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Wells Fargo Bank provides checking account and savings account services, credit cards, student loans, personal loans, business loans, reverse mortgage programs, and other banking products and financial services. Wells Fargo Home Mortgage, its mortgage lending division, finances home buying and home building nationwide.

The company offers several financing options for home buyers as well as existing mortgage refinancing services and home equity financing for homeowners. When you apply for a loan with Wells Fargo, you can track your application as well as current interest rates online as you wait for approval. Once you're approved, you can manage your mortgage account with enrollment in Wells Fargo Online using your bank's account number and routing number.

Wells Fargo mortgage reviews give the company 3.5/5 star ratings for trust, customer service, and value.

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Highlight:

  • New construction loan options
  • A 3% minimum down payment requirement
  • Home equity loan options
  • Around a 3.5 Wells Fargo mortgage review from customers
 

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The Good

  • New Construction Loans  
  • Low Down Payment Requirement  
  • Several Loan Options
  • Competitive Interest Rates
  • Home Equity Financing 
  • Convenience
  • Customer Service

New Construction Loans

Wells Fargo provides financing for new constructions. When you finance your new home building project through Wells Fargo, you work with a mortgage consultant and builder home financing team that specialize in new construction loans.

Additionally, the company’s Builder Best Extended Rate Lock program locks down a range of interest rate for up to 24 months on a number of loans, protecting you with a grace period during the construction process (for a fee) should rates skyrocket.

Low Down Payment Requirement

Borrowers have low down payment options with Wells Fargo. You can get a conventional fixed-rate mortgage with a down payment as low as 3 percent. Be aware that with a low down payment, you'll need to purchase mortgage insurance, which increases the loan cost and monthly payment. And, as always, eligibility is dependent upon loan amount, loan type, and property type.  

FHA (Federal Housing Administration) loans have low down payment options, too, with rates as low as 3.5 percent and you can often use a gift or grant for the down payment and closing costs. This, too, requires purchasing mortgage insurance. 

VA (Department of Veterans Affairs) loans offer low- and no-down payment options for eligible service members and veterans and unlike conventional and FHA low down payment loan requirements, you don't have to worry about mortgage insurance.  

Several Loan Options

Wells Fargo offers a wide variety of loan options, including 30-year, 20-year, and 15-year fixed rate mortgages, 5/1 ARM (adjustable-rate mortgages), 30-year fixed rate VA loans, and 30-year fixed rate FHA loans. In some cases, borrowers may be able to customize their loan. 

In addition, the company offers refinancing and funding to pay for repairs and renovations. 

Competitive Mortgage Rates

Mortgage rates constantly are changing based on the condition of the housing market. Wells Fargo mortgage rates will ebb and flow with the market as well, but its rates are known to be competitively low. Those with a great credit score should be able to secure low interest and APR rate for a conventional home loan at Wells Fargo.

Wells Fargo offers an online mortgage calculator which will be able to give you a first hand look of what your potential Wells Fargo mortgage rate would like if you decided to do business with them.

Home Equity Financing

Wells Fargo offers home equity financing. Pairing a home equity line of credit with fixed-rate or adjustable-rate mortgages can give you payment flexibility. A home equity line of credit also has potential tax benefits: in some cases you can deduct the interest used to improve, buy, or build a home with home equity financing. 

Convenience

Wells Fargo makes it easy to apply for, access, and manage loan information and other account details from a computer, tablet, or smartphone with its online account system and mobile app. The mobile app is compatible with iOS and Android devices. While Wells Fargo has thousands of brick and mortar locations throughout the country, the home loan application can be completed in full online.  

Customer Service

In addition to the company’s online system and app, many customer reviews speak highly of customer service received. Customer service reps are described as being friendly and helpful people. Wells Fargo has an overall score of 3.5/5 stars for:

  • Value for your money
  • Quality of product or service
  • Customer service
  • Company trustworthiness

The Bad

  • Unknown Fees 
  • Average Customer Reviews

Unknown Fees 

Wells Fargo has not disclosed origination fee or other cost information on its corporate website.

Closing costs with any mortgage vary by loan amount, type, and location, but borrowers should check for and question fees that are not clearly explained by the lender. 

Similarly, interest rate and annual percentage rate (APR) will vary depending on the borrower's credit score, debt-to-income ratio, money set aside for a down payment, mortgage program chosen, and other individual financial factors. Make sure to discuss your loan options, including mortgage rates and all loan terms, in detail with your loan officer.

Average Customer Reviews

As a mortgage broker, Wells Fargo doesn't have the best customer reviews, ratings are coming in with a mix of every star review, averaging around 3.5 stars for overall customer sentiment. This isn't bad, but it also is not a brag-wrothy review rating. This mix of low reviews may be in part to Wells Fargo complaints about:

  • A lack of flexibility when extenuating circumstances arise
  • Poor communication about their mortgage loan
  • Lack of transparency and confusing fees

However, Wells Fargo is a large mortgage lender with decades of experience which should give potential borrowers a feeling of security. Keep reading more reviews to get a better sense of what the one-star and five-star reviews are saying if you are considering Wells Fargo as a mortgage option.

The Bottom Line

Wells Fargo is a top candidate for borrowers’ mortgage servicing needs, especially for a new construction loan in real estate thanks to the company’s Builder Rate Lock program. The company funds all major loan types, refinancing, and home equity products and services.

If you're already a Wells Fargo customer via a savings account, checking account, or credit card, it makes sense to at least look into Wells Fargo's mortgage options to see what rates you qualify for.

The company has experienced some negative press because of a fraud scandal and subsequent problems with the U.S. Federal Reserve in recent years. However, as questionable practices are being cleared up, the majority of Wells Fargo reviews from mortgage customers are positive.

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User Reviews

Star Rating

3.7
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183 Reviews

Review Breakdown

5 star
37%
4 star
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3 star
11%
2 star
8%
1 star
13%

Sentiment Criteria

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Kathy Jo Jorgensen

February 3rd, 2019 Orem, UT DETAILS arrow_drop_down
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Great company to use for your mortgage. They have easy online bill pay. We had a slight mix up one month with our mortgage payment and one quick phone call later, everything was made right with no penalty.

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Jason Brown

February 3rd, 2019 Lehi, UT DETAILS arrow_drop_down
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Honestly, the best part of the home loan wasn't the rate but rather that it fully integrated into the Wells Fargo app. I was able to see my checking, savings, and mortgage balance.

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SPENCER C HARVEY

February 1st, 2019 Eagle Mountain, UT DETAILS arrow_drop_down
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What can i say we have them on both our mortgages and they do great. We do our job and they do theirs and without them we wouldn't have a house!

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JARED J BUCKLEY

January 31st, 2019 Fort Bridger, WY DETAILS arrow_drop_down
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The service overall is alright. Trying to get a hold of my loan officer was a little tricks but never really affected the overall.

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Jeremy Arndt

January 30th, 2019 Orem, UT DETAILS arrow_drop_down
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I did a home loan with Wells Fargo a few years ago and everything they "said" was not represented correctly. I'm not even sure how they did what they did, but buried in the new loan was a bunch of hidden fees and things nobody in their right mind would want. My bad for not having a lawyer present to read the documents with me, but my goodness. What is this world coming to if you cannot trust a company to be ethical? I know I wasn't the only person Wells Fargo scammed out of money, but it felt really personal.

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Jeff B

January 30th, 2019 Orem, UT DETAILS arrow_drop_down
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I had a home loan with Wells Fargo for 8 years on a previous home. The thing about Wells Fargo that I feel set them apart was their customer service. They were ALWAYS helpful when it came to any of my questions or concerns. I also had the opportunity to refinance at a lower rate. The process was made much easier than I would have expected and they actually did a few things that ended up saving me more money than they had quoted. Overall a great experience.

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Lori Fletcher

January 30th, 2019 Saratoga Springs, UT DETAILS arrow_drop_down
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I think Wells Fargo Mortgage department has too many fees and are dishonest. Our family prefers credit unions.

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Kymberlee Yack

January 17th, 2019 Orem, UT DETAILS arrow_drop_down
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can i just say how much i love wells fargo! we were trying to put a down payment on a house and they were so great to work with!

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Cayla robinson

January 16th, 2019 Sandy, UT

When it comes to home loans Wells Fargo is the way to go . They always are there to help me with any concerns and help me feel at home with no worries. The staff is very helpful and pleasant! Love them!

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Dasha Directo

January 16th, 2019 Provo, UT DETAILS arrow_drop_down
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I feel comfortable taking a loan with Wells Fargo. The loan interest isn't ridiculous, so it's not hard to pay back. I've been able to pay my loans without any trouble.

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Chloe Magleby

December 21st, 2018 Provo, UT

Wellsfargo is one of the hardest banks to work with and makes it very difficult to get approved for a home loan, not to mention they are way sketchy!

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Cori Jacobsen Ollerton

December 7th, 2018 Alpine, UT DETAILS arrow_drop_down
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Took time to answer questions, evaluated our needs well and gave us honest directions to our future plans. Pleasant staff

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Grant

December 6th, 2018 American Fork, UT DETAILS arrow_drop_down
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Wells Fargo was a great home loan on our previous home out of state. It was very easy to make payments online and keep track of the interest paid each month.

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Kaitlyn G.

December 5th, 2018 Vienna, VA DETAILS arrow_drop_down
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Wells Fargo has managed our home loan for the past 3.5 years and we have had no issues. The process is simple and their monthly, quarterly and annual statements are easy to understand.

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Shawn

December 5th, 2018 American Fork, UT DETAILS arrow_drop_down
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Great company easy to use. When another company offered a lower rate all we had to do was call and they match the rate with only one paper to sign.

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Kristie Sgambati

November 30th, 2018 Rocklin, CA DETAILS arrow_drop_down
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We used Wells Fargo to finance our home loan for our second home. We love the customer service we receive and would not want to bank with anyone else.

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Laurie Litwiler

November 29th, 2018 Lompoc, CA DETAILS arrow_drop_down
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I would not recommend using Wells Fargo for any type of loan! Poor response time from agents and many promises from them not kept!

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Ella

November 29th, 2018 American Fork, UT

Wells Fargo is pretty great. Every time I've been, I have gotten excellent customer service. The people there are truly there to help meet your loan needs and do what they can in your best interest.

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Abbey

November 17th, 2018 Gilbert, AZ

have good costumer serve and are great with loans. Have had a great experience with them!!

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Rischelle Mikkelson

November 14th, 2018 American Fork, UT DETAILS arrow_drop_down
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Our mortgage was through Wells Fargo. When I received a refinance offer from another company that was good for us, I called up Wells Fargo to see if they could match it and save us the time and hassle of loads of paper work to refinance. Not only did they match it, I only had one paper to fill out which I was able to do right on my phone. Simple, easy, and a great value.

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Jason Pyrah

November 5th, 2018 Willard, MO DETAILS arrow_drop_down
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Our Wells Fargo home loan has a little bit higher interest rate, but I am okay with paying it because I really like the stellar service that we receive.

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Lynn White

November 4th, 2018 Gilbert, AZ DETAILS arrow_drop_down
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Worst ever. Changed rate illegally on a HELOC that was part of closing, but we realized after that they'd conveniently left the rate off of the legal docs, it was only on the quotes. At sale of home had unusual situation with corporate move and purchase of our unsold home. Spent several weeks going in circles - hours on the phone. It literally became a full-time job for about an entire week. All day on the phone or camping out at the bank or mortgage office. NEVER AGAIN.

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Dylan Curtis

October 30th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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They helped us get a 1st and 2nd mortgage for our first home. When we had a setback financially they were kind and gave us extra time to try and get caught up.

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Amy Leifi

October 29th, 2018 Orem, UT DETAILS arrow_drop_down
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When I talked to a rep inside the bank about my account, I got one answer, when I called a rep I got another answer. Couldn't get the information I needed and was glad when I could finally pay off my home loan and be done with them.

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Sheryl Sabal

October 23rd, 2018 Gilbert, AZ DETAILS arrow_drop_down
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Great customer service! Checking, savings and home loan all at Wells Fargo. No issues so far..

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Brian Joseph Duncan

October 23rd, 2018 Queen Creek, AZ DETAILS arrow_drop_down
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I would not recommend Wells Fargo. I had an account with them, a car with them and a home with them. I have cancelled all of them. I was behind on my car payment and I called to make arrangements. They would not work with me. Instead, they went into my bank account and removed the funds without authorization. When I asked them to fix this they refused. I also lost my home because of them. I tried to work with them during a slow time in employment and either refinance or adjust my loan, put the past due on the end of the loan, or find someway to save my home. They refused to work with me and basically told me they would rather take the home than try to help me and my family out. We lost our home and were forced to move.

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Steve schramm

October 16th, 2018 Salem, UT DETAILS arrow_drop_down
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Overly thorough application process was cumbersome. Had some difficulty getting title cleared when loan was paid off.

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Matt

September 26th, 2018

Have had some bad experiences with their tellers. Ad that to what they did to our country, I will not use Wells Fargo again.

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Sofie Rosenvall

September 18th, 2018 Alpine, UT

We have our home loan through Wells Fargo. They are a great company to work with... After several years we decided we wanted to refinance our home... They set us up with a loan officer and he was super sufficient in helping through the entire process! He was very helpful with all our questions and he knew what he was doing... I was very thankful for his expertise....

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Amber

September 17th, 2018 Saratoga Springs, UT DETAILS arrow_drop_down
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We attained a smart fit home equity line of credit, which was essentially a second mortgage on our home. It was nice to be able to draw out money when we needed it for home improvements instead of in one big lump sum.

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Kimberly Maddock

September 15th, 2018 Pleasant Grove, UT

When my husband and I were buying our first home, we were shopping around for where we wanted to get our mortgage loan. We decided on Wells Fargo because of the way they helped us through the process. They explained every step and made us confident in the purchase of our new home. Excellent service.

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James Quick

September 12th, 2018 Queen Creek, AZ

Loan was established by financial service. Percentage rate is very competitive.

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Benjamin Taliulu

September 12th, 2018 Salt Lake City, UT

Been with Wells Fargo for my mortgage for the past 5 yrs never had any issues. Had a situation where there was a mix up in how my payment was applied and when I called they took care of it right away. Fast and friendly customer service.

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Shanna

August 29th, 2018 South Jordan, UT DETAILS arrow_drop_down
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This company is AWESOME! We've been with them for a year now and the customer service has been great.

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Darluap

August 27th, 2018 Pleasant Grove, UT

8 years as home loan customer and no issues with their customer service, products or reliability.

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Kristiane R Durfey

August 27th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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I have been with Wells Fargo for about 15 years and they have been very good to work with. We have linked accounts for our children which makes it easy for us to transfer funds in between accounts. The home loan we had for a short time was at a competitive percentage rate and we were pleased with the process.

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Thomas Hullinger

August 25th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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Wells Fargo is a well respected bank that gave me the loan I needed, quickly and at a great rate. They are wonderful and I will be back for my next loan.

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Lesa Burgess

August 24th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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I was a first time homebuyer when applying for a loan with Wells Fargo. I felt WF offered a full range of both traditional as well as other specialty mortgages. I went with the traditional and because I was a first-time homebuyer, they had a program that allowed me to put down a downpayment of 3.5%. I think the lowest I could do, as a first time homebuyer, was 3%. At the time, WF did require a minimum credit score of 620, which was not a problem for me but could be for others applying with them. I know in 2016, WF had an embarrassing corporate setback, but with my dealings with them, I had a great experience.

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Kristin G

August 23rd, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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I highly recommend Wells Fargo. They are willing to answer any questions you have whether great or small, and have a great response time in getting back to you.

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Dave Brinton

August 20th, 2018 DETAILS arrow_drop_down
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They were slow to respond until rates started to rise

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Becky Rasmussen

August 17th, 2018 American Fork, UT

If zero stars were an options, I would have selected zero. Wells Fargo nearly caused complete financial ruin for our family when the housing bubble collapsed in 2007. My husband and I unsuspectingly found ourselves in a mortgage with a variable interest rate. Our loan office told us it would never rise above .5% above prime and capped at 7%. When our payment jumped from $900/month to $2700 I was forced to quit my post as a stay-at-home-mom and get a full-time job. We immediately placed our home for sale and received offers above and beyond the loan balance and cost of realtor fees. Wells Fargo refused the offers because they had built a pre-payment penalty into our loan. The pre-payment penalty was $68,000. When we provided evidence that our initials were not on the mortgage document pages that reviewed the pre-payment penalty they refused to concede. We did not have the money to hire a lawyer and fight them. Ultimately, we had to pay outrageous prices until the Federal government forced banks to quit predatory lending practices. Once the pre-payment penalty period ended we refinanced with another lender.

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Bella Houtz

August 17th, 2018 South Jordan, UT

We held a mortgage for many years with Wells Fargo. Could not wait to refinance and get away. Horrible customer service reps who lacked training.

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Sepi

August 16th, 2018 Salt Lake City, UT

Awesome job especially their customer services

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Cheryl Linden

August 1st, 2018 Cave Creek, AZ

very easy to work with; statements are easy to read

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Darci Jensen

July 27th, 2018 Alpine, UT DETAILS arrow_drop_down
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I’ve only had to call customer service a couple of times but both times they failed to get me what I needed.

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Katherine Smith

July 26th, 2018 Salt Lake City, UT

Helped us take out a personal loan. Great service and was able to help us without specific needs.

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Anna Hu

July 22nd, 2018 Provo, UT

I have been a Wells Fargo customer for the last 5 years and have had nothing but positive experiences. Every time I've needed help with something, it has been resolved with a simple and short phone call. I've met with representatives in the office multiple times regarding setting up loans or new accounts and they have been extremely helpful and thorough with walking me through each process.

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Bob Conley

July 19th, 2018 Crestwood, KY

They have never sold my home loan. We pay our mortgage on-time with a little bit extra. We have not gotten much extra for that, but when we have had questions, they have been quick to respond.

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Conrad Brian

July 19th, 2018 Gilbert, AZ

Good customer service. Very easy to process our loan. They worked great with our builder.

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Sara Jane

July 18th, 2018 Crestwood, KY

The online portal is easy to use. We have been a customer for 10 years now. They are reliable and safe.