Name: NEWPRO
Rating: 5.0

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Verified Customer

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Eric LaFleche Massachusetts

2 days ago

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Eddie Terrenzi NA

2 days ago

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Ed Dornburgh NA

1 week ago

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Curtis Connecticut

2 weeks ago

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Jacqueline Hersey NA

2 weeks ago

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Paul Gordon Massachusetts

2 weeks ago

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Angela Ovalles NA

2 weeks ago

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Tod Mitchell NA

2 weeks ago

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Kathy Briana NA

2 weeks ago

Reply from NEWPRO

Hi Kathy! Thank you so much for sharing your experience with us! We’re so glad to hear that you’re happy with your new windows and the overall service you received. It’s great to know that the team was able to get the job done quickly, even with the storm coming through. We truly appreciate your understanding and patience. We're also thrilled that you found our financing and paperwork process easy—our goal is always to make things as simple and stress-free as possible for our customers. We apologize that no one had the chance to show you how to operate your new windows. Please feel free to reach out to us if you ever have any questions or need assistance. We're always here to help! Thanks again for recommending us!

Dec. 23rd, 2024

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Verified Customer

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Claudia Jasmin NA

2 weeks ago

Reply from NEWPRO

Hi Claudia! Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had such a positive interaction with our team. It’s great to know that Rob, Liz, and the rest of the crew were able to accommodate your needs and provide you with the high level of service you deserve. We truly appreciate your kind words about our sales staff and installers. It’s our goal to make sure every customer feels informed, supported, and confident in their decisions, and it sounds like we were able to do that for you! We understand that investing in home improvements is a big decision, and we’re so glad that we could help make the process as smooth and stress-free as possible for you. We're also happy to hear that you were pleased with the financing options. Should you need anything in the future, please don’t hesitate to reach out. We look forward to working with you again, and we wish you and yours a wonderful holiday season!

Dec. 23rd, 2024

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Verified Customer

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Dennis Lane NA

2 weeks ago

Reply from NEWPRO

Hi Dennis! Thank you so much for sharing your positive experience with NEWPRO! We're thrilled to hear that you are satisfied with your new shower and the overall process, from installation to follow-up. We truly believe that great service extends beyond the initial job, so we're especially glad to hear that our team was able to address any concerns and provide the necessary repairs promptly. Your recommendation means a lot to us, and we appreciate your trust in NEWPRO for your home remodeling needs. Thanks again for your kind words, and we look forward to serving you again in the future!

Dec. 20th, 2024

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Verified Customer

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Howard Dorman NA

2 weeks ago

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Verified Customer

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Tracie Price

Working with the team at Newpro was enjoyable and easy. We went from a tub to a walk-in shower. Unfortunately we have an old house and on removing the tub found some issues with the flooring structure, but the team that we had could not have been any nicer and worked with us to get the necessary work done so that they could complete our transformation on time. Would highly recommend!!

1 month ago

Reply from NEWPRO

Hi Tracie! Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It means a lot to know you’d recommend our services to your family and friends. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always here to help!

Dec. 3rd, 2024

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Verified Customer

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Virginia Macdonald

We got Newpro windows when I bought my house in 1998 and we love them! We had a couple issues with a couple of them and even though it had been 20 years, they came back and fixed it like their warranty said. I was so impressed with the windows. I figured I would give their shower makeover aWe got Newpro windows when I bought my house in 1998 and we love them! We had a couple issues with a couple of them and even though it had been 20 years, they came back and fixed it like they’re warranty said. I was so impressed with the windows. I figured I would give their shower makeover, a try and got a new tub and shower, and I love soaking in it. Highly recommend them great customer service.

2 months ago

Reply from NEWPRO

Hi Virginia! Thank you so much for your wonderful review! We’re thrilled to hear that you've been enjoying yourNEWPRO windows for over 20 years and that our team was able to stand by our warranty and resolve any issues promptly. It means a lot to us that you trusted us again for your shower makeover, and we're so glad you're loving your new tub and shower! We truly appreciate your recommendation and are grateful for the opportunity to continue providing you with excellent service. If you ever need anything else, don’t hesitate to reach out—we’re always here to help. Thanks again for your kind words and support!

Nov. 5th, 2024

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Verified Customer

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Diana Gadsby

We had all our windows and sliding doors replaced and from getting the quote to the installation team, NEWPRO was the best! They answered all our questions, helped us take advantage of a great financing program, and have even checked back in with us to make sure everything was perfect. The installation went great and the team was so nice. They did have one problem, where a windows was the wrong size from the manufacturer but they resolved the problem and scheduled a follow up as soon as they recieved the correct window. It shows how much they care to make it right when something unexpected happens. As for the quality, we could tell the difference in our houses' insulation almost immediately. The doors and windows are holding up great. We would highly recommend NEWPRO to anyone looking to update their home.

2 months ago

Reply from NEWPRO

Hi Diana. Thank you so much for your glowing review! We’re thrilled to hear that you had such a positive experience with us from start to finish. It’s great to know that our team was able to answer all your questions, help you take advantage of the financing program, and check in afterward to make sure everything was perfect. We really appreciate your understanding with the slight issue regarding the window size. Our team always strives to handle unexpected situations promptly and professionally, and we’re so glad we could resolve it to your satisfaction. It’s wonderful to hear that you’re already feeling the benefits of your new windows and doors, especially in terms of insulation and energy efficiency. Your recommendation means the world to us, and we truly appreciate your trust in NEWPRO. If you need anything else or have future projects in mind, we’re always here to help!

Nov. 5th, 2024

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Verified Customer

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Ron Kwiatkowski

I knew of NewPro’s reputation in prior to hiring them to remodel 2 bath rooms and replacing 32 windows. From start to finish they were highly professional and attentive to what we were looking for. Eric was great. He responded quickly to our inquiries and and made us feel like we were the most important customer. Customer support was great too, and communicated clearly on delivery and installation expectations. The quality of their products is also Impressive. Our bathrooms were completely transformed in record time. Wes and his team are true craftsmen. Our windows are amazing and made our home warmed and quieter. Great company, great products, great service!

2 months ago

Reply from NEWPRO

Hi Ron! Thank you so much for your fantastic review! We’re thrilled to hear that your experience with NEWPRO exceeded expectations from start to finish. It’s wonderful to know that Eric, Wes, and the entire team were able to provide you with such attentive, professional service, and that you felt truly valued throughout the process. We’re also so happy to hear that your bathroom remodels and new windows have made such a positive impact on your home—transforming your space and improving the energy efficiency and comfort of your home. The craftsmanship of Wes and his team is something we’re incredibly proud of, and it’s great to know that shone through in your project. Your kind words about our company, products, and service mean a lot to us.

Nov. 5th, 2024

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Verified Customer

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Robert Greenspan

Superior workmanship, paid great attention to details, whichas a cabinet maker I really appreciated. Finished on schedule and left our place cleaner than one could wish for. I would recomend this team from Newpro to any family or friends looking to do a home project! Thank you and have a happy and healthy Holidy Season! Rob & Barbara G.

1 month ago

Reply from NEWPRO

Hi Rob & Barbara! Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you appreciated the workmanship and attention to detail. As a cabinet maker yourself, your recognition means a lot to us. We're also glad to know the project was completed on schedule and that we left your home in top condition. Your recommendation means the world to us, and we truly appreciate your support. Wishing you a wonderful and healthy holiday season as well! Please don’t hesitate to reach out for any future projects—we’d love to work with you again.

Dec. 3rd, 2024

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Verified Customer

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Keisha Lewis

The sales rep at Newpro was really nice. He was transparent about the different cost and what to expect and seemed to really care about my family's needs the technicians who came out to install. The windows were efficient and professional. They even corrected some issues that were left from the previous owner.

1 month ago Edited November 21, 2024

Reply from NEWPRO

Hi Keisha! Thank you for sharing your experience! We're so glad to hear that our sales rep was able to provide clear, transparent information and truly understood your family’s needs. It’s great to know that the installation team not only delivered quality work but also took the time to address the issues left by the previous owner. We appreciate your feedback and are thrilled that you’re happy with your new windows. If you ever need anything else, we’re here to help!

Nov. 25th, 2024

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Verified Customer

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Susan Phillipson

We had our house re-sided through NEWPRO , from the first steps of learning about their services and products was an easy seamless process and very informative felt no pressure to upgrade to higher end material to us that meant a lot. The laborers were clean and professional during the entire renovation. We would certainly recommend NEWPRO

1 month ago

Reply from NEWPRO

Hi Susan! Thank you so much for taking the time to share your positive experience with NEWPRO! We're thrilled to hear that the process was seamless, informative, and pressure-free for you. We take great pride in offering high-quality services without pushing unnecessary upgrades, and we're glad that this approach resonated with you. It's also wonderful to know that our team maintained professionalism and cleanliness throughout the renovation. Your recommendation means a lot to us, and we truly appreciate your trust in NEWPRO. Thank you again for your feedback!

Nov. 20th, 2024

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Verified Customer

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Trudy Roddy

NewPro was excellent from the start to the end. We had a great experience with Tyrell on the sales end, and we loved the team of pros who came in to do the work. They did exactly what they said they’d do in the time they quoted us. We planned two days for them to come in advance to take out windows and install. It took two days, first was installation from inside, second was outside. The entire team was extremely professional and we love our windows. We were able to get a loan through MassSaves as we chose triple pane. We can feel the difference in our energy efficiency.

2 months ago

Reply from NEWPRO

Hi Trudy. Thank you so much for your wonderful review! We’re so happy to hear that you had a great experience with Terrell and the rest of our team. It’s great to know that the installation went smoothly and that we were able to meet our timeline and promises to you. We’re especially pleased that you’re already feeling the difference in your energy efficiency with the new triple-pane windows, and that you were able to take advantage of the Mass Save loan program. We always aim to provide top-quality products and service, and it’s fantastic to hear that everything exceeded your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We’d love to work with you again!

Nov. 5th, 2024

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Verified Customer

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Erin M Kennedy

We hired NewPro for doors and siding. The initial consultations happened in a timely manner. The installers were knowledgeable and courteous. We are very happy with the quality of their products. We highly NewPro!!

1 month ago

Reply from NEWPRO

Hi Erin! Thank you so much for sharing your experience! We're delighted to hear that you were happy with both the quality of our products and the professionalism of our team. Timely consultations and knowledgeable, courteous installers are always a priority for us, so it's wonderful to know we met your expectations. Your recommendation means a lot, and we truly appreciate your trust in NewPro. If you ever need anything in the future, don't hesitate to reach out!

Dec. 3rd, 2024

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Michael Maynard

I needed to get a leaky shower replaced quickly. Micah, the Newpro representative, was here the next day after I called. The leaky shower was removed and the new shower put in within 1 week. I got a good deal and very functional shower in the process.

1 day ago

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Verified Customer

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Caroletta Alicea

I strongly suggest if you need quality work done call NewPro. They are efficient, professional, courteous and reasonably priced. I had work done By them and I am thrilled! I’m writing this on my own free will I asked for the link so that I could do so.

2 months ago

Reply from NEWPRO

Hi Caroletta! Thank you so much for your wonderful review and for taking the time to share your experience! We're thrilled to hear that you’re happy with the quality of the work, and we truly appreciate your kind words about our team’s efficiency, professionalism, and pricing. It means a lot to us that you reached out to leave a review on your own—your feedback is incredibly valuable, and we're grateful for your trust in NEWPRO.

Nov. 5th, 2024

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Michelle Goff

Ryan was great from start to finish. We knew all costs up front and saw what an amazing product we’d be getting. The installers were fabulous, fast and friendly!

1 month ago

Reply from NEWPRO

Hi Michelle! Thank you so much for your wonderful review! We're thrilled to hear that Ryan was able to provide clear and upfront information, and that the installation team delivered a great experience. We truly appreciate your kind words and are so glad you’re happy with the product. If you need anything else, don't hesitate to reach out!

Nov. 25th, 2024

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Alex Spinu

Jason and Newpro were very quick, friends and accommodating in changing our lock, which we didn’t know was broken until they arrived for another project, very nice work!

1 month ago

Reply from NEWPRO

Hi Alex! Thank you so much for your kind words! We're thrilled to hear that Jason and the NEWPRO team were able to assist with your lock and provide such a positive experience. It's great to know that we could help out and that everything went smoothly. We appreciate you taking the time to share your feedback! If you ever need anything else, don't hesitate to reach out.

Nov. 18th, 2024

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Verified Customer

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Gayle Malloy

A no pressure sales approach to the quality products available with New Pro. The products are energy preferred and the warranty is outstanding. Very satisfied with the business relationship I have with New Pro products.

2 months ago

Reply from NEWPRO

Hi Gayle! Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our no-pressure sales approach and that you're satisfied with the quality of our energy-efficient products. We pride ourselves on offering both great products and excellent warranties, so it's great to know that those aspects met your expectations. We truly value the business relationship we've built with you and appreciate your trust in NEWPRO. If you ever have any questions or need assistance in the future, we’re always here to help!Thanks again for your support!

Nov. 5th, 2024

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Verified Customer

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Stephen Novak

We want to Thank-you for all 18 of our New Windows. All of the team members, Design, Sales, Installation and Ben who worked with me so many times in rescheduling this event. ⭐️⭐️⭐️⭐️⭐️

2 months ago

Reply from NEWPRO

Hi Stephen! Thank you so much for your wonderful review and the five-star rating! We’re thrilled to hear that you're happy with your 18 new windows and that our team—design, sales, installation, and especially Ben—provided you with great service. We know scheduling can sometimes be tricky, so we're glad we could work with you to find the best timing. Your satisfaction means a lot to us, and we truly appreciate your trust in NEWPRO.

Nov. 5th, 2024

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Verified Customer

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James Corbett

2 new showers, 1 tub, 3 days... Clean job, professionally done. I could not be happier. I will call again for other projects in the house!

2 months ago

Reply from NEWPRO

Hi James! Thank you so much for your great review! We're thrilled to hear that you're happy with your new showers and tub, and that the job was done cleanly and professionally. It's fantastic to know that everything met your expectations! We’d love to help with any future projects in your home—just let us know when you're ready. Thanks again for choosing us, and we look forward to working with you again soon!

Nov. 5th, 2024

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Verified Customer

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Erik Drauschke

The team did a great job from beginning to end. They made sure everything was picked up afterwards. We have had a lot of compliments on the work.

2 months ago

Reply from NEWPRO

Hi Erik! Thank you so much for your wonderful review! We’re so glad to hear that you had a positive experience from start to finish and that our team left everything clean and tidy. It’s fantastic to know that you’ve received lots of compliments on the work—we take great pride in delivering quality results, and your feedback means a lot to us. If you ever need anything else or have future projects in mind, don’t hesitate to reach out. We’d love to work with you again!

Nov. 5th, 2024

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Verified Customer

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Linda Brown

Very professional knowledgeable staff walk in shower was perfect design works well for me. My scaredy cat didn't mind strangers in condo.

2 months ago

Reply from NEWPRO

Hi Linda! Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your walk-in shower and that the design works perfectly for you. It’s also great to know that our team made your scaredy cat feel comfortable—always a win! 😊 We truly appreciate your feedback and are so glad that everything met your expectations. If you need anything else or have future projects in mind, we’d love to help again.

Nov. 5th, 2024

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Jennifer McHugh

Larry was great. Super fast and efficient. Kind and super knowledgeable. Newpro is good all around. Thank you.

1 week ago

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Verified Customer

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George Wise

Very satisfied. The presentation, the installation & the quality of work was outstanding.

1 month ago

Reply from NEWPRO

Hi George! Thank you for your fantastic review! We're so glad to hear that you were satisfied with the presentation, installation, and the overall quality of work. We take great pride in delivering top-notch service, and it's great to know that it made a positive impression. We truly appreciate your feedback and look forward to working with you again in the future!

Nov. 12th, 2024

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Danielle Snyder

Very responsive to a simple screen repair request—and repaired quickly! The technician who came to fix the screen was a delight!

3 weeks ago

Reply from NEWPRO

Hi Danielle! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. We always strive to be quick and responsive, and we're glad our technician could make the repair process smooth and pleasant for you. We appreciate your feedback and look forward to assisting you again in the future!

Dec. 13th, 2024

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Chris Chartier

The worker who came out was great, quick, professional and clean. He explained what he fixed and offered tips to help us in the future.

4 weeks ago

Reply from NEWPRO

Hi Chris! Thank you so much for your kind words! We're thrilled to hear that our technician provided great service and was able to help you with both the repair and future tips. We always aim for professionalism and efficiency, and it’s great to know that was reflected in your experience. If you need anything else, don't hesitate to reach out!

Dec. 9th, 2024

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Verified Customer

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Kim Comstock

I love the quality of the windows. Connor was very thorough and the final product we received is wonderful!!

2 months ago

Reply from NEWPRO

Hi Kim! Thank you so much for your kind review! We're thrilled to hear that you’re loving the quality of your new windows. It’s great to know that Connor was able to provide thorough service and that you're happy with the final product.

Nov. 5th, 2024

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Verified Customer

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Kent Freshour

The crew was diligent and hardworking. The windows are superior and our house is way more energy efficient.

2 months ago

Reply from NEWPRO

Hi Kent! Thank you so much for your great review! We’re thrilled to hear that the crew was diligent and hardworking, and that you're already noticing the energy efficiency benefits of your new windows. We take pride in offering top-quality products and service, so it’s fantastic to know that everything has made such a positive impact on your home.

Nov. 5th, 2024

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Verified Customer

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Joseph Bielanos

5 stars- terrific work and coordination

2 weeks ago

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Verified Customer

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Xiaohan Li

Excellent work! The installation was stress free! Good quality with reasonable price.

2 months ago

Reply from NEWPRO

Hi Xiaohan! Thank you so much for your great review! We're thrilled to hear that you had a stress-free installation experience and are happy with both the quality of our work and the price. We always aim to deliver the best value for our customers, and it’s great to know we hit the mark for you! If you need anything else or have future projects in mind, don't hesitate to reach out. We’d be happy to work with you again! Thanks again for choosing us!

Nov. 5th, 2024

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Verified Customer

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Patty Nicklaw

Work was excellent cleanup was wonderful. Couldn’t have been more pleased.Nemy was exceptional!!!

2 months ago

Reply from NEWPRO

Hi Patty! Thank you so much for your amazing review! We’re thrilled to hear that you were pleased with both the quality of the work and the cleanup. We always aim to leave everything spotless and looking great, so it's wonderful to know that made an impact. We’re especially happy to hear that Nemy provided exceptional service— we’ll be sure to pass along your compliments!

Nov. 5th, 2024

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Verified Customer

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Esther McCollin

Great service ! I would definitely recommend to my family and friends.

1 month ago

Reply from NEWPRO

Hi Esther! Thank you for your wonderful feedback! We're so glad to hear you had a great experience with us. Your recommendation to family and friends means the world to us. If you ever need assistance again, don’t hesitate to reach out. We’re here to help!

Dec. 3rd, 2024

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Verified Customer

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Keith Frevold

Excellent customer service and workmanship!

1 month ago

Reply from NEWPRO

Hi Keith! Thank you for your kind words! We’re so glad to hear that you were pleased with both our customer service and workmanship. Providing top-notch service and quality results is our top priority, and your feedback lets us know we’re on the right track. We appreciate your support and look forward to working with you again in the future!

Nov. 20th, 2024

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Verified Customer

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Tracey McCarthy

Very prompt and knowledgeable. It looked better than I could have imagined.

2 months ago

Reply from NEWPRO

Hi Tracey! Thank you so much for your fantastic review! We’re thrilled to hear that you were impressed with both the promptness and knowledge of our team, and that the final result exceeded your expectations. It’s always our goal to deliver results that wow our customers, so your feedback means a lot to us. If you ever need anything else or have future projects in mind, we’d be happy to help again. Thanks again for choosing us!

Nov. 5th, 2024

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Verified Customer

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Kathy Dwyer Hydorn

Great presentation by Antonio. Professional, informative, and efficient

2 months ago

Reply from NEWPRO

Hi Kathy! Thank you for your kind words! We’re so glad to hear that you had a positive experience with Antonio. It’s great to know that his professionalism, informative approach, and efficiency made an impact. If you have any more questions or need assistance moving forward, don’t hesitate to reach out. We’d be happy to help!

Nov. 5th, 2024

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Verified Customer

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Mike Howe

I loved how fast and easy the process was

2 months ago

Reply from NEWPRO

Hi Mike! We're so glad to hear that the process was fast and easy for you. We always aim to make things as smooth and efficient as possible, and it’s great to know we succeeded in doing that for you. If you need anything else or have future projects in mind, don’t hesitate to reach out.

Nov. 5th, 2024

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Verified Customer

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Carmen Gray

Professionalism and neatness! Very happy

2 months ago

Reply from NEWPRO

Hi Carmen! Thank you so much for your feedback! We're thrilled to hear that you were happy with the professionalism and neatness of our team. We always strive to provide a high level of service, and it's great to know that we met your expectations. If you need anything else or have future projects in mind, don't hesitate to reach out. We're here to help!

Nov. 5th, 2024

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Verified Customer

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Thomas Weidlich

Walk in came out great and would use him again

2 months ago Edited October 11, 2024

Reply from NEWPRO

Hi Thomas! Thank you so much for your review! We’re so glad to hear that your walk-in shower turned out great and that you’d consider working with us again. Your satisfaction is our top priority, and we’d be happy to assist with any future projects you have in mind. Thank you for choosing NEWPRO as your home improvement partner!

Nov. 5th, 2024

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Verified Customer

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Sam

Quick install and very helpful customer support. Very friendly team with a great product.

1 month ago

Reply from NEWPRO

Hi Sam! Thank you so much for your kind words! We're thrilled to hear that you had a smooth installation experience and that our customer support team was able to assist you. We take pride in offering great products and exceptional service, and it means a lot to know you had a positive experience. If you need anything else, don't hesitate to reach out— we’re always here to help!

Nov. 6th, 2024

NEWPRO Reviews

Summary of Reviews