BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.
Are you a representative
of this company?Claim this Profile
Match.com officially launched online in April 1995 as the pioneer for the online dating industry. Match.com serves 24 countries and hosts websites now in 15 different languages. With a simple message, Match.com is available to help singles find the kind of relationships they're looking for.
Match.com members form a diverse, global community of singles who share common goals - to meet other singles, find dates, form romantic relationships and meet life partners. Young and old, gay and straight, from around the world, singles come to Match.com to flirt, meet, date, have fun, fall in love and to form meaningful, loving relationships.
Read our Match.com reviews (below) to see what other online daters are saying about this company.
Match.com has been the worlds largest dating site since the online dating industry began. This company has had many years to understand how online dating services work and have matching features more complicated than most other online dating sites today. Because there is such a large user base registered, Match.com's dating algorithm is more effective and precise about picking "Mutual Matches" than ever. In 2013, Match.com had 1.9 million paid subscribers. Every day, more than 3.9 million people visit the match.com site.
There's a free membership trial version available either online or as an app download. Match.com has a 6-month guarantee for their members. If a Match.com member is unsuccessful in finding matches, Match.com will give an additional 6-months of service added to their subscription free of charge.
Match.com has a new verification system where users can verify their profiles by connecting their Facebook, Twitter, or LinkedIn page. This verification process is optional. While the dating service does not conduct background checks regularly, they may do so if your profile is reported.
Even though Match.com is one of the top online dating sites today, unfortunately, there are a lot of consumer complaints. Most of the claims are problems with the product or service issues. There have been many complaints about billing/collection as well as guarantee/warranty related issues. Members have also complained about getting spammed with dating emails, and having their credit card information stolen.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.
Match.com is a fun and easy dating site to use and I'm very happy that I started using it.
I tried Match.com for a whole evening and it was okay. Not my favorite app to get around, kind of confusing. But people on this dating site were pretty nice and I got a few good dates out of it!
This is not a trustworthy company. I feel like they need to be more aware of the people that are joining. Maybe they need to do a real background check on them.
Match.com worked for me. The questionaire was easy and thorough at the same time and I was able to find a match for me. It was a painless introduction to meeting new people and it was great.
It does the job but I think some of the functions could be worked on as it can be a little odd at times.
Not useful. Too much upselling. "Free" level pretty useless.
1. In my personal observation hence perception, this outfit and their affiliates are likely plagued with FRAUD. They collect hefty fees for making people to believe that customers will have access to hundreds of thousands if not millions of singles, seeking marriage, friendship, companionship, etc. if they pay hefty fees UP FRONT, and go along with additional piecemeal traps for paying more and more. Moreover, they plant "lawyers" and other observers into the pool, making sure that that their scheme is not uncovered or not distributed among customer thus provoking mass cancellations. 2. It starts with something like "FREE, find millions of singles looking for you, FREE". They collect your info, but at the end of the FREE subscription process you see nothing until you "subscribe", i.e. buy into their fraudulent tricks. You see nothing for free, but ... NOTE!! ... now they have your what they call PROFILE. It's the profile's they merchandise, sell, promise, use for temptation, and for enticing people into their process. Note again, you haven't signed up yet, but they already your profile, and even if you do not want to subscribe, you cannot withdraw your information. It's all out there, sold, marketed, viewed, as if you were already a member. Of course, the viewers won't get a response, but that can happen from legitimate members too if they are not interested. Hard to tell, and they milk the last penny out of this scenario. But, that's not all. 3. Members' subscription expire, or they quick. They are out. But not their PROFILE. They continue to get merchandised, viewed, and offered for view. Again, those seeking responses from these will not get any because the folks they are "viewing" are not around. But they do not know that, and have no way to ever know that - unless their friends or others join and see nonexistent members' PROFILES still floating around in the system, bringing in moneys. In other words, they sell merchandise that does not exist!! 4. If you get suspicious and ask questions about the system, or about what's going on, and one of their on line floaters see it, you get terminated from the system for violating the "terms of the agreement", but no refund! I hope this provokes thought, and attracts scrutiny. In my opinion, this is largely a fraudulent operation.
I FEEL THEY ARE MANIPULATIVE IN CUSTOMER SERVICE DEALINGS, USING OTHER MEANS TO SECURE MEMBERSHIP (APLLE PAY) AND NOT NOTIFYING CUSTOMER OR WORKING TO MAKE ADJUSTMENTS ON BILLING.
I actually was liking match for the one day I could use it before they canceled me because I am married. I was transparent in my profile that I am married and live with and take care of my husband who is cognitively and physically disabled. Apparently this disqualifies me despite the fact that this is a growing demographic. They had 2 weeks to review and see this as an issue before I paid and another week from when I paid to when I started responding to messages to notice this and determine that I shouldn't be canceled, but didn't do anything.
Match.com is a good place to find someone and to spend time with someone doing something that you and that person love to do.
My husband and I met on match.com 7 years ago. It was my favorite dating site, and I felt like I met the best people there. Better than other services I tried!
Used match before, met some really great people!! I think their algorithm is a bit off sometimes as they stop communications from happening. Overall it was a good experience.
Match is the only dating service I have used and fell in love with. They showed me all of the similarities between me and my matches and how far away they were.
I liked match because it helped me meet with people I would have never met on my own. I met amazing people on the site and it was a super straight forward app with amazing features.
I liked this dating site because I feel like there are a lot of kind genuine people on this site! But I don't think this site is everyone's first choice, so there are less people. I've had good experiences with the customer service of this site as well.
The website is clear and it's super easy to find the people you'd want to go one dates with.
After I called to cancel my membership many times, Match still charge on my credit card, my friends has suffering the same problem. Very annoying!
i’ve tried it all but match was definitely a hit! i met so many great guys and it was so easy to do it, this site is great and is very helpful for a hopeless romantic
Not sure on this site. I mean people find the person the love all the time on this site but I personally find it annoying I have to pay to possibly meet someone.
I was always against online dating because you always here those horror stories. My sister had told me one day that "online dating introduces you to people you might not meet." I took that to heart because the things I liked to do didn't really offer me a lot of opportunities to meet people and so I decided to give it a try. I am so glad I did. I spent some time in the app and it was really easy to navigate through and search for potential matches. I was able to put as much information about myself as I wanted. After a couple days on the app, I met my, now, husband! If you are debating trying online dating, I would tell you to take the risk! It can be so worth it in the end.
Not worth the money. Lots of people initially, but seems not many want to actually meet. I've asked for a refund three times, but no response. you're much better off with Bumble, which is free...
I never went on dates through Match.com who I felt I really connected with. People I met were not often had similar interests as me.
I would like to use match, but their service is paid only. I’d like to try the service first and then pay for more or even sign up for a membership.
I haven't had a lot of success on this dating website. Maybe I'm too picky but the dating pool isn't all that great.
I like the personality quizes and questions to try and make a match. There is also plenty of people to go through and chances are you can find a good match.
Constant attempts to up sell. No refunds regardless of when you quit. Very hard to delete your data.
I stopped using the website but then I found a $71 USD charge on my credit card. match.com automatically charged me a 3 month renewal fee of $71 USD two days earlier. I received no email notice from them leading up to the automatic payment. I called their number and the operator said the best he can do is refund me $20.01 and he refused to transfer me to his supervisor. In summary they charged me $51 for a service I did not use.
Don't cancel through the dating site - do it through your bank! Once deleted, a site can't charge your account, and if they should do so, the bank is obliged to retrieve your funds and return your money to your account. Otherwise I find dating sites take up huge amounts of time as you can not know what kind of dating arrangements people have already in place when you first contact them. It is a bit of a 'cattle market' which can be exasperating. Also there is a lot of distrust among members which arises from all sorts of previous experiences. If you go for this kind of pass-time, take a deep breath first! Having said that, it does work, and I have met and had at least one long term 10 year relationship from Match.com. You do have to sift through a lot of nonsense though first before you find genuine people.
This company does NOT really have huge pool of profiles. I mean - real profiles, as they keep ( with you even knowing it) EVERY profile they had during entire time the company exists ( like for 10+ years). They do NOT delete your profile if you were there. It is still there, it is still offered to current members . That is actually A FRAUD , as they are charging you for participation in the data base, which consists of maybe 75 % of old, already non-existent profiles. It is tricking you for their benefits.
Beware of tricky cancellation policy. It's done online and even when you think you've done it right, you perhaps have not. It's an auto-renew and the only way to cancel is to stop auto-renewal and then go on and on and on to other screens. I thought I had officially cancelled but I was charged for 3 more months. Apparently the cancellation did not go through. I e-mail them the same day I saw they were about to charge me again to ask why and to try and stop the pending charge. I got no response. Later I went online to their customer service chat and was basically told too bad. I am now disputing the $74.00 charge with my credit card company. Very poor customer service experience.
Every experience I had with this was negative, especially all the crashes/delay in app response.
I joined 8 days ago and already want to quit. From fake accounts to email messages requesting roses be sent to them for dating, this site isn't worth the amount you pay and will never be refunded.
I had only signed up for a few days (paid for in advance for a six month subscription) , and it was going very slow. I'm average looking / weight wise, all normal (with pics) but go one email in several days. So when I contacted them by email to cancel , all I got was useless canned replies. I had to call, so I did. I hate calling any business due to social anxiety so doing this is a challenge,but I wanted my refund. I had to deal with some immature high-school giggling bimbo type , who claimed she couldn't hear me . I don't know why that would be , but the main irritant was the useless giggling with others around her. I had to hang up as I got nowhere. Will definitely cancel before renewal.
It's a waste of time to use it. But that's not even the worst part of it. As you will. E automatically charged no matter what, they don't care about people just money. Customer service is useless and unhelpful. You don't want to renew you subscription ?! You still going to be charged! It's a scam!!! Never use this site!!!
Even after deactivating the auto-renewal on their website, they charged my credit card automatically anyway. I called them the next day demanding a refund (I had not used the site in a month). I was told they would only agree to a partial refund. Contacted my bank and disputed the charge. These people are deceptive and fraudulent.
Match gave me very poor customer service. The search functions are also broken, ignoring your profile and sending you matches you dont want to see. The number of "active" users seems questionable as well. On my search I was met with mostly profile that said they were active within 3 weeks. Which is the longest it will say. To me this means the "active" member counto is questionable. The site looks dead from my perspective.
95% of the email I receive on Match.com is from fake users trying to get me to use my personal email. I received identical paragraphs of overly-flattering, trying to sound American email from multiple users. This is because Match.com encourages people to join free for 3 days so the spammers in some other country just keep grabbing a photo off the Internet and joining under many names. BEWARE!!!
I was a member since November and bought the "private" option (making my subscription price about $10 more) and would also occasionally pay for "undercover" to favorite and look at profiles without leaving a trace that I had seen them. It all started failing around 2 weeks ago. Bought "undercover" - as I had done many times - and looked at (and favorited) profiles which, afterward, stated "they can see you." The last straw was going online tonight while my profile was in "hidden" mode - where, supposedly, no one can see you and you don't come up in searches. Well, someone had viewed me. I sent them multiple e-mails twice about the undercover issue a week ago. No response. Being paranoid (it feels like either a staff member is messing with me, someone hacked my profile or their site is faulty), I immediately pulled my photos and canceled my subscription. It's terrible that their customer service dept. can't even respond when you're paying those fees. And half the time I wondered if the profiles I looked at were even real ones. I wouldn't recommend it to anyone.
I tried several online dating sites over a period of about two years and I liked Match.com the best. The site is easy to use, the communication features and settings are convenient - and, most importantly, I felt that the quality of the people I was matched with was much higher than sites like OKCupid or PlentyofFish... I never found my match on Match.com, though...