Wells Fargo Logo
star star star star star_border
236 User Reviews

6.0

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star

Kevin Liu Salt Lake City, UT

My original loan was sold to Wells Fargo which made it easy because I was already a Wells Fargo banking customer so setting up Bill Pay was easy.

10 months ago

check_circle

Review Source

star star star star_border star_border

Ryan H American Fork, UT

Wells Fargo purchased my loan from a different mortgagee so I wasn't able to choose to go through them. They are very friendly at the window and helpful when needs arise. They do a good job trying to cross-sell you to other products they offer, personal and business banking, credit cards, etc.

2 years ago

check_circle

Review Source

star star star star_border star_border

Krysten Lehi, UT

We stay with Wells Fargo because we have been with them for over a decade but we’ve never felt like they care about us. They try to sneak in redivulous little fees that we go in and ask to have removed and they remove or refund them. Basically they probably make tons of money off people not paying attention

2 years ago

check_circle

Review Source

star star star star_border star_border

janalee sanders Valley Center, CA

several years ago we were looking to re-fi our home loan and did quite a bit of research with a Wells Fargo rep. while most everything they offered looked great, what it came down to was interest rate and they just couldn't offer us a rate that worked for the time frame we needed it.

2 years ago

check_circle

Review Source

star star star star star_border

Jason Brown Lehi, UT

Honestly, the best part of the home loan wasn't the rate but rather that it fully integrated into the Wells Fargo app. I was able to see my checking, savings, and mortgage balance.

2 years ago

check_circle

Review Source

star star star star star_border

Cayla robinson Sandy, UT

When it comes to home loans Wells Fargo is the way to go . They always are there to help me with any concerns and help me feel at home with no worries. The staff is very helpful and pleasant! Love them!

2 years ago

check_circle

Review Source

star star star star star

Kristie Sgambati Rocklin, CA

We used Wells Fargo to finance our home loan for our second home. We love the customer service we receive and would not want to bank with anyone else.

2 years ago

star star star star star

Jason Pyrah Willard, MO

Our Wells Fargo home loan has a little bit higher interest rate, but I am okay with paying it because I really like the stellar service that we receive.

2 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Brian Joseph Duncan Queen Creek, AZ

I would not recommend Wells Fargo. I had an account with them, a car with them and a home with them. I have cancelled all of them. I was behind on my car payment and I called to make arrangements. They would not work with me. Instead, they went into my bank account and removed the funds without authorization. When I asked them to fix this they refused. I also lost my home because of them. I tried to work with them during a slow time in employment and either refinance or adjust my loan, put the past due on the end of the loan, or find someway to save my home. They refused to work with me and basically told me they would rather take the home than try to help me and my family out. We lost our home and were forced to move.

2 years ago

check_circle

Review Source

star star star star star_border

Amber Saratoga Springs, UT

We attained a smart fit home equity line of credit, which was essentially a second mortgage on our home. It was nice to be able to draw out money when we needed it for home improvements instead of in one big lump sum.

2 years ago

check_circle

Review Source

star star star star star

Kristin G Pleasant Grove, UT

I highly recommend Wells Fargo. They are willing to answer any questions you have whether great or small, and have a great response time in getting back to you.

2 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Becky Rasmussen American Fork, UT

If zero stars were an options, I would have selected zero. Wells Fargo nearly caused complete financial ruin for our family when the housing bubble collapsed in 2007. My husband and I unsuspectingly found ourselves in a mortgage with a variable interest rate. Our loan office told us it would never rise above .5% above prime and capped at 7%. When our payment jumped from $900/month to $2700 I was forced to quit my post as a stay-at-home-mom and get a full-time job. We immediately placed our home for sale and received offers above and beyond the loan balance and cost of realtor fees. Wells Fargo refused the offers because they had built a pre-payment penalty into our loan. The pre-payment penalty was $68,000. When we provided evidence that our initials were not on the mortgage document pages that reviewed the pre-payment penalty they refused to concede. We did not have the money to hire a lawyer and fight them. Ultimately, we had to pay outrageous prices until the Federal government forced banks to quit predatory lending practices. Once the pre-payment penalty period ended we refinanced with another lender.

2 years ago

check_circle

Review Source

star star star star star

Tyler Williams Gilbert, AZ

I used Wells Fargo for my home loan. Customer service was great and anytime I had a question, the representatives seemed to always have an answer for me.

3 years ago

star star star star star

William R Feerick

They have been overall very understanding during a period in my life when I was having difficulties.

3 years ago

star star_border star_border star_border star_border

Adria Moskowitz

They provide information over the phone that they refuse to put in writing so there is no evidence of what they say. They lie a lot. They steal. They make up charges for nothing that shouldn't exist and refuse to refund them.

3 years ago

star star star star star

Carrie Feehan

Quick, easy and painless. The representative was a great help with documents needed to get out loan without delay

3 years ago

star star_border star_border star_border star_border

Mike Danville, CA

Terrible customer service.Will not accept wire transfers. Confused internallly. Consistently mistakenly charge for house insurance when the insurance company has sent them proof of insurance. Hard to get through to anyone who has any idea what is going on.

3 years ago

star star star star star

Timothy Falick Elkridge, MD

have had the mortgage for many years and have never had any problems when I had to contact customer service.

3 years ago

star star star star star_border

Joseph Little

Very good company with nice website. Service reps are very knowledgeable & very professional. Always try to help you meet your goals & needs.

3 years ago

star star star star_border star_border

Janine

They have an old website and are hard to get in touch with when I have questions. They also have delayed in paying my insurance from my escrow to the insurance company.

3 years ago

star star star star star_border

Hunter Scott

I have not had any problems with them. At times they don't apply payments as indicated on payment slip and had to call to rectify.

3 years ago

star star star star star

Michael Marinelli

I never had a problem with Wells Fargo. My intrest rate is very low and my monthly payments have gone down.

3 years ago

check_circle

Review Source

star star star star star

Morgan whiting Los Angeles, CA

I love my wells Fargo Credit card. It gives your rewards as you use it. I have never had any issues.

9 months ago

check_circle

Review Source

star star star star star

Nolan Smith Sparks, NV

I love how efficient and reliable the Wells Fargo app is and how reliable their representatives are!

9 months ago

check_circle

Review Source

star star star star star

Lana S New Orleans, LA

Wells Fargo allowed me to defer my mortgage payments due to the pandemic and made it super easy! I was very pleased.

10 months ago

check_circle

Review Source

star star star star star

boscoe16 Ladson, SC

Long time customer and never had a problem. They have always resolved any issues I have had to my satisfaction.

10 months ago

check_circle

Review Source

star star star_border star_border star_border

Craig Orem, UT

Years ago we went through Wells Fargo for a mortgage and it seemed like they did everything they could to make the process more difficult than it needed to be. The fees were also much higher than other mortgage companies so I wouldn't recommend them to anyone!

2 years ago

check_circle

Review Source

star star star star star_border

Debbie Aston Alpine, UT

We love wells fargo! They are super conservative, but they offer good products and they won't try to tell you you qualify for bigger house then you can afford.

2 years ago

check_circle

Review Source

star star star star star

Sunny Perry Springville, UT

So grateful for Wells Fargo. Able to finance our home after months of trying other options. Wish we would have started there.

2 years ago

check_circle

Review Source

star star star star star

SPENCER C HARVEY Eagle Mountain, UT

What can i say we have them on both our mortgages and they do great. We do our job and they do theirs and without them we wouldn't have a house!

2 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Jeremy Arndt Orem, UT

I did a home loan with Wells Fargo a few years ago and everything they "said" was not represented correctly. I'm not even sure how they did what they did, but buried in the new loan was a bunch of hidden fees and things nobody in their right mind would want. My bad for not having a lawyer present to read the documents with me, but my goodness. What is this world coming to if you cannot trust a company to be ethical? I know I wasn't the only person Wells Fargo scammed out of money, but it felt really personal.

2 years ago

check_circle

Review Source

star star star star star

Kymberlee Yack Orem, UT

can i just say how much i love wells fargo! we were trying to put a down payment on a house and they were so great to work with!

2 years ago

check_circle

Review Source

star star star star star_border

Dasha Directo Provo, UT

I feel comfortable taking a loan with Wells Fargo. The loan interest isn't ridiculous, so it's not hard to pay back. I've been able to pay my loans without any trouble.

2 years ago

check_circle

Review Source

star star star star star

Cori Jacobsen Ollerton Alpine, UT

Took time to answer questions, evaluated our needs well and gave us honest directions to our future plans. Pleasant staff

2 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Lynn White Gilbert, AZ

Worst ever. Changed rate illegally on a HELOC that was part of closing, but we realized after that they'd conveniently left the rate off of the legal docs, it was only on the quotes. At sale of home had unusual situation with corporate move and purchase of our unsold home. Spent several weeks going in circles - hours on the phone. It literally became a full-time job for about an entire week. All day on the phone or camping out at the bank or mortgage office. NEVER AGAIN.

2 years ago

check_circle

Review Source

star star star star star_border

Dylan Curtis Pleasant Grove, UT

They helped us get a 1st and 2nd mortgage for our first home. When we had a setback financially they were kind and gave us extra time to try and get caught up.

2 years ago

check_circle

Review Source

star star star_border star_border star_border

Amy Leifi Orem, UT

When I talked to a rep inside the bank about my account, I got one answer, when I called a rep I got another answer. Couldn't get the information I needed and was glad when I could finally pay off my home loan and be done with them.

2 years ago

check_circle

Review Source

star star star star star_border

Kristy Williams Gilbert, AZ

We used Wells Fargo for our home mortgage. They were easy to work with and had great customer service. I would recommend them for your next home loan.

3 years ago

check_circle

Review Source

star star star star star

Ashley Pleasant Grove, UT

Wells Fargo has been my bank forever and I will continue to bank with them, because of their service and taking care of me.

3 years ago

check_circle

Review Source

star star star star_border star_border

Edward Corley Charlotte, NC

Very hard to get in touch with someone to settle issues.

2 months ago

check_circle

Review Source

star star star star_border star_border

Ashlee Bair Los Angeles, CA

We have our Mortgage through Wells Fargo. Love being able to pay online but the website isn’t super user friendly.

8 months ago

star star star_border star_border star_border

Relia Scott Stafford, TX

I only have them because they did a refi years ago. I don't like the fact that they will not lower my interest rate despite NO LATE payments for YEARS.

1 year ago

star star star star star

Ron Thompson

they were able to give us a lower rate, when refinancing. We have had no problem.

1 year ago

star star star star star

Patricia Hastings

It was fine nothing special our mortgage was sold to them so we just continued making our payments.

1 year ago

star star_border star_border star_border star_border

Bella Houtz South Jordan, UT

This was our worst experience ever with our many home loans. The customer service was horrible. Wait times were long. Anytime dealing with them over the phone was pure frustration.

3 years ago

star star star star star_border

Michelle Naperville, IL

Did the job that needed to done. They were reasonable, but did give us a bit of a hassle over escrow.

3 years ago

star star star star star

John Nelson

Very professional and dealing with the banker who guided us through the process easy and pleasant.

3 years ago

star star star star star

Al Hall

was very helpful in helping me pay off my house early with finance options there.

3 years ago

star star_border star_border star_border star_border

Howard Mackert

serviced a loan from another company and customer service was horrible. Refused to help with modification, In fact 3 times they told me I qualified for a modification only to be

3 years ago

check_circle

Review Source

star star star star star

Andrea Orangevale, CA

Wells Fargo has been very professional and trustworthy with my home loan. The process was straight forward and easy.

2 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information