Name: Wells Fargo
Rating: 3.9

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Craig Orem, UT

Years ago we went through Wells Fargo for a mortgage and it seemed like they did everything they could to make the process more difficult than it needed to be. The fees were also much higher than other mortgage companies so I wouldn't recommend them to anyone!

5 years ago

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Debbie Aston Alpine, UT

We love wells fargo! They are super conservative, but they offer good products and they won't try to tell you you qualify for bigger house then you can afford.

5 years ago

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Sunny Perry Springville, UT

So grateful for Wells Fargo. Able to finance our home after months of trying other options. Wish we would have started there.

5 years ago

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SPENCER C HARVEY Eagle Mountain, UT

What can i say we have them on both our mortgages and they do great. We do our job and they do theirs and without them we wouldn't have a house!

5 years ago

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Jeremy Arndt Orem, UT

I did a home loan with Wells Fargo a few years ago and everything they "said" was not represented correctly. I'm not even sure how they did what they did, but buried in the new loan was a bunch of hidden fees and things nobody in their right mind would want. My bad for not having a lawyer present to read the documents with me, but my goodness. What is this world coming to if you cannot trust a company to be ethical? I know I wasn't the only person Wells Fargo scammed out of money, but it felt really personal.

5 years ago

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Kymberlee Yack Orem, UT

can i just say how much i love wells fargo! we were trying to put a down payment on a house and they were so great to work with!

5 years ago

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Dasha Directo Provo, UT

I feel comfortable taking a loan with Wells Fargo. The loan interest isn't ridiculous, so it's not hard to pay back. I've been able to pay my loans without any trouble.

5 years ago

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Cori Jacobsen Ollerton Alpine, UT

Took time to answer questions, evaluated our needs well and gave us honest directions to our future plans. Pleasant staff

6 years ago

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Lynn White Gilbert, AZ

Worst ever. Changed rate illegally on a HELOC that was part of closing, but we realized after that they'd conveniently left the rate off of the legal docs, it was only on the quotes. At sale of home had unusual situation with corporate move and purchase of our unsold home. Spent several weeks going in circles - hours on the phone. It literally became a full-time job for about an entire week. All day on the phone or camping out at the bank or mortgage office. NEVER AGAIN.

6 years ago

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Dylan Curtis Pleasant Grove, UT

They helped us get a 1st and 2nd mortgage for our first home. When we had a setback financially they were kind and gave us extra time to try and get caught up.

6 years ago

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Amy Leifi Orem, UT

When I talked to a rep inside the bank about my account, I got one answer, when I called a rep I got another answer. Couldn't get the information I needed and was glad when I could finally pay off my home loan and be done with them.

6 years ago

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Kristy Williams Gilbert, AZ

We used Wells Fargo for our home mortgage. They were easy to work with and had great customer service. I would recommend them for your next home loan.

6 years ago

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Ashley Pleasant Grove, UT

Wells Fargo has been my bank forever and I will continue to bank with them, because of their service and taking care of me.

6 years ago

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LeAnn Baytown, TX

This is our second mortgage thru WF. Never had any issues. Their customer service is fantastic.

3 years ago

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courtney tennant Salem, VA

Customer service is very nice and considerate, but they have some crazy high rates for credit cards.

3 years ago

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Michelle Sansom Senatobia, MS

They said they never received the check I sent even though they had to sign for it. Tried to pay it online and they denied it. Been arguing with them for over a month about it.

3 years ago

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Relia Scott Stafford, TX

I only have them because they did a refi years ago. I don't like the fact that they will not lower my interest rate despite NO LATE payments for YEARS.

4 years ago

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Patricia Hastings

It was fine nothing special our mortgage was sold to them so we just continued making our payments.

4 years ago

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Ron Thompson

they were able to give us a lower rate, when refinancing. We have had no problem.

4 years ago

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Bella Houtz South Jordan, UT

This was our worst experience ever with our many home loans. The customer service was horrible. Wait times were long. Anytime dealing with them over the phone was pure frustration.

6 years ago

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Michelle Naperville, IL

Did the job that needed to done. They were reasonable, but did give us a bit of a hassle over escrow.

6 years ago

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John Nelson

Very professional and dealing with the banker who guided us through the process easy and pleasant.

6 years ago

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Al Hall

was very helpful in helping me pay off my house early with finance options there.

6 years ago

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Howard Mackert

serviced a loan from another company and customer service was horrible. Refused to help with modification, In fact 3 times they told me I qualified for a modification only to be

6 years ago

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CJ Little Rock, AR

I like the format for the statements. They are very easy to communicate with and the website is very user friendly.

2 years ago

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Amarie Rodriguez Spring, TX

I banked with Wells Fargo and had a few issues with them regarding my savings account. I wasn’t happy how they handled it or the way I was spoken too as if my problem was insignificant. So I decided to go elsewhere.

2 years ago

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Sue Owens Jacksonville, FL

Lack reasonable methods of working with you if you are faced with a problem making a payment for a single month. Lack customer service skills and interpersonal skills.

2 years ago

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Laura Mccall Yuba City, CA

Wells Fargo was very nice, they helped get me the loan I needed for my home. Great customer service.

2 years ago

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L Turner Avon, IN

The reps are knowledgeable and helpful. Worked with the same agent for years. They check in with us regularly to ensure that our needs are met.

3 years ago

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Frances Harmatuk Baltimore, MD

I have been a long time customer of Wells Fargo and was really pissed when they sold my mortgage to some run of the mill, online only mortgage company. At least if you were going to sell my mortgage, sell to a company that was reputable.

3 years ago

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Lisa C Johnson Rockville, MD

When I was looking for a mortgage company for a condo Wells Fargo declined me. I felt that I had very good credit and had more than enough income to afford my condo. I still dont know why I was not approved but it left a negative opinion of Wells Fargo.

3 years ago

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Shaye Mora Davenport, IA

Wells fargo was my bank for over 6 years. They were an okay company. They are just too big to show you more attention than a typical small credit union.

3 years ago

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brandon bingham West Jordan, UT

Very easy to refinance my home. Great offer that saved me a lot of money. I would definitely use them again.

3 years ago

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Juha Raatikainen ,

Never again! They have the most incompetent mortgage lenders working for them. With 825 rating and existing paid home they made me jump thru hoops on simple mortgage application. It took forever to send document after document until I finally had enough. I told them not to bother, I found another lender, closed on new house 2 weeks later.

3 years ago Edited September 14, 2021

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Michael Stewart Atlanta, GA

My mortgage application process was quick and easy. They are always willing to half you in the branch.

3 years ago

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Morgan whiting Los Angeles, CA

I love my wells Fargo Credit card. It gives your rewards as you use it. I have never had any issues.

4 years ago

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Nolan Smith Sparks, NV

I love how efficient and reliable the Wells Fargo app is and how reliable their representatives are!

4 years ago

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Lana S New Orleans, LA

Wells Fargo allowed me to defer my mortgage payments due to the pandemic and made it super easy! I was very pleased.

4 years ago

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boscoe16 Ladson, SC

Long time customer and never had a problem. They have always resolved any issues I have had to my satisfaction.

4 years ago

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Andrea Orangevale, CA

Wells Fargo has been very professional and trustworthy with my home loan. The process was straight forward and easy.

5 years ago

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JARED J BUCKLEY Fort Bridger, WY

The service overall is alright. Trying to get a hold of my loan officer was a little tricks but never really affected the overall.

5 years ago

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Grant American Fork, UT

Wells Fargo was a great home loan on our previous home out of state. It was very easy to make payments online and keep track of the interest paid each month.

6 years ago

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Shawn American Fork, UT

Great company easy to use. When another company offered a lower rate all we had to do was call and they match the rate with only one paper to sign.

6 years ago

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Sara Jane Crestwood, KY

The online portal is easy to use. We have been a customer for 10 years now. They are reliable and safe.

6 years ago

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Trent Allen Queen Creek, AZ

The process of setting up the loan was easy. In the end, we had some financial difficulties and they worked with us through the entire process.

6 years ago

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Alicia Holman Gilbert, AZ

I've multiply clients that have used Wells Fargo for their home loans and it's been a very difficult process for them. The communication between departments usually breaks down and the buyer is left to figure out what to do on their own.

6 years ago Edited September 14, 2021

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Kristin Pleasant Grove, UT

We have our home loan through Wells Fargo they were able to give us a great rate I would highly recommend them.

6 years ago

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LSitze Round Rock, TX

My mortgage has been sold to/by Wells Fargo back and forth many times. Because they had my info when they were hacked, my information was compromised. It has made me nervous to do business with them ever since.

6 years ago

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jcleaton

Easy to access information, contact with questions, good rates, they don't bug me.

4 years ago

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DW KLUVER

Worked great letting us skip a couple payments during Covid-19.

4 years ago