Bank5 Connect is strictly an Internet based bank, with no brick and mortar bank locations. This Internet bank is a division of BankFive out of Fall River, MA, that has been in business for nearly 160 years. Like most online banks Bank5 Connect can offer better rates because they do not invest any money in maintaining a building.

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The Good

Account services
Low minimum deposit

Account Services

Bank5 is a division of a long-running bank out of Massachusetts, which definitely gives it some structure and backbone. They have made a great effort to offer everything that a traditional bank offers such as checking accounts, savings accounts, and CDs. In addition to the standard bank services Bank5 Connect also offers online bill pay, eStatements, and free mobile banking. There are three basic accounts Bank5 Connect customers can choose from. There are checking, savings, and CDs available. Each account comes with its own unique features and services with competitive rates and fees. The basic Bank5 Connect accounts can be broken down as follows: Checking: deposit money into an account and then write checks against the balance. Bank5 checking comes with more modern-day flexibility.

No monthly maintenance fee
Free online banking, bill pay, eStatements
Free mobile banking
UChoose Debit Rewards program
Free ATMs anywhere and at anytime
0.76% APY

Savings: put money aside for a rainy day, to earn interest, or to save toward a major purchase.

Free online banking/eStatements
Free mobile banking
Savings can be used to cover overdrafts of checking account
2.05% APY on balances of $100 and up

Certificate of Deposit: a safe and secure investment with a solid return

Only a $500 minimum deposit
No monthly maintenance fees associated with Bank5 Connect CDs
Connect CDs have terms of 6, 12, 18, 24, and 36 months
- 6-Month CD: 1.45% APY
- 12-Month CD: 2.55% APY
- 18-Month CD:1.75% APY
- 21-Month CD (special): 2.40% APY
- 24-Month 'Investment' CD: 2.70% APY
- 36-Month CD: 2.90% APY
Investment CD has a term of 24 months
All Bank5 Connect CDs are FDIC insured for up to $250,000
All Bank5 Connect CDs are also DIF insured for over $250,000
Once the CD matures, clients have the opportunity to deposit additional funds and roll it over into a new term

Low Minimum Deposit

There is a very low minimal payment required to open a checking account. An account can be secured for as little as $10.00. Checking accounts with balances of $100 or higher will be eligible to draw interest at a rate of .76% APY.

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The Bad

Customer service
No physical branches

Customer Service

Customer service online chat is only available M-F, 8-4:30 eastern. There is a lot of smaller print, including the disclaimer that the interest rate may change after the account is opened, and that fees may reduce earnings.

No Physical Branches

Bank5 doesn't have any actual branch locations to visit in case of a problem. There are a few disclaimers on their site, rejecting responsibility in some specific situations. Potential customers should carefully read all the small print. Other common concerns include:

Inability to lend money to Bank5 Connect clients
Rates can change on savings accounts at anytime

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The Bottom Line

There are a variety of online banks available these days, and if I were opening an account, I would be cautious of this one. While it is an FDIC bank, if there were issues with the account, I am not sure what the procedure might be to straighten out the issue. A major plus is that this bank is blended in with a very established bank that does have a physical address. Bottom line, this bank may be just as reliable as the competition, but will just need to be looked over a bit closer before signing on the dotted line. Those that use Bank5 Connect can expect the following from their service:

Competitive rates and fees
Quality online banking features
No branch locations
Limited customer service

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5 Reviews

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20%

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20%

1 grade

60%

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Kimberely Pocchio Canton, GA

Tried to sign up for an account with them on a Wednesday. They took my 100.00 off my debit card and sent a confirmation that my account was being reviewed. When I did not hear back, I contacted them Friday afternoon and was told that the account was reviewed yesterday and denied due to failing the id question check. They told me a letter would be coming in the mail. Meanwhile they took my 100.00 and never contacted me with any info on the account in the last 2 days and I know I answered every question correctly. I checked other online reviews and see this is a common issue with them. I never met a bank that did not want to take my money. If my 100.00 does not get credited back to me in the next 24 hours I will be contacting the BBB and filing a complaint with them. They have very bad customer service and are not honest and upfront with their customers.

7 years ago

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Mpet GA

Terrible at communication. I applied for an account with Bank5 Connect and after waiting a month to hear from them finally cancelled the app. I had called several times to check on the status of my app and first was told they needed a copy of my driver's license and a utility bill to confirm my identity. This was strange as I would have thought they would have check my credit report. I have excellent credit and have never had to send additional info like this for any other similar products. I contacted them again after another ten or so days of hearing nothign and was told the person who reviews the applications was sick and no one else had access to their computer, Suspicious. Regardless they told me my application would be put at the top of the list. I waited over another week before deciding to cancel the application. When I called to cancel they told me they were waiting on the info I had sent three weeks ago. They just don't have it together or are understaffed. Either way I am not comfortable giving my money to this company.

8 years ago

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Mennu New York, NY

This online bank should be rated -100 . After I was told to talk to live person for my situation, no live person was available for months during working hours until they drained my deposit with fees. Finally they closed my account because it lacked funds. Stay away from this bank.

4 years ago