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Bank of America

Is This Your Business?
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6.1

Overall Score

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Anonymous Preston, ID

They lost VERY important documents and tried to make me start my process over. VERY distrusting people. Every time I would call with a problem all I ever got was the "run around". Transferred over and over again and never did get the problem taken care of. Lucky for me I sold my house and that was the end of that!!!

6 years ago

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Charles Finn Oceanside, CA

Customer for 30+ years, mortgage, credit card, savings, checking. Had a home disaster and needed an equity loan and they turned me down flat. Trouble is they insisted I apply for five times more money than I wanted. I went to my credit union and was approved same day.

6 years ago

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Mary Daniels Westland, MI

When deciding on purchasing a home I was currently with Bank of America. The application process was easy and my questions were answered fully. The application process did not take long and my budget was equated fairly.

1 year ago

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Megan Weidle Akron, OH

I couldn't have had a worse experience if I deliberately tried to take out a mortgage from an opossum. The lender, Brian b, couldn't calculate anything to save his life and ended up messing up so bad that when we made an offer on a house he messaged us to tell us he did all the calculations wrong and we no longer qualified. Despite us asking him to verify things repeatedly, he didn't do his job and offered no help. DON'T USE BANK IF AMERICA. and if you do and get unfortunately paired with Bryan, get out of that trap asap.

2 years ago

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Bx Chick Yonkers, NY

Customer service is excellent. They have always been willing to assist with any mortgage questions. The rates are competitive to the other banks.

2 years ago

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seanth57 Columbus, GA

I’m very happy with trustworthiness of the bank. They have always taken care of me. I would definitely recommend them to others people.

2 years ago Edited September 14, 2021

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adrian avram Tampa, FL

my experience with banking home loan service average --products offer limited no effort to offer unique attractive credit or new customer incentives

2 years ago Edited September 14, 2021

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Shauna Craig Pleasant Grove, UT

We had a home mortgage with Bank of America and never experienced any problems or issues. Payments were promptly credited and our account was always accurate.

5 years ago

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Shawn American Fork, UT

We like Bank of America. It’s a well-known name and very trustworthy. Any payments we made and had any questions on were always answered to our satisfaction.

5 years ago

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Rachel Spielberger Mesa, AZ

They are always friendly, I have not had any problems with this bank yet. it is easy to get any problems fixed, or take out any loans if need be.

5 years ago

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Rischelle Mikkelson American Fork, UT

Our mortgage was sold to Bank of America. I was able to quickly set up auto pay which was important to me. The transition was seem less.

5 years ago

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Shane Rodney Mesa, AZ

Super easy process to apply and get qualified. Nice to have access to all account information is a super easy to use online platform.

5 years ago

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Shelene Cooley Gilbert, AZ

Supe reasy to apply. Customer service was good throughout the entire process. Never have had an issue. Very happy with the rate.

5 years ago

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Robert Singleton Gilbert, AZ

BofA's customer service on home loan issues has been exemplary. The agents are helpful and informative and do what is necessary to answer questions I may have.

5 years ago

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Patrick Fay Olivehurst, CA

loan officer was lame. offered to refi my current 3.625 mortgage at 4%? Who is that dumb? finally offered a decent rate, but then forgot the cash out? I gave up.

3 years ago

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Edward & Mary Wilson

I like the communication from BofA. Statements and other items are clear and concise.

3 years ago

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JW

They are not customer oriented. They give the impression that you have to come to them, they do not need you. Experiences with them have been cold and I'm personable.

4 years ago

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Patty Miles

They suck.. I have my banking needs with them so was excited when they bought my mortgage.. then they sold it before I even made my first payment so much for keeping your customers happy.

5 years ago

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Kevin Regan

We had negotiated a payment plan with a previous lender and Bank of America bought the company and informed us they would not honor the negotiated plans then foreclosing on our home

5 years ago

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Dave Johnson Mullin, TX

I had a lot of problems with them. Constantly had issues with them placing their insurance on my property when I had insurance and had probvided proof of coverage

6 years ago

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Eugenia Marcus

We never had a problem with them and paid off the mortgage when we sold the house.

6 years ago

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Susan Krupp

They were the cause of me losing my house. Very poor management and service and they give you the run around until its to late to do anything about it. I had to sell my home because of them.

6 years ago

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Howard Mackert

They suck.. I have my banking needs with them so was excited when they bought my mortgage.. then they sold it before I even made my first payment so much for keeping your customers happy.

6 years ago

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George Vanek Sherman Oaks, CA

They did not do what I requested several times and we did not get along very well. It seems that no one cares there. The manager dressed like a hoodlum, did not look or act professional. I will NEVER use B of A again!!!

6 years ago

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You Columbus, OH

They really have an excellent staff to help you understand any and all questions. Stellar customer service

1 year ago

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Jesse Prince Tulsa, OK

Bank of America is great I never had any issues with them. I like the website it makes it very easy to pay or get in touch with customer service.

1 year ago Edited May 11, 2022

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Ponch Thompson South Jordan, UT

Big Bank. Big Fees. Our mortgage rates were nearly a point higher than competitors. 6 month teaser rates were used to hook you out of college, but way to expensive to retain and we opted to refinance.

5 years ago

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Jim Fannon

You are an account. You are not a person. I was with NCNB, then Nations, then became BofA several accounting errors later, I left.

3 years ago

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Rick Galliher Middletown, MD

Very good. Have always been responsive and proactive in suggesting how to lower payments.

4 years ago

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dlsslpr2 Woodland, CA

I am a very loyal customer to B of A. The mortgage process was very simple.

4 years ago

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Bell

Ease of paying online and an actual brick and mortar building for any questions

5 years ago

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Rickf

Very Reasonable rates and easy to work with on refinacing properties.

5 years ago

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Robert Woodside Paige, TX

Payments went up when B of A took over the mortgage. Poor communication, very "bound" by company policies and procedures.

5 years ago

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Ur Fort Lauderdale, FL

From start to finish Bank of America was courteous and professional with excellent customer service

1 year ago

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Kristen Smith Corpus Christi, TX

An experienced staff made the process easy and understandable great customer service

2 years ago Edited January 17, 2023

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Samf Tampa, FL

I got a great rate on my last mortgage. The mortgage broker was pleasant to work with.

2 years ago

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Sunny Perry Springville, UT

Great customer service. Called directly and spoke to a representative to answer my questions.

5 years ago

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Taylor Siren Gilbert, AZ

Bank of America provide easy access to loan money for your future dreams and plans.

5 years ago

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Dan Bloomington, IL

Very conservative. Good website application. Good customer service.

3 years ago

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Mary Walker Georgetown, KY

They were great to work with. No problems.

5 years ago

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Fine quality

They did a very good job in all respects

5 years ago

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Judith VeVerka Sharon, PA

I had my home mortgage through them. I was pleased with their service.

5 years ago

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Jazmin Killeen, TX

Excellent customer service! Love BofA! Great company

6 years ago

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Melanie E Draper, UT

I have had a home loan for 13 years with B of A. They are professional and easy to work with.

5 years ago

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Sharon Reed Gilbert, AZ

Great easy online payment options. Easy working to set up the loan.

5 years ago

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RICK Fort Worth, TX

GOOD CUSTOMER SERVICE DECENT RATES AND PRICING

3 years ago

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Sharon

Not competitive in their rates and not concerned about customer satisfaction

4 years ago

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MatthewMcGill

They are typical of any company. Friendly and good customer service.

5 years ago

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Peace of mind is priceless. Santa Clara, CA

A good option for a bank. We belong to a credit union.

5 years ago

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Liz Boston, MA

Made it easy and even were willing to help with a coop mortgage.

2 years ago