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NEWPRO

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9.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: October 31st, 2025

NEWPRO Home Solutions, founded in 1945, is a New England home remodeling company, offering a variety of services from flooring and roofing to siding and windows. NEWPRO manufactures all of its own windows and offers a variety of window types, all of which are available through one of three NEWPRO MAX Series window lines.

The NEWPRO MAX Series is a high-quality and high-performance window replacement option that offers a variety of customizable window designs; all windows are energy efficient and backed by a comprehensive warranty. The NEWPRO MAX Series includes the following three lines of windows, of which customers can choose from based on their needs, style, and budget: EcoMAX windows, SuperMAX windows, and UltraMAX windows. Each line offers varying window features and benefits. No matter which window line you choose, NEWPRO will install your windows in as little as one day, reducing any disruption to your daily life.

NEWPRO is partnered with Renovo Home Partners, a platform that helps home improvement companies understand their customers, improve their technology, and grow their business overall. Through NEWPRO’s Renovo partnership, the company may provide customers with a higher level of support and service.

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The Good

  • Variety of Window Types
  • NEWPRO MAX Series Windows
  • Energy Efficient Windows
  • NEWPRO Window Replacement Process

Variety of Window Types

NEWPRO offers the following variety of window types:

  • Awning windows
  • Bay windows
  • Bow windows
  • Casement windows
  • Double-hung windows
  • Hopper windows
  • Picture windows
  • Slider windows

Most home remodeling and/or window replacement companies offer a similar variety of window types. However, it is interesting to note that NEWPRO doesn’t appear to offer single-hung windows, a common option offered by most other companies in the industry. The window type(s) you choose to install in your home will depend entirely on your needs, style, and budget, but it can be helpful to have a wide variety of options available to you.

NEWPRO MAX Series Windows

NEWPRO designs and manufactures all of its own windows, which are available in the NEWPRO MAX Series. The series features a variety of window models that include advanced insulating technology, assisting in regulating your home’s temperature. In addition, NEWPRO MAX Series windows are fully customizable — you can choose from a variety of window styles, frame colors, interior wood options, and hardware finishes.

The NEWPRO MAX Series includes three lines of windows that offer specific benefits and features. These lines include the following:

  • EcoMAX windows — Energy efficient windows that include HeatSeal Spacer technology and quality glass.
  • SuperMAX windows — Includes all the EcoMAX features, but offers additional material upgrades.
  • UltraMAX windows — Windows that include increased energy efficiency and durability.

The option to choose from one of three window lines allows you to more fully tailor your window replacement to your needs, and especially your budget.

Energy Efficient Windows

As part of the NEWPRO MAX Series windows, you can choose from a wide variety of energy efficient windows that are available in a selection of styles and designs. NEWPRO energy efficient windows are highly durable, featuring Celuca, NEWPRO’s patented cellular composite material.

Celuca is up to 140 percent stronger than traditional vinyl — the material is resistant to bending and is also highly insulating. Thus, NEWPRO energy efficient windows may more effectively assist in regulating your home’s temperature, which can lower your monthly heating/cooling costs.

NEWPRO Window Replacement Process

The NEWPRO window replacement process is entirely overseen by the company itself, from window design and manufacturing to window installation, NEWPRO does all the work. This may provide customers with additional peace of mind, knowing that all aspects of their window replacement are facilitated by the company itself and never outsourced to a third party.

The window replacement process itself is simple and includes only the following three steps:

  1. NEWPRO window design consultation
  2. Window pre-inspection (ensures that your home receives perfect-fit windows)
  3. Window installation is as little as one day

To get started, you can schedule a free NEWPRO consultation on the company’s website.

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The Bad

  • Limited Service Area
  • Undisclosed Warranty Information
  • Undisclosed Financing Information

Limited Service Area

NEWPRO only serves the following two New England states:

  • Connecticut
  • Massachusetts

It isn’t uncommon for home remodeling companies to have limited service areas. For the customer, this can be beneficial because local companies may have specific expertise in the climate and materials in the area. However, it also limits the number of customers who can use the company’s services. Thus, if you don’t reside in either Connecticut or Massachusetts, NEWPRO’s services will unfortunately be unavailable to you.

Undisclosed Warranty Information

NEWPRO indicates that it offers various warranties on its products and services. However, the exact terms and conditions involved with these warranties aren’t disclosed. Thus, you may find it difficult to compare NEWPRO with other companies, especially if you’re looking for a comprehensive warranty to protect your investment. Most home remodeling companies are upfront with the type(s) of warranties that they offer, but this isn’t the case with NEWPRO.

It’s likely that NEWPRO offers a limited lifetime warranty on its windows, as this appears to be the norm in the industry. But, warranty length and term can’t be confirmed at this time. You’ll need to speak with a NEWPRO representative to ascertain what type(s) of warranties are available.

Undisclosed Financing Information

NEWPRO offers financing options to qualified customers through its network of lenders. However, no further information is available. If you’re interested in the company’s financing options, you’ll need to schedule a consultation to speak with a NEWPRO representative.

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The Bottom Line

NEWPRO designs and manufactures its own windows, all of which include high-quality materials, such as Celuca, NEWPRO’s patented cellular composite material that is 140 percent more durable than traditional vinyl. Windows are available through the NEWPRO MAX Series, which includes three lines that offer specific benefits and features. 

If you reside in Connecticut or Massachusetts and are looking for energy efficient window replacement options, NEWPRO could be a good choice for you. The company’s patented Celuca material offers increased durability and insulation, both of which can assist in regulating your home’s temperature, potentially lowering your heating/cooling costs. And you don’t have to sacrifice style for functionality, as all NEWPRO windows are available in a variety of styles, which you can customize with a selection of frame colors, interior wood options, and hardware finishes.

NEWPRO windows are protected by a comprehensive warranty. However, specific warranty terms and conditions aren’t disclosed. If you’d like to learn more about NEWPRO warranties, you’ll need to schedule a consultation to speak with a company representative.

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What people are saying on Google

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Mark Gagnon

Kelton Fernandez from Nupro Solutions was great, very professional, organized, very talented at what he does. Our shower/tub conversion is is awesome, Thank you Kelton!!

1 month ago

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Helen Morse

Newpro guy Kevin Swindell did my new walk in shower, and he was terrific! He was friendly, professional, and clearly knew what he was doing, and I knew immediately I was in good hands. He coordinated the other workmen necessary, got the inspectors in, and worked tirelessly to get my beautiful new shower installed ON TIME! It was an easy process (for me) and he did an amazing job -- and wow -- my walk-in shower looks fantastic! Shout out also, to Liam, who worked with me in the beginning on the design, giving me all the choices I wanted. All in all, it was a great experience, and I will definitely recommend Newpro to all of my friends!

1 month ago

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al firmani

We had a walk in shower installed. Dave , the installed, was very neat and professional explained everything that needed to happen. We would definitely recommend Newpro and Dave as a installer!!!

1 month ago

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Nancy Cordeiro

I had my roof replaced.....From hiring to completion was less then 3 weeks. Salesman was well informed an the work crew was awesome ( although there was a language barrier) cleaned up an next morning you would not have even known they were there!

1 month ago

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Star Rating

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5.0

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72 Reviews

Review Breakdown

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Ken Mastrangelo USA

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Dellicia Shorter USA

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4 months ago

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Moe Laferriere

The service technician called ahead and arrived on time. A couple of screens needed replacing because of tears from my cat and he replaced them with pet friendly material that he had in his van! He was friendly, polite, and was done in very little time.

1 month ago

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Zamarine Cummings USA

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7 months ago

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Ronald Gaulin USA

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William Malchodi USA

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Howard Buccieri USA

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David Fusco Massachusetts

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10 months ago

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Betty Rodimon NA

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10 months ago

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Eric LaFleche Massachusetts

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11 months ago

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Eddie Terrenzi NA

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Ed Dornburgh NA

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Curtis Connecticut

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Jacqueline Hersey NA

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11 months ago

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Paul Gordon Massachusetts

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11 months ago

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Reply from NEWPRO

Hi Paul! Thank you so much for taking the time to leave such a thoughtful review! We’re so happy to hear that you’re pleased with your shower remodel and that the entire process—from the initial consultation to the installation and follow-up service—went smoothly. It's great to know that our team was able to address your small issue quickly and efficiently when it arose. We’re committed to ensuring our customers are completely satisfied, even after the project is complete. Your recommendation means a lot to us, and we’re glad that you’re still enjoying your new shower, especially with how easy it is to maintain! If you ever need anything in the future or decide to tackle another home improvement project, we’d love to help again. Thank you for choosing NEWPRO as your home improvement partner!

Jan. 14th, 2025

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Angela Ovalles NA

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11 months ago

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Reply from NEWPRO

Hi Angela! Thank you so much for taking the time to share such a detailed and thoughtful review! We're absolutely thrilled to hear that your experience with NEWPRO has been so positive from start to finish. It sounds like you've had quite a few projects done with us, and we're honored that you chose us for your renovations, doors, and windows! We take great pride in our team’s professionalism, attention to detail, and commitment to leaving your home looking spotless after every job, so it’s wonderful to hear that all of this stood out to you. We’re also glad to know you’re enjoying the benefits of our financing options and that everything was completed to your satisfaction with our warranties in place. Thank you for recommending us to others—your trust means the world to us! If you ever have more projects in the future, we’d be more than happy to help. Wishing you all the best, and thanks again for being a valued NEWPRO customer!

Jan. 14th, 2025

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Tod Mitchell NA

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11 months ago

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Reply from NEWPRO

Hi Tod! Thank you so much for taking the time to share such a detailed and thoughtful review! We're thrilled to hear that you had such a positive experience with NEWPRO, from your windows to your bathroom remodel. It’s great to know that our team, especially your salesperson, was able to provide you with honest and transparent service. We’re proud to offer not only top-quality products but also exceptional customer care, and we're so happy that the warranty and responsive service have met your expectations. We appreciate your recommendation and look forward to helping with any future home improvement projects. Thank you again for choosing NEWPRO!

Jan. 7th, 2025

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Kathy Briana NA

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11 months ago

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Reply from NEWPRO

Hi Kathy! Thank you so much for sharing your experience with us! We’re so glad to hear that you’re happy with your new windows and the overall service you received. It’s great to know that the team was able to get the job done quickly, even with the storm coming through. We truly appreciate your understanding and patience. We're also thrilled that you found our financing and paperwork process easy—our goal is always to make things as simple and stress-free as possible for our customers. We apologize that no one had the chance to show you how to operate your new windows. Please feel free to reach out to us if you ever have any questions or need assistance. We're always here to help! Thanks again for recommending us!

Dec. 23rd, 2024

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Claudia Jasmin NA

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11 months ago

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Reply from NEWPRO

Hi Claudia! Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had such a positive interaction with our team. It’s great to know that Rob, Liz, and the rest of the crew were able to accommodate your needs and provide you with the high level of service you deserve. We truly appreciate your kind words about our sales staff and installers. It’s our goal to make sure every customer feels informed, supported, and confident in their decisions, and it sounds like we were able to do that for you! We understand that investing in home improvements is a big decision, and we’re so glad that we could help make the process as smooth and stress-free as possible for you. We're also happy to hear that you were pleased with the financing options. Should you need anything in the future, please don’t hesitate to reach out. We look forward to working with you again, and we wish you and yours a wonderful holiday season!

Dec. 23rd, 2024

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Dennis Lane NA

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11 months ago

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Reply from NEWPRO

Hi Dennis! Thank you so much for sharing your positive experience with NEWPRO! We're thrilled to hear that you are satisfied with your new shower and the overall process, from installation to follow-up. We truly believe that great service extends beyond the initial job, so we're especially glad to hear that our team was able to address any concerns and provide the necessary repairs promptly. Your recommendation means a lot to us, and we appreciate your trust in NEWPRO for your home remodeling needs. Thanks again for your kind words, and we look forward to serving you again in the future!

Dec. 20th, 2024

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Sandra Lombardi NA

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9 months ago

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Howard Dorman NA

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11 months ago

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Reply from NEWPRO

Hi Howard! Thank you so much for sharing your experience with NEWPRO! We’re so glad to hear that we were able to assist you in creating a more accessible and functional bathroom for your wife. It’s wonderful to know that our team was able to complete the job quickly and to your satisfaction. We truly appreciate your trust in us for such an important project, and we’re thrilled that you’re happy with the results. Your recommendation means a lot to us, and we’d be honored to help with any future home improvements. Wishing you and your wife all the best, and thank you again for choosing NEWPRO!

Jan. 14th, 2025

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Virginia Macdonald

We got Newpro windows when I bought my house in 1998 and we love them! We had a couple issues with a couple of them and even though it had been 20 years, they came back and fixed it like their warranty said. I was so impressed with the windows. I figured I would give their shower makeover aWe got Newpro windows when I bought my house in 1998 and we love them! We had a couple issues with a couple of them and even though it had been 20 years, they came back and fixed it like they’re warranty said. I was so impressed with the windows. I figured I would give their shower makeover, a try and got a new tub and shower, and I love soaking in it. Highly recommend them great customer service.

1 year ago

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Reply from NEWPRO

Hi Virginia! Thank you so much for your wonderful review! We’re thrilled to hear that you've been enjoying yourNEWPRO windows for over 20 years and that our team was able to stand by our warranty and resolve any issues promptly. It means a lot to us that you trusted us again for your shower makeover, and we're so glad you're loving your new tub and shower! We truly appreciate your recommendation and are grateful for the opportunity to continue providing you with excellent service. If you ever need anything else, don’t hesitate to reach out—we’re always here to help. Thanks again for your kind words and support!

Nov. 5th, 2024

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Diana Gadsby

We had all our windows and sliding doors replaced and from getting the quote to the installation team, NEWPRO was the best! They answered all our questions, helped us take advantage of a great financing program, and have even checked back in with us to make sure everything was perfect. The installation went great and the team was so nice. They did have one problem, where a windows was the wrong size from the manufacturer but they resolved the problem and scheduled a follow up as soon as they recieved the correct window. It shows how much they care to make it right when something unexpected happens. As for the quality, we could tell the difference in our houses' insulation almost immediately. The doors and windows are holding up great. We would highly recommend NEWPRO to anyone looking to update their home.

1 year ago

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Reply from NEWPRO

Hi Diana. Thank you so much for your glowing review! We’re thrilled to hear that you had such a positive experience with us from start to finish. It’s great to know that our team was able to answer all your questions, help you take advantage of the financing program, and check in afterward to make sure everything was perfect. We really appreciate your understanding with the slight issue regarding the window size. Our team always strives to handle unexpected situations promptly and professionally, and we’re so glad we could resolve it to your satisfaction. It’s wonderful to hear that you’re already feeling the benefits of your new windows and doors, especially in terms of insulation and energy efficiency. Your recommendation means the world to us, and we truly appreciate your trust in NEWPRO. If you need anything else or have future projects in mind, we’re always here to help!

Nov. 5th, 2024

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Theresa Chaloux

From the sales representative, to the scheduling representative and the installation crew. The Newpro team were very professional and courteous. I would recommend Newpro windows to anyone. Norman and Theresa

6 months ago

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The Cohens

I like that they come out rather quickly and take care of any issues I have. I also get a repeat customer discount. The workers are amazing. They are pleasant, respectful and on time. We had Al Romano come the other day and he was the best

9 months ago

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Cape Cod resident

Newpro replaced 15 windows in my home. The workers were prompt, polite, fast, and cleaned up in such a way that you’d never even know they were here! The windows are amazing, and I am very happy with the whole process. After they left, I struggled with one window - they were back out promptly and fixed a problem they found upon inspection. I would highly recommend Newpro . I feel like I have a new house!

3 months ago

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Trudy Roddy

NewPro was excellent from the start to the end. We had a great experience with Tyrell on the sales end, and we loved the team of pros who came in to do the work. They did exactly what they said they’d do in the time they quoted us. We planned two days for them to come in advance to take out windows and install. It took two days, first was installation from inside, second was outside. The entire team was extremely professional and we love our windows. We were able to get a loan through MassSaves as we chose triple pane. We can feel the difference in our energy efficiency.

1 year ago

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Reply from NEWPRO

Hi Trudy. Thank you so much for your wonderful review! We’re so happy to hear that you had a great experience with Terrell and the rest of our team. It’s great to know that the installation went smoothly and that we were able to meet our timeline and promises to you. We’re especially pleased that you’re already feeling the difference in your energy efficiency with the new triple-pane windows, and that you were able to take advantage of the Mass Save loan program. We always aim to provide top-quality products and service, and it’s fantastic to hear that everything exceeded your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We’d love to work with you again!

Nov. 5th, 2024

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Mike sheedy

Was able to fix all the issues, had all the parts and tools with him, was able to inspect and service all other accessible windows as well. Windows are now operating like new. Did all of this on a hot day and in a short period of time. He has been to my house previously and always provides excellent service

5 months ago

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Cristeen Schena

5 yr old walk in tub started leaky from the door, got a prompt response from Newpro and Al R was our technician, he was on time, courteous, and knowledgeable. After talking to the service department and leaving for the a short time he came back and replaced the door hinge. He was quick and clean, you'd never know he was there. If his repairs don't solve the problem I hope he's the tech that has to come back. Thank you, Al. The Schena's.

7 months ago

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Robert Greenspan

Superior workmanship, paid great attention to details, whichas a cabinet maker I really appreciated. Finished on schedule and left our place cleaner than one could wish for. I would recomend this team from Newpro to any family or friends looking to do a home project! Thank you and have a happy and healthy Holidy Season! Rob & Barbara G.

1 year ago

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Reply from NEWPRO

Hi Rob & Barbara! Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you appreciated the workmanship and attention to detail. As a cabinet maker yourself, your recognition means a lot to us. We're also glad to know the project was completed on schedule and that we left your home in top condition. Your recommendation means the world to us, and we truly appreciate your support. Wishing you a wonderful and healthy holiday season as well! Please don’t hesitate to reach out for any future projects—we’d love to work with you again.

Dec. 3rd, 2024

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Keisha Lewis

The sales rep at Newpro was really nice. He was transparent about the different cost and what to expect and seemed to really care about my family's needs the technicians who came out to install. The windows were efficient and professional. They even corrected some issues that were left from the previous owner.

1 year ago Edited November 21, 2024

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Reply from NEWPRO

Hi Keisha! Thank you for sharing your experience! We're so glad to hear that our sales rep was able to provide clear, transparent information and truly understood your family’s needs. It’s great to know that the installation team not only delivered quality work but also took the time to address the issues left by the previous owner. We appreciate your feedback and are thrilled that you’re happy with your new windows. If you ever need anything else, we’re here to help!

Nov. 25th, 2024

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Caroletta Alicea

I strongly suggest if you need quality work done call NewPro. They are efficient, professional, courteous and reasonably priced. I had work done By them and I am thrilled! I’m writing this on my own free will I asked for the link so that I could do so.

1 year ago

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Reply from NEWPRO

Hi Caroletta! Thank you so much for your wonderful review and for taking the time to share your experience! We're thrilled to hear that you’re happy with the quality of the work, and we truly appreciate your kind words about our team’s efficiency, professionalism, and pricing. It means a lot to us that you reached out to leave a review on your own—your feedback is incredibly valuable, and we're grateful for your trust in NEWPRO.

Nov. 5th, 2024

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Elaine Reid

The Service Tech, Al R, was prompt, cordial, and did the repair correctly. The window is once again operational. Thank you.

2 months ago

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nikitya clarke

Al was absolutely amazing I told him the problem he was very Efficient quick and did a great job he even let me test the water to my level of comfort hopefully we won't need service again but if we do I'll be asking for AL 😊

8 months ago

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Gayle Malloy

A no pressure sales approach to the quality products available with New Pro. The products are energy preferred and the warranty is outstanding. Very satisfied with the business relationship I have with New Pro products.

1 year ago

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Reply from NEWPRO

Hi Gayle! Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our no-pressure sales approach and that you're satisfied with the quality of our energy-efficient products. We pride ourselves on offering both great products and excellent warranties, so it's great to know that those aspects met your expectations. We truly value the business relationship we've built with you and appreciate your trust in NEWPRO. If you ever have any questions or need assistance in the future, we’re always here to help!Thanks again for your support!

Nov. 5th, 2024

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Stephen Novak

We want to Thank-you for all 18 of our New Windows. All of the team members, Design, Sales, Installation and Ben who worked with me so many times in rescheduling this event. ⭐️⭐️⭐️⭐️⭐️

1 year ago

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Reply from NEWPRO

Hi Stephen! Thank you so much for your wonderful review and the five-star rating! We’re thrilled to hear that you're happy with your 18 new windows and that our team—design, sales, installation, and especially Ben—provided you with great service. We know scheduling can sometimes be tricky, so we're glad we could work with you to find the best timing. Your satisfaction means a lot to us, and we truly appreciate your trust in NEWPRO.

Nov. 5th, 2024

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Jennifer A Hammond

Service tech AL R. was fantastic. He was knowledgeable, professional, on time, quick either my repair, answered my questions. One of the best techs I have ever worked with

4 months ago

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Huto

Larry urban who came in to fix my storm door did an excellent job. He was very efficient knew exactly what he was doing. He did a very neat job too. Was very courteous. His is an amazing worker

8 months ago

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Michelle Goff

Ryan was great from start to finish. We knew all costs up front and saw what an amazing product we’d be getting. The installers were fabulous, fast and friendly!

1 year ago

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Reply from NEWPRO

Hi Michelle! Thank you so much for your wonderful review! We're thrilled to hear that Ryan was able to provide clear and upfront information, and that the installation team delivered a great experience. We truly appreciate your kind words and are so glad you’re happy with the product. If you need anything else, don't hesitate to reach out!

Nov. 25th, 2024

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Alex Spinu

Jason and Newpro were very quick, friends and accommodating in changing our lock, which we didn’t know was broken until they arrived for another project, very nice work!

1 year ago

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Reply from NEWPRO

Hi Alex! Thank you so much for your kind words! We're thrilled to hear that Jason and the NEWPRO team were able to assist with your lock and provide such a positive experience. It's great to know that we could help out and that everything went smoothly. We appreciate you taking the time to share your feedback! If you ever need anything else, don't hesitate to reach out.

Nov. 18th, 2024

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Susan Czarnionka

Outstanding company! We have a beautiful walk in shower installed in one day. It has changed our lives! The communication and the service is outstanding. Today we had some servicing done by Al Romano. He was professional and knowledgeable. But he is also very nice!

10 months ago

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Pamela

Larry our technician we Very Professional and experienced in our porch door problem. He repaired quickly and Perfectly!! Thank you Larry and Newpro!

4 months ago

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Erik Drauschke

The team did a great job from beginning to end. They made sure everything was picked up afterwards. We have had a lot of compliments on the work.

1 year ago

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Reply from NEWPRO

Hi Erik! Thank you so much for your wonderful review! We’re so glad to hear that you had a positive experience from start to finish and that our team left everything clean and tidy. It’s fantastic to know that you’ve received lots of compliments on the work—we take great pride in delivering quality results, and your feedback means a lot to us. If you ever need anything else or have future projects in mind, don’t hesitate to reach out. We’d love to work with you again!

Nov. 5th, 2024

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Linda Brown

Very professional knowledgeable staff walk in shower was perfect design works well for me. My scaredy cat didn't mind strangers in condo.

1 year ago

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Reply from NEWPRO

Hi Linda! Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your walk-in shower and that the design works perfectly for you. It’s also great to know that our team made your scaredy cat feel comfortable—always a win! 😊 We truly appreciate your feedback and are so glad that everything met your expectations. If you need anything else or have future projects in mind, we’d love to help again.

Nov. 5th, 2024

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Janice

Larry U is a wonderful credit to your company. He was punctual, polite and very professional and pleasant . We definitely rate him a perfect 10!!

7 months ago

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Maria D. Pizarro Figueroa

Their response to a resolve a problem was excellent. Al was very professional and understanding to the questions asked. Highly recommend him.

8 months ago

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Kim Comstock

I love the quality of the windows. Connor was very thorough and the final product we received is wonderful!!

1 year ago

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Reply from NEWPRO

Hi Kim! Thank you so much for your kind review! We're thrilled to hear that you’re loving the quality of your new windows. It’s great to know that Connor was able to provide thorough service and that you're happy with the final product.

Nov. 5th, 2024

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Kent Freshour

The crew was diligent and hardworking. The windows are superior and our house is way more energy efficient.

1 year ago

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Reply from NEWPRO

Hi Kent! Thank you so much for your great review! We’re thrilled to hear that the crew was diligent and hardworking, and that you're already noticing the energy efficiency benefits of your new windows. We take pride in offering top-quality products and service, so it’s fantastic to know that everything has made such a positive impact on your home.

Nov. 5th, 2024

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