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Pella

Name: Pella
Rating: 4.4

4.4

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63 User Reviews

6.9

Overall Score

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4.4

star star star star star_half

63 User Reviews

6.9

Overall Score

Compare

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Company Details

Warranty Length

Lifetime

States Serviced

Number of Reviews 63

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LAST UPDATED: April 2nd, 2024

Pella Corporation was founded by Pete and Lucille Kuyper in 1925 in the small Dutch community of Pella, Iowa. Today, Pella is still owned by the Kuyper family and continues to be a leader in technology and window innovation. Since Pella Corporation became a business, it has been awarded more than 150 product and design patents, which has allowed the company to further improve its services.

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The Good

Lifetime Warranty
Variety of Products and Services
Several Years in Business

Lifetime Warranty

Pella Corporation offers a limited lifetime warranty to its customers. The warranty automatically comes with the product when purchased. Receiving a lifetime warranty on the product purchased should give customers confidence in the company they have chosen to do business with. If potential customers have further questions about the lifetime warranty offer with Pella, they may contact the company's customer service team or visit the "Top 10 Warranty Questions" page on its website.

Variety of Products and Services

Pella offers multiple products and services in 35 out of 50 states. Even though Pella specializes in window services, the company also offers Insynctive Technology. Pella's Insynctive Technology offers wireless sensors for windows and doors to keep its customers' homes secure and comfortable, as well as motorized blinds and shades to make homes even more functional by allowing customers to control blinds and shades from anywhere in the room with a remote control.

Several Years in Business

Pella Corporation has been in business for over 90 years, which means the company and its employees have gained a significant amount of experience in the services provided.

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The Bad

Undisclosed Prices

Undisclosed Prices

Unfortunately, Pella doesn’t disclose new window prices on its website, making it difficult for potential customers to discern whether or not the company is a good fit for their needs without taking the time to contact customer service. Interested consumers are encouraged to reach out to Pella for more information on pricing.

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The Bottom Line

If you are looking for a new windows company with decades of experience and a wide variety of products, Pella Corporation may be the company for you. It provides a limited lifetime warranty on all products purchased and also offers doors, blinds, shades, and Insynctive Technology.

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User Reviews

Star Rating

4.4

star star star star star_half

63 Reviews

Review Breakdown

5 grade

63%

4 grade

21%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Osotomilayo

When the day finally came for my windows to be delivered, I was pleased to discover that Pella offered free shipping as part of their service. This added perk not only saved me money but also made the entire buying experience even more satisfying. The delivery process was smooth, with the windows arriving in pristine condition, ready to be installed.

3 weeks ago

star star star star star

Drey Greg

Pella window is great very affordable and they have ever lasting window I got all my windows from pella company with good price I will surely patronize them again for my office windows

3 weeks ago

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DocBWI Chicago, IL

I converted a 3-season porch to a family room/home theater. The view from the room is priceless- an unobstructed view of a river, forest, and associated wildlife. We resolved the issue of having a room dark enough when wanted while being able to keep the beautiful commune with nature, using the architect series windows and doors- the ones with the built in blinds- and the invisible screens. During recent extremely cold weather, I felt the windows which didn’t transmit the cold. The door is extremely secure. And they are beautiful. An additional bonus is we added more than 450 square feet of heated area without having to change the furnace.

3 months ago Edited January 25, 2024

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Emilia New York, NY

I changed my windows last year for the first time and was surprised and pleased about how great and nice the exterior looks. Very happy with the process as whole

1 month ago

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Sodiq Ada Ashburn, VA

During my consultation with pella company I like the way they show me their product samples to make me choose the right windows for my home and their customer service is excellent

2 months ago

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Arooj Naeem Washington, DC

The quality craftsmanship and innovative designs align with my preference for durable and aesthetically pleasing home elements. The customizable options and energy-efficient features add value. While the higher upfront cost is notable, the long-term durability and Pella's reputation for excellence make it a trusted brand for enhancing my home's appearance and efficiency.

4 months ago

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Mark Sanford Comfort, TX

My husband and I purchased Pella windows through our local Lowe's store in Texas. We were extremely pleased with the quick and professional installation, We also had an issue with some of the window screens not being properly fit to the frame due to the screen having been made by the factory incorrectly. There were only 2 or 3 out of 14 that were made "too tight" and was causing the frame not sitting in the frame properly. Pella sent out a full replacement for ALL the windows we had purchased. We did call Pella to let them know we only needed to replace 2 or 3 but they insisted that we keep the additional ones sent just in case they were needed later. WHAT A DEAL AND JESTURE OF GOOD CUSTOMER SERVICE! Would definitely recommend them for any installs one might have.

8 months ago

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michael L Wallace Arlington, TX

We invested in new windows and French doors while we were remodeling our house. Researching windows, we found that Pella is THE top of the line window company in the country. The windows are wood framed double pane windows and are a step above the other window companies. Yes, they are a little higher than their competitor, but the quality that you are getting and the longevity of the product, all adds up to never having to replace windows again. They are the BEST.

2 years ago

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Dan Wandell Murfreesboro, TN

When we had our new house built, we selected Pella windows because of their design and reputation. We have a modern house with quite large great room windows, and with many arched windows throughout the home. I was very pleased with the quality of the windows, their features, and their operation. All of the windows were ordered with encased mini-blinds, double panes, and crank-open operation. The blinds open/close and raise/lower effortlessly. I have had these windows for six years and they still remain fully functional with no failures of any kind. Additionally, the windowpanes are still sealed as well now as the day they were installed.

1 year ago

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Kanyin Esther

Pella new window is the best the double hung window that I ordered from them is good I really like them it was delivered to me with free shipping

3 months ago

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John Hensley Huntington Beach, CA

4-5 years ago, I spent nearly $100,000 to install all new Pella windows and doors in my house. Today, when it rains, all three of my Pella sliding glass doors leak. These leaks have caused significant damage to my home. A Pella service person recently came out to inspect the problem and determined the seal around the glass on the doors has failed. He said that 8 of the 12 glass panels (4 panels per door) in the doors need to be “reglazed”. That’s a 67% fail rate in a relatively short time. Pella just informed me I’ll need to pay $500 per glass panel to have them reglazed since they only carry a 2-year warranty for labor. The warranty to reglaze only carries a 1-year warranty. Based on my experience, I would steer away from Pella. In all the homes I’ve owned I’ve never had such a problem. Not even with old windows. But to have this kind of problem with a relatively new product, and then have to pay to fix the product, is downright unacceptable.

7 months ago

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virginia l salas Lincoln Park, MI

I have pella windows in my living room. I love them and easy to manage. Pella keep up the great windows you provide for familys, friends, and neighbors...

5 months ago

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Robert Horn II Pahrump, NV

We had Pella replace our old 1950's style windows with double paned windows. The new windows cut down on the home's absorption of heat and thus saves us on our power bill. They look great too!

7 months ago

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Ron Wisdom

I had Pella windows installed with double pane for efficiency to lower my bills, my other windows were just costing too much money. After installing the new windows I noticed a drop in my bill and think ,y cost of this project will pay for itself in another year. Very happy

2 years ago

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John Sandstrom Two Harbors, MN

I used Pella for two replacement windows and a patio door with great results. We live in northern Minnesota so performance in the cold months is critical . We have never experienced any frost on the inside nor have we felt any drafts. Yes, they are a bit more expensive than some brands but clearly are worth it.

2 years ago

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Lisa Hochstetler Humble, TX

We purchased 18 Pella 250 series windows. They are made with very good glass and are big and bright. We know that Pella is a good brand and they live up to their reputation. The frames are well made and they are well insulated

2 years ago Edited September 17, 2021

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Tara Marx Brighton, CO

We had a window and sliding door replaced by Pella. I really love the blinds inside the windows. Keeps the temperature at a much more reasonable level. They custom made the windows to match the rest of the windows on our house.

4 years ago

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Allan Freedman Silver Spring, MD

We put in Pella replacement windows in our home about eight years ago. They are very good. The price was reasonable compared to competitors with the added advantage of Pella quality. Highly recommend using Pella windows for your home.

9 months ago

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Karl Schuman Kalispell, MT

Just installed new windows myself and was a bit nervous not being a regular installer. I was pleasantly surprised now easy it was until I got to the window crank and removed the install 'plug' plastic piece. I thought I broke something until I looks at the instructions. I put on the final piece and it just popped into place - final outcome was that I was very pleased. Only negative was that I wised Pella had a way to order custom screens.

1 year ago

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Helaine Sanford, FL

Pella's products are amazing but if you need service, you are in trouble. I have Pella windows and a sliding glass door. I have never had a problem with the windows and have not needed to call Pella. My sliding glass door was broken twice in 2 years and both times I had to wait months to get a hold of Pella to get them to come out for replacement. Be aware that they are a very good product, but if you need service for the product be aware that you will wait a long time for them to come out and you will have to pay in advance before they will even schedule you for service.

2 years ago

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Mona Schwartz The Bronx, NY

Loved the new windows but was told they don't clean the windows after installation- it wasn't until I tweeted at Pella that someone came back and cleaned the windows that they just installed - really , new windows tht cost thousands and they expected me to get on a ladder / scaffold to clean the windows. Still leaves a "poor initial customer service " feeling.

6 years ago

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Nicky Martin Pontotoc, MS

We brought a new home that has a beautiful patio, but very damaged doors. A friend recommended Pella, they gave us an estimate that was very expensive to say the least, but upon reading reviews the quality would be worth the cost. The technician was absolutely hilarious he made for great company while being knowledgeable and professional. The patio doors are absolutely beautiful, I would definitely recommend Pella yes they're pricey but well worth it money.

1 year ago

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Dwayne Holland Charlotte, NC

Well if your looking for a outstanding window then Pella is it. They are very strong and durable and they have the best service dept with professional customer service representatives. I love these windows and would recommend Pella

1 year ago Edited September 26, 2022

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Ann Bailey Lehi, UT

When we recently remodeled, we went with Pella windows. I have noticed a big difference in the room especially where we have UV protection windows. It holds in the heat in the winter, and stays cooler during the Summer. I feel like my utility bill is reasonable for the house size now.

5 years ago

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Kaitlyn G. Vienna, VA

We had to replace 25+ windows in our home about a year after purchase and while Pella was not the cheapest, they have been the best value. Our heating and cooling bills have been reduced pretty significantly with the effectiveness of our windows. In particular, we got the sun guard on 8 of our windows that see almost 8 hours of direct sunlight in the summer, and our impacted rooms stay dramatically cooler. I'm taking off one star because a number of the windows were delivered without the locks, but Pella shipped a whole box full of them (more than we needed) to be installed.

5 years ago

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James Wright

Outstanding products. Love the blinds in between window glass. Not the cheapest but you get what you pay for

5 months ago

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Fr. Ron Nuzzi South Bend, IN

Builders and general contractors once thought Pella was a high end product, but recent experiences such as recalls, lawsuits, and class action payouts have made me leery of Pella. It seems that they have had faulty product lines for years now. I know they say it has all been corrected but the reputation damage is done and hard to look past.

2 years ago

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melrose1989 Carterville, IL

We had new windows installed recently by pella. They did an excellent job and had exactly what we were looking for! Great customer service also! Top notch!

2 years ago

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Jeff Cumberland, WI

We were told that our single window (replacement for tornado damage) would arrive on 8/9. On 8/9, I inquired about arrival. They told me it would now be 9/6. No communication whatsoever prior. I indicated that this would delay our repairs and they needed to find a better solution. No respond to my email. After another email, on 8/21, I got a call indicating the window would arrive on 8/29, which we can work with. Communication...the key to customer satisfaction.

6 years ago

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Heather H Sanford, FL

Windows don't get much better than Pella! Pella is reliable, trustworthy and incredibly valuable. They never disappoint. Pella quality is top notch!

11 months ago

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gar greiner Colorado Springs, CO

When my customers want a great window we use pella. Never a problem and great construction. Weather replacement or new construction.these are great windows,G.B.Greiner construction and repair

1 year ago

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Diana Ploeger Oakley, UT

Superior quality. Excellent customer service. Company contracts with quality installers who are in your area. Expensive but worth it. Company provided all instructions, paperwork on a thumb drive.

3 years ago

star star star star star

Aaron Anderson

Superior windows, professional installation. Perfect solution for a brighter home!

5 months ago Edited November 20, 2023

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Ken South Jordan, UT

Energy efficient windows of good quality and appearance. Lots of color options. The windows don't open and close smoothly/easily, but they are great quality for the price.

6 years ago

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Ellie Bradley Thousand Oaks, CA

This company offered quality products and had quite a large selection to choose from. We only didn't use them because we ended up having to move out of our house prior to having all the remolding done.

1 year ago

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Ron Durfey Pleasant Grove, UT

Really enjoy my Pella windows. These windows were put into my home when I built my home. They have been great and have had no problems. After 10 years I still don't have moisture build up that you sometimes see in windows. These are great windows.

5 years ago

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Jeff Cox Milford, OH

Bought from home depot 15 years ago and still work and look like the first day I installed them

7 months ago

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Erik Lewis Atlanta, GA

Good company the measurements were dead on and the custom windows arrived. Installation was amazingly easy.

2 years ago

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Rose Risk Louisville, KY

I have a storm door from this company and the handle broke after 2 years and they sent me a new one at no cost

6 years ago

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Dave Chandu FL

Looking back, not a great feeling. We did not get what we wanted. Took too long. A year to get the service. In the end, its functional but not a joy, either as what we got or the way it got done.

6 years ago

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Carolina camacho

My family used Pella for the windows in our bedrooms and they are beautiful! The windows were installed so carefully and diligently and they look amazing in our home

2 years ago

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Hailey Nilson Salt Lake City, UT

The windows I got from Pella Windows are exactly what I wanted. The prices are fantastic considering such a high quality product.

5 years ago

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Laura Weber Red Oak, IA

Think the windows aren’t that good. And wasn’t happy with customer service

3 months ago

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Carolyn Hazleton, PA

Just purchase to replacement windows and I love them they create the best light in my room

2 years ago

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Cher Hansen Milwaukee, WI

We put these windows in our whole home. Love the quality and choices we were able to make

2 years ago

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Robert Stephenson Atlanta, GA

A good but not a great product. An almost nonexistent customer service component. A strong PR effort which needs to be redirected to customer service.

6 years ago

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Sarah San Diego, CA

Customer service, quality, and installation was great and the product is very high quality.

6 years ago

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mgillings

Beautiful windows! Great service! Totally changed the look of my house without draining my bank account! So happy with my purchase!

5 years ago

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Myron Bird Pittsburgh, PA

I purchased 10 casement windows. Within 5 years the frames start rotting and Pella would not back their warranty. I will never purchase a Pella product again.

9 months ago

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Cindy Bailey Lehi, UT

I like my wood windows but I wouldn’t use them in a bathroom . They are pretty and keep the cold outside

5 years ago

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