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236 User Reviews

6.0

Overall Score

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Greg M

Good bank to work with and very easy to communicate

1 year ago

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Caryn Croes Spring, TX

They are pretty good and easy enough to work with.

3 years ago

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Kenneth Garwood Phoenix, AZ

Good service and easy to get the necessary loan

3 years ago

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William Taylor

They didn't have the lowest rate, but competative.

3 years ago

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Michael Monk

poor communication skills and very slow to update the changes in rates and policies.

3 years ago

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unsatisfied

Great service, rates and customer service

3 years ago

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Joan Ward Apache Junction, AZ

Never had a problem with them. They were very trustworthy.

3 years ago

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Christopher Roberts Kingman, AZ

They offered me a loan at a decent interest rate.

3 years ago

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Tony Bevill Metter, GA

No hassle. Reasonable and affordable rates. Buyer friendly.

3 years ago

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Robyn Middletown, NY

They were not the best rate and I moved my whole mortgage away from them for a much better rate

3 years ago

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Kimara Fox

Don't particularly like Wells Fargo. They have had issues in the past.

3 years ago

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Sharon

I refinanced my house at a very good rate without fees.

3 years ago

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Anonymous Overland Park, KS

tHEY ARE FAR CHEAPER THAN OTHERS

3 years ago

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JR Suguturaga Orem, UT

The experience did not feel personable and i was not impressed with the customer service

2 years ago

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Cindy Bailey Lehi, UT

I have a mortgage with them and they have been fine to work with. I appreciate their help

2 years ago

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Customer Saratoga Springs, UT

Not a fan of Wells Fargo Home Loan’s because they have too many hidden fees and their Customer Service is terrible.

2 years ago

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Lori Fletcher Saratoga Springs, UT

I think Wells Fargo Mortgage department has too many fees and are dishonest. Our family prefers credit unions.

2 years ago

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Chloe Magleby Provo, UT

Wellsfargo is one of the hardest banks to work with and makes it very difficult to get approved for a home loan, not to mention they are way sketchy!

2 years ago

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Laurie Litwiler Lompoc, CA

I would not recommend using Wells Fargo for any type of loan! Poor response time from agents and many promises from them not kept!

2 years ago

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Bella Houtz South Jordan, UT

We held a mortgage for many years with Wells Fargo. Could not wait to refinance and get away. Horrible customer service reps who lacked training.

2 years ago

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Sepi Salt Lake City, UT

Awesome job especially their customer services

2 years ago

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Darci Jensen Alpine, UT

I’ve only had to call customer service a couple of times but both times they failed to get me what I needed.

3 years ago

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MWest Queen Creek, AZ

Had a home loan with them. Easy online payments was great!

3 years ago

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Nana Asiata Herriman, UT

Wells Fargo is an awesome bank. They're friendly and always welcoming.

3 years ago

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Sheena Eureka, MT

Great Advertising for Wells Fargo. Keep up the good work

3 years ago

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Derek

Continual increase to mortgage on a fixed rate.

1 year ago

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Diana Thompson Birmingham, AL

Just correspondence; the information has been informative and on time.

1 year ago

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Marv1959 Oxford, PA

good rates too long to close too many snags

3 years ago

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Marion Doran Phoenix, AZ

Had problem with paper work was to change it and never did

3 years ago

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George Hassemer

There was no rating scale available on this survey.

3 years ago

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Frank Araujo Sacramento, CA

WFs OK but it can be slow to get things done.

3 years ago

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Gary H Renfrew

Terrible customer service in collections department, rude, indifferent & uncaring

3 years ago

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Cheryl Linden Cave Creek, AZ

very easy to work with; statements are easy to read

2 years ago

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Annoyed by pushy people

I find them to be not helpful and they seem to calculate matters wrong as well

3 years ago

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Darrell Hamilton

they were horrible during the process of refinancing, not trustworthy

3 years ago

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Dave Brinton

They were slow to respond until rates started to rise

2 years ago

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