Name: Wells Fargo
Rating: 3.9

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Cat Sussex, WI

I feel I was not treated well and that caused us to lose our house shortly after they bought out our mortgage, even though we had not missed a payment in 25+ years to the previous lending co. They did not foreclose but threatened it and we were forced into a short sale, leaving the home without many of our precious belongings.

4 years ago

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Gregory Jackson

The loan officers worked with me to get the loan I needed. There was no hassle or roadblocks in getting the loan I needed in spite of my special situation.

4 years ago

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Sue

No problems ever. Periodically they run programs where we use their credit card and have the bonus points applied to our mortgage.

4 years ago

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Yolanda Briganti Riverton, UT

I have had a home loan with Wells Fargo for years. Their site was easy to navigate. The automatic payment went smoothly. I didn't have any issues with the loan.

5 years ago

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Jennifer S.

They had several people following progress on my mortgage; feedback was quick and excellent; the whole process was very smooth with their guidance.

6 years ago

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Robert Stephenson

I have not incurred problems with them but they could more proactive with financial suggestions for their customers which would build consumer allegiance.

6 years ago

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J S Savannah, GA

I love Wells Fargo as a bank so it only made sense to go through them. They made everything so convenient and they were so helpful with the walk through.

2 years ago

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Laura Washington Augusta, GA

I think they are a good company. They had a home loan of mine for at least 15 years. I sold the home a few months ago. They were very thorough in ensuring I received any final funds.

3 years ago

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Belle Pierdon Willoughby, OH

I used Wells Fargo for my prior mortgage on a home I sold. I found this company to be lacking with customer service/needs. The rates were high even though I had great credit and income; it was my first home buying experience and I've learned what good service is now.

3 years ago

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Erinmarie Xian Seffner, FL

Wells Fargo is by the far the worst most scheming company I have ever dealt with. 16 years ago they were my first home Mtg company. I mailed a check before the 1st of each month to give ample time to show up. This was fine for a while. Then all of a sudden I started getting hit with 'Late Payment fee's'. I went ahead and paid and just figured the mail was slower than expected (mobile banking wasn't a 'thing' back then). But then I started getting suspicious. There is NO WAY it takes an envelope 17 days to its destination. SO, I paid to have the envelope trace. Apparently it takes 1 days to reach its destination and wells fargo simply didnt apply it until AFTER the Due date in order to charge a late fee. What a racket - that should be ILLEGAL. I called up and spoke with someone, faxed my proof and got all my late fee's back and then promptly re-financed and went with another company (BOA) who we've been very happy with ever since. **If I could give less than 1 star for "TRUSTWORTHINESS" I would.

3 years ago

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Basil48 Ocean Isle Beach, NC

Wells has numerous offices and personnel handling their accounts. When used on an investment property in MD we had difficulties either refinancing or getting straight answers on questions. They tried to link in and/or have you obtain other services, such as credit cards, stock management, etc. Often personnel you had been dealing with where not available.

3 years ago

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C Hall Richmond, VA

Wells Fargo mortgage's experience matches their other experience with credit cards, bill pay, etc. Finding your information about your mortgage requires some digging, but ultimately it's pretty standard and decent; feels more like an add-on service than a significant investment experience.

3 years ago

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peter harmatuk Poolesville, MD

ONE of the worst banking services around. I have NEVER had any good experiences with them with in their credit services or banking. I have had a mortgage with them for 15 years on an investment property that they refused to let me refinance...finally they sold the mortgage to a debt collection service as it was a veritable rate mortgage and they were not making a killing on it. They did keep the Line-of-credit that was attached to the property as it had a fixed rate that was 4% above the market. They also refuse my request to renegotiate to lower cost to me....they are crooks and should not be in the banking business (see the "false loan request" scandal of a few years ago.

3 years ago Edited September 14, 2021

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brandon wilkins West Valley City, UT

I had my mortgage through Wells Fargo for several years on my personal home. I closed my loan through someone else but they purchased it. I never needed too much service regarding it. They seemed to do just fine processing my monthly payments until I paid it off eventually.

3 years ago

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Bessie B Gilbert, AZ

We had our home morgage through Wells Fargo. They had competitive rates. We were able to set up direct payments and i liked that there were not penalities for early payoff. Overall it was a positive exerience.

3 years ago

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Sks1969 Carlisle, PA

We are OK experience with Wells Fargo. We only had an account open because of a reoccurring payment/loan. We didn’t care for their service to do our regular banking with them

4 years ago

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Ryan H American Fork, UT

Wells Fargo purchased my loan from a different mortgagee so I wasn't able to choose to go through them. They are very friendly at the window and helpful when needs arise. They do a good job trying to cross-sell you to other products they offer, personal and business banking, credit cards, etc.

5 years ago

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Krysten Lehi, UT

We stay with Wells Fargo because we have been with them for over a decade but we’ve never felt like they care about us. They try to sneak in redivulous little fees that we go in and ask to have removed and they remove or refund them. Basically they probably make tons of money off people not paying attention

5 years ago

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janalee sanders Valley Center, CA

several years ago we were looking to re-fi our home loan and did quite a bit of research with a Wells Fargo rep. while most everything they offered looked great, what it came down to was interest rate and they just couldn't offer us a rate that worked for the time frame we needed it.

5 years ago

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Jason Brown Lehi, UT

Honestly, the best part of the home loan wasn't the rate but rather that it fully integrated into the Wells Fargo app. I was able to see my checking, savings, and mortgage balance.

5 years ago

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Cayla robinson Sandy, UT

When it comes to home loans Wells Fargo is the way to go . They always are there to help me with any concerns and help me feel at home with no worries. The staff is very helpful and pleasant! Love them!

5 years ago

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Kristie Sgambati Rocklin, CA

We used Wells Fargo to finance our home loan for our second home. We love the customer service we receive and would not want to bank with anyone else.

6 years ago

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Jason Pyrah Willard, MO

Our Wells Fargo home loan has a little bit higher interest rate, but I am okay with paying it because I really like the stellar service that we receive.

6 years ago

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Brian Joseph Duncan Queen Creek, AZ

I would not recommend Wells Fargo. I had an account with them, a car with them and a home with them. I have cancelled all of them. I was behind on my car payment and I called to make arrangements. They would not work with me. Instead, they went into my bank account and removed the funds without authorization. When I asked them to fix this they refused. I also lost my home because of them. I tried to work with them during a slow time in employment and either refinance or adjust my loan, put the past due on the end of the loan, or find someway to save my home. They refused to work with me and basically told me they would rather take the home than try to help me and my family out. We lost our home and were forced to move.

6 years ago

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Amber Saratoga Springs, UT

We attained a smart fit home equity line of credit, which was essentially a second mortgage on our home. It was nice to be able to draw out money when we needed it for home improvements instead of in one big lump sum.

6 years ago

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Kristin G Pleasant Grove, UT

I highly recommend Wells Fargo. They are willing to answer any questions you have whether great or small, and have a great response time in getting back to you.

6 years ago

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Becky Rasmussen American Fork, UT

If zero stars were an options, I would have selected zero. Wells Fargo nearly caused complete financial ruin for our family when the housing bubble collapsed in 2007. My husband and I unsuspectingly found ourselves in a mortgage with a variable interest rate. Our loan office told us it would never rise above .5% above prime and capped at 7%. When our payment jumped from $900/month to $2700 I was forced to quit my post as a stay-at-home-mom and get a full-time job. We immediately placed our home for sale and received offers above and beyond the loan balance and cost of realtor fees. Wells Fargo refused the offers because they had built a pre-payment penalty into our loan. The pre-payment penalty was $68,000. When we provided evidence that our initials were not on the mortgage document pages that reviewed the pre-payment penalty they refused to concede. We did not have the money to hire a lawyer and fight them. Ultimately, we had to pay outrageous prices until the Federal government forced banks to quit predatory lending practices. Once the pre-payment penalty period ended we refinanced with another lender.

6 years ago

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Tyler Williams Gilbert, AZ

I used Wells Fargo for my home loan. Customer service was great and anytime I had a question, the representatives seemed to always have an answer for me.

6 years ago

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Mark bizon Woodbridge, VA

receive a computer generated letter every 6 months that I am in Past due status. I have never missed a Payment. I finally escalated to executive offuce, ms m and ms. G. Both hopeless and a disgrace as an employee. Do not do business with WF!

4 years ago

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William R Feerick

They have been overall very understanding during a period in my life when I was having difficulties.

6 years ago

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Adria Moskowitz

They provide information over the phone that they refuse to put in writing so there is no evidence of what they say. They lie a lot. They steal. They make up charges for nothing that shouldn't exist and refuse to refund them.

6 years ago

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Carrie Feehan

Quick, easy and painless. The representative was a great help with documents needed to get out loan without delay

6 years ago

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Mike Danville, CA

Terrible customer service.Will not accept wire transfers. Confused internallly. Consistently mistakenly charge for house insurance when the insurance company has sent them proof of insurance. Hard to get through to anyone who has any idea what is going on.

6 years ago

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Timothy Falick Elkridge, MD

have had the mortgage for many years and have never had any problems when I had to contact customer service.

6 years ago

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Joseph Little

Very good company with nice website. Service reps are very knowledgeable & very professional. Always try to help you meet your goals & needs.

6 years ago

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Janine

They have an old website and are hard to get in touch with when I have questions. They also have delayed in paying my insurance from my escrow to the insurance company.

6 years ago

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Hunter Scott

I have not had any problems with them. At times they don't apply payments as indicated on payment slip and had to call to rectify.

6 years ago

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Michael Marinelli

I never had a problem with Wells Fargo. My intrest rate is very low and my monthly payments have gone down.

6 years ago

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Jason McDonald Columbus, IN

Mediocre mortgage company. Nothing exciting, nothing too terrible. The customer service folks were usually friendly, but nothing to write home about. I did have significant login issues, which was a pain.

2 years ago

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Bailey Paige Stanfield Dallas, TX

I've been with Wells Fargo as long as I can remember. The customer service is unmatched. They make everything simple and easy.

2 years ago

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Steve Portland, OR

Well, Wells has a competitive rate (maybe a little higher), but you'd better not need in person help. I don't mind that so not an issue, but had one question I had to call about and it was a wait.

2 years ago

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Morgan Welch Brandon, FL

I have Wells Fargo currently for my credit card and mortgage account. They make it easy to manage my account and pay my bills on time

2 years ago

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Jerry Cantrell Louisville, KY

I have been a customer of Wells Fargo for over 15 years. They have kept my interest rates low and keep me informed of my account activity!!

2 years ago

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JaylenOlivia Jacksonville, FL

Wells Fargo is the best to use simply because they have great customer service. Any problems are always solved quickly and efficiently.

2 years ago

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Stacy Carter Red Cliff, CO

I banked with Wells Fargo for 20 + years. I never had a contact there that would remember me.. When I cancelled my accounts with them, not one person even said, thanks for your 20 years of business.

3 years ago

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John Bell Danville, KY

I received all my paperwork and information in a timely manner and Wells Fargo was quick to respond any questions I had.

3 years ago

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Matthew Easterbrook Paso Robles, CA

I have had multiple home loans with Wells Fargo Mortgage. They have always had good rates, easy to work with, and great customer service.

3 years ago

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janet Stroudsburg, PA

they were very helpful. My first time buyer and it went thru fairly easy. I was at my last nerves and anxious to get a home.

3 years ago

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Ric Powers Port Clinton, OH

Have a home loan with Wells Fargo (2nd loan to date) and they have been professional and their on line technology works and is easy to access!

4 years ago

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Kevin Liu Salt Lake City, UT

My original loan was sold to Wells Fargo which made it easy because I was already a Wells Fargo banking customer so setting up Bill Pay was easy.

4 years ago