk available, and members can use this service easily on their mobile device by downloading Zoosk from the mobile app store. It is also available via Amazon and Facebook Apps.

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Attention: Zoosk Time-Saver Consumer Review Summary

Positive Zoosk reviews (below) state that the online dating site is easy-to-use, reasonably secure, and a great way to meet locals in the area. However, the majority of user reviews reveal that customers aren't happy with the number of out-of-date profiles, fake accounts, and scammers on Zoosk. Other reported issues include subpar customer service, and how hard it is to cancel a premium membership or delete Zoosk accounts.

Keep reading to learn more about how this popular dating site works and what it costs, read Zoosk pros and cons, feedback from real users, or learn about better-ranking online dating alternatives. To better understand our review of this online dating platform, let's delve into the basics.

Zoosk Basics

Who is Zoosk for?

This online dating service is for singles across the world that are over the age of 18. It isn't a niche site, catering to a specific crowd.

What is the Zoosk signup process like?

Signing up for Zoosk doesn't take quite as long as some other online dating sites with in-depth personality questionnaires, like eHarmony, EliteSingles, and Match.com. It takes about 10 minutes. Either an email address or a Facebook account is required to register online.

Registration details include selecting your gender and gender preference. You have to choose one. However, bisexual members can contact customer support to get a second account setup at no additional cost, so you can access male and female singles while paying for just one subscription. Other required info includes the following:

  • Zip code
  • Birthday
  • Ethnicity
  • Education
  • Body type
  • Height
  • Smoker/non-smoker
  • Religion — Select from a list, including Agnostic, Athiest, Buddhist, Christian, Catholic (Christian), Hindu, Jewish, Muslim, Spiritual, or other

Users have the option to signup with Facebook or Gmail authentication. If you sign up with Facebook, you can easily upload photos from your account.

Zoosk user account verification options include the following:

  • Facebook
  • Twitter
  • Photo verification (moderated by staff)
  • Phone number

Zoosk profiles are pretty extensive compared to dating apps like Bumble. There is even an option to add a 1,500 character Story to your profile. You can also describe your perfect match or ideal date, 1,500 characters each.

At a minimum, you can take less than 10 minutes to set up your Zoosk profile. However, if you choose to add more details about yourself, it can take much longer.

How does Zoosk work?

The Zoosk dating platform offers a few different ways to find and connect with singles on your account, including the following:

Zoosk Carousel

The Carousel feature is similar to swiping on Tinder. You see the profile picture and age of a potential match. You get to select whether you are interested or not. When both parties have mutually 'liked' each other's profile, they will appear in your Connections, so that you can begin messaging. Rather than just swiping yes or no, you also have the option to either Star a profile or choose Maybe. In this section, you cannot view a member's full profile without paying coins or starting a subscription.

Online Now

This section lets users flip through profiles of users that are active and online right now. If you want to immediately connect with people, this is your best bet. However, there are no location filters to set in this section.

Zoosk Search

This section lets users search through local singles, with lots of search filter options, including a geo radius of 3 to 100 miles. You can even save search parameters for easy access later.

SmartPick

Zoosk has a feature for paid subscribers called SmartPick, which evaluates your compatibility with other Zooskers. It uses Behavioral Matchmaking technology to learn from which profiles you like or pass on to streamline your match suggestions in the future. It also offers a survey to help you get more compatible matches.

What can you do for FREE on Zoosk?

Like most online dating platforms, Zoosk operates on a freemium model. Anyone can create a profile and get a taste of how the site works, and checkout Carousel, Online Now, Search, and SmartPick. You can send Smiles and Likes for free, but any other contact is going to cost you.

What are the premium or paid features on Zoosk?

To send a message, read a message, chat, or access another premium feature, you need to use Zoosk Coins or pay to subscribe to the premium membership service.

Zoosk Coins

Coins can be purchased by both free members and paid subscribers. Here's what they cost:

  • $4.99 for 50 coins
  • $19.99 for 250 coins
  • $49.99 for 750 coins

Zoosk coins can be used for a variety of features on the platform, including the following:

  • Boost — Pay 150 coins to be highlighted in search results, inbox messages, and other users' Carousel
  • Unlock Carousel Matches — Unlock another member's profile, suggested to connect with users that have expressed interest in you. A paid subscription is still needed to message or chat.
  • Buy Virtual Gifts — To show interest in another person and differentiate yourself from the crowd, you can use 10 to 100 coins to buy them a virtual gift. Gifts are basically cute little graphics of things like hearts, a gem, lips, a cupcake, a bouquet of flowers, and more.
  • Delivery Confirmations (for paid subscribers only) — Also known in the dating app world as “read receipts,” this option will let you know when another person has opened your chat message
  • Go Invisible — Pay 30 coins to browse and view member profiles for 30 minutes without being shown in their Views list

Coins can't be used to chat, send, or read messages. You still have to be a paid subscriber to access messaging and chat features.

Zoosk Subscriptions

If you want to send messages, chat, see the full profiles of users that have viewed you, or connect with SmartPickMatches, you need to be a paid member.

Customers looking to sign up for a Zoosk subscription can pay per month or choose between three-month, six-month, or annual subscription options.

  1-Month Membership 3-Month Membership 6-Month Membership 12-Month Membership
Subscription Price $29.99 $59.99 $74.99 $99.99
Cost Per Month Equivalent $29.99 (Same) $19.99 $12.49 $8.33

 


With the Zoosk basics covered, keep reading for pros and cons or skip to consumer reviews.

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The Good

  • Easy to Set Up a Dating Profile
  • Match or Browse
  • Dating Insights and Advice
  • Zoosk Couples

Easy to Set Up a Dating Profile

Creating a Zoosk profile is relatively easy and only takes a few minutes (depending on how much information you give). The site asks for basic information such as height, gender, body type, children, education, religion, a few pictures, and other information to help members get better matches.

Each Zoosk member can input their interests and go into detail on what their ideal date would be. Each user has the option to verify their Zoosk profile with their social media accounts. This helps to improve their reputation on Zoosk.

The Zoosk mobile app also makes it easy to update any information and find potential matches. The dating app is available to download Zoosk in the app store for iOS devices Android devices.

Match or Browse

Unlike many dating websites that it competes with, Zoosk's dating platform lets a person experience both major types of online dating in one service:

  • Scientific matchmaking based on an algorithm
  • Browse nearby singles based on your location

Dating Insights and Advice

Zoosk's blog is filled with hundreds of articles about online dating. Members can read through the articles to get dating advice, learn how to stay safe while online dating, learn how to send and respond to messages, and find the latest dating studies. There are even articles about marriage and ways to make a long-term relationship last.

Zoosk Couples

Zoosk has an entire success story page showing off the men and women who have used Zoosk and found love. The site shares the stories of couples who are currently in a long-term, serious relationship, married, or happily in love because of Zoosk.

While this isn't a dealbreaker for whether people should sign up for the site, it is nice to see couples who have braved the online dating world and found love.

The Bad

  • Consumer Complaints
  • Pay to Message, Chat, and Use Other Features
  • No Refunds
  • Does Not Attempt to Verify Information
  • No Customer Support Hotline

Consumer Complaints

Out of 80+ BestCompany reviews collected, the average Zoosk review rating is less than 1.5 stars out of five.

What are the biggest complaints that people have about this online dating service and app?

  • Fake profile issues — Many people feel that Zoosk is littered with fake profiles and online scammers.
  • User experience — The dating site is mentioned several times as overly difficult to navigate.
  • Customer service — Several reviews report that Zoosk customer support is subpar at best.
  • Bait and switch messages — Many report that the platform is regularly sending bogus messages to get non-paying Zoosk free members to sign up for a paid membership.

Additional common complaints include how difficult it is to delete your Zoosk account or cancel a premium membership and the excessive push for basic account members to make in-app purchases.

Pay to Message, Chat, and Use Other Features

Online daters will have to sign up for one of Zoosk's monthly subscriptions to message, chat, see who's viewed them, and see Connections from SmartPick and Carousel.

While free members are able to see full profiles of other members in Online Now and Search, there isn't much more that you can do on Zoosk for free. The Zoosk free trial is merely for those looking to see how the site works and if it's right for them.

If you want to message anyone on the Zoosk app, you will need to become a premium member.

Zoosk members should know that subscriptions will automatically renew unless the account is canceled before the end of the subscription term.

No Refunds

In its Terms of Service, this dating website mentions that all fees and charges are nonrefundable and there are no refunds or credits for any partially used Paid Services (including partially used subscription periods) and Zoosk coin balances.

Does Not Attempt to Verify Information

While users have a slew of Verification options to list their profile as verified, they should also be aware that Zoosk currently does not routinely screen registered users, inquire into the background of its users, attempt to verify information provided by its users or conduct criminal screenings of its users.

This isn't unique. It's pretty common in the online dating industry.

No Customer Support Hotline

If you need help with something, there are only a few options outside of help articles and video tutorials. You can contact customer support through an on-site email form. A customer service hotline is not offered on-site. Additionally, live chat is not a contact option on this platform.

The Bottom Line

People looking for a generic dating site with plenty of users can consider Zoosk as an option. Zoosk is a recognized name, and there are quite a few people who have found success using the site. Setting up a profile is easy and there are some good blog posts on how to navigate the world of online dating.

However, a significant number of consumer reviews reveal some issues with the service that daters might find troublesome. Many customers have a problem with the fact that the site only allows those with paid memberships to use any features. Other online dating sites usually have one or two free features for non-paying members, but Zoosk pretty much requires members to pay to message, chat, or anything else. Once purchasing a subscription, many members felt that it wasn't worth their time and money, as they thought there was a substantial number of scammers and fake profiles.

Overall, we recommend online daters find out more about Zoosk before signing up for a paid subscription and scroll down to read online reviews. Also, be sure to check out other online dating companies to find one that's right for you.

Have you tried out Zoosk in search of your perfect match? How did it go? Would you recommend this dating service to a friend? Let us know about your experience with a quick review below.

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User Reviews

Star Rating

1.4
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86 Reviews

Review Breakdown

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Sheree Starkey

July 6th, 2020 Dallas, TX DETAILS arrow_drop_down
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Honestly don't waste your money on Zoosk. 95 percent of your views are fake. Zoosk generates the views not the people themselves. There are people that have been on there for years, fake profiles and men that lie thru their teeth. I've had a man who used some else's information for a profile. When I did start talking to him I asked questions and the answers he was giving me didn't match what his profile said. Needless to say he never responded back when I questioned that. How do you trust words written on a dating sight? I want honestly not bs.

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Dave

June 14th, 2020 Milford, MI DETAILS arrow_drop_down
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They failed to let me renew my subscription. They're as bad as POF and OkCupid. Pathetic.

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T M

May 25th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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Match.com and POF are so much better. Don't join Zoosk if you are male looking for a women. It's scam! I've dated a lot of women including being married for 24 years. Many were good looking; no kidding. These women are either fake or snobby. I cancelled my subscription.

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Bob

April 17th, 2020 Kitchener, ON DETAILS arrow_drop_down
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I found Zoosk there is allot of implied interest but I believe to be fake. Also Zoosk charged me an activation fee as well as the membership fee. The site should distinguish between members that are current, have a paid membership and those that their paid membership is no longer active, or expired.

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Fool in the Rain

March 3rd, 2020 Opelousas, LA DETAILS arrow_drop_down
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I subscribed for 6 months and had several women view me every few hours indicating they were interested but would not reply to my messages. I only spoke to two women who actually replied back but only once each. After my subscription expired, I began getting as many as 4 emails a week stating someone messaged me or wanted to meet and countless emails stating women were viewing me AND most of them were good looking. I believe those were all Zoosk generated emails to try to get me to pay for another subscription in order to respond. They over extended by sending too many "Perfect Match" emails after I didn't get any during the 6 months I was active. Now I'm getting several a week??? HA! I'm not easily fool twice!

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Packer Backer

January 14th, 2020 Plano, TX DETAILS arrow_drop_down
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The site is full of scammers and insincere people. Was not a good overall experience for me. Won't use them again. They would also not refund even though I was unhappy.

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Nancy Smith

January 3rd, 2020 Covina, CA DETAILS arrow_drop_down
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My biggest complaint is the difficulty I'm having deactivating my account. I had thought I had deactivated it once, but it is still active. So, when I tried to deactivate it the 2nd time, following the directions in the app, the deactivation website wasn't working. That is, it forced me to give a reason and after I did, it still did not give me the option of deactivating. My second complaint is that I really didn't think it filtered possible matches very effectively at all.

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James Collins

December 26th, 2019 Ashburn, VA

nice app, I launched Zoosk and found new girlfriend that evening, today we're going to the date. I also used eHarmony, DoULike, Match.com.

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[email protected]

November 4th, 2019 Winston-Salem, NC DETAILS arrow_drop_down
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It is unfair they will not make partial refunds. I've been on the site 15 days & I'm 99% sure I am being scammed already. Three times I have started to cancel my subscription. I do not recommend Zoosk.

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John

October 17th, 2019 Huntington Beach, CA DETAILS arrow_drop_down
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Zoosk has many problems 1. if someone views you and you remove them from your list it sends them a view which looks like you viewed them. So they view you and so on. I have had people send me emails saying I view them 6 or more times when all i did was try to remove them. 2. they have a chat feature. If you send someone a chat request and they don't respond and they log off as soon as they log back on you get an email request the they requested to chat which was incorrect. 3. every time you scrool thru your viewed list it sends the people that viewed you a view from you. Again a vicious circle. this is the worst dating app I have seen.

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David

October 10th, 2019 Fairfield, OH DETAILS arrow_drop_down
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Waste of time. The same people keep viewing your profile. That would indicate interest, no? Send them a message and they never reply. But they keep viewing your profile.

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Emily

October 8th, 2019 Erie, CO DETAILS arrow_drop_down
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I had signed up once but didn’t remember why I quit briefly and signed up again when I run of our men to swipe on bumble. I have to say, as a female, the selection of men in my age group (48) is very limited. They are mostly over weight or age poorly. Sorry for being direct. Also I get most of the men that are much older than me instead of plus & minus. The connection, as other viewers have said, is very shallow but not worse than other websites. I am attractive and youthful looking and wish they could pair me with some men in the 40’s. Too late to canceled the paid subscription. Won’t recommended if you care about looks/physical attractions.

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SjcJose

September 11th, 2019 Cupertino, CA DETAILS arrow_drop_down
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Bought the 6-month membership and cancelled it half way. Their view reports are bogus. There are ladies who view me several times a day. Yet, they don’t respond to my messages. What is more puzzling is that when I run a search of these ladies, their profiles are nowhere to be found. The only way to view their profiles is to click the picture on the view report. Something is very fishy and Zoosk is obviously cheating.

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Russ Mize

September 11th, 2019 Bedford, VA DETAILS arrow_drop_down
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The company accepts no responsibility for selling a product that does not function. Their customer support lacks any concern to repair techincal malfunctions ocuring with an account, rendering subscription fee paid fraudulent in that they do not demonstrate any knowledge of "implied warranty" of service sold. I am paid up subscriber.. but I cannot use the messaging function... the website software blocks any attempt to upload photos and thus no messaging is allowed. Contact with Zoosk tech support has proven futile as their responses indicate they have no interest in pursuing my complaint of a useless paid subscription .. i.e. the services paid for are not available and not interest on their part to fix the problem with their software... making it fully functional via what was paid for.

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Beckett

August 30th, 2019 Box Elder, SD DETAILS arrow_drop_down
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They create fake a profile, and they using other people picture to connect you, fake person, want your cell phone, then usuing other people name. My advice to you specially people have 1 or two pictures don't trust its fake, they just want your money.

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Fishmonger

August 23rd, 2019 Jacksonville Beach, FL DETAILS arrow_drop_down
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This website is a scam when women match with me they want to pay to view their profile or pay to read their messages

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Suren Arora

August 19th, 2019

Asking for one time activation fee, one time 10% discount being advertised on their own website doesn't work

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Keith A Brunner

August 13th, 2019 Morrow, OH DETAILS arrow_drop_down
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Negative 5 STARS!!!!! • ZOOSK IS NOT FREE!!!!!! It takes two paying members to make a connection! Unless a paying member pays additionally to accept the opposite sex messages. However I have when I had paid the additional $9.99 others didn’t know they were able to contact me free! GGGRRR • Views are not always actual views but ZOOSK trying to force a connection! • You searches will consist of many profiles by 1 person. (They didn’t delete their previous profiles) ZOOSK uses these to falsely attract others!!!  • Like above, your searches will consist of people that have not been on there for years! There is no option to search who has been on recently! ZOOSK also uses these to falsely attract others!!! • Searches seem to have the profiles in pretty much the same order every time you search! • Notification that someone wants to chat with you? But they didn’t say anything!? ZOOSK trying to force a connection! • Renewal-if you don’t cancel before your renewal date… they will have already charged you! • Views are seen in notification (Bell), then yet you go to views and do not see who viewed you???! Who know!!???? You miss out on views. • Messages are often lost, Slow messages,! I have had to F5 A lot to get through this site! • You can’t tell who is a paying member. It’s a guessing game! As if dating is not hard enough! • When you are done using the service, delete your profile and your pictures! Zoosk will use your profile to attract others. Yep. Even when you are not signed on and have forgotton about zoosk! Your profile is still out there. Don’t give people the wrong idea that you are active on there. At least delete your pictures!!!! • You are not allowed to put in your profile that you are a paying member or anything to that affect! Why is it a secret to announce if you are paying or not!????? It’s a guessing game!!!! • As a guy, you will get more attention from Scammers that have their number on the pictures! These are scams. Funny part about it is they approve your pictures (they had to approve mine) Why are all these scammers getting through to paying members?????? Are these pictures not going through the approval process? • Trying to understand why they have blocked my paying service. Is this a secret why you can’t tell me? Ok so CUSTOMER SERVICE SUCKS TOO!!!!! These are just some of the issues I have had with them in the past 3 years! With all that is said above Zoosk is very hard to deal with and very hard to make a connection with! I guess it’s the Zoosk intention to try to egg interests on but I believe it hurts and adds to the confusion when getting to know someone! • I had started to write this while I was a paying member. On Sunday August 12. I was blocked from Service! I had contacted them and they refuse to tell me how I violated Terms of Service. At that point. I decided to finish this review! Leave reviews with several blogs and complaint boards, and dispute the payment with my bank! BBB-Not sure with all of the BBB reviews that they let this company or business live!!!!! BBB doesn’t appear to favor the consumer! Apparently you cannot file a complaint at BBB regarding Zoosk.

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Disappointed

August 13th, 2019 Willoughby, OH DETAILS arrow_drop_down
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Signed up for 1 month. Also purchased the enhanced messaging. I had one ONE... YES ONE... person who I could "chat" with even though there were numerous others who requested to chat. I wrote numerous times to ask why I could not chat... NO REPLY! I guess you live and learn about the good the bad and the REALLY BAD sites... and ZOOSK is really, really bad.

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AZ single

August 1st, 2019 Scottsdale, AZ DETAILS arrow_drop_down
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Good luck if you ever want to cancel the membership!!! They KEEP on charging your card even after removing your profile or pressing their "Discontinue" button. Lots of FAKE accounts on this site as well. Many ladies from out of the country who want to email or text after initial contact. A REAL JOKE

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DTMC

June 5th, 2019 Albany, GA DETAILS arrow_drop_down
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I signed up for 1 month to try it out I was very disappointed. Seen quite a few profiles that I know are fake. I canceled my subscription well before the renewal date and they still charged me even having jump through all the hoops to cancel it. Which sounds about the same as a lot of these other reviews. All in all it was a waste of time and money

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Chris Psalmonds

May 19th, 2019 Middleburg, FL DETAILS arrow_drop_down
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No way of telling if profiles are of current members or ever have been members. Obviously cannot converse with someone not a member without paying more so anyone can contact you. Some views show up but don't show in alerts something askew there. No way to search for members by name & and a search will yield same results for weeks or months, then suddenly next time may be completly different profiles you have never seen.

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Juni Pearson

May 6th, 2019 DETAILS arrow_drop_down
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I was very disappointed with Zoosk. They send automated messages to trick you into signing up. One month with Zoosk, then I cancelled.

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UPFF

May 1st, 2019 Menominee, MI DETAILS arrow_drop_down
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Stay away from Zoosk. I joined for a month and cancelled my subscription immediately so I wouldn't be charged for a second month. I was charged anyway, and they refuse to refund my credit card even though I caught it the day it posted. You have to hit the cancel button in about 5 consecutive screens before it actually cancels the subscription. I received emails telling me I had a messages from a member, but when I clicked the link it took me to a page that said I didn't have any messages. There were a few interesting people on the site, but I never heard back from any of them. I did a little research and found some were fake. One had a verified picture, but it turns out the picture was one Demi Lovato posted of herself w/o makeup.

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Ant Rawlins

April 25th, 2019 DETAILS arrow_drop_down
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I recently joined zoosk and I’ve found it’s terrible ! I believe there’s fake profiles , some maybe genuine, but not many I feel like I’ve wasted my time and money

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jesus L

April 12th, 2019 San Diego, CA DETAILS arrow_drop_down
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unfortunate i spent so much money and just a few days i already realized how bad a decision this was. pay to talk, pay extra so others can talk to you without paying. not really any way to narrow down searches. whenever i try the carousel feature i didn't know it immediately sends hearts to every single person. most people don't put anything in their bios and im someone who doesnt look at faces but stories to give me an idea if i'd like them or not. it doesn't tell you how long someone has been offline or if their profile SHOULD be active. overall really bummed out

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Rachel Miller

April 5th, 2019 DETAILS arrow_drop_down
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Wish I'd found this site BEFORE I stupidly signed up for three mos. It's AWFUL. There is next to no way to set up criteria for people who might be a good match, unless you do it in the SEARCH function. Every day I get "smart picks" - and while in my 'story' I've indicated higher education, fit, within 50 miles, non-smokers, I get sent profiles from 250 miles away, men who look like my grandfather or an extra in a Hells Angels movie (nothing against bikers, but that's NOT what I'm looking for.) There's no way to delete someone from the list of people who are interested in you except to BLOCK them. It's a lousy site overall, not user-friendly, and certainly not interested in anything but making $$ for themselves. Reported a guy who admitted he was married, they did nothing. Haven't run across any serious problems yet, but in the time I have left on there I am sure I will run into some weirdos. FYI - even if you cancel with them (which only means you won't be auto-renewed) you have to send a snail mail letter demanding that ALL your information be removed from the site .... that's why it looks like there are so many members. No one gets deleted unless you tell them to.

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Looking for a Partner

March 31st, 2019 DETAILS arrow_drop_down
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Zoosk does a poor job of matching. All dating sites have the same problem, they match you with people out of your distance range. They also decide what age group you should be matched with. While you pay for a subscription, they are always trying to sell you something else to enhance your experience. Since your experience is poor to start with adding in more money isn't going to make any difference. I am an older woman over 70 and the men on Zoosk as is the same on other dating sites are looking for much younger women. All in all these sites are a waste of time and money

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Ann Cooper

March 24th, 2019 Montgomery, AL DETAILS arrow_drop_down
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This review comes from 5 years of off and on membership in 30-90 day increments in search of a possible Long Term Relationship with a male between 55-65 years. At great expense per outcome, this endeavor resulted in two miserable dates and one stalker. The stalker would have been a date, but I caught him trying to put Valium in my soda while I was the ladies room. I walked out to find him doing this, so I left. Six months later he showed up at the airport following me on my vacation out of country! IMHO here’s the scoop for men of this age group online at Zoosk: 80 percent fake profiles, 10 percent identity theives, 5 percent are marrieds looking for pen pals and 5 percent poor souls like me looking for love in all the wrong places. The memberships are fake and numbers inflated to make the buyer feel like it is a good investment. Buyer beware!

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Roggan Graham

March 19th, 2019 Mt. Pleasant, SC DETAILS arrow_drop_down
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DO NOT PAY THEM ANY MONEY!!! I cannot emphasize this enough. When I tried to cancel, Zoosk sent me a message that my account was cancelled, but I could continue to use it until my subscription term was done. Ummm, that's not how a cancellation works, Zoosk. There are many fake & inactive profiles here. The final straw was after being a member for a week, getting a nice message & responding within 3 minutes. Zoosk told me that the member had cancelled their account. Sure, that makes sense. Don't waste your time & especially not your money with these thieves.

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K. Parker

March 5th, 2019 Brevard, NC

Please, don't do it! Even calling a customer service rep to ask how to use the site is impossible! And I've only been a paid subscriber for two days. The most ridiculous and time consuming farce I've ever gotten myself into by not reading the fine print. Silly girl. I'm done. I'll go out and use my time wisely, as someone else here said, by volunteering in my community. Could net me at least one real date.

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Donna

February 13th, 2019 Oyster Bay, NY DETAILS arrow_drop_down
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It took me about 3 weeks to get fed up with zoosk. Their site navigation sucks. Be prepared to get a ton of error messages. After cancelling my subscription (I paid for six months and only used three weeks), they are still sending me texts saying people are messaging me. I'm trying to find out if my profile is still on there, which infuriates me. How can we not have control over our own life, face, and information? I would give this site no stars if it wasn't for some nice men that I met on there, but everyone tells me match is far superior a site to use.

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utahslcjay

February 4th, 2019 North Salt Lake, UT DETAILS arrow_drop_down
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Zoosk is not trustworthy in ways that hurt if you pay for the service. Zoosk claims to have millions of members. Less than one in four may be a legitimate active member. The millions of profiles of people that are likely scammers or profiles of people who are not actively using Zoosk waste your money, frustrate you, and cost you precious days of your life lost in willful illusion. Many of the profiles are of people who never were active users. Zoosk edits anything posted to Zoosk to remove any disclosure of the profile's inactive status or dissatisfaction with Zoosk. Other services may also bloat their user base with phony profiles. I doubt though that any has the huge number that Zoosk has - or anything close. Zoosk functionality is weak and some flaws are chronic. The "matches" Zoosk shows are often ludicrous and contradictory when you compare your profile with the Zoosk match. The Zoosk SmartPick function has never reliably functioned. Zoosk's billing and collection practices appear to blatantly disadvantage their customers. Zoosk could make Wells Fargo's greedy fraudulant customer treatment look friendly by comparison. Zoosk appears to care little about failing to provide the service promised. Zoosk employees only "apologize" for the untruths told by other employees. There is no apparent institutional honesty. A BBB Better Business Bureau rating is paid for by the business and is not a reliable indicator of the rated business's honesty.

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MARIAN

January 26th, 2019 Beachwood, OH DETAILS arrow_drop_down
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Their system generated automated message that you respond to and gets no response is very disheartening when u are looking to communicate with that person Now I know why and that Carousel match it a joke I'm through with any online dating services especially ZOOSK I found someone but I never got to chat because of the additional cost It all about the mighty dollar and nothing is 'free''

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Stevie

January 21st, 2019 DETAILS arrow_drop_down
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Very bad dating app all about money and no support for issues! Recently my subscription cost me $239.98 Australian dollars for 6 months overcharged or a scam and then I had problems with chats or messages could not used them at all even asking for more money! I had submitted a number of complaints 20 -30 nothing happened to fix the issues had this problem also last year. My only option is to make a complaint to itunes for a full refund! Zoosk is about money and very poor on support!

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Calvin

January 17th, 2019 Stratham, NH DETAILS arrow_drop_down
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First off, I chuckled when I saw one of the pros mentioned of Zoosk is that it had an A+ rating from the BBB. Seriously? That's the best you can do? Anybody with a whimper of a pulse knows that BBB ratings are a complete farce in the year 2019. It amounts to as much as utilizing Wikipedia for your research project. Just the mention alone of Zoosk utilizing fake profiles to bait people into paying should be cause for a class action lawsuit. How can this be readily professed, yet your still going to give a halfway decent review to these scam artists? I had the same thing happen to me. Tried several different sites, and the one message I would always get, came within a day after I joined, from some attractive lady supposedly in my vicinity. But there was no way to read or respond without first forking over your cc info. Then she of course would not reply. Since then, no messages in a month from anybody, except those lame emoji/heart symbols from somebody 100 miles away, and often looks like Jabba the Hut. No coincidence. These guys, POF, and Match are all scams: specially if you are a guy. Get involved in your community: you'll be less lonely (I didn't feel so lonely until I used a site like Zoosk). Their bait and switch tactics and trying to get you to pay more for stuff needlessly is sleazy. And I've put two and two together to realize some other aspects don't add up: hence don't allow these con artists to think you are nearly the loser you think you are. I believe messages aren't often times even being delivered. For 100% certainty, Zoosk and its competitors are using decoys to sucker people into buying memberships. Three weeks was enough for me, thank you.

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Lynn

January 15th, 2019 Hollywood, FL DETAILS arrow_drop_down
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Terrible experience, zoosk has one of the most difficult websites to navigate, and I'm pretty tech savvy. The price they charge is for basics, all they seem to do is find new ways for you to give them more money. I receive tons of emails and could not figure out how to respond in addition to other features that just didn't make sense. I cancelled after 5 days... the charge hadn't even gone thru yet. When it did I called them and boy... worst customer service ever!! They could care less about what my issue was...all I kept hearing was I agreed to their terms and they have a no cancelation policy with refunds... 😳. the rep kept talking over me and could care less about how I felt. Most sites give a week trial, they would avoid these issues if they offered that too. Don't bother with Zoosk, you will have better luck without them!

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Kymberlee Yack

January 15th, 2019 Orem, UT DETAILS arrow_drop_down
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i've been using zoosk for awhile now and it is so fun! i love that it's been super safe and reliable so far, because online dating can be a little scary. but i totally trust these guys, i've had really good matches so far!

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Hailey Nilson

January 6th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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Zoosk is awesome! The site is simple and easy to uses. You always get thorough bios of the people you're interested in, and the quality of people I've met through the site is amazing.

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Luigi

January 3rd, 2019 DETAILS arrow_drop_down
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I have used other online dating sites such as Match.com and eHarmony in the past. They both provide good customer service in my opinion. Then I heard about Zoosk via email. What an absolutely horrible experience from an organizational and customer service perspective. It’s generous even giving Zoosk one star out of five. Buyers beware. They are a nightmare to deal with. I purchased a 6-month subscription around mid 2018. Just before my expiry in December 2018, Zoosk sent me an email offering me 25% if I renew. Along with the email, and just after my subscription expired, I also received notifications that people on Zoosk had sent me messages. So I bit and renewed again. Only to discover that I was charged the full amount for 6-months and the messages from these so called “people” appeared computer-generated? So I attempted to contact Zoosk on both the non-discounted price and the assumingly fake profiles out there. They informed me that I needed to pay by credit card (which I did via PayPal) and gave no answer to the seemingly “computer-generated” email messages received from potentially fake profiles. I then contacted PayPal to at least recover the 25% off ($19) --- which they did. About a week later, Zoosk emails me informing me that my subscription was cancelled, yet I paid for 6-months? So I called them. Zero help and wouldn’t even allow me to speak to a supervisor. Exact words from the customer service agent were: “I spoke to them and they do not want to speak to you. Your account has been blocked as it is our company policy to close an account when a dispute is raised via a 3rd party.” I then inquired that when I get my full refund via PayPal (for obvious reasons), what would stop me from re-joining Zoosk (just to see what he would say)? To which the agent responded, “Sir, you have every right to attempt to re-join, but there is no guarantee that our system will not pick it up and block you.” I’ll end by saying I simply wanted to be treated like a customer who has genuine concerns and honest questions. Why they chose to skate around the “real truth” and force me to gain mediation via PayPal is mind-boggling? Save you money folks and happy searching.

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DG

December 25th, 2018 DETAILS arrow_drop_down
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Scan site, profiles with contact information allowed. Zoosk blocks your account if you call them out on lies. Criminal activity, fake profiles...con artist!

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Hairlena

December 9th, 2018 Tucson, AZ DETAILS arrow_drop_down
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It is constantly asking for more money to talk to people and send you fake messages and likes its stupid .

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Abigail scoville

November 2nd, 2018 American Fork, UT DETAILS arrow_drop_down
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I downloaded this with very high hopes but they were crushed as I found that zoosk was very hard to navigate. I had no idea how to work the app and had to delete it after a few days out of pure confusion.

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cami harward

October 30th, 2018 American Fork, UT

I like zoosk but I haven't dated anyone from this website yet. There is a lot of people. I wish it had a few different choices of topics to choose from

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BILL

October 18th, 2018 Barnstead, NH DETAILS arrow_drop_down
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I have tried most other dating sites and came over to Zoosk hoping for a better experience. Like all dating sites, IMO women are looking for someone who does not exist and men don't want to "settle" so it is a swipe left and right experience with no communication. Zoosk force feeds views between folks who search and I believe that they fake match people trying to force communication. I receive views that are the same people every day, often for weeks on end. Trying to communicate to those people they say that they did not view me and are not interested and low and behold, they show up as viewing me the next day. When they show a "smartpick" you can click on that profile and it takes you to other profiles but never that profile. Once a profile is on the site, it stays there and one woman I know said that she quit Zoosk two years ago and has found a new husband when I told her that I saw her on the site. It seems as if Zoosk is run by an algorithm and that humans do not exist as they never answer emails. As an experiment, I clicked the heart on every single profile on daily matches, got 7 views and not one person commented back. I believe Zoosk is a scam.

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Dylan Findlay

August 28th, 2018 South Jordan, UT DETAILS arrow_drop_down
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Zoosk is a great dating website to meet people...But you can only communicate with paying customers unless one of you has a premium account. Too many people on here who don't have a subscription so you're basically just looking around.

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Mike

August 25th, 2018 Saint Paul, MN DETAILS arrow_drop_down
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I decided to try Zoosk out with the one month subscription. It took about the whole month to realize what they were up to, and how things worked. I met a few very nice ladies, and though no romantic connection, we are now friends, and communicate regularly. There are way to many notification emails, which got very annoying, and constant interruptions while browsing to buy coins... and so on! Read the other reviews here, 99% are accurate! My subscription expired, and suddenly Zoosk is sending emails that my account is “delinquent”, and that it won’t be renewed because of “non-payment”! Lol! By design,...... I used a prepaid card when I signed up, and made sure there weren’t any funds in it come auto renew time!! Oh, and I had “cancelled” the auto renew, guess what....... didn’t work.....! Don’t waste your money on Zoosk!

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Theresa Lopez

August 12th, 2018 Nanuet, NY DETAILS arrow_drop_down
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Zoosk uses every and any attempt at taking your money from the minute you sign up. You will first get a fake message from a random person, who you'll never hear back from. Even if you decide to waste money on a paid subscription, Zoosk falsely advertises as there is No way to be able to view other members' facebook or other 'supposedly linked accounts'. The only way you can talk to others, is if they are also paying customers. This greatly decreases the odds if you like someone who was smart enough not to waste their money. There is absolutely no way to contact them. Save hiring a private detective, which would be creepy. Zoosk does not ever delete older profiles, which makes things worse. Even if you live right outside NYC, and do not want to bother with an extra or a commute for dating, you will find there is only a tiny selection available at all in your area. Most of the results that show will be inactive accounts, prostitutes, and in some cases high school kids. It really is a waste of money, Zoosk will attempt to trap you into renewing your subscription unless you really do your homework to locate customer service and threaten lawyers. The sad thing is, Zoosk is supposedly better and is than many other sites such as match.com. If there was an option in which ALL members could be reachable until the said members decided to cancel and remove their profiles from view, it would truly make for a more marketable commodity. Yet seeing how Zoosk wants money at every corner, it will remain impossible to contact the woman you thought beautiful, unless you want to really be creepy and hire a private investigator. This leaves members feeling disillusioned and distrustful of the entire online dating services and sites, and more apt to stay single and go it alone.

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Don U

July 1st, 2018 Los Angeles, CA

After looking all over the Zoosk website I couldn’t find out what it actually cost for a subscription. I had to read and familiarize myself with all kinds of stuff regarding their site and how they do things, but nothing that told me “how much”. This type of concealing behavior, combined with a little too familiar and friendly tone, all while being pushy toward my actually becoming a member, is not something I want to take from a salesperson or a website. It can border on coming off as sociopathic. I decided they were impressing me quite the wrong way, and from a little I read about them from forums that look at dating services, I believe it would only get worse the more I got to know them and who they were. So, I’ve decided to skip them all together band to advise all others when reading their deceptive website: “Caveat Lector"

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GARY L MOORE

April 26th, 2018 Rockford, IL DETAILS arrow_drop_down
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I am an older guy and Zoosk is the best I have found, a large base of locals and tolerable management. If you go to Match, you better have some killer photos and write a great profile, they are qute the picky bunch. POF always seemed low end to me and membership seems stagnant. OK Cupid is a nice dating site, but membership is low in my area. I think you would do well on there if you were in Southern California. I also like the questions feature. Hope this helps.. good luck.