Name: NEWPRO
Rating: 4.6

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Ken Mastrangelo USA

8 months ago

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Jilda Casillo USA

10 months ago

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Cape Cod resident

Newpro replaced 15 windows in my home. The workers were prompt, polite, fast, and cleaned up in such a way that you’d never even know they were here! The windows are amazing, and I am very happy with the whole process. After they left, I struggled with one window - they were back out promptly and fixed a problem they found upon inspection. I would highly recommend Newpro . I feel like I have a new house!

11 months ago

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Dellicia Shorter USA

11 months ago

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David Fusco Massachusetts

1 year ago

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Betty Rodimon NA

1 year ago

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Eric LaFleche Massachusetts

1 year ago

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Eddie Terrenzi NA

1 year ago

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Ed Dornburgh NA

1 year ago

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Curtis Connecticut

1 year ago

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Jacqueline Hersey NA

1 year ago

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Paul Gordon Massachusetts

1 year ago

Reply from NEWPRO

Hi Paul! Thank you so much for taking the time to leave such a thoughtful review! We’re so happy to hear that you’re pleased with your shower remodel and that the entire process—from the initial consultation to the installation and follow-up service—went smoothly. It's great to know that our team was able to address your small issue quickly and efficiently when it arose. We’re committed to ensuring our customers are completely satisfied, even after the project is complete. Your recommendation means a lot to us, and we’re glad that you’re still enjoying your new shower, especially with how easy it is to maintain! If you ever need anything in the future or decide to tackle another home improvement project, we’d love to help again. Thank you for choosing NEWPRO as your home improvement partner!

Jan. 14th, 2025

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Verified Customer

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Angela Ovalles NA

1 year ago

Reply from NEWPRO

Hi Angela! Thank you so much for taking the time to share such a detailed and thoughtful review! We're absolutely thrilled to hear that your experience with NEWPRO has been so positive from start to finish. It sounds like you've had quite a few projects done with us, and we're honored that you chose us for your renovations, doors, and windows! We take great pride in our team’s professionalism, attention to detail, and commitment to leaving your home looking spotless after every job, so it’s wonderful to hear that all of this stood out to you. We’re also glad to know you’re enjoying the benefits of our financing options and that everything was completed to your satisfaction with our warranties in place. Thank you for recommending us to others—your trust means the world to us! If you ever have more projects in the future, we’d be more than happy to help. Wishing you all the best, and thanks again for being a valued NEWPRO customer!

Jan. 14th, 2025

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Verified Customer

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Tod Mitchell NA

1 year ago

Reply from NEWPRO

Hi Tod! Thank you so much for taking the time to share such a detailed and thoughtful review! We're thrilled to hear that you had such a positive experience with NEWPRO, from your windows to your bathroom remodel. It’s great to know that our team, especially your salesperson, was able to provide you with honest and transparent service. We’re proud to offer not only top-quality products but also exceptional customer care, and we're so happy that the warranty and responsive service have met your expectations. We appreciate your recommendation and look forward to helping with any future home improvement projects. Thank you again for choosing NEWPRO!

Jan. 7th, 2025

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Verified Customer

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Kathy Briana NA

1 year ago

Reply from NEWPRO

Hi Kathy! Thank you so much for sharing your experience with us! We’re so glad to hear that you’re happy with your new windows and the overall service you received. It’s great to know that the team was able to get the job done quickly, even with the storm coming through. We truly appreciate your understanding and patience. We're also thrilled that you found our financing and paperwork process easy—our goal is always to make things as simple and stress-free as possible for our customers. We apologize that no one had the chance to show you how to operate your new windows. Please feel free to reach out to us if you ever have any questions or need assistance. We're always here to help! Thanks again for recommending us!

Dec. 23rd, 2024

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Verified Customer

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Claudia Jasmin NA

1 year ago

Reply from NEWPRO

Hi Claudia! Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had such a positive interaction with our team. It’s great to know that Rob, Liz, and the rest of the crew were able to accommodate your needs and provide you with the high level of service you deserve. We truly appreciate your kind words about our sales staff and installers. It’s our goal to make sure every customer feels informed, supported, and confident in their decisions, and it sounds like we were able to do that for you! We understand that investing in home improvements is a big decision, and we’re so glad that we could help make the process as smooth and stress-free as possible for you. We're also happy to hear that you were pleased with the financing options. Should you need anything in the future, please don’t hesitate to reach out. We look forward to working with you again, and we wish you and yours a wonderful holiday season!

Dec. 23rd, 2024

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Verified Customer

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Dennis Lane NA

1 year ago

Reply from NEWPRO

Hi Dennis! Thank you so much for sharing your positive experience with NEWPRO! We're thrilled to hear that you are satisfied with your new shower and the overall process, from installation to follow-up. We truly believe that great service extends beyond the initial job, so we're especially glad to hear that our team was able to address any concerns and provide the necessary repairs promptly. Your recommendation means a lot to us, and we appreciate your trust in NEWPRO for your home remodeling needs. Thanks again for your kind words, and we look forward to serving you again in the future!

Dec. 20th, 2024

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Verified Customer

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Virginia Macdonald

We got Newpro windows when I bought my house in 1998 and we love them! We had a couple issues with a couple of them and even though it had been 20 years, they came back and fixed it like their warranty said. I was so impressed with the windows. I figured I would give their shower makeover aWe got Newpro windows when I bought my house in 1998 and we love them! We had a couple issues with a couple of them and even though it had been 20 years, they came back and fixed it like they’re warranty said. I was so impressed with the windows. I figured I would give their shower makeover, a try and got a new tub and shower, and I love soaking in it. Highly recommend them great customer service.

1 year ago

Reply from NEWPRO

Hi Virginia! Thank you so much for your wonderful review! We’re thrilled to hear that you've been enjoying yourNEWPRO windows for over 20 years and that our team was able to stand by our warranty and resolve any issues promptly. It means a lot to us that you trusted us again for your shower makeover, and we're so glad you're loving your new tub and shower! We truly appreciate your recommendation and are grateful for the opportunity to continue providing you with excellent service. If you ever need anything else, don’t hesitate to reach out—we’re always here to help. Thanks again for your kind words and support!

Nov. 5th, 2024

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Verified Customer

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Diana Gadsby

We had all our windows and sliding doors replaced and from getting the quote to the installation team, NEWPRO was the best! They answered all our questions, helped us take advantage of a great financing program, and have even checked back in with us to make sure everything was perfect. The installation went great and the team was so nice. They did have one problem, where a windows was the wrong size from the manufacturer but they resolved the problem and scheduled a follow up as soon as they recieved the correct window. It shows how much they care to make it right when something unexpected happens. As for the quality, we could tell the difference in our houses' insulation almost immediately. The doors and windows are holding up great. We would highly recommend NEWPRO to anyone looking to update their home.

1 year ago

Reply from NEWPRO

Hi Diana. Thank you so much for your glowing review! We’re thrilled to hear that you had such a positive experience with us from start to finish. It’s great to know that our team was able to answer all your questions, help you take advantage of the financing program, and check in afterward to make sure everything was perfect. We really appreciate your understanding with the slight issue regarding the window size. Our team always strives to handle unexpected situations promptly and professionally, and we’re so glad we could resolve it to your satisfaction. It’s wonderful to hear that you’re already feeling the benefits of your new windows and doors, especially in terms of insulation and energy efficiency. Your recommendation means the world to us, and we truly appreciate your trust in NEWPRO. If you need anything else or have future projects in mind, we’re always here to help!

Nov. 5th, 2024

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Zamarine Cummings USA

1 year ago

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Ronald Gaulin USA

1 year ago

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William Malchodi USA

1 year ago

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Howard Buccieri USA

1 year ago

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Sandra Lombardi NA

1 year ago

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Howard Dorman NA

1 year ago

Reply from NEWPRO

Hi Howard! Thank you so much for sharing your experience with NEWPRO! We’re so glad to hear that we were able to assist you in creating a more accessible and functional bathroom for your wife. It’s wonderful to know that our team was able to complete the job quickly and to your satisfaction. We truly appreciate your trust in us for such an important project, and we’re thrilled that you’re happy with the results. Your recommendation means a lot to us, and we’d be honored to help with any future home improvements. Wishing you and your wife all the best, and thank you again for choosing NEWPRO!

Jan. 14th, 2025

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Verified Customer

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Trudy Roddy

NewPro was excellent from the start to the end. We had a great experience with Tyrell on the sales end, and we loved the team of pros who came in to do the work. They did exactly what they said they’d do in the time they quoted us. We planned two days for them to come in advance to take out windows and install. It took two days, first was installation from inside, second was outside. The entire team was extremely professional and we love our windows. We were able to get a loan through MassSaves as we chose triple pane. We can feel the difference in our energy efficiency.

1 year ago

Reply from NEWPRO

Hi Trudy. Thank you so much for your wonderful review! We’re so happy to hear that you had a great experience with Terrell and the rest of our team. It’s great to know that the installation went smoothly and that we were able to meet our timeline and promises to you. We’re especially pleased that you’re already feeling the difference in your energy efficiency with the new triple-pane windows, and that you were able to take advantage of the Mass Save loan program. We always aim to provide top-quality products and service, and it’s fantastic to hear that everything exceeded your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We’d love to work with you again!

Nov. 5th, 2024

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The Cohens

I like that they come out rather quickly and take care of any issues I have. I also get a repeat customer discount. The workers are amazing. They are pleasant, respectful and on time. We had Al Romano come the other day and he was the best

1 year ago

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Verified Customer

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Robert Greenspan

Superior workmanship, paid great attention to details, whichas a cabinet maker I really appreciated. Finished on schedule and left our place cleaner than one could wish for. I would recomend this team from Newpro to any family or friends looking to do a home project! Thank you and have a happy and healthy Holidy Season! Rob & Barbara G.

1 year ago

Reply from NEWPRO

Hi Rob & Barbara! Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you appreciated the workmanship and attention to detail. As a cabinet maker yourself, your recognition means a lot to us. We're also glad to know the project was completed on schedule and that we left your home in top condition. Your recommendation means the world to us, and we truly appreciate your support. Wishing you a wonderful and healthy holiday season as well! Please don’t hesitate to reach out for any future projects—we’d love to work with you again.

Dec. 3rd, 2024

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Verified Customer

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Keisha Lewis

The sales rep at Newpro was really nice. He was transparent about the different cost and what to expect and seemed to really care about my family's needs the technicians who came out to install. The windows were efficient and professional. They even corrected some issues that were left from the previous owner.

1 year ago Edited November 21, 2024

Reply from NEWPRO

Hi Keisha! Thank you for sharing your experience! We're so glad to hear that our sales rep was able to provide clear, transparent information and truly understood your family’s needs. It’s great to know that the installation team not only delivered quality work but also took the time to address the issues left by the previous owner. We appreciate your feedback and are thrilled that you’re happy with your new windows. If you ever need anything else, we’re here to help!

Nov. 25th, 2024

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Caroletta Alicea

I strongly suggest if you need quality work done call NewPro. They are efficient, professional, courteous and reasonably priced. I had work done By them and I am thrilled! I’m writing this on my own free will I asked for the link so that I could do so.

1 year ago

Reply from NEWPRO

Hi Caroletta! Thank you so much for your wonderful review and for taking the time to share your experience! We're thrilled to hear that you’re happy with the quality of the work, and we truly appreciate your kind words about our team’s efficiency, professionalism, and pricing. It means a lot to us that you reached out to leave a review on your own—your feedback is incredibly valuable, and we're grateful for your trust in NEWPRO.

Nov. 5th, 2024

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Verified Customer

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Theresa Chaloux

From the sales representative, to the scheduling representative and the installation crew. The Newpro team were very professional and courteous. I would recommend Newpro windows to anyone. Norman and Theresa

1 year ago

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Gayle Malloy

A no pressure sales approach to the quality products available with New Pro. The products are energy preferred and the warranty is outstanding. Very satisfied with the business relationship I have with New Pro products.

1 year ago

Reply from NEWPRO

Hi Gayle! Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our no-pressure sales approach and that you're satisfied with the quality of our energy-efficient products. We pride ourselves on offering both great products and excellent warranties, so it's great to know that those aspects met your expectations. We truly value the business relationship we've built with you and appreciate your trust in NEWPRO. If you ever have any questions or need assistance in the future, we’re always here to help!Thanks again for your support!

Nov. 5th, 2024

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Verified Customer

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Stephen Novak

We want to Thank-you for all 18 of our New Windows. All of the team members, Design, Sales, Installation and Ben who worked with me so many times in rescheduling this event. ⭐️⭐️⭐️⭐️⭐️

1 year ago

Reply from NEWPRO

Hi Stephen! Thank you so much for your wonderful review and the five-star rating! We’re thrilled to hear that you're happy with your 18 new windows and that our team—design, sales, installation, and especially Ben—provided you with great service. We know scheduling can sometimes be tricky, so we're glad we could work with you to find the best timing. Your satisfaction means a lot to us, and we truly appreciate your trust in NEWPRO.

Nov. 5th, 2024

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Michelle Goff

Ryan was great from start to finish. We knew all costs up front and saw what an amazing product we’d be getting. The installers were fabulous, fast and friendly!

1 year ago

Reply from NEWPRO

Hi Michelle! Thank you so much for your wonderful review! We're thrilled to hear that Ryan was able to provide clear and upfront information, and that the installation team delivered a great experience. We truly appreciate your kind words and are so glad you’re happy with the product. If you need anything else, don't hesitate to reach out!

Nov. 25th, 2024

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Alex Spinu

Jason and Newpro were very quick, friends and accommodating in changing our lock, which we didn’t know was broken until they arrived for another project, very nice work!

1 year ago

Reply from NEWPRO

Hi Alex! Thank you so much for your kind words! We're thrilled to hear that Jason and the NEWPRO team were able to assist with your lock and provide such a positive experience. It's great to know that we could help out and that everything went smoothly. We appreciate you taking the time to share your feedback! If you ever need anything else, don't hesitate to reach out.

Nov. 18th, 2024

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Moe Laferriere

The service technician called ahead and arrived on time. A couple of screens needed replacing because of tears from my cat and he replaced them with pet friendly material that he had in his van! He was friendly, polite, and was done in very little time.

9 months ago

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Cristeen Schena

5 yr old walk in tub started leaky from the door, got a prompt response from Newpro and Al R was our technician, he was on time, courteous, and knowledgeable. After talking to the service department and leaving for the a short time he came back and replaced the door hinge. He was quick and clean, you'd never know he was there. If his repairs don't solve the problem I hope he's the tech that has to come back. Thank you, Al. The Schena's.

1 year ago

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Ted Lussier East Providence, Rhode Island

We have about 14 windows replaced,after 5yrs are large bay window had a small crack,the window cracked into pieces.My wife call and the said there are no longer in ,I guess we got screwed,so much for life time warranty

2 months ago

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Verified Customer

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Erik Drauschke

The team did a great job from beginning to end. They made sure everything was picked up afterwards. We have had a lot of compliments on the work.

1 year ago

Reply from NEWPRO

Hi Erik! Thank you so much for your wonderful review! We’re so glad to hear that you had a positive experience from start to finish and that our team left everything clean and tidy. It’s fantastic to know that you’ve received lots of compliments on the work—we take great pride in delivering quality results, and your feedback means a lot to us. If you ever need anything else or have future projects in mind, don’t hesitate to reach out. We’d love to work with you again!

Nov. 5th, 2024

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Verified Customer

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Linda Brown

Very professional knowledgeable staff walk in shower was perfect design works well for me. My scaredy cat didn't mind strangers in condo.

1 year ago

Reply from NEWPRO

Hi Linda! Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your walk-in shower and that the design works perfectly for you. It’s also great to know that our team made your scaredy cat feel comfortable—always a win! 😊 We truly appreciate your feedback and are so glad that everything met your expectations. If you need anything else or have future projects in mind, we’d love to help again.

Nov. 5th, 2024

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Mike sheedy

Was able to fix all the issues, had all the parts and tools with him, was able to inspect and service all other accessible windows as well. Windows are now operating like new. Did all of this on a hot day and in a short period of time. He has been to my house previously and always provides excellent service

1 year ago

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nikitya clarke

Al was absolutely amazing I told him the problem he was very Efficient quick and did a great job he even let me test the water to my level of comfort hopefully we won't need service again but if we do I'll be asking for AL 😊

1 year ago

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Susan Czarnionka

Outstanding company! We have a beautiful walk in shower installed in one day. It has changed our lives! The communication and the service is outstanding. Today we had some servicing done by Al Romano. He was professional and knowledgeable. But he is also very nice!

1 year ago

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Verified Customer

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Kim Comstock

I love the quality of the windows. Connor was very thorough and the final product we received is wonderful!!

1 year ago

Reply from NEWPRO

Hi Kim! Thank you so much for your kind review! We're thrilled to hear that you’re loving the quality of your new windows. It’s great to know that Connor was able to provide thorough service and that you're happy with the final product.

Nov. 5th, 2024

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Verified Customer

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Kent Freshour

The crew was diligent and hardworking. The windows are superior and our house is way more energy efficient.

1 year ago

Reply from NEWPRO

Hi Kent! Thank you so much for your great review! We’re thrilled to hear that the crew was diligent and hardworking, and that you're already noticing the energy efficiency benefits of your new windows. We take pride in offering top-quality products and service, so it’s fantastic to know that everything has made such a positive impact on your home.

Nov. 5th, 2024

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Jennifer A Hammond

Service tech AL R. was fantastic. He was knowledgeable, professional, on time, quick either my repair, answered my questions. One of the best techs I have ever worked with

11 months ago

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Huto

Larry urban who came in to fix my storm door did an excellent job. He was very efficient knew exactly what he was doing. He did a very neat job too. Was very courteous. His is an amazing worker

1 year ago

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Verified Customer

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George Wise

Very satisfied. The presentation, the installation & the quality of work was outstanding.

1 year ago

Reply from NEWPRO

Hi George! Thank you for your fantastic review! We're so glad to hear that you were satisfied with the presentation, installation, and the overall quality of work. We take great pride in delivering top-notch service, and it's great to know that it made a positive impression. We truly appreciate your feedback and look forward to working with you again in the future!

Nov. 12th, 2024

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Sam

Quick install and very helpful customer support. Very friendly team with a great product.

1 year ago

Reply from NEWPRO

Hi Sam! Thank you so much for your kind words! We're thrilled to hear that you had a smooth installation experience and that our customer support team was able to assist you. We take pride in offering great products and exceptional service, and it means a lot to know you had a positive experience. If you need anything else, don't hesitate to reach out— we’re always here to help!

Nov. 6th, 2024

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Verified Customer

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Xiaohan Li

Excellent work! The installation was stress free! Good quality with reasonable price.

1 year ago

Reply from NEWPRO

Hi Xiaohan! Thank you so much for your great review! We're thrilled to hear that you had a stress-free installation experience and are happy with both the quality of our work and the price. We always aim to deliver the best value for our customers, and it’s great to know we hit the mark for you! If you need anything else or have future projects in mind, don't hesitate to reach out. We’d be happy to work with you again! Thanks again for choosing us!

Nov. 5th, 2024

NEWPRO Reviews

Summary of Reviews