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Boundless Moving & Storage

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9.6

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 20th, 2025

Boundless Moving & Storage is a family-owned moving company rooted in Chattanooga and extending through Cleveland and Knoxville, Tennessee. Founded by President and CEO Matt Carlson, the company delivers on its hallmark promise of “Personal Service Without Limits.” Clients across the region appreciate that Boundless treats every customer like family, bringing the same level of care, attention to detail, and reliability to each move, whether local or long distance.

The company prides itself on offering comprehensive services tailored to a wide range of needs. These include local and long-distance moves, senior relocation, piano moving, professional packing and supplies, and specialized climate-controlled storage for RVs, boats, and household items. With licensed and insured personnel handling everything from triple-wrapping electronics to organized loading and unloading, Boundless ensures that every item is treated with care.

Boundless also deeply values community. The company actively supports local organizations and remains committed to clear communication, transparent pricing, and seamless scheduling. Whether you're planning a move just down the street or across the country, Boundless offers a stress-free, professional moving experience grounded in integrity and personalized service.

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The Good

  • Comprehensive Moving Services
  • Specialized Handling
  • Professional Packing Services
  • Climate-Controlled Storage Options
  • Licensed and Insured Team
  • Community-Focused and Transparent Service

Comprehensive Moving Services

Boundless Moving & Storage offers a full spectrum of moving services, from local relocations within Chattanooga, Cleveland, and Knoxville, Tennessee, to long-distance moves across the country. Their approach is highly personalized, with each move carefully planned to meet the client’s unique requirements. For local moves, the team ensures quick and efficient service without sacrificing care, helping clients transition smoothly between homes or apartments.

Long-distance moves involve additional complexities such as route planning, timing, and coordination with third-party carriers. Boundless leverages their experience and expertise to handle all these factors seamlessly, giving clients confidence that their belongings will arrive safely and on schedule. Their senior relocation services are particularly noteworthy, offering compassionate, step-by-step assistance for elderly clients who may need extra support during what can be a stressful transition.

The benefit for clients is peace of mind. Knowing that every step of the moving process is managed by professionals reduces stress and ensures no detail is overlooked. Boundless tailors its services based on home size, item value, and specific logistical challenges, creating a personalized experience that stands out in the moving industry.

Specialized Handling

One of the standout features of Boundless Moving & Storage is its ability to safely handle delicate and high-value items. From grand pianos and antiques to sensitive electronics and artwork, the team has specialized equipment and techniques to move fragile items without damage. This includes custom crating, protective padding, and careful placement in the moving truck to prevent shifting during transit.

For clients, this specialized handling means that valuable possessions receive the attention and care they deserve. Families moving heirlooms or businesses relocating office equipment can rest assured that everything from fine china to high-end computers is transported safely. By offering this service, Boundless reduces the risk of damage and provides a level of professionalism that differentiates them from competitors who may not have the expertise or equipment for delicate items.

In addition, Boundless trains its staff to recognize the unique challenges associated with specialty items. This ensures that each move is executed efficiently, with minimal stress and maximum protection for the client’s property.

Professional Packing Services

Boundless provides comprehensive packing and unpacking services, ensuring that all items are properly secured for transport. Their team uses high-quality packing materials, including custom boxes, bubble wrap, and moving blankets, to protect belongings from damage during the move. For clients with busy schedules, Boundless can handle the entire packing process, saving time and reducing the physical burden on the homeowner.

The company also offers expert unpacking services at the destination, helping clients settle in quickly and efficiently. By handling packing professionally, Boundless minimizes the risk of breakage and simplifies the moving process, allowing clients to focus on other aspects of relocation. Additionally, the team provides guidance on how to pack fragile or valuable items when clients prefer a DIY approach, giving them the confidence that their belongings are safe.

This level of service ensures a smooth transition from start to finish, reducing stress and ensuring that all items arrive in the same condition as when they were packed.

Climate-Controlled Storage Options

Boundless Moving & Storage offers secure, climate-controlled storage for clients who need to store belongings temporarily. This service is ideal for sensitive items such as electronics, antiques, or household goods that could be damaged by humidity or temperature fluctuations. Climate-controlled units provide optimal conditions for long-term storage, protecting items from mold, warping, or other environmental damage.

Clients benefit from flexible storage solutions tailored to their needs, whether they require short-term storage during a home renovation or long-term storage during a relocation. The units are monitored and secured, giving homeowners peace of mind that their possessions are safe while not in transit. Additionally, Boundless can coordinate the pickup and delivery of items to and from storage, making the process seamless.

This service sets Boundless apart from competitors who may only offer standard storage, demonstrating a commitment to safeguarding clients’ belongings in every stage of the moving process.

Licensed and Insured Team

Safety and accountability are paramount for Boundless Moving & Storage. All team members are professionally trained, licensed, and insured, providing clients with confidence that their belongings are in competent hands. Insurance coverage ensures protection against accidents or unforeseen incidents, giving homeowners peace of mind throughout the move.

Professional training equips the team to handle heavy lifting, maneuver large furniture through tight spaces, and navigate logistical challenges efficiently. Clients benefit from a team that prioritizes safety, reliability, and professionalism, which reduces the risk of damage to property or personal injury.

By maintaining a licensed and insured workforce, Boundless reinforces trust and reliability, showing clients that their business is handled with integrity and responsibility.

Community-Focused and Transparent Service

Boundless Moving & Storage is deeply rooted in the communities it serves and emphasizes transparent communication and ethical business practices. The company maintains clear pricing, outlines services upfront, and provides detailed estimates without hidden fees. This transparency builds trust and ensures clients know exactly what to expect.

Additionally, Boundless actively supports local organizations and engages in community initiatives, demonstrating a commitment to giving back and fostering goodwill. Clients working with Boundless appreciate this local dedication, as it reflects the company’s integrity and accountability.

By combining community focus with transparent service, Boundless differentiates itself from competitors who may prioritize profit over client relationships. This approach not only enhances the moving experience but also cultivates long-term relationships with clients who return for repeat services or refer the company to friends and family.

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The Bad

  • Regional Service Focus
  • Costs for Specialized Services
  • Limited DIY Options
  • Availability During Peak Times

Regional Service Focus

Boundless Moving & Storage primarily operates in Chattanooga, Cleveland, and Knoxville, Tennessee. While their service area covers these cities and surrounding communities, clients seeking moving services outside this region may find coverage limited. Those planning moves to more distant states or rural areas should confirm availability before scheduling.

Costs for Specialized Services

Services like climate-controlled storage, senior relocations, or handling high-value items may involve additional fees beyond standard moving rates. While these services provide added value and protection, prospective clients should review quotes carefully to understand total costs and any optional charges.

Limited DIY Options

Boundless focuses on full-service, professional moves, which may not fully accommodate clients who prefer a DIY approach for parts of the moving process. While the company provides packing guidance and materials, those wanting a mostly self-managed move may find the structure less flexible than other providers.

Availability During Peak Times

Although the team is highly trained and responsive, extreme demand periods can occasionally lead to slight delays in response times or scheduling adjustments. Clients should plan ahead and maintain clear communication to avoid timing conflicts.

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The Bottom Line

Choosing a moving company is a major decision, and Boundless Moving & Storage offers a combination of professionalism, reliability, and personalized service that makes the moving process as smooth as possible. With expertise spanning local and long-distance moves, senior relocations, and specialized handling for valuable or delicate items, the company ensures that every move is handled with care and precision.

Boundless stands out not only for its technical skills but also for its commitment to clear communication, transparency, and community engagement. Clients benefit from licensed and insured movers, climate-controlled storage options, and a client-focused approach that prioritizes peace of mind throughout the relocation process. This dedication helps minimize stress and ensures that each move is executed efficiently, safely, and on schedule.

Ultimately, working with Boundless Moving & Storage means choosing a partner that treats clients like family and provides comprehensive, reliable solutions for every moving need. Whether relocating locally or across the country, clients can trust that their belongings are in capable hands, supported by a team that values integrity, professionalism, and long-term relationships.

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What people are saying on Google

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Tracy Sherrer

I'm relocating my medical practice just up the street, and had a very heavy vanity, a large treatment chair and tall cabinet to move. Your 3 guys took on the task and got it done without damaging the pieces! Thank you for great service!

2 days ago

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Jill Jones

I can't say enough about Jenny, Darnell, Nick and the guys!!! This was our first move using movers and it was awesome!! They were respectful, polite, professional and took great care of our furniture!! Thank you all so much!!! We would definitely use you again!!!

2 weeks ago

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Talia Nichols

These guys are awesome! They did an incredible job moving our antique letterpress. It was not an easy project, and we appreciate their care and determination so much!

2 weeks ago

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Kenneth Joyce

Apparently moving is somehow a known event...I received numerous solicitations for our move through the mail and contacted.three.of them. Boundless had a detailed questionaire.which I completed and emailed to Boundless.on a Sunday. Within an hour I had a detailed, competitive quote...while reviewing the quote I got a call asking if I had any questions...wow! I review all the quotes.and Boundless was the best! The moving crew arrive on time lead by Robbie, and they attacked the move with great organization and dedication to get it done. The final bill was within $100 of the quote with no damage.during the move! A five star performance!

2 weeks ago

Star Rating

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5.0

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23 Reviews

Review Breakdown

5 grade

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4 grade

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Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Featured Review

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Charles Ingram

Boundless Moving is a great moving company. The people are courteous and very attentive to your needs. Their estimates for my moves were spot on and affordable for the service provided. They take good care of your possessions during a move. I have used them twice in the past and wish I had used them every time that I moved! I highly recommend them! Thanks Bondless

2 months ago

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Reply from Boundless Moving & Storage

Thank you, Charles! We appreciate your review of our team. We value our customers and appreciate the time you took to share your experience.

Let me know if there is anything else we can do for you!
Matt Carlson
Boundless Moving & Storage

Oct. 4th, 2025

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Eric Neff

I had an excellent experience with this moving company! The team was professional, punctual, and handled all of my belongings with great care. They worked quickly and efficiently while still making sure everything was well protected. Communication was clear from start to finish, and the entire process was stress-free. I really appreciated their positive attitude and attention to detail. I would highly recommend them to anyone in need of a smooth and reliable move!

2 months ago

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Reply from Boundless Moving & Storage

Eric,

Thank you for the fantastic review and your kind words about our team! We’re truly grateful for your kind words and thrilled to know our team made your move smooth and stress-free. Your appreciation means a lot to us — we’ll be sure to share your feedback with the crew! Give us a call anytime.


Matt Carlson
Boundless Moving and Storage

Oct. 7th, 2025

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Gayle Cobb

It’s been 5 1/2 years since we used Boundless. I’d never used a company to move our family and had some apprehension. There was an unforeseen issue of getting their truck up a very steep and precarious driveway. The gentlemen literally secured large pieces of furniture to their bodies with packing tape and climbed the drive to get these pieces in our home. I appreciated their unstoppable work ethic to make sure the job got done! By the end of the day, I had pictures of the employees on my phone that I would keep for sometime to remember how hard and well they worked. Would recommend highly and certainly use them again.

1 month ago

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Reply from Boundless Moving & Storage

Gayle,

Thank you for the the awesome review and the opportunity to serve you! Thank you so much for sharing this and for remembering your experience with us even after all these years. Hearing how our team went the extra mile (and up that steep driveway! ) truly means a lot. We’re proud of the dedication and heart our crews bring to every move. We’d be honored to help your family again anytime! 🚚

Matt Carlson
Boundless Moving & Storage

Nov. 12th, 2025

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John Lakamp

Scheduling was seamless from determining the extent of the move to getting a date that was right when I needed the move to happen. Team that came out was extremely friendly and worked to make an efficient move easy and organized. Definitely plan to use them for the next move

2 weeks ago

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Teresa Ball

We were very satisfied with our service from Boundless Moving & Storage. They disassembled, packed, and moved our household goods from Rossville, GA to Cleveland, TN for a very reasonable price. Then, they reassembled everything and put it in the rooms where it was supposed to be. They protected everything very well.

2 weeks ago

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Karen Perry

Boundless has been wonderful to us in moving us from FL to TN and then storing our household items for almost 2 years. They just moved us to an apartment and we're very prompt, courteous and accommodating in putting furniture where we needed it put. I will definitely be using Boundless for ally moving or storage needs Karen Perry

3 weeks ago

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June Gooch

We have used Boundless Moving to help us twice moving homes. The entire process from start to finish was very easy. The crew was punctual and very kind. They took great care of padding up our furniture and packing it in the truck. They also help place furniture where we wanted it in our new house and help put bed frames together so our kids could sleep in their beds that same night!! I wouldn't use anyone else to help us move! I highly recommend using them!!

1 month ago

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Reply from Boundless Moving & Storage

June,

Thank you for the 5-star review and for giving us the opportunity to assist with your move! We’re truly grateful to have helped with your moves and are so glad to hear everything went smoothly. Our team always aims to make the process as easy and stress-free as possible — from careful packing to helping set up your new home.

We’ll be sure to share your kind words with the crew — they’ll be thrilled to know their efforts made a difference. Don’t hesitate to reach out if you need anything in the future, we'd be happy to assist!

Matt Carlson
Boundless Moving & Storage

Nov. 12th, 2025

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Bridgette Miller

I’ve used Boundless twice. Once when my driveway was too steep for their truck.. they CARRIED everything up, even the heavy and very fragile glass display cases from my store closure. I was so impressed, especially because their attitudes stayed great even after all that! They get it done, no matter what is thrown at them.

1 month ago

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Reply from Boundless Moving & Storage

Brigitte,

Thank you so much that wonderful review! We really appreciate your continued trust in our team. Stories like yours mean a lot — our crew truly prides themselves on getting the job done (no matter how steep the driveway!). Thanks again for choosing Boundless!


Matt Carlson
Boundless Moving & Storage

Nov. 12th, 2025

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Laura Highlander

Customer Review Video

2 months ago

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Reply from Boundless Moving & Storage

Thank you, Laura! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 4th, 2025

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Courtney Harding

BM&S made my move easy for me! They worked with my schedule, assessed what I needed, and took care of everything professionally! I am using their storage unit as well and am happy with the service!!

1 month ago

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Reply from Boundless Moving & Storage

Courtney,

Thank you so much for the amazing 5 star review! We're thrilled to hear that your move went smoothly and that you're happy with our storage services too. Our team always aims to make moving stress-free and easy.

We appreciate you choosing Boundless Moving & Storage! 🚚

Matt Carlson
Boundless Moving & Storage

Nov. 3rd, 2025

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Colleen Colton

Boundless staff are AMAZING!!! They made a personal visit to check my things, then gave a speedy, fair quote! I had a wonderful experience & so have a couple of my friends!! Excellence!!

1 month ago

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Reply from Boundless Moving & Storage

Colleen,

Thank you so much for your amazing feedback! We’re thrilled to hear you had such a great experience — and even happier to know your friends did too! Our team truly values going the extra mile for every customer. 🚚 Give us a call anytime!


Matt Carlson
Boundless Moving & Storage

Nov. 3rd, 2025

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Doug Berry

The moving team was polite and attentive during the local move. They took great care of our furnishings and made sure they respected the home we moved from as well as the property we were moving into.

1 month ago

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Reply from Boundless Moving & Storage

Doug,

Thank you for the the awesome review and the opportunity to serve you! We’re glad to hear our team made your move smooth and handled your belongings and homes with care. We truly appreciate you choosing us!

Matt Carlson
Boundless Moving & Storage

Oct. 14th, 2025

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Christy Jindra

Locally owned. Very responsive. Honored their quote. Took extra care with my stuff. Highly recommend.

3 weeks ago

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Reply from Boundless Moving & Storage

Hi Christy,

Thank you for your kind words! We’re thrilled you had a great experience and appreciate your recommendation! Give us a call anytime.

Matt Carlson
Boundless Moving & Storage

Nov. 12th, 2025

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Nannette Ivey

Amazing and caring company! I needed last minute help with my Mother’s move and they worked it out. I would not hesitate to use them again!

1 month ago

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Reply from Boundless Moving & Storage

Nannette,

Thank you so much for the fantastic review! We’re really happy we could be there to help with your mother’s move when you needed it most. Last-minute or not, our team’s always ready to make things smooth and stress-free. We’d be honored to help you again anytime! 🚛

Matt Carlson
Boundless Moving & Storage

Nov. 3rd, 2025

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John Fynan

The guys were hard working and respectful of the furniture. They had many objects to pack & ship to the new residence and ttey worked till dark thirty to get it done

2 months ago

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Reply from Boundless Moving & Storage

John,

We really appreciate your feedback! Our team always strives to handle every move with care and dedication, and we’re happy to know their hard work showed. Thank you for choosing us!

Matt Carlson
Boundless Moving & Storage

Oct. 7th, 2025

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Nova Nahill

Kind and considerate. Extremely helpful and understanding. Over looked not only my mess, but my mood! Highly recommend!

1 month ago

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Reply from Boundless Moving & Storage

Nova,

Thank you for the 5-star review and for giving us the opportunity to assist with your move!. Your recommendation means a lot, and we truly appreciate you taking the time to share your feedback! Give us a call anytime.

Matt Carlson
Boundless Moving & Storage

Oct. 14th, 2025

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Jeri Rizzo

They did a great job on our last move. I highly recommend them!

3 weeks ago

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Reply from Boundless Moving & Storage

Jeri,

Thank you so much for the amazing 5 star review! We’re thrilled to hear you were happy with your move. Your recommendation means a lot to our team! Don’t hesitate to reach out if you need anything in the future.

Matt Carlson
Boundless Moving & Storage

Nov. 12th, 2025

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Linda Boyd

Liked that I was able to store my furniture at Boundless moving until my home became available. Great service.

2 months ago

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Reply from Boundless Moving & Storage

Linda,

We’re so happy to hear that our storage service worked out well for you! Thank you for trusting us to take care of your furniture — we appreciate your feedback!

Matt Carlson
Boundless Moving & Storage

Oct. 7th, 2025

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Bruce Bradford

Great company owned by great people. Their team did everything we needed.

1 month ago

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Reply from Boundless Moving & Storage

Bruce,

Thank you so much for the fantastic review! 🌟! We really appreciate that. Our team always strives to make every move as smooth as possible — glad we could help! Thanks again for choosing Boundless!


Matt Carlson
Boundless Moving & Storage

Nov. 12th, 2025

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Alan Seiter

Professional services, very easy to deal with and great movers.

1 month ago

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Reply from Boundless Moving & Storage

Alan,

Thank you for an amazing 5 star review! We’re thrilled to hear you had a smooth experience — our team takes pride in making every move as easy as possible!

Matt Carlson
Boundless Moving & Storage

Nov. 12th, 2025

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Jill Jones

I can't say enough about Jenny, Darnell, Nick and the guys!!! This was our first move using movers and it was awesome!! They were respectful, polite, professional and took great care of our furniture!! Thank you all so much!!! We would definitely use you again!!!

2 weeks ago

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Tonya Suits

Professional, great communication, dependable!

1 month ago

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Reply from Boundless Moving & Storage

Tonya,

Thank you for the 5 star review! We really appreciate you noticing — our team works hard to make every move smooth and stress-free! Give us a call anytime.

Matt Carlson
Boundless Moving & Storage

Nov. 12th, 2025

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Jerry Hoffer

I had an awesome experience when my wife and I moved. Great value too.

2 months ago

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Reply from Boundless Moving & Storage

Thank you, Jerry!

We appreciate your review of your move! We value our customers and appreciate the time you took to share your experience.

Matt Carlson
Boundless Moving & Storage

Oct. 4th, 2025