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254 User Reviews

5.9

Overall Score

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Amy Leifi Orem, UT

When I talked to a rep inside the bank about my account, I got one answer, when I called a rep I got another answer. Couldn't get the information I needed and was glad when I could finally pay off my home loan and be done with them.

2 years ago

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Kristy Williams Gilbert, AZ

We used Wells Fargo for our home mortgage. They were easy to work with and had great customer service. I would recommend them for your next home loan.

3 years ago

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Ashley Pleasant Grove, UT

Wells Fargo has been my bank forever and I will continue to bank with them, because of their service and taking care of me.

3 years ago

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Relia Scott Stafford, TX

I only have them because they did a refi years ago. I don't like the fact that they will not lower my interest rate despite NO LATE payments for YEARS.

1 year ago

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Ron Thompson

they were able to give us a lower rate, when refinancing. We have had no problem.

1 year ago

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Patricia Hastings

It was fine nothing special our mortgage was sold to them so we just continued making our payments.

1 year ago

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Bella Houtz South Jordan, UT

This was our worst experience ever with our many home loans. The customer service was horrible. Wait times were long. Anytime dealing with them over the phone was pure frustration.

3 years ago

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Michelle Naperville, IL

Did the job that needed to done. They were reasonable, but did give us a bit of a hassle over escrow.

3 years ago

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John Nelson

Very professional and dealing with the banker who guided us through the process easy and pleasant.

3 years ago

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Al Hall

was very helpful in helping me pay off my house early with finance options there.

3 years ago

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Howard Mackert

serviced a loan from another company and customer service was horrible. Refused to help with modification, In fact 3 times they told me I qualified for a modification only to be

3 years ago

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Morgan whiting Los Angeles, CA

I love my wells Fargo Credit card. It gives your rewards as you use it. I have never had any issues.

1 year ago

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Nolan Smith Sparks, NV

I love how efficient and reliable the Wells Fargo app is and how reliable their representatives are!

1 year ago

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Lana S New Orleans, LA

Wells Fargo allowed me to defer my mortgage payments due to the pandemic and made it super easy! I was very pleased.

1 year ago

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boscoe16 Ladson, SC

Long time customer and never had a problem. They have always resolved any issues I have had to my satisfaction.

1 year ago

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Andrea Orangevale, CA

Wells Fargo has been very professional and trustworthy with my home loan. The process was straight forward and easy.

2 years ago

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JARED J BUCKLEY Fort Bridger, WY

The service overall is alright. Trying to get a hold of my loan officer was a little tricks but never really affected the overall.

2 years ago

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Grant American Fork, UT

Wells Fargo was a great home loan on our previous home out of state. It was very easy to make payments online and keep track of the interest paid each month.

2 years ago

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Shawn American Fork, UT

Great company easy to use. When another company offered a lower rate all we had to do was call and they match the rate with only one paper to sign.

2 years ago

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Sara Jane Crestwood, KY

The online portal is easy to use. We have been a customer for 10 years now. They are reliable and safe.

3 years ago

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Trent Allen Queen Creek, AZ

The process of setting up the loan was easy. In the end, we had some financial difficulties and they worked with us through the entire process.

3 years ago

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Alicia Holman Gilbert, AZ

I've multiply clients that have used Wells Fargo for their home loans and it's been a very difficult process for them. The communication between departments usually breaks down and the buyer is left to figure out what to do on their own.

3 years ago

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Kristin Pleasant Grove, UT

We have our home loan through Wells Fargo they were able to give us a great rate I would highly recommend them.

3 years ago

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LSitze Round Rock, TX

My mortgage has been sold to/by Wells Fargo back and forth many times. Because they had my info when they were hacked, my information was compromised. It has made me nervous to do business with them ever since.

3 years ago

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jcleaton

Easy to access information, contact with questions, good rates, they don't bug me.

1 year ago

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DW KLUVER

Worked great letting us skip a couple payments during Covid-19.

1 year ago

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Ruth Surprise, AZ

They wouldn't modify my mortgage when my hours at work where cut. I finnaly had to go through a government agency to make them modify the mortgage.

1 year ago

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Lourdes Rivera

Highly recommend them for new buyers very knowledgeable as well

1 year ago

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James Morrisette

Hate Wells Fargo, had accounts with them 30 years ago in California, they are still a lousy place to do business. They could care less about their customers.

1 year ago

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Dorothy

Charged fees that they should not have. Are unwilling to help customers that are having trouble making payments.

3 years ago

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Linda West

They made my refinance very easy and they were helpful in every way

3 years ago

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Kristine Marshall

Nothing great but nothing bad either I just had the best interest rate at the time

3 years ago

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Darren Cardwell

Provide the service I expect and always respectful and courteous and responsive on the phone

3 years ago

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Charles Jones

never had an issue, granted it really doesn't matter who you mail your payments too.

3 years ago

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Federico Trujillo

constant follow ups and making sure I am satisfied with their service

3 years ago

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Kenneth Wendel

Decent rates, good services. Local branches, good telephone service.

3 years ago

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Linda Houde

Have had no issues with this lender. Good app and website. Happy with my rate.

3 years ago

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Ashlee Bair Los Angeles, CA

We have our Mortgage through Wells Fargo. Love being able to pay online but the website isn’t super user friendly.

11 months ago

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JNH American Fork, UT

I have had no issues with my loans through wellsfargo. Seems a bit impersonal, but they get the job done.

2 years ago

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Noriko Johnson Pleasant Grove, UT

Service is always good. I don’t have to wait forever when I call and they have a great app

2 years ago

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Shanna South Jordan, UT

This company is AWESOME! We've been with them for a year now and the customer service has been great.

3 years ago

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Darluap Pleasant Grove, UT

8 years as home loan customer and no issues with their customer service, products or reliability.

3 years ago

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Katherine Smith Salt Lake City, UT

Helped us take out a personal loan. Great service and was able to help us without specific needs.

3 years ago

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Danuel Allen

We used to have to mail in our payments or pay at a branch. So nice to have everything automated online.

3 years ago

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Edward Corley Charlotte, NC

Very hard to get in touch with someone to settle issues.

4 months ago

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Maria Oquendo San Juan,

It is a non- flexible mortgage lender when it comes to customer economic hardship

8 months ago

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Dominic Richard Glass Rancho Cucamonga, CA

ease of payment and account access, online app is great

3 years ago

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Ariel Yonkers, NY

They haven't let us down yet payments are always on time

3 years ago

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Kenneth Fausel

Not very willing to work with you when you have a financial hardship. High interest rates as well.

3 years ago

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Donald Wassenaar

Great company to work with Excellend feedback

3 years ago

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