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eHarmony

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3.6

Overall Score

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Tali Wolder Delray Beach, FL

Don't bother wasting a penny with eharmony. This dating site has seen better times, it is noticeably dated and its algorithms are just sad. There are so few paying members, well, so few members at all and the matches are just awful. I'm a 56 year old woman, successful, educated, intelligent and well traveled. I am extremely fit and healthy. I don't need a man but would like to find an equal to share my life with. EHarmony thinks I am best matched with people who have high school educations, mediocre jobs and mostly haven't traveled further than their neighboring city. None of the extremely limited matches looked they they had done any kind of exercise in the past 10 years. Coming back to the algorithms, I am liberal and live in a very blue part of Florida. In this day and age how on earth am I matched with so called moderates and conservatives. EHarmony has seen better days, once again - DON'T WASTE YOUR MONEY

2 years ago

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tuere3 Washington, DC

Nobody uses this site! There are many, many more users on other sites. Incredibly expensive (compared to other dating apps), but no pay off. Also, it was not clear to me at all that by signing up for a year of service I would only be able to cancel for a full refund within 72 hours of payment. I am generally pretty conscientious about cancellation policies and if it had been at all obvious at the time of sign-up that the cancellation policy was so restrictive, I would not have opted for a 12-month membership. Such a strict cancellation policy for a dating service feels almost predatory in nature and totally inconsistent with the cancellation policies of every other dating apps that I've used (Hinge, Bumble, OK Cupid, Match). I was told (when I could finally contact customer services because they were impossible to locate) that I could continue to use for the full year, but I won't even bother the site is so mediocre. Just save your money and avoid at all costs!

2 years ago

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Stacey Cullen Aliso Viejo, CA

This service is a rip off. They do not care about you finding a match; they are only there to take your money. The free version is useless. The paid version only allows you to cancel after three days so you have to really bustle try it in that time, which most of us have jobs so that is not possible. My preference was 10 years and 30 miles in California and I had very few matches sent. Customer care is more apt company care as they do not hear or address concerns, they only hold up the company T&C so read carefully before paying a dime. This service is very expensive and the ROI is zero! Go elsewhere or buy a lottery ticket as you are just as likely to win as you are to find a match on this site. Their advertising is false; don’t believe it.

2 years ago

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King Arthritis Pflugerville, TX

I've signed up through several dating sites and this one takes the cake as the worst one yet. After spending a several hours filling everything out and answering the questionnaires I had all of 6 matches within 50 miles and 3 of them were fakes with no prof pic. It's like the dev team for the app just time traveled from 2005 and doesn't seem to be aware of just how far we've come in web dev. And one of the more interesting finds is on there own site where they brag about getting good reviews from a pool of 1600 people out of the over 10mil users. Then we get to the back end service support side which is just someone named "Nikki" who treats you like you're the one scamming them! Like, really?! I used the service for 4 days and you charged me $400 but I'm the scam artist! TL;DR: eHarmony is a scam; don't buy

2 years ago

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Warren IL

I had joined eharmony before and found many fake profiles. Also, when you put your desired characteristics in for a match, the matches they give you don't fit those characteristics. When you delete the ones you don't want, they show up in the next day's pre-chosen matches. Contacting customer care does no good. They never answer your questions or concerns. It should be customer don't care. Thought I'd give it another shot with the new year, hoping eharmony had improved it's site with all the negative reviews. They haven't. It is worse than ever. Tried to purchase a 6 month subscription to test it out. I couldn't. Supposedly there was a 35% discount for six months. Tried this one, showed a 3 month subscription in my details, but I couldn't send messages (the receiver didn't get them though they showed in my message center) and my profile could not be accessed via a match search with specific details. (Had a friend try to find me using their profile. They couldn't) Eharmony is a fraudulent company and should be closed down. Tried to go in and change the subscription from auto renew, following the help instructions, can't be done. Had my bank deny the charges. EHarmony will take your money but not provide a good service that actually works. Their customer care is a joke.

2 years ago

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JAbrams Round Rock, TX

I was scammed by eHarmony, in the form of them creating fake profiles to lure me into buying an expensive subscription. Once I created my profile, including pictures and self-description, I got messages from two eligible men (professional, educated, nice looking), which of course I couldn't respond to without paying hundreds for the subscription service. After I bought the service, these men disappeared from the site. After that, I was only matched with men that were nothing like what I'd asked to be matched with: they were not professionals or educated (higher education was my top priority request for a match), too old for me, looked sloppy and were inarticulate. The contrast between the men I was matched with before paying, and the men I was matched with after paying, was too stark to be a coincidence: I have no doubt that those initial matches were fakes & used as bait to bring customers in. Because I was scammed, I disputed the charges with my credit card company.

2 years ago Edited December 23, 2021

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David Corey Pittsburgh, PA

Tried to get a refund from trying eharmony 2 days after joining and Denied! Avoid eharmony!! I joined eharmony 12/14/21. Their dubious "personality profile" matched me with terrible matches they choose for you, and I found very few to viable choose without driving long distances. Of the 100 or so initial matches, 20% + had no photos, so out they went, another 30% had one photo, most had written little or nothing in their profile and by the time I reviewed the initial list I was down to less that a dozen potential matches. I was very dissatisfied, so I immediately requested to cancel my membership and asked for full refund 12/16/21 11 within 48 hours of joining. They denied my request for a refund, only providing refunds to people within 3 days if you live in one of these 11 states: Directly from their contract - Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin! WHY I wonder? Probably because those states have a law that allows consumers out of any consumer agreement within 72 hours. I live in PA and so technically, their lengthy agreement, which no one reads, gave them an out. Hurray for lawyers! How many of you have ever read the 50 page agreements that comes with every mobile phone update? Every Consumer in the US should have the right to a refund within at least 3 days of joining if not 7!! It's the right way to treat consumers. Not like easy marks to be taken advantage of at every possibility. People need time to review how things work on dating sites like eharmony and if you don't like it, it's only fair to give people a refund within a reasonable period of time. eharmony is not reasonable or fair in any way. In other words, eharmony is gaming the system and refused me a refund after just 2 days of membership, leaning on their legal terms and conditions because I don't live in one of the designated 11 states. All US consumers should be treated the same, offering everyone at least a 3 day refund policy - no questions asked. I exchanged several emails with them and they just stonewalled me. I immediately filed a complaint with the Better Business Bureau, as directed to by the FTC Bureau of Consumer Protection. If we don't stand up to abuse, nothing will change. This no refund practice takes advantage of consumers and eharmony provides no clear warning of their no refund policy --it's buried by their lawyers in the overwhelmingly long agreement they give you. Who reads any of these agreements? Smart companies treat consumers fairly and don't fall back on the letter of the law of their long, complex agreements they know nobody reads. Additionally eharmony was recently forced to pay $2.2 Million for its underhanded auto renewal practices which you sign up for unwittingly when you join. These kind of unscrupulous business practices are what make consumers cynical. Shame on eharmony. I’ve used Match.com successfully in the past, then tried it again recently but didn’t like the new setup - so I quit Match.com after a month and they offered me a full refund. That is fair! I might even try them again in the future, but Never eharmony. Never! It is only fair to all consumers to offer a refund within a reasonable period of time 7-14 days, so you can see what you are getting into. Not so with eharmony. Once you give them your credit card - like it or not, kiss your money good-bye. By the way, I Never review companies online. I am just so angry at eharmony's unethical business practices I want to warm people. Try another dating site! I don't think eharmony has a wide enough pool of matches and by the time they apply their dubious personality profile to you, choosing your potential matches for you, you end up with a disappointing set of choices. I've communicated with several members now who've said the same, men and women.

2 years ago

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Grace Winchester, CA

BAIT-N-SWITCH! This company is a rip-off. I googled how to cancel the auto-renew for my subscription. When I went on the website to do just that, they offered a $20/month, cancel anytime option. I decided to go for it. Two days later, I look on my bank account online and there is a $373 pending charge!! I sent them an email, (they don't have a customer service phone number), and told them to cancel my account and never mind about the $20/month subscription, I didn't want it anymore. They acted like they were doing me a big favor, by "only" charging me for $107. I replied that was unacceptable, the most I would pay is $20. "Please refund me my $87". I checked my bank account again, and the $373 pending charge had disappeared and in its place was a charge for $107 that had already gone through! I should have followed through with what I was going to do before sending them an email: I was going to call the 24 hour line for my bank and cancel my card and get a new one, so the pending charge wouldn't be able to go through. But no. I was honorable and they were unscrupulous. BEWARE! EHARMONY IS A RIP-OFF! Besides being thieves, they choose the matches you can view and most of them are two hours or further away. Pick a better site and don't get ripped off like I did.

2 years ago

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S. Clark Simpsonville, SC

Unbelievable! Their Marketing Statement is "Online Dating For Like-Minded Singles" Apparently, eHarmony's idea of a Single person includes separated persons. Hello! They state that so many customers insisted that even though they are legally married, separated is the same thing as being single. So, if you are looking for adulteries' eHarmony is your place. Also, forget about those parameters you set like distance. eHarmony sends you anyone. I am in Greenville, SC and was getting matches from Maryland, Washington and Kentucky. When I complained they sent me a standard BS reply and told me I needed to prove to them of this breach of contract before they would refund my money. Like they couldn't review my matches they were sending me. All dating sites will have scammers, liars and cheaters. That is life, but when the dating site itself promotes it? Stay away from them. They are disregarding your safety.

2 years ago

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Philopator Ptolemy Toronto, ON

After even brief interaction with the site, it became clear that it has very poor matching algorithms and a small dating pool of relevant candidates. Other dating sites in, even without a paid subscription, offer much more relevant matches, and i got a much better response rate on other sites. Importantly, most other sites, offer 1-month subscription, whereas eHarmony locks you for 6 months. They probably do it because they know that nobody would come back after 1 month. I made the mistake of getting 6 months membership because i found an article eHarmony's own website about 14-day cool-off cancellation policy. The article is highly misleading because this cool-off policy applies only to UK, but the article never mentions it. Overall, i would not recommend getting a subscription there at all!

2 years ago

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Carolyn Boorse Blue Bell, PA

This is not a good dating website. I gave it several months and never any new matches, so it is totally a rip-off. It is very expensive and totally worthless. I have been on other websites and thought I would try this since I thought it had good reviews and thought that maybe I would meet gentlemen who wouldn't mind buying you a cup of coffee on a date instead of just complaining about all of the women who are just after their money. I figured everyone has to pay something to be on there so perhaps a good match was possible.... maybe a more serious group?? I am financially secure so thought I'd make the investment. A totally useless investment. At least there are some actual people utilizing the free websites. I did write and ask for a refund, but they quoted the dreaded fine print. Lesson learned. I would not recommend.

2 years ago

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CMC Fort Payne, AL

Expensive and no better than the other cheaper sites. I paid for a 1 year membership and was disgusted by the amount of sexual abusers out there. You cannot reveal your phone number to anyone without then getting a variety of x-rated photos. I switched to email prior to giving out my phone number, and was met by the same sexual content and constant sexual talk. No one wanted to get to know about me or allow me to get to know them. If I didn't agree to jump straight in the sack, I wasn't worth talking to. It is a shame, the state of things today. But with E.H. you hope that the individuals are serious and properly vetted. They are NOT.

2 years ago

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Jen Reviews Springfield, NJ

Horrible horrible scam!!! If you live outside of the few states they claim to “refund” you are STUCK paying for this mess! I tried to cancel within one HOUR of signing up and was denied because of where I live. Customer service is rude and demeaning - the agreement is sneaky and not forthcoming. Matches are horrid, even my family was horrified at the pictures/bio of those who this scam site matched with me. Stay away! Go donate to a worthy cause, you’ll feel so much better than wasting your hard earned money on this mess!! Run from E Harmony! And tell everyone else to as well! Frauds!

2 years ago

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Breya J Boise, ID

If you are in your 30s, take care of yourself physically, eat healthy and are successful career wise I would say do not, I repeat do not pay for this BS. They totally cage the app so that you have to pay about $300 no matter what. My mom swears by eHarmony but she used it in Los Angeles which I’m sure has a better database. I live in Boise Idaho and I will tell you that there is no potential matches anywhere in this area and even in the surrounding areas. It’s pretty depressing and I am so upset that I have to pay because of the contract. If I was able to actually see pictures for the free version I would have never paid. Although the free apps (hinge and bumble) are exhausting as well, they actually give you some quality people and better conversations that I had at all on eHarmony. Don’t make the same mistake i did. DO NOT SIGN UP FOR EHARMONY!!!!!!

2 years ago

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KC Calgary, AB

If i can put 0 star, i would. Even waaayyy lower than that. They refuse to refund my payment. I requested cancellation within 48 hours of purchase. Turns out the 3-day no obligation thing only applies to certain states in the US. That was my bad for not noticing that. However, if their T&C was written better and is not intentionally misleading, i would have NEVER EVEN PURCHASED. I thought i'd give a laid site a try since i have used free ones for the past years. I thought maybe it's time to use a paid site and maybe i would get better chances of finding a match. Nope. Never again. This website completely made me very skeptic of paid dating sites. I have had my eyes on this site for a long time and i had actually endorsed it to some friends. But now, they want to get my $300+ for a service that i no longer want after only 48 hours of being on the site. I dont even care if they keep my first month's pay. I think it's only fair if they keep it. They can even keep the first 3 months of discounted price. But to keep charging me for the rest of the year for a service i CLEARLY DO NOT WANT ANYMORE, this is just robbery. I do not trust this website at all and i will make sure that people know how opportunistic this website is.

2 years ago

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Jim Emmett ,

I am convinced that eHarmony is a SCAM! I used their website both as a free member, and as a Premium member, between 2016 and 2020. I refuse to try their services again, until they change their business model. To illustrate the problem, I will attempt to re-post this block of text, which I put up on my Eharmony profile, and they promptly took it down: "I wanted to comment on my 90+ matches, because that's mostly what I looked at. I have to say that so far, I'm NOT impressed with EH's "matching system". For example, I am being matched to women who are devoutly Christian (and I am not), women who want to travel the world (and I don't), women who want to be financially successful (and I am not), women who are much taller than me, and probably wouldn't want me in a million years, etc, etc. I know I'm only a free member, but still." (Note that "90+" refers to the match score, not their age.) I am posting this here, so people know about EHarmony's business practices, and I think that there ought to be an independent investigation into the success rate they are claiming, versus how they are actually "matching" their members. Thank you very much.

4 years ago Edited September 14, 2021

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Sophia Burbank, CA

During one week, after I signed up, I was stalked by three...three..."sharks" whose only purpose was to scam me. eHarmony HIDES behind emails. They are making plenty of money so they can DO A BETTER JOB THAN THIS!!! I realized they were "sharks" from the beginning because of the following evidence: 1) They did NOT state where they were from, and 2) They wrote in English but NOT AMERICAN ENGLISH! What do I mean by that? Here is a typical example of American English.... "My mom said that if I don't get off my computer and do my homework she'll slam my head on the keyboard, but I think she's jokinfjreoiwjrtwe4to8rklj reun8f4ny84c8y4t 58lym4 wthylmhawt4mylt4amlat hnatyn" Get it? Yes you did! These foreign scammers do not understand this at all. Watch the words that they use. The words they use are NOT used in American English. Also, their punctuation and other forms in writing are completely lacking and I know that you know. You know what they say in American English.... "If it looks like a duck, walks like a duck, and quacks like a duck....IT'S A DUCK!" Have fun with them....And BE SAFE!

4 years ago

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Steve League City, TX

eHarmony has been a complete waste of my time and money. The principal problem for me has been that the vast bulk of the matches that I've received appear to be inactive. In two months, I've sent out approximately 35 messages to women I've been matched with. Of those, only 6 or 7 have even looked at my profile. Of those 6 or 7, one briefly responded (the interaction went nowhere). I'm fine with people not wanting to respond, and I'm not so naive as to expect a tremendous response rate, but when so few are even looking at my profile, that means most of them aren't active users. I shouldn't receive matches from inactive users. Very, very few of my matches had the green light, meaning they've been active within 24 hours, or the yellow light, meaning they've been active within 2 days. The only two real communications I had were both from people who had "smiled" at me first. That's great and I'm happy that they did (I met one of those two people in real life and found that she looked so dramatically different in person than in her profile that I walked right past her in a restaurant without recognizing her), but it got to the point that I knew look at any of the matches and sending messages was totally pointless. Second, in the first week or so, I received many matches per day - sometimes more than 10. After that, though, the number dwindled down to no more than 4, sometimes 1 or even zero, and most of them were clearly not women who I would either be interested in or compatible with. I've tried Match.com, as well, and it at least has the advantage of identifying active members, so I'd recommend Match over eHarmony.

5 years ago

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Patrick Mountain View, CA

I had an eHaronmy account about a year ago. I canceled it and told them to remove my profile. They acknowledged that they would remove my profile. A relationship I had started fell through because the woman I was seeing thought I was still trolling for dates because my profile still appeared to be active. I then reactivated the account and found they had left my profile active all that time, making mine a "ghost" account. There were scores of "matches" during that time. Those women must have thought I was a snob for not replying to them. This appears to be how eHarmony inflates the number of accounts presented to users. Unwitting users like me are turned into shills in eHarmomy's fraudulent user-inflation scam. I also found about 25% of accounts were "catfishers." See https://en.wikipedia.org/wiki/Catfishing for a description of that type of scam. I work for a federal agency and I've been trained to spot catfishers because they often exploit male federal employees by accusing them of sexual misconduct ("but if you give my Uncle Sasha some secrets, I'll forget about calling the police"). I found that many of the photos were "scraped" (copied) from commercial ads and magazine articles appearing on line. I confirmed that by copying the profile photo and running it through Google image search (images.google.com). So if you use eHarmony, prepare to be scammed both by eHarmony and by its users.

5 years ago

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Laura Maddux Beaumont, TX

eHarmony barely sends me matches (none for an entire week, even though I live close to one of the biggest cities in America), doesn't match me appropriately , and makes it impossible to get a refund even though they don't keep up their end. I signed up for eHarmony based on their promise to match me with compatible matches. They have not done so. I have a doctorate, and I have settings saying education is very important. They consistently match me with people who have only a high school or BA degree. I have my location settings at 150 miles, yet most of my matches are farther away. Many of the matches I get are not active on the site. I believe they have deleted their profiles (my brother did so 2 years ago, yet his profile showed up as a match on my site.) It should not count as sending me matches if those people aren't even available. I also indicate that Christianity is very important to me, but many of those i'm matched with do not share this. I sent in feedback once, but never got a response. I have tried to do so again, but now the feedback button doesn't work on any of my devices. There is no other way to contact them by phone or online. I've submitted a complaint to the Better Business Bureau, but of course they say they make no guarantees of matching me. I suppose they could send me no matches for the entire time, and just say they couldn't find any. Overall, I believe eHarmony is engaging in fraudulent business practices by not abiding by their commitment to sending quality MATCHES. Those they send are either not available or not matches. I wanted my money back when I realized this within the first few days, but they make it impossible to get one since I don't live in LA (to walk a cancellation in), and it would cost as much to send a telegraph as the subscription.

7 years ago

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Rhonda Miami, FL

This is a Wonderful concept: sort of Christian site, deep character analysis, etc. , but my experience was very unsuccessful. I met one man in maybe seven years of on and off membership. He didn't strike me as someone I'd click with. I've met married men and while that's almost unavoidable I was happy with the way eHarmony removed him immediately. My main issue with eHarmony is the amount of men "not" actually on eHarmony. I'm now one of those people whose profile is likely counted but who don't ever go on the site. When I see free communications weekend advertised I know that the people probably feel the way that I do. Hopeless. I would love to provide greater insight and maybe even help with redirecting the site because I think it is so important to us finding one another. I'm putting in a lot of effort on other sites just to meet my mate

8 years ago

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MM Largo, FL

The thing about Wharton that I didn't care much for was that you have to pay to be able to fully use the site, otherwise it's very limited in functionality. I guess if you have the money to pay for something like this it would be OK, but I didn't so it didn't do much for me. Considering there are many free dating sites, I just can't see paying for this and it's not cheap either...

2 years ago

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Steve Colella Coraopolis, PA

I was hesitant to join at first but extremely glad I did. The list of questions to answer was initially overwhelming but ended up resulting in excellent matches for me. The website was extremely easy to use and navigate.

2 years ago Edited January 6, 2022

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Michael DuPuis Louisville, CO

They will not let you cancel your subscription and you will not be able to speak with anyone from customer support. They will keep charging your credit card indefinitely.

5 months ago

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Daniel McInnes Calgary, AB

Awful!!! Fraud, fake profiles. Expensive. Unethical software, trapping “ making cancellations virtually impossible. Total WASTE OF MONEY! Shame on eHarmony!

5 months ago

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Tiffany Goodrich

Deserves no stars. This is a misleading website. They trick you with the wording on the memberships. Its overpriced and unusable. Fake profiles, wont load. This site is a scam. Save your money.

7 months ago

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Victoria

Horrible site! The matches are not even close to what you are looking for. They don't care about what you have to say when you contact them. It's all about making money they WILL NOT REFUND OR STOP YOUR PAYMENT for you!

8 months ago

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Lonely soul Lake Arrowhead, CA

This is the worst dating site I have ever been on and all the worse for the obscene price. I have quickly run through the potential matches and have seen very little new activity. The matches actually very poorly matched to my compatibility. No one is contacting me. Don’t waste your time or money with them

9 months ago

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Sandyccf Maloney

Scammers, Thiefs , do not sign up full of fake profiles, keep on blocking my choices stating that they did something against their rules! No one responds. Everyone should never sign up for this site ! They just take your money run!!!

9 months ago

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Gluten Free Queens, NY

Rip off. Initially site showed to cost $20, the charged $68.71. I’m still disputing. How can this be legal? Big financial mafia. Bank said they could not cancel the transaction. We’ll, the ugliest pictures on earth, another matter.

9 months ago

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Heather H Sanford, FL

eHarmony found matches for me that were located outside of my preferred area and the compatibility was severely lacking. I spent time and money on my profile to have a terrible end result. Because of my negative experience with eHarmony, I cannot recommend their 'services' to anyone.

11 months ago

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4379

ZERO STARS!!! JOINED AND CANCELLED 3 HOURS LATER. THEY SAY THEY DO NOT HONOR THE 3 DAY CANCELLATION RETURN POLICY. THEY SEND INAPPROPRIATE MATCHES. ABSOLUTELY HORRIFIC!!! AT LEAST THEY ARE NAMED RIGHT THEY "HARM" YOU!!! THEY are stating that I will have to pay for the full year and I have deleted my profile with no intention to ever use!!!! BEWARE THE HARM COMPANY:EHARMONY!!!!

1 year ago

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AG Valencia, CA

I am so thankful I did not pay full price for this site. I am getting very few matches that meet my preferences; the same ones pop up every day. I have been encouraged to change my preferences to get more matches, which is rediculous because then the matches will most likely not be compatible with me. In addition, I am getting very few responses and quite a few of those have been taken off the site. Do NOT waste your money.

1 year ago

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e Fairfield, CT

Worst dating site ever and I have tried free ones that were better. More expensive than all it's competitors and I didn't know that I was paying over $360 for 6 months until I was one month in. The matches were terrible, many without pictures and we had very little in common. I contacted them to get out of the contract and explained why. They refused and said that they have the highest quality matches out there. I had my bank cancel my credit card so that I wouldn't be charged for the future payments and I disputed the first charge. Don't use this dating website!

1 year ago

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Mus

1 star is being generous. Its a complete scam. I wish i read the reviews first. Do NOT sign up. They will take an additional £65 from you, even if you cancel within 14 days. Apparently it’s somewhere in the small print. The site itself is a complete waste of time. I canceled after just a few days, because it was a waste if time. I’d love to join anyone why wants to take legal action against them for this scam.

1 year ago

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Carrie Montague Peterborough, ON

TERRIBLE CUSTOMER SERVICE! I thought that I was getting a free trial & on my part I should have read further into it. They refused to cancel my membership & keep taking my payment every month for a year. It is quite pricy too. I used the profile for a couple of days & decided it wasn't for me. They don't care if they suck you dry as long as they get their money. I will always advise against them to anyone who wants to online date. Horrible service.

1 year ago

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Westiefriend FL

Total waste of time and money. Only talked to one guy and he lived across the state. Absolutely worthless and depressing. Very few so called matches, many of whom didn't bother to complete their profile or post a photo. Stuck paying big money for months for a terrible experience. Run in the opposite direction as fast as possible!! Zero stars but was forced to give it one.

1 year ago

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Stephen Wiles Littleton, CO

When you join as a free member you cannot see who is on the site. They require you to sign up for 6 month minimum membership, I paid $419.00 . Once you pay you can see who is on the site and you also do not know when reaching out if the other member is paid. I suggest to join another site that offers 1 month to see if those on that site fit who you are seeking. Skip eHarmony, lots of better choices!

1 year ago

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David Schandle Round Rock, TX

I paid and then realized the filter simply did not work. Although I specified a certain age group I continually received matches well outside my parameters. In addition, I came across way more fake profiles than was lead to believe in their marketing and I suspect there were also bot profiles. When I tried to cancel my subscription I could not talk to a real person and they continued to charge me.

1 year ago

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Ron Raitz Marietta, GA

I am on several dating sites, no problems with getting activity. Zero views with eharmony and I have a politely responded to about 50 women. I even responded to each a second time ask just for a response to make sure the site was working. No response and there is no technical support either by web or phone. Clearly something is wrong but there isn't anyone I can contact to solve. This is on the website and the phone app.

1 year ago

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symba808 Pearl City, HI

Worst dating app!!! DON'T PAY FOR IT!!! The matches were horrible. Very few matches!!! The personality algorithm is a joke! Customer service is awful!!! I thought I was dealing with a reputable company because it is Christian based?!!! Do NOT be fooled!!! I canceled my subscription on my iPhone after 6 months. On the app, it says "restore subscription", which means I canceled it. Now customer service will not refund $250.17. Why?!!! Are they so desperate for money?!!!

1 year ago

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Chris I Tampa, FL

This is the worst dating app I have ever used. The user interface is terrible, the matches are horrible, and there is no customer service or concern for client satisfaction. Also, you must sign up for a 6 month captive subscription. If you find a match or don't like the service (you won't), you are stuck paying for something of no use/that sucks. You cannot cancel before your term. If you live in one of 7 or 8 states you can cancel but only within 3 days. Bumble is much better and you can subscribe for as little as one week at a time. USER BEWARE! Eharmony is THE WORST online dating app.

1 year ago

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Jonathan Anchorage, AK

I signed up believing there were matches in my area and as they don't allow you to search their site without subscribing, I did and found there were only 10. So I contacted eharmony and they kept telling me to increase the area increase the age range but barely got any. So I asked if I can cancel as I only paid for the first of 4 payments and they refused. They have no clause stating you may not find any matches in your area and I am angry that they are a scam site and I was the chump that bought into it. They are a complete waste of time and money.

1 year ago

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gracecarelli West Hollywood, CA

EHarmony is not to help you to find a partner but to collect your money and they are good at it. No way you can cancel the subscription, there is no such option.. they are keeping you chained to their stupid terms and are laughing all the way to the bank while the service they provide are less than minimum. It’s a good financial site for them and nothing in return for you . It’s a scam

1 year ago

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Maria Heidl Glastonbury, CT

This has proven to be the worse dating site. It is nothing like they profess to be. It is very complicated to use and most of the matches they give you are so far away. I had complaints from day one and they danced around them After many complaints they cancelled my auto renewal be email and then proceeded to charge my credit card company. It took me a long time and a lot of emails and disputes to get rid of them. Terrible customer service!

1 year ago

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tonia wilson Havre de Grace, MD

I am in th e Baltimore region and no one is paying the rate in the area. There are no good matches. I contacted eharmony immediately and they said they could not refund the money. So at $350 I have been sitting for moths with no action. That’s a lot of money in this horrible economy. Basically they stole the money knowing there is no one around me. If your in the Baltimore area please please don’t waste your money. I thought we’ll it’s the beginning of the summer it will get better. Never did.

1 year ago

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Lindy Joy Champlin, MN

This company charged me for a 12 month renewal without my approval ($400). I had not logged in for about six months and did not receive a renewal notice (which they claimed they sent). They then locked my account so I couldn't pay anyway and wanted me to send money to a bank. When I repeatedly asked to speak to an actual person, they claimed they do not speak to anyone on the phone anymore. Sketchy! When they have do many users and charge so much, why would they waste their time threatening to send me to? They can see that I hadn't logged in or used their services for months. Rip off!

1 year ago

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Randy Johnston Nampa, ID

This service ridiculous. I signed up a month ago & they have already charged my account $240.00. I tried to cancel a couple weeks ago because I found ZERO acceptable matches. They basically said tough we will be charging you for 6 months. NO compassion or understanding, just you signed up, we made no guarantees, tough your stuck.I could have done better at the homeless camp downtown. They only gave me a very few ridiculous choices.

1 year ago

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Bettie Whyte Lincoln, AL

The selection was not what I acquired and within a day I called to cancel. I was told to send and email requesting to cancel. I did! Then three days later I checked to see if the account was canceled and it wasn't. I was charged. I was told I could not cancel due to the state I lived in. WTF... NO, you're going to give me my money back. I refuse to pay for a service for six months that I'm not going to use... Still fighting for my refund and cancelation! DO NOT USE EHARMONY!

1 year ago

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Steve H Rapid City, SD

Definitely NOT worth it. You will read other reviews of very poor customer service. In my experience was dealing with their 2FA. “2 factor authentication “ It would not authentic me or send a code. When I contacted their support it would take over a day for them to respond. They would send me a code by email and that would work for about 2 weeks then I would have to start the process all over again. There is no way to call them ONLY by email. The other issue is the lack of CURRENT profiles. Most of the profiles have no picture or information. VERY SAD AND VERY EXPENSIVE

1 year ago