Name: MobileHelp
Rating: 4.6

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Verified Customer

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nancy paredes

it needs rebooting too often. the unit flashing and repeated attempts to have a permanent reboot fail. It's annoying

6 years ago

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Verified Customer

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JOAN jobsis

.excellent product & service. I like that it goes with me in the shower & when I travel.

7 years ago

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Verified Customer

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Barbara Capasso for Helen Sturm

The typical response time is 5-10min. Mom said she waited 30 min for help to physically arrive.

7 years ago

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Verified Customer

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Suzanne Sartorie

Every member I talked to was above and beyond helpful in every step of the process.

7 years ago

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Verified Customer

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Robert Gordon

Easy and reliable, helps me feel safe when leaving my wife alone and when she leaves the house.

7 years ago

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Verified Customer

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Gretchen Miller

Extremely helpful, knowledgeable about devices, etc. Pleasant and friendly to talk with!

7 years ago

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Verified Customer

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Janice Patterson

I just got bumped and fell back on my sofa, I immediately got a response from Mobilehelp.

7 years ago

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Verified Customer

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Gladys L Weaver

The company is dependable, trustworthy, helpful, concerned, and gets help to us quickly.

7 years ago

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Verified Customer

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Doris for husband Jim.

We never had to use them, but like the idea of having it work when away from home.

7 years ago

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Verified Customer

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Anna Armstrong

product quality and customer service, re-delivered when returned by accident without issues

7 years ago

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Verified Customer

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Richard

Their response time is super. However, just removing necklace can set off fall detect. Too sensitive. Normal movements set it off.

7 years ago

Reply from MobileHelp

Richard, Please contact Technical Support at 877-827-6207, Option 1 for assistance with your fall detection pendant. They can provide way to reduce false alarms and can check your button to make sure it is working correctly.

Kind Regards,

MobileHelp

Mar. 13th, 2019

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Verified Customer

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Merely Krol

Excellent customer service, ease of installation and use, technical responsiveness

7 years ago

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Verified Customer

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Mary

They clearly communicated how the system worked and what steps to take to set it up.

7 years ago

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Verified Customer

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5 Parsons, KS

I like MobileHelp because they always provide good service and their device is easy to operate.

7 years ago

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Verified Customer

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5 Madison, WI

I like that you don't have to plug it in to your telephone. I prefer to wear the bracelet.

7 years ago

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Verified Customer

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5 Taylorsville, NC

I fell and accidentally hit the button and they called right away to make sure I was okay.

7 years ago

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Verified Customer

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Linda Terrell, TX

It's a very good device. I like the company because they will come and help when youre in need.

7 years ago

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Verified Customer

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Mitchell McDonough, GA

Customer service answered all of my questions. They answer very quickly to my emergency calls.

7 years ago

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Verified Customer

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Margaret Pensacola, FL

Customer service is knowledgeable and explained everything that I needed to know.

7 years ago

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Verified Customer

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George Washington, DC

The device is very easy to use. Customer service was very prompt with everything.

7 years ago

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Verified Customer

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Gail Okeechobee, FL

Customer service is knowledgeable, they explained everything well and were very friendly.

7 years ago

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Verified Customer

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Sarah Avella, PA

They come here as soon as they can, which is usually right away, within a half hour.

7 years ago

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Verified Customer

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Betty Webb Collierville, TN

Every time we call for anything they have been very helpful. The device is easy to use.

7 years ago

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Verified Customer

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C.N Saint Paul, MN

I fell the other day and it worked when I used it. They are nice and helpful people.

7 years ago

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Verified Customer

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Elaine E Akers Goodlettsville, TN

They are a very courteous and helpful company. The device itself is easy to use.

7 years ago

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Verified Customer

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Eleanor Roach Sebring, FL

They come right on the sound system, it's a good company and I don't see anything wrong with them.

7 years ago

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Verified Customer

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J.B Haverstraw, NY

I have good communication and haven't had any problems. The device is small and compact.

7 years ago

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Verified Customer

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Anonymous Hercules, CA

If I bumped it accidentally I would get a call, it's pretty annoying. Then you have to run to the record thing, so I don't like wearing it. But, they are really quick.

7 years ago

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Verified Customer

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Frank Scartozzi Sterling Heights, MI

I had accidentally set it off when my son gave me a hug and they called right away.

7 years ago

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Verified Customer

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Carol Goff Pevely, MO

Everything came right, everything they said was right, and the customer service was friendly.

7 years ago

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Verified Customer

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Marion Richland City, IN

They make me feel comfortable even when I have accidental false alarms. It is more economical than some options.

7 years ago

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Verified Customer

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Barbara Sacramento, CA

Customer service was helpful. It is a very nice system. The rates were reasonable.

7 years ago

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Verified Customer

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5

The young man that I spoke to to give me information was very helpful and he was really good.

7 years ago

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Verified Customer

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5 Boone, CO

The customer service is very good. I accidentally pushed a button and they were right there.

7 years ago

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Verified Customer

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5

If I happen to fall or something, the speaker talks to me and they're pretty quick about it.

7 years ago

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Verified Customer

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Janice

Customer service is very helpful and courteous, they have the information that I need.

7 years ago

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Verified Customer

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Vera

Customer service has been very pleasant to work with. They are responsive, courteous, and patient.

7 years ago

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Verified Customer

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Donald

They answer all the questions you have when you call in, and they are very helpful and considerate.

7 years ago

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Verified Customer

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Judy

Custer service was very good at clarifying things and helping me set the device up.

7 years ago

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Verified Customer

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Leon

Customer service was very good at helping me get everything set up. They are very patient.

7 years ago

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Verified Customer

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Alice

The device was very easy to set up. MobileHelp offered the best service at the cheapest price.

7 years ago

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Verified Customer

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Carol

The device is operated very easily. Customer service was good about helping us get started.

7 years ago

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Dolores

Everything they have told me has been true. They are very trustworthy and upfront with everything.

7 years ago

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Gary

MobileHelp is cheaper than its competitors, and I am able to use it outside of the home as well.

7 years ago

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Verified Customer

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Tona-Lee Carter Lake Worth, FL

I've used it accidentally 3 or 4 times and they were very quick about responding.

7 years ago

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Verified Customer

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Patricia Hollis

It was advertised in an art magazine and I thought that the art pad approved it, but it was just a company who bought a page for the advertisement. In my experience, they don't answer even when I'm testing it.

7 years ago

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Verified Customer

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Marcelle

Every time I call I get some good service and they answer everything I have asked.

7 years ago

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Robert Sylver Edgewood, MD

They have a very quick and reliable response time because the system works well.

7 years ago

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Verified Customer

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Randy Sanford, ME

When I fell, they were right there in a matter of minutes. Its easy to push the button.

7 years ago

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Verified Customer

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Jane Fishel Lakeside, MT

They have been very pleasant and helpful when I have had questions. The button is very sensitive.

7 years ago