Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Potomac, MD

My daughter was the one that did the research. I've never used it, but I wear it when I'm all by myself. I do test it every month and they answer very promptly. It's very pleasant to deal with customer service, they've answered all of my questions.

8 years ago

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Gary Snyder Baltimore, MD

They offered everything that the other companies had for a better price, that's why I picked them. I've never had to use it, but they've always been there whenever I test the button or if I accidentally set off the alarm. I always get contacted immediately after. I'm satisfied with it, it's a good product for the right price.

8 years ago

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Adeline Peg Ravenna, MI

I researched several companies and they seemed to be the best ones. I haven't had to use it yet since I haven't had it for too long but when we've tested it, it has worked. My mom and I just feel more comfortable knowing that they're available for her if she needs help.

8 years ago

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Mary Pleasant Angier, NC

I saw them on TV and just decided to call the number and sign up. They're a great company. I've never had any problems with the device, though I haven't had to use it yet. Right now we're not really using it though and I've been meaning to call them to discuss returning it.

8 years ago

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Darlene Long Klamath Falls, OR

It has been quite a long time since I got it. I haven't had to use it as of yet but they have been able to answer my questions whenever I have them. The button is easy to wear and its not too big. I'm really satisfied with the service I get, I feel like I can just trust them to do a good job.

8 years ago

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Paul Barlow Kingwood, WV

We just liked their reviews and everything. He hasn't had to use it, but if he were to need it, it's there for him. We know their response time is immediate. They're always very good, kind, helpful, and courteous. The button is also easy to use.

8 years ago

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Kathleen Vero Beach, FL

I got it since I felt that it had great coverage, it wasn't just limited to the house. The button is comfortable, I wear it every day. Whenever we call they respond immediately. They also always speak very softly and are just very nice and reassuring. They're wonderful.

8 years ago

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Dennis Boord Claremore, OK

I was thinking about getting one of these and looked at the different ones available. In the end I went for Medical Guardian. I use it when I'm out, especially if I'm by myself. It's very easy to just have it on me. I've never had to use it, but when I call to check in on things, everything has been good. I like the way everything operates.

8 years ago

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Ethel Dunlap Butler, PA

I didn't pick, my daughter did. I wear it every day and haven't had any problems. I've bumped it accidentally and they've been right on the ball, asking me if I'm ok and if I needed any help. They are always prompt, courteous, and understanding. They're terrific.

8 years ago

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Doris Williams Timbo, AR

I had read about them in an advertising and since the price seemed right, I got it. Typically I just wear the necklace all the time while I'm at home. When I leave, I wear the little bracelet thing and put the little base unit in my purse as well. I also have one of them on me whenever I take a shower. I haven't had to use it but I'm glad I have it. What I didn't realize when I bought it was that the only way to talk or hear them was through base unit. That could be a problem if I happen to fall out in the yard or somewhere out of range from the unit. I don't think that's a good set up...

8 years ago

Reply from Medical Guardian

Doris, thank you for the review. With regards to how your Mobile Guardian would work if you fall out in the yard with the mobile base out of speaking range, you would still be able to get the help you need so long as you are within 350 feet of your mobile base. If our operators are unable to hear you, they will assume that an emergency is occurring and proceed with your predetermined emergency plan. We do offer an all-in-one unit, the Active Guardian, which is a button you can wear around your neck and speak directly into. If you have any additional questions about your Mobile Guardian or want to know more about the Active Guardian, respond directly to this message and we will reach out to discuss further. Have a great week!

Mar. 5th, 2018

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Anonymous Circleville, OH

My nephew decided to get this for me. He came with his wife to spend some time with me and he just told me he had gotten something for me in the mail. He told me what it was and that I needed to wear it every day. He didn't really force me to wear it, I just started doing it, and I'm glad that I did. I just put it on in the morning when I get up to do my breakfast. I also take it with me when I go too town and go to the YMCA and walk around for a bit. They're good, but there is always some room for improvement.

8 years ago

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Clem Dozer Schofield, WI

After reading online reviews, I thought it'd be good to get it. I barely ever run into any issues with them. About 2 weeks ago, my dad had a stroke while my mom was there. She pressed the button and they were able to get a hold of us and some help. The only thing is that it'd be nice if they made it so that there was a mic and speaker on the actual device rather than having it all on the base station.

8 years ago

Reply from Medical Guardian

We're happy that were able to help out your father when he needed us. We hope he is doing well. Regarding a device with a mic and speaker on the actual device, we do offer this functionality with our Active Guardian unit. The Active Guardian is a mobile all-in-one solution that you can wear around your neck while at home and on the go. If you are interested in hearing more about the Active Guardian, reply directly to this message and we will reach out with additional information.

Mar. 5th, 2018

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Donald L Charlottesville, VA

My husband was the one that did the research on it all and picked it based on the reviews he saw. My father in law is the one that has it. We live with him, but he had to use it once when he fell. Everything worked out fine, they responded quickly.

8 years ago

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Anonymous Oak Brook, IL

My daughter in law was the one that decided to get it for me. It usually sits on my bureau, I haven't had to use it really. It's there if I need it and whenever call customer support the people are there for me. They were also great when I was just signing up.

8 years ago

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Sandra Mikesell Osceola, IN

We got it as a recommendation from someone. Fortunately I have not had to use it for anything other than testing. Still, they are prompt to answer and always very polite. They could get better designs for ladies, I don't like the black cord for the button that goes around my neck. It doesn't match well when I'm dressing up.

8 years ago

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Myra Drinkwater Yakima, WA

I saw them on the internet and since I liked their prices I went ahead and got it. Last time I had to use it was when my mom fell and couldn't get up. It did take a little bit of time before we got a response from but they were very friendly when they responded and things worked out fine.

8 years ago

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James And Richland, MS

I got it because my husband kept falling and I needed help to get him back up. We actually used the button once when that happened. All I had to do is push the button and they came and helped him get up. They were here quickly and knew what to do. It was good. They're also good about explaining everything we need to know.

8 years ago

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Eileen Barnes Gore, OK

I googled several companies and liked them the best, so I signed up with them. Thankfully I've never had to use it, but I wear it when I leave the house to go to the store, work on the yard, or just go anywhere. They've always been there every time I call. I've had really good luck with them. I know that it's there for me if I do need it.

8 years ago

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Anonymous Doylestown, PA

I got it as a recommendation from a family doctor that I've had for years. The device is very convenient. I passed out on two different occasions and they sent out the EMTs to come and get me. They took care of everything. Customer service is always pleasant and funny.

8 years ago

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Eileen Albergo Annapolis, MD

I spoke to a couple of woman that had it and recommended it to me, that's why I purchased it. I've only had to use it once after I had just returned from an operation on my hand. I came home and was having a lot of pain, so I used it to call for help and go back to the hospital. They responded to my call immediately.

8 years ago

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Jacqueline Erdmann Northwood, IA

My children decided to get it for me. I've had it for over a year now and I wear it all the time. There hasn't been a real emergency where I needed to use it, but they have given me no trouble at all. It just works great. I know that it's there if I ever need help.

8 years ago

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Maria Oliveri Maspeth, NY

I checked the other companies and they just didn't have the amount of attention that we needed for my mother, so we went with Medical Guardian. They never told me that the device only really works with AT&T, so if something happens with that the device is just worthless. I've never used it but when we've used it for testing, I thought that it took too long for them to respond.

8 years ago

Reply from Medical Guardian

Maria, you are correct that all of our current cellular products rely on AT&T coverage. AT&T coverage works for the vast majority of Americans, so we should be able to provide you help when you need it. Regarding response time, you should be seeing our operators respond to your button press in under a minute under typical conditions. If you are seeing times above that amount, please reply directly to this message and we will reach back out to troubleshoot for you. Thanks again for the review. Have a lovely day!

Mar. 5th, 2018

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Russell Zumstein Arden, NC

I read about other services and I just decided to get them since they had the best offer and were the most reliable ones. I've only really tested it and it works ok. The service and the people are good, I'm very comfortable with everything. I'm glad I have it in case of emergency.

8 years ago

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Gerald Radus Monessen, PA

I compared them to others and thought Medical Guardian was the best deal, so I went with them. I haven't used it for anything other than testing it to make sure that it works. It all seems to be working well, the button hasn't given me any problems and they are always available.

8 years ago

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Anonymous Eagle Rock, VA

My daughter bought it for me. They've responded immediately every time I used it. One day I was doing work in the backyard and fell backwards. I pushed the alarm and as soon as I did that the alarm went off in the house and my daughter was able to come out and help me.

8 years ago

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Randolph Butler Riceboro, GA

I heard about it on television and decided to get it. Fortunately I've never had to use it. I've hit the button accidentally and, every time I've done that, they give me a call to know if I'm ok. They have always been there for me. The only problem I have with it is that I'm never sure if the button is actually charging or not when I plug it in. Also, I've heard of other devices that are much cheaper.

8 years ago

Reply from Medical Guardian

Randolph, we're happy to be there for you when you need us. When your Mobile Guardian is properly inserted into its cradle, the cradle has a light that will illuminate to tell you that the unit has been placed correctly and is charging. You should be able to fully charge your unit in 2 hours time. Your unit will not overcharge so you are free to leave it in the cradle when you are at home and simply make use of your neck pendant. Feel free to reach back out if you have any additional questions about your unit. Have a lovely week!

Mar. 5th, 2018

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Herman Stephenson Tampa, FL

From the ratings and feedback that I saw, they seemed to have more of a comprehensive service. I accidentally pressed the button a couple of times. On one of those occasions I was out at a restaurant but they just couldn't find me. They had to dial my number and get a hold of me. I guess the GPS just didn't work right out there'

8 years ago

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Helen Behymer Cincinnati, OH

My son looked it up online and they were the one he chose. I've never had to use it, sometimes I even forget to test it, but I haven't run into any trouble with it either. I did change the necklace pendant from the cord to a stainless steel chain. That way I don't even notice I have it on.

8 years ago

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Dolores Roseth Templeton, CA

After doing some research I learned that they offered more than other companies, so I signed up. So far they've replied quickly and get the paramedics out to my house rapidly. They answer my questions whenever I have concerns and they're always available. Besides, the button is easy to use.

8 years ago

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Anonymous Owens Cross Roads, AL

I have not had to use it yet, but so far things have been good. I've been satisfied with the button, it's a comfortable thing to wear and it meets my needs. The people I've talked to have been very nice too. Everything has worked out fine.

8 years ago

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Marilyn Praggastis Sierra Vista, AZ

I just did a google search and they were recommended on the site I looked at. That's how I got it. I like the idea that anybody in my family can use it. I have two different gadgets that I can press if any issue comes up. Every time I've needed to talk to someone they were able to answer my questions.

8 years ago

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Marjorie Stevenson Dufur, OR

Basically, I got it because of the ratings it had. On top of that, I also got a great deal with them. One time, the thing that I wore wasn't working, it would just go off even though I wasn't doing anything. When I called them, they got it all replaced within a day and took care of everything.

8 years ago

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Irene Boessen

It was the most reasonable service and the one that made the most sense for my mother to have since she lives in a rural area. It provides service there and the button is not humongous. She can wear it around her neck alright. It's a very convenient service. Every time I've called to get help they have been very helpful.

8 years ago

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Dorothy Arnold Naples, FL

My daughter decided to get it. I wear it all the time and even though I haven't had to use it, the button does its job. Customer service answers every time I accidentally bump the button. They're right on the ball every time.

8 years ago

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Tammy Allison Tucson, AZ

The freedom that it gave me was the main reason I got it. I wear it when my son is not around since he's my primary care giver. I get the support that I need all the time and having it makes me feel more secure. It is a little expensive to be honest, I've been thinking about changing companies because of that.

8 years ago

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James Banner Monument, CO

They had the right price and the right features, so I got it. I wear it during the day or when I'm taking a bath. Every time I've had a question, they have answered quickly. The couple of times that the device has gone off inadvertently, they have been there right away. It always works.

8 years ago

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Emily Irvington, KY

I'm becoming a senior citizen and I walk a lot by myself. So, if something were to happen to me where I needed help, I needed to have something to get help. It was also in part to ease my daughter's concerns about me since she usually works at the time I take my walks. So, I just looked things up online and they were actually the first ones I checked out. Since I just needed to get something quickly, I bought it. When I called to purchase the thing, the person that I dealt with had a lot of information and explained everything in a way that I could understand. He was very helpful. Everything is up in my room and I wear everything all the time. Thankfully I haven't had to use it. There's a lot of other services out there that are a lot cheaper than them, but at this point I think I'll stick with them.

8 years ago

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Edward Mansfield Saint George, UT

The hospital sent them to us. We tried a lot to convince the person that wears it to actually use it. It wasn't until he fell and broke his arm that we started wearing it. It's just a life saver. They call us when he presses it by accident, so we know that it works if he ever needs it. They're very good, it's a comfort to have it.

8 years ago

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Evrard Taylor Vienna, VA

The service was a recommendation from someone else. I've only used it once when I fell and couldn't get back up. It was really worth the money. There have been other times when I pressed the button, but they have all been accidents or mistakes.

8 years ago

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D.V. Reno, NV

My daughter researched it and said they looked like the best ones out there, so we got it. I only really have it with me when I'm in the shower or if I go out for a walk. If I'm in the car driving by myself I take it with me too. They've been very good so far. When I test the button they answer quickly. They're just prompt.

8 years ago

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Mary Ann Bethlehem, PA

At the time I was falling over a lot and would need to call 911 to get help for myself. In fact, before I got it, I fell and had to spend several days in the hospital. My family decided that I needed to have a medical alert thing, just for extra security, so they got this one. I haven't had to use it since getting it. My only concern right now is that I don't think the device works that many miles away from my home. It mostly works while I'm close to home.

8 years ago

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Nancy Musselman Hanover, PA

My mother uses it since she lives some 30 miles away from our house. I got a call from them once telling me that my mother had pressed the button and four minutes later when they came and picked her up. Apparently they also called her and asked her if she needed help. After she said yes, they sent out help. I know she is safe with them.

8 years ago

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Betty Blanken Efland, NC

My daughter insisted I get something like this after I fell and hurt myself, so we got this. I wear the necklace all the time. I really haven't had to use it, but every time I accidentally hit the button they are very nice about it. They're just helpful and the service is great.

8 years ago

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Shirley Hoffman Pensacola, FL

My daughter in law checked on them and she was the reason why I decided to get involved with them. I wear the watch rather than the necklace. I'm not really happy with it since the button is very large. The band where the button is on actually broke, so now I'm having to deal with that and carry the thing in my pocket. It's not very good at all. I haven't had the need to use it but whenever I test it they've been very pleasant.

8 years ago

Reply from Medical Guardian

Shirley, thank you for the review. We will be reaching out to discuss getting out your broken button to see if we can help you out with that. Have a great weekend!

Mar. 2nd, 2018

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Anonymous Stayton, OR

The service was recommended by a friend. I've never had to use it, but I always wear it. It's a good unit, I never had problems with it. Every time I call them with questions, or when I check the unit once a month, they're very good. Their customer support is very friendly.

8 years ago

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Rachel L Moses Lake, WA

My niece was the one that picked it up for me. I haven't had to use it yet but I have accidentally pushed the button several times. They have been very very good on those occasions, they're right on top of it all. They respond immediately and everything works well.

8 years ago

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Howard &

A big factor in my decision was the fact that it had GPS capabilities, which means that I'm not limited to just being in my house. I really haven't had an occasion to use it, but I've tested it before. At one point we ran into a problem with the box thing and they sent me another one the following day to replace it. After that I was able to just send them back the other equipment. I was very impressed with their overnight service. The one problem I've found is that if I try and call them on the regular phone it takes a long time before they answer. On one occasion, after someone actually answered, that person ended up transferring me to someone else.

8 years ago

Reply from Medical Guardian

Howard, we thank you for reaching out. We apologize for the delays you experienced when reaching out to our Customer Care team. We have been experiencing high call volume as of late. We have been actively working to address this issue and you should see improvement in the coming weeks. Feel free to reach back out if you have any additional questions or needs. Have a great day!

Mar. 2nd, 2018

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Barbara Golt Newark, DE

I use it a lot since my hearing has diminished a lot. They have responded well and when somebody calls me I can have the information right on the screen. Whenever I've had a problem, somebody has been able to respond to me right away.

8 years ago

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Anonymous Danielsville, PA

I didn't really look around. I just thought I'd try a company and they were the first ones that came up. I do tests all the time and they answer right away. Everyone is always really nice on the phone. I'm very pleased with it.

8 years ago

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Grace Mckee Poughkeepsie, NY

We've had no trouble with them and price-wise it's ok. I always make sure that my wife has it on when I have to leave the house. They advised us to do a test once a month or so and we do just that. They always respond within a minute of us pressing it.

8 years ago