NEWPRO Reviews
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8.2
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Verified Customer
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Robert Greenspan
Superior workmanship, paid great attention to details, whichas a cabinet maker I really appreciated.
Finished on schedule and left our place cleaner than one could wish for.
I would recomend this team from Newpro to any family or friends looking to do a home project!
Thank you and have a happy and healthy Holidy Season!
Rob & Barbara G.
1 week ago
Verified Customer
Review Source
Keisha Lewis
The sales rep at Newpro was really nice. He was transparent about the different cost and what to expect and seemed to really care about my family's needs the technicians who came out to install. The windows were efficient and professional. They even corrected some issues that were left from the previous owner.
1 week ago Edited November 21, 2024
Reply from NEWPRO
Hi Keisha! Thank you for sharing your experience! We're so glad to hear that our sales rep was able to provide clear, transparent information and truly understood your family’s needs. It’s great to know that the installation team not only delivered quality work but also took the time to address the issues left by the previous owner. We appreciate your feedback and are thrilled that you’re happy with your new windows. If you ever need anything else, we’re here to help!
Nov. 25th, 2024
Verified Customer
Review Source
Susan Phillipson
We had our house re-sided through NEWPRO , from the first steps of learning about their services and products was an easy seamless process and very informative felt no pressure to upgrade to higher end material to us that meant a lot. The laborers were clean and professional during the entire renovation. We would certainly recommend NEWPRO
1 week ago
Reply from NEWPRO
Hi Susan! Thank you so much for taking the time to share your positive experience with NEWPRO! We're thrilled to hear that the process was seamless, informative, and pressure-free for you. We take great pride in offering high-quality services without pushing unnecessary upgrades, and we're glad that this approach resonated with you. It's also wonderful to know that our team maintained professionalism and cleanliness throughout the renovation. Your recommendation means a lot to us, and we truly appreciate your trust in NEWPRO. Thank you again for your feedback!
Nov. 20th, 2024
Verified Customer
Review Source
Virginia Macdonald
We got Newpro windows when I bought my house in 1998 and we love them! We had a couple issues with a couple of them and even though it had been 20 years, they came back and fixed it like their warranty said. I was so impressed with the windows. I figured I would give their shower makeover aWe got Newpro windows when I bought my house in 1998 and we love them! We had a couple issues with a couple of them and even though it had been 20 years, they came back and fixed it like they’re warranty said. I was so impressed with the windows. I figured I would give their shower makeover, a try and got a new tub and shower, and I love soaking in it. Highly recommend them great customer service.
1 month ago
Reply from NEWPRO
Hi Virginia! Thank you so much for your wonderful review! We’re thrilled to hear that you've been enjoying yourNEWPRO windows for over 20 years and that our team was able to stand by our warranty and resolve any issues promptly. It means a lot to us that you trusted us again for your shower makeover, and we're so glad you're loving your new tub and shower! We truly appreciate your recommendation and are grateful for the opportunity to continue providing you with excellent service. If you ever need anything else, don’t hesitate to reach out—we’re always here to help. Thanks again for your kind words and support!
Nov. 5th, 2024
Verified Customer
Review Source
Diana Gadsby
We had all our windows and sliding doors replaced and from getting the quote to the installation team, NEWPRO was the best!
They answered all our questions, helped us take advantage of a great financing program, and have even checked back in with us to make sure everything was perfect.
The installation went great and the team was so nice. They did have one problem, where a windows was the wrong size from the manufacturer but they resolved the problem and scheduled a follow up as soon as they recieved the correct window. It shows how much they care to make it right when something unexpected happens.
As for the quality, we could tell the difference in our houses' insulation almost immediately. The doors and windows are holding up great. We would highly recommend NEWPRO to anyone looking to update their home.
1 month ago
Reply from NEWPRO
Hi Diana. Thank you so much for your glowing review! We’re thrilled to hear that you had such a positive experience with us from start to finish. It’s great to know that our team was able to answer all your questions, help you take advantage of the financing program, and check in afterward to make sure everything was perfect. We really appreciate your understanding with the slight issue regarding the window size. Our team always strives to handle unexpected situations promptly and professionally, and we’re so glad we could resolve it to your satisfaction. It’s wonderful to hear that you’re already feeling the benefits of your new windows and doors, especially in terms of insulation and energy efficiency. Your recommendation means the world to us, and we truly appreciate your trust in NEWPRO. If you need anything else or have future projects in mind, we’re always here to help!
Nov. 5th, 2024
Verified Customer
Review Source
Ron Kwiatkowski
I knew of NewPro’s reputation in prior to hiring them to remodel 2 bath rooms and replacing 32 windows. From start to finish they were highly professional and attentive to what we were looking for. Eric was great. He responded quickly to our inquiries and and made us feel like we were the most important customer. Customer support was great too, and communicated clearly on delivery and installation expectations. The quality of their products is also
Impressive. Our bathrooms were completely transformed in record time. Wes and his team are true craftsmen. Our windows are amazing and made our home warmed and quieter.
Great company, great products, great service!
1 month ago
Reply from NEWPRO
Hi Ron! Thank you so much for your fantastic review! We’re thrilled to hear that your experience with NEWPRO exceeded expectations from start to finish. It’s wonderful to know that Eric, Wes, and the entire team were able to provide you with such attentive, professional service, and that you felt truly valued throughout the process. We’re also so happy to hear that your bathroom remodels and new windows have made such a positive impact on your home—transforming your space and improving the energy efficiency and comfort of your home. The craftsmanship of Wes and his team is something we’re incredibly proud of, and it’s great to know that shone through in your project. Your kind words about our company, products, and service mean a lot to us.
Nov. 5th, 2024
Verified Customer
Review Source
Trudy Roddy
NewPro was excellent from the start to the end. We had a great experience with Tyrell on the sales end, and we loved the team of pros who came in to do the work. They did exactly what they said they’d do in the time they quoted us. We planned two days for them to come in advance to take out windows and install. It took two days, first was installation from inside, second was outside. The entire team was extremely professional and we love our windows. We were able to get a loan through MassSaves as we chose triple pane. We can feel the difference in our energy efficiency.
1 month ago
Reply from NEWPRO
Hi Trudy. Thank you so much for your wonderful review! We’re so happy to hear that you had a great experience with Terrell and the rest of our team. It’s great to know that the installation went smoothly and that we were able to meet our timeline and promises to you. We’re especially pleased that you’re already feeling the difference in your energy efficiency with the new triple-pane windows, and that you were able to take advantage of the Mass Save loan program. We always aim to provide top-quality products and service, and it’s fantastic to hear that everything exceeded your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We’d love to work with you again!
Nov. 5th, 2024
Verified Customer
Review Source
Michelle Goff
Ryan was great from start to finish. We knew all costs up front and saw what an amazing product we’d be getting. The installers were fabulous, fast and friendly!
1 week ago
Reply from NEWPRO
Hi Michelle! Thank you so much for your wonderful review! We're thrilled to hear that Ryan was able to provide clear and upfront information, and that the installation team delivered a great experience. We truly appreciate your kind words and are so glad you’re happy with the product. If you need anything else, don't hesitate to reach out!
Nov. 25th, 2024
Verified Customer
Review Source
Caroletta Alicea
I strongly suggest if you need quality work done call NewPro. They are efficient, professional, courteous and reasonably priced. I had work done
By them and I am thrilled!
I’m writing this on my own free will I asked for the link so that I could do so.
1 month ago
Reply from NEWPRO
Hi Caroletta! Thank you so much for your wonderful review and for taking the time to share your experience! We're thrilled to hear that you’re happy with the quality of the work, and we truly appreciate your kind words about our team’s efficiency, professionalism, and pricing. It means a lot to us that you reached out to leave a review on your own—your feedback is incredibly valuable, and we're grateful for your trust in NEWPRO.
Nov. 5th, 2024
Verified Customer
Review Source
Alex Spinu
Jason and Newpro were very quick, friends and accommodating in changing our lock, which we didn’t know was broken until they arrived for another project, very nice work!
2 weeks ago
Reply from NEWPRO
Hi Alex! Thank you so much for your kind words! We're thrilled to hear that Jason and the NEWPRO team were able to assist with your lock and provide such a positive experience. It's great to know that we could help out and that everything went smoothly. We appreciate you taking the time to share your feedback! If you ever need anything else, don't hesitate to reach out.
Nov. 18th, 2024
Verified Customer
Review Source
Gayle Malloy
A no pressure sales approach to the quality products available with New Pro. The products are energy preferred and the warranty is outstanding. Very satisfied with the business relationship I have with New Pro products.
1 month ago
Reply from NEWPRO
Hi Gayle! Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our no-pressure sales approach and that you're satisfied with the quality of our energy-efficient products. We pride ourselves on offering both great products and excellent warranties, so it's great to know that those aspects met your expectations. We truly value the business relationship we've built with you and appreciate your trust in NEWPRO. If you ever have any questions or need assistance in the future, we’re always here to help!Thanks again for your support!
Nov. 5th, 2024
Verified Customer
Review Source
Stephen Novak
We want to Thank-you for all 18 of our New Windows. All of the team members, Design, Sales, Installation and Ben who worked with me so many times in rescheduling this event. ⭐️⭐️⭐️⭐️⭐️
1 month ago
Reply from NEWPRO
Hi Stephen! Thank you so much for your wonderful review and the five-star rating! We’re thrilled to hear that you're happy with your 18 new windows and that our team—design, sales, installation, and especially Ben—provided you with great service. We know scheduling can sometimes be tricky, so we're glad we could work with you to find the best timing. Your satisfaction means a lot to us, and we truly appreciate your trust in NEWPRO.
Nov. 5th, 2024
Verified Customer
Review Source
James Corbett
2 new showers, 1 tub, 3 days...
Clean job, professionally done.
I could not be happier. I will call again for other projects in the house!
1 month ago
Reply from NEWPRO
Hi James! Thank you so much for your great review! We're thrilled to hear that you're happy with your new showers and tub, and that the job was done cleanly and professionally. It's fantastic to know that everything met your expectations! We’d love to help with any future projects in your home—just let us know when you're ready. Thanks again for choosing us, and we look forward to working with you again soon!
Nov. 5th, 2024
Verified Customer
Review Source
Erik Drauschke
The team did a great job from beginning to end. They made sure everything was picked up afterwards. We have had a lot of compliments on the work.
1 month ago
Reply from NEWPRO
Hi Erik! Thank you so much for your wonderful review! We’re so glad to hear that you had a positive experience from start to finish and that our team left everything clean and tidy. It’s fantastic to know that you’ve received lots of compliments on the work—we take great pride in delivering quality results, and your feedback means a lot to us. If you ever need anything else or have future projects in mind, don’t hesitate to reach out. We’d love to work with you again!
Nov. 5th, 2024
Verified Customer
Review Source
Linda Brown
Very professional knowledgeable staff walk in shower was perfect design works well for me. My scaredy cat didn't mind strangers in condo.
1 month ago
Reply from NEWPRO
Hi Linda! Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your walk-in shower and that the design works perfectly for you. It’s also great to know that our team made your scaredy cat feel comfortable—always a win! 😊 We truly appreciate your feedback and are so glad that everything met your expectations. If you need anything else or have future projects in mind, we’d love to help again.
Nov. 5th, 2024
Verified Customer
Review Source
George Wise
Very satisfied. The presentation, the installation & the quality of work was outstanding.
3 weeks ago
Reply from NEWPRO
Hi George! Thank you for your fantastic review! We're so glad to hear that you were satisfied with the presentation, installation, and the overall quality of work. We take great pride in delivering top-notch service, and it's great to know that it made a positive impression. We truly appreciate your feedback and look forward to working with you again in the future!
Nov. 12th, 2024
Verified Customer
Review Source
Sam
Quick install and very helpful customer support. Very friendly team with a great product.
3 weeks ago
Reply from NEWPRO
Hi Sam! Thank you so much for your kind words! We're thrilled to hear that you had a smooth installation experience and that our customer support team was able to assist you. We take pride in offering great products and exceptional service, and it means a lot to know you had a positive experience. If you need anything else, don't hesitate to reach out— we’re always here to help!
Nov. 6th, 2024
Verified Customer
Review Source
Kim Comstock
I love the quality of the windows. Connor was very thorough and the final product we received is wonderful!!
1 month ago
Reply from NEWPRO
Hi Kim! Thank you so much for your kind review! We're thrilled to hear that you’re loving the quality of your new windows. It’s great to know that Connor was able to provide thorough service and that you're happy with the final product.
Nov. 5th, 2024
Verified Customer
Review Source
Kent Freshour
The crew was diligent and hardworking. The windows are superior and our house is way more energy efficient.
1 month ago
Reply from NEWPRO
Hi Kent! Thank you so much for your great review! We’re thrilled to hear that the crew was diligent and hardworking, and that you're already noticing the energy efficiency benefits of your new windows. We take pride in offering top-quality products and service, so it’s fantastic to know that everything has made such a positive impact on your home.
Nov. 5th, 2024
Verified Customer
Review Source
Keith Frevold
Excellent customer service and workmanship!
1 week ago
Reply from NEWPRO
Hi Keith! Thank you for your kind words! We’re so glad to hear that you were pleased with both our customer service and workmanship. Providing top-notch service and quality results is our top priority, and your feedback lets us know we’re on the right track. We appreciate your support and look forward to working with you again in the future!
Nov. 20th, 2024
Verified Customer
Review Source
Patty Nicklaw
Work was excellent cleanup was wonderful. Couldn’t have been more pleased.Nemy was exceptional!!!
1 month ago
Reply from NEWPRO
Hi Patty! Thank you so much for your amazing review! We’re thrilled to hear that you were pleased with both the quality of the work and the cleanup. We always aim to leave everything spotless and looking great, so it's wonderful to know that made an impact. We’re especially happy to hear that Nemy provided exceptional service— we’ll be sure to pass along your compliments!
Nov. 5th, 2024
Verified Customer
Review Source
Tracey McCarthy
Very prompt and knowledgeable. It looked better than I could have imagined.
1 month ago
Reply from NEWPRO
Hi Tracey! Thank you so much for your fantastic review! We’re thrilled to hear that you were impressed with both the promptness and knowledge of our team, and that the final result exceeded your expectations. It’s always our goal to deliver results that wow our customers, so your feedback means a lot to us. If you ever need anything else or have future projects in mind, we’d be happy to help again. Thanks again for choosing us!
Nov. 5th, 2024
Verified Customer
Review Source
Kathy Dwyer Hydorn
Great presentation by Antonio. Professional, informative, and efficient
1 month ago
Reply from NEWPRO
Hi Kathy! Thank you for your kind words! We’re so glad to hear that you had a positive experience with Antonio. It’s great to know that his professionalism, informative approach, and efficiency made an impact. If you have any more questions or need assistance moving forward, don’t hesitate to reach out. We’d be happy to help!
Nov. 5th, 2024
Verified Customer
Review Source
Mike Howe
I loved how fast and easy the process was
1 month ago
Reply from NEWPRO
Hi Mike! We're so glad to hear that the process was fast and easy for you. We always aim to make things as smooth and efficient as possible, and it’s great to know we succeeded in doing that for you. If you need anything else or have future projects in mind, don’t hesitate to reach out.
Nov. 5th, 2024
Verified Customer
Review Source
Carmen Gray
Professionalism and neatness! Very happy
1 month ago
Reply from NEWPRO
Hi Carmen! Thank you so much for your feedback! We're thrilled to hear that you were happy with the professionalism and neatness of our team. We always strive to provide a high level of service, and it's great to know that we met your expectations. If you need anything else or have future projects in mind, don't hesitate to reach out. We're here to help!
Nov. 5th, 2024
Verified Customer
Review Source
Thomas Weidlich
Walk in came out great and would use him again
1 month ago Edited October 11, 2024
Reply from NEWPRO
Hi Thomas! Thank you so much for your review! We’re so glad to hear that your walk-in shower turned out great and that you’d consider working with us again. Your satisfaction is our top priority, and we’d be happy to assist with any future projects you have in mind. Thank you for choosing NEWPRO as your home improvement partner!
Nov. 5th, 2024
Verified Customer
Review Source
Xiaohan Li
Excellent work! The installation was stress free! Good quality with reasonable price.
4 weeks ago
Reply from NEWPRO
Hi Xiaohan! Thank you so much for your great review! We're thrilled to hear that you had a stress-free installation experience and are happy with both the quality of our work and the price. We always aim to deliver the best value for our customers, and it’s great to know we hit the mark for you! If you need anything else or have future projects in mind, don't hesitate to reach out. We’d be happy to work with you again! Thanks again for choosing us!
Nov. 5th, 2024
