Home Depot Windows

Home Depot is wonderful! They offer good deals, and honest work. I scheduled my appointment and within 5 days the work was being done.The whole process was easy and affordable. They are professional the whole way. Will definitely use home Depot again for windows. They have quick scheduling and they know what they are doing.

The windows have several defects both visually and functionally. The installers left a mess, damaged my home and the workmanship was terrible, crack bubbling caulking, over caulked....I could go on. The resolution has been even worse, They no showed for a scheduled follow up appointment. This has been the most disheartening experience.

If you’re thinking of using Hone Depot for Impact windows don’t just don’t! First I took off two days for installation and they didn’t show up. They didn’t have the permit ready yet they texted me daily stating I needed to be ready and available at home for their arrival. Two hours after calling I’m told oh they aren’t coming and promised a gift card which I never received . Finally after 9 months of waiting for the job to be completed it was time to put the beauty rings on the windows … they didn’t have enough and pieced together enough for 3 windows in literally one inch pieces in many spots and the plastic is all raised and damaged. More missed work. I called again and they apologized and said they were ordering enough for all 17 windows. Right now I have unmatching light grey screws on a black window that are all crooked showing in each window. Horrendous . That was over 6 weeks ago. Nothing. But it gets better. Yesterday we had our first little rain storm since installation where the wind gusted for literally 30 seconds. The water POURED into our home down the drywall and the professional interior paint job we just paid for. All over the brand new floor and brand new furnishings! They are nothing but false promises and lies! 30k in brand new windows and they leak as if there is not even a window in place! My 40 year old windows did not leak and I have nothing but regrets and a big fat loan! How can I trust these windows they claim are safe at 175mph yet they can’t make it through a 3 mph gust and cloud burst!? I will scream off the rooftops and report them to the better business bureau! This is corruption! 100 percent rip off! I wish I could add all the photos!

We weren't sure about ordering windowns from Home Depot , but we could not be happier. The contractor has a family run business, a father and son team arrived to install windows. They were professional and emaculate. They hung up my curtains for each set of windows that were installed. We used to have air leaking into the house since the windows were over 15 years old. Now there is so much insulation from the new windows we don't need to have the thermostat so high. We are very please with our 6 new windows and slider door for our patio

I am extremely disappointed with Home Depot's window installation service. I ordered new windows in October and it is now April, and Home Depot still hasn't installed them. Despite multiple promises that the installation would be completed, they failed to follow through on their commitments. Even though they offered a 20% discount, they still couldn't provide a concrete install date, which further solidified my reason for disputing the charges with my credit card company. I received my $7800 back through the dispute. On top of that, Home Depot never offered any compensation for the lost time at work on the failed install dates. I sat at home waiting for them to show up, but they never did. They didn't even offer a gift card as a gesture of goodwill. The lack of communication and failure to deliver on their promises is unacceptable. I strongly advise against using Home Depot's window installation service.

I have been to Home Depot a few times and it is an awesome place. When my parents were shopping for better windows and curtains, Home Depot was where they got the new ones. They have been very good and sturdy, and they open and close very easily. I would definitely recommend Home Depot Windows.

Home Depot provides a quality affordable replacement widow at costs less than major brands while having the protection of the Home Depot name. Their professional staff installed 23 replace windows and 2 sliders in one weekend. They cleaned up like they weren't even there.

Amazing customer service and quality of windows. We upgraded our windows in our home and the process was seemless. Our windows were originally installed poorly, when strong winds came it was like our home was full of ghosts. After the installation we could barely hear outside noises.

I had scheduled a window replacement for today about 2 months ago. Home Depot gave us the day to install. I had someone come get measurements weeks in advance and the day was set up, today December 19. My husband received a call telling us to leave 3 feet of space around every window so we made sure everything was moved out of the way for them to work. I planned to receive Christmas with my new windows and planned on entertaining. The day of, so today, about an hour after the scheduled time to arrive, a guy from Home Depot called us to let us know that they do not have all the windows to install, but only some. What kind of service is that??? Completely disappointed with the Home Depot Windows installation service and lack of professionalism.

I replaced two windows using Home Depot Windows. The windows seem to be of decent quality. They are more cookie-cutter, less unique or customizable, than a specialized window design store but they fit the bill for what I needed. The options are much smaller than a window design store but they have the basics.

Instalation was messy but expected for whole home window replacements. No contact from company as to when inspection is and not returning calls after installation. Broken window, dirty unfinished windows.

My wife and I hired Home Depot to replace our windows and doors in the back of the house with hurricane impact windows and doors on October 2020. When the Home Depot salesman came to talk to us about their product, I asked him two questions, was Home Depot using their own employees and was the job going to be finished by December of 2020. His answer was yes to both questions. It wasn't until January 14, 2021 that we received an email from Home Depot informing us that they were ready for the installation, lie number one. When the installers arrived at our house we realized they were not Home Depot employees but subcontractors, lie number two. A contract amendment was made via email on November 10, 2020, that required all the French Doors to open on the left side. Out of the three sets of French Doors, the one in our bedroom opens on the right side. It has taken almost tow years for this small project to be completed, some of the problems we encounter were poor workmanship on the part of the subcontractors that came to our house and other problems have been the incompetence showed by the real Home Depot employees that handled the order of the parts needed for our house. The installers installed the wrong French Door in our living room, damaged the edges of the two windows in the kitchen and the master bedroom. Every time they had to reorder these parts it would take another four months to come in. Every time the installers had to come back to fix something that was done incorrectly my wife and I would take time off from work to be at the house. The above mentioned two windows by the master bedroom were ordered twice by Home Depot. The first time they had ordered the wrong windows, the second time the windows arrived with some damaged. We would find out once the installers would get to our house and determine that there was a problem. Why wasn't this checked at the warehouse before they brought the windows in? Hence the reason I mentioned incompetence. Out of frustration I contacted Home Depot and requested not to replace the master bedroom windows and instead give us a credit. Finally, almost two years later Home Depot called the county for a final inspection. When the inspector came in he noticed that one of the kitchen windows was missing the sticker required by the county for insurance purposes and he failed the final inspection. Home Depot hired a paper runner and he showed up with a sticker. Once again an inspector was scheduled for the final inspection and once again it was denied because the sticker the runner had placed on our window had nothing to do with our windows. The runner came back, installed another sticker and the third inspection passed. We requested that Home Depot replace the French Doors in our bedroom to match the rest of the French Doors per our agreement or give us a credit for their mistake and also give us a credit for the two windows in the master bedroom that were never replaced. After this nightmare Home Depot is not willing to take care of us the customer. Based on our experience, no one in our family or friends will hire Home Depot anymore.

Home Depot did an incredible job installing my windows. They were fast, professional, accurate with their measurements, and made the place look great. Not a bad value either!

I have not had good experience with the customer service or quote department at Home depot. It took us several trips and multiple sales people just to get a quote. The windows were great once we got them, but not easy to get ordered.

I had a horrible experience with Home Depot windows service. First I paid a deposit and they told me They’ll instal by August or September. They scheduled this for NOVEMBER. My whole house was freezing. Then they brought the wrong windows and not only wrong but broken ones, which supposed to be replaced in a couple of weeks . Almost three months later and haven’t heard from them other than charging my credit card $25.000 that supposed to be charged after completion. This job is not completed. On top the installer left my curtains in a ball on top of the couch when they are 18 foot ceilings and almost impossible fir me to instal them back alone. Zero courtesy. ANY OTHER PLACE WOULD HAVE BEEN BETTER. Not to mention they came to measure 3 times, installed wrong windows at 18 floor so I can open them? What about the simple ones they are cheaper I can’t reach there to open them. A total ripped off the most unprofessional installer and terrible service.

They lied when directly asked if they would use subcontractors. I was very disappointed with Home Depot Installation Services for windows. We were told directly that the installers would appear in Home Depot shirts with HD badges and were HD employees. Instead some non-english speaking guys came without masks. When they were done, HD insisted upon final payment even before scheduling inspection. They failed to schedule the inspection until after the permit expired and then only in response to a bad review. The Installation Manager, Craig, made excuse after excuse and became rude and insulting, belittling me because of my small company before leaving. I will never trust Home Depot to tell me the truth or provide what is promised again.

My experience with Home Depot has been horrible. It took about 6 months for job to be completed !! and for 2 windows the installer came to my house 6 times!! meaning that 6 days I had to take a day off, move everything out of rooms and cover everything with plastic !! 6 times !!! I just could not believe it. They got the window size wrong 3 times !!! and 1 time the sent a person who were not skilled enough to do the project. Funny thing was that one time they brought 1 window with a wrong size instead of 2 windows suggesting that they dont even check the number of the windows let alone the size of windows!. Not to mention that every single time they were at least 2 hours late (they always showed up sometime between 12-3 pm!!). The installers EVERY SINGLE TIME had no idea what the job is and would surprised about what was supposed to be done. I had to call several times to see if someone would show up or not ! The project manager was just non-responsive, I NEVER received an email from him nor any of my calls/texts were returned !!! The sales person was a little better (he would answer my texts one in every 3 texts !!!). There was zero communication from home depot even after those 4 times that they got everything wrong and wasted my time. Nobody even bothered to properly apologize. Every time I was promised that next time they would check everything and make sure the job will be done. But they never did. Nobody seemed to care at all. The project manager even lied to me about sending an email to the installers and explaining the situation. The next day again again the installers came and did not have the necessary material to do the job !! (this one was the 5th time!!). Finally after the 6th visit the job was done. To be fair the last installers who came on 5th and 6th visit were very professional, friendly and seemed to care. Something that I never got from other personnel of home depot. that I interacted during this project. I would like to congratulate home depot for doing something extraordinary: This level of ignorance and incompetency can not easily be achieved!! way to go HD!!