Let's Get Moving

If I could give 0 stars I would! Damaged Baby Grand piano, new vinyl flooring and lamp. Refuses to share how they reached the ridiculously low amount to repair damages. Keep insisting they don’t provide insurance, but will cover to 10,000. They offered $350 even after admitting that the movers did not come with the correct tools to move the piano. So not only did I pay extra for them to move the piano they took 3X’s the amount of time to move it which cost me more than the $350 minus their $250 deductible. The move was 4 months ago and I still am unable to reach management. I can only call customer support and then they leave the manager a message.

I don’t typically leave negative reviews, but I feel a responsibility to warn others after an incredibly frustrating and disappointing experience with Let’s Get Moving. I was promised two efficient, professional movers for a simple one-bedroom condo move just 23 minutes away. I specifically told the sales representative that I preferred flat-rate pricing to avoid surprises. He assured me that their movers were highly motivated to work efficiently because their bonuses depend on good reviews. This couldn’t have been further from the truth. What I actually got were two unprofessional and sluggish movers—one of whom spent most of the move directing the other, who was clearly inexperienced and, at one point, caught sleeping in the truck. They made minimal effort, often bringing up a single dolly at a time. It felt like they were dragging out the process intentionally. Far from being trained professionals, it seemed their only training was in how to maximize billable hours. Despite being quoted around $500–$600, I was charged $1,350—not including the cost of replacing a TV they broke. I was verbally told that full insurance was included, which turned out to be false (though I acknowledge I should have read the fine print). After several follow-ups, the company offered me a $75 refund—but only if I signed a waiver agreeing not to take further action or speak negatively about them online. I refused. They also agreed to reimburse me $125 for the broken TV ($375 minus a $250 deductible), but are now withholding that payment unless I sign the same waiver, even though the waiver doesn’t mention the TV reimbursement being conditional. I understand that no move is perfect—but how a company handles problems is what defines them. In this case, I encountered misleading sales tactics, careless service, and a complete lack of accountability. I strongly urge others to look elsewhere.