Home Depot Windows

Instalation was messy but expected for whole home window replacements. No contact from company as to when inspection is and not returning calls after installation. Broken window, dirty unfinished windows.

I had scheduled a window replacement for today about 2 months ago. Home Depot gave us the day to install. I had someone come get measurements weeks in advance and the day was set up, today December 19. My husband received a call telling us to leave 3 feet of space around every window so we made sure everything was moved out of the way for them to work. I planned to receive Christmas with my new windows and planned on entertaining. The day of, so today, about an hour after the scheduled time to arrive, a guy from Home Depot called us to let us know that they do not have all the windows to install, but only some. What kind of service is that??? Completely disappointed with the Home Depot Windows installation service and lack of professionalism.

My wife and I hired Home Depot to replace our windows and doors in the back of the house with hurricane impact windows and doors on October 2020. When the Home Depot salesman came to talk to us about their product, I asked him two questions, was Home Depot using their own employees and was the job going to be finished by December of 2020. His answer was yes to both questions. It wasn't until January 14, 2021 that we received an email from Home Depot informing us that they were ready for the installation, lie number one. When the installers arrived at our house we realized they were not Home Depot employees but subcontractors, lie number two. A contract amendment was made via email on November 10, 2020, that required all the French Doors to open on the left side. Out of the three sets of French Doors, the one in our bedroom opens on the right side. It has taken almost tow years for this small project to be completed, some of the problems we encounter were poor workmanship on the part of the subcontractors that came to our house and other problems have been the incompetence showed by the real Home Depot employees that handled the order of the parts needed for our house. The installers installed the wrong French Door in our living room, damaged the edges of the two windows in the kitchen and the master bedroom. Every time they had to reorder these parts it would take another four months to come in. Every time the installers had to come back to fix something that was done incorrectly my wife and I would take time off from work to be at the house. The above mentioned two windows by the master bedroom were ordered twice by Home Depot. The first time they had ordered the wrong windows, the second time the windows arrived with some damaged. We would find out once the installers would get to our house and determine that there was a problem. Why wasn't this checked at the warehouse before they brought the windows in? Hence the reason I mentioned incompetence. Out of frustration I contacted Home Depot and requested not to replace the master bedroom windows and instead give us a credit. Finally, almost two years later Home Depot called the county for a final inspection. When the inspector came in he noticed that one of the kitchen windows was missing the sticker required by the county for insurance purposes and he failed the final inspection. Home Depot hired a paper runner and he showed up with a sticker. Once again an inspector was scheduled for the final inspection and once again it was denied because the sticker the runner had placed on our window had nothing to do with our windows. The runner came back, installed another sticker and the third inspection passed. We requested that Home Depot replace the French Doors in our bedroom to match the rest of the French Doors per our agreement or give us a credit for their mistake and also give us a credit for the two windows in the master bedroom that were never replaced. After this nightmare Home Depot is not willing to take care of us the customer. Based on our experience, no one in our family or friends will hire Home Depot anymore.

I have been to Home Depot a few times and it is an awesome place. When my parents were shopping for better windows and curtains, Home Depot was where they got the new ones. They have been very good and sturdy, and they open and close very easily. I would definitely recommend Home Depot Windows.

Home Depot provides a quality affordable replacement widow at costs less than major brands while having the protection of the Home Depot name. Their professional staff installed 23 replace windows and 2 sliders in one weekend. They cleaned up like they weren't even there.

Amazing customer service and quality of windows. We upgraded our windows in our home and the process was seemless. Our windows were originally installed poorly, when strong winds came it was like our home was full of ghosts. After the installation we could barely hear outside noises.

I replaced two windows using Home Depot Windows. The windows seem to be of decent quality. They are more cookie-cutter, less unique or customizable, than a specialized window design store but they fit the bill for what I needed. The options are much smaller than a window design store but they have the basics.

Home Depot did an incredible job installing my windows. They were fast, professional, accurate with their measurements, and made the place look great. Not a bad value either!

I have not had good experience with the customer service or quote department at Home depot. It took us several trips and multiple sales people just to get a quote. The windows were great once we got them, but not easy to get ordered.

Ordered windows in January, windows have been made since end of March and still waiting on installation been lied to multiple times they finally call for date and give me a date of end of August. Stay away from Home Depot home services.

I get everything at Home Depot and had no idea that they had such affordable windows plus installation. You can’t go wrong

Home Depot took care of everything from start to finish. from measuring to installation and their follow up calls... Amazing job

Home Depot does a great and very professional job. The windows are beautiful and I would definitely recommend them to anyone.

The window quality is ok. I would not call it expensive but definitely not cost friendly. The worst thing is the delay of the whole window project. I made my order back in Oct 2020 and paid in full, but now (March 2022) I am still waiting for the window project to be completed. Home Depot always has excuses like the supply chain issue, but a delay of almost ONE AND HALF YEAR is totally not acceptable no matter what happens to your supply chain.