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Zillow Home Loans

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7.0

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Amanda Guevel

Lauren W did a fabulous job!! She was able to get us the best rate. It was a quick and easy process!!! I would highly recommend Lauren W.

1 year ago

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Reply from Zillow Home Loans

Exceptional service is our goal, so we love hearing Lauren made the process easy for you! Your feedback is very much appreciated and we thank you for taking the time to tell us! We certainly look forward to working with you again and truly appreciate the referrals!

Nov. 11th, 2022

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Abigail Irain Draper, UT

Cristina was incredibly helpful as we started our search in buying our first house. She was available as often as she could be and was very timely

1 year ago

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Reply from Zillow Home Loans

Thank you for taking the time to tell us about your experience! As a first-time buyer, we are so happy to hear how helpful Cristina was! Congratulations on your new home!

Nov. 9th, 2022

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afair3851 Kansas City, MO

We had a great experience working with Mark N. He is trustworthy, explains things thoroughly, and cares for the customer well.

1 year ago

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Reply from Zillow Home Loans

Exceptional service is our goal, so we love hearing the process went smoothly for you! Your feedback is very much appreciated. We appreciate you taking the time to tell us!

Jul. 22nd, 2022

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Nick Seattle, WA

Dealing with Joseph S. was a great experience! We were able to re-finance my house quickly and efficiently! Would definitely recommend him!!

3 years ago

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Jaelyn Morris Tallahassee, FL

Zillow helped me and people I know find homes for great prices. They helped me see houses in an area I was unfamiliar with and showed me great size and price ranges.

2 years ago

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Reply from Zillow Home Loans

We are so happy to hear that we were able to help you. A positive experience is what we hope for all our customers. We appreciate you taking the time to let us know!

Jun. 3rd, 2022

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Rocio Diaz Tallahassee, FL

Jut like the app, Zillow Home Loans offer amazing customer service, great information and good pricing/rates. Their Mortgage rates are competitive and easy to access.

2 years ago Edited November 11, 2021

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Reply from Zillow Home Loans

Providing our borrowers with an amazing experience is our goal! We love hearing you had such a positive experience with us and truly appreciate you taking the time to tell us. Comments like this is why we love doing what we do! Thank you!

Jun. 3rd, 2022

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Taylor Fair Kansas City, MO

Mark was an excellent resource. He clearly knows what he’s doing an got us preapproved in no time!

1 year ago

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Reply from Zillow Home Loans

Thank you for taking the time to tell us about your experience! Your feedback is essential to our success! We want to continue to surpass our goals of providing our customers with the highest level of service!

Aug. 5th, 2022

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Ryan R Bothell, WA

2nd refinance with Zillow and Kaelin A. has been perfect! At this point, I wouldn't do a home loan without using them.

3 years ago

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C Hall Richmond, VA

Zillow's application and submission process was incredibly quick, using the info they already store on a house to help save you the time in the initial submission and review.

3 years ago

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Adam Spinella Baltimore, MD

Cristina has been timely and responsive to our needs while giving great explanations along the way

2 years ago

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Reply from Zillow Home Loans

Enabling our borrowers to realize their dreams is our goal! Thank you for taking the time to let us know. We enjoy and appreciate working with customers like you!

May. 19th, 2022

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Jessie Leon Charlotte, NC

Always helpful with all of my needs. Answered all of questions in a timely fashion.

2 years ago

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Reply from Zillow Home Loans

We strive to surpass our borrowers expectations of excellent Customer Service. Customer feedback enables us to continue providing uncompromised service, thank you for taking the time to tell us!

May. 19th, 2022

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Wanda Nhavilay Antioch, TN

easy painless transaction. I didnt get the house I wanted but this process was smooth

3 years ago

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moose72 Muncy, PA

Great to work with they are very helpful and help guide you through the entire loan i recommend them

2 years ago

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Derek Dreyer Columbus, OH

The loan officer Troy R was very helpful and responsive to our needs

1 year ago

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Reply from Zillow Home Loans

Thank you for telling us how we are doing! We value the opportunity to work with you and appreciate your feedback, it means so much to us!

Oct. 7th, 2022

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Kayla Fuce Lakeland, FL

Great team and efficient in making sure that that I had the best service

1 year ago

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Reply from Zillow Home Loans

Thank you for telling us how we are doing! We value the opportunity to work with you and appreciate your feedback, it means so much to us!

Jul. 22nd, 2022

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Christopher Taylor Philadelphia, PA

They helped me when no one else would! I feel like they have higher interest rates more then other companies! I would go with someone else

1 year ago

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Reply from Zillow Home Loans

Christopher, Thank you for taking the time to leave us feedback regarding your experience with Zillow Home Loans. We pride ourselves on giving our customers exceptional customer service as well as accurate information during the mortgage lending process. We do understand you feel our rates were not competitive in this very competitive market and are truly sorry that we were unable to work with you. If you would like to discuss any additional concerns, please contact our Customer Experience Team at ZHLCustomerExperience@zillowhomeloans.com.

Jul. 5th, 2022

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Kristen Philadelphia, PA

Cristina M been amazing! I give her 5 stars!

1 year ago

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Reply from Zillow Home Loans

We love hearing you had such a positive experience with us because providing our borrowers with an amazing experience is always our goal! We value the opportunity to work with you and appreciate your feedback, it means so much to us!

Nov. 9th, 2022

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Luke Vaughn Conyers, GA

The customer service was great and quick to respond.

3 years ago

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Juan vega New Haven, CT

Overall is a pretty decent company to work with but don’t fall behind your payments because they blew your phone off

2 years ago

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Nicky Martin Pontotoc, MS

Once I got the right representative things went smoothly, beforehand not so much a total nightmare

1 year ago

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Reply from Zillow Home Loans

Customer satisfaction is our top priority, and we are happy to hear that your loan officer made the process smooth for you. Although we are truly sorry to hear this was not demonstrated to you in the beginning. We take your feedback very seriously and appreciate you taking the time to let us know. If you would like to discuss any additional concerns, please contact our Customer Experience Team at ZHLCustomerExperience@zillowhomeloans.com.

Aug. 5th, 2022

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J B Sandy, UT

A great network of lenders for finding a great rate.

2 years ago

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Reply from Zillow Home Loans

Thank you for telling us how we are doing! We value the opportunity to work with you and appreciate your feedback, it means so much to us!

Jun. 3rd, 2022

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Brandon Kimball Thurgood AZ

Looked up on Zillow one time. Now I can't get rid of the Zillow adds.

2 years ago

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Reply from Zillow Home Loans

Customer satisfaction is our top priority, and we are truly sorry that has not been demonstrated to you. If you would like to speak with a Customer Experience Analyst please reach out to us at ZHLCustomerExperience@zillowhomeloans.com.

Jun. 3rd, 2022