Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Tom & Tuscaloosa, AL

Our son did the whole thing. Talking one day he just said that we needed some extra help and he signed us up for it. Don't get me wrong though, we're happy with it. We really haven't talked with customer service much. They were a great help when we were setting things up. Either of us wears it while we're in the house or whatever. It's a handy thing to have, you can have it close by all the time. I couldn't be happier with it.

8 years ago

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Nina Goins Pearland, TX

I had another system that I was unhappy with, so when I saw them advertised on the paper I decided to go ahead and call them. I'm very comfortable with it. I use the GPS system and the button that goes around my neck. I also have that one on my bed post at night just so that it's right there if I need it. It's very convenient. I check in with them every month or so and I've been satisfied with how those go. Outside of that though I really haven't had to call them much.

8 years ago

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Ismini Arges Munster, IN

I did some research for my mom and they came up as one of the best services out there. Their customer service has always answered any questions we've had. She had to use it after we moved from her house to a condominium. She fell and immediately used the button to get help. They responded quickly and things have worked so far. Price-wise they're pretty fair, especially when compared to other services.

8 years ago

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Geneva Plassmeier La Porte, IN

My children thought that I needed to get one so that's why I have this one now. They were really the only company in the area that offered the service at the time. I've had it for about a year now and thank God I haven't had to use it yet. Still, I think it's a good idea for older people to have something like this. I know that they're out there if I ever need it and I appreciate that.

8 years ago

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Lois Ruesken Griffith, IN

I have six children that all come and visit me to make sure that I have my medicine and everything. Other than that though, I live alone with my cat, so I feel safe having it here. I don't have to worry if there's a problem, I can just call the police right away without needing to use my phone. I used it once when I fell and couldn't get back up by myself. They called the police department and they came and helped me out of my problem. Since I had the key lock, they didn't have to break the door down to get in. I feel safe with it, I don't have to worry about anything.

8 years ago

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Pauline Desanto Valley Stream, NY

I saw their ads on paper and on TV, so I chose them. Fortunately we haven't had to use it yet. There haven't been any emergencies in the 6 months or so that we've had it. We've tested it and haven't run into any malfunctions or anything of the sort. It all seems to be working ok. One time we had a false alarm and they contacted us according to the instructions that we gave them. I was happy about that. They are always very cooperative and explained to me how the whole system works.

8 years ago

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Anonymous Santa Rosa, CA

They were a simple and straight forward program, so I decided to go with them. I also liked that they have the mobile unit that I can take with me when I go out of town to camp and stuff. Fortunately I haven't had to use it, but I wear it whenever I'm home. It's very comfortable to use and I can even wear it in the shower. So far they've been very responsive to my questions and got everything set up for me. They're very straightforward.

8 years ago

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Elizabeth Bishop Knoxville, TN

My niece got it for me since I'm 81 years old and I needed something in case I fall or if I run into any trouble. I'm still getting used to it. I wear the necklace and since I'm very tall it just hangs at the wrong height. When I lean over the washing machine or something it goes off on its own. That also happens if it happens to hit the counters. Still, I think it's a great thing to have. Every time it has gone off, it only takes a couple of seconds before somebody answers to our call. I feel that it's there to help me prevent any accidents.

8 years ago

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Joann Atcheson Hiram, GA

I just got information about these kinds of services at a local hospital and just knew that I needed to get one. When it came time to pick, I just chose them. I like that I can wear the bracelet in the shower since it's water proof. Usually I wear the necklace all day long while I'm in the house. It just makes me feel more secure. One time while I was working out in my garden I accidentally mashed the button several times. They called in to check if I was okay and if it was a real medical emergency. I got a very good response, I was pleased with that.

8 years ago

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Dorothea Boutz Manhattan, KS

My daughter did the research and decided this one met my needs the best, so she got it for me. The biggest advantage it has over other ones is that I can take the station part with me when I'm away from home and it will still work. I carry it with me when I walk out to get things from my mailbox or whenever I go anywhere. When I go to the basement my kids keep reminding me that I should take it with me as well. I haven't had any problems with it yet. It's also affordable.

8 years ago

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Delores Pope Remlap, AL

My daughter gave this to me. I've never had to use it, but it's there in case I ever need it. For a person that's 81, lives alone, and has heart trouble, this is a good service to have. It came with a watch and I wear it when I'm out in the yard working. At night I wear the necklace so if I have another heart attack while in bed I can just push the button to call for help. Both me and my daughter feel much better and safer having it with us. I know I can depend on them.

8 years ago

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George Lubischer

I just found them through advertisements so I got it for my husband since he's handicapped and falls a lot. He's too heavy for me to lift him up on my own. So far their responses have been wonderful. They're usually here within minutes of us calling and help me get him up. The device is very easy to use too, it's around his neck at all times. We have no issues with it and I'm very happy with them.

8 years ago

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Maria Refugio Houston, TX

My doctor recommended it to me. I've had it for several months now but just last week my mom was having a COPD. I was terrified and was trying to call 911 but my mom was in such a panic and I was so scared that my mind just went blank. That's when I saw the machine and it was almost as if an angel was there. I was able to just press the button and tell them to call an ambulance for us. They were there right away when we needed them.

8 years ago

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Daniel Smith

The main reason I have it is because, if I were to fall, I can report it immediately to someone. I usually put the necklace around my neck when my wife is not at home. Every two weeks we have a couple of cleaning people come and on one occasion they picked up either the watch or the necklace thing and squeezed the button. They called us and I had to explain the situation, but everything was ok. The only problem I have right now is that it's not really effective beyond my front door.

8 years ago

Reply from Medical Guardian

Daniel, thanks for the review. We're happy to be able to offer you protection when your wife is not around. It sounds like you have one of our home-based units, which offer great protection both in and around your home. If you are looking for something that can offer protection while at home and on the go, you may be interested in one of our mobile units. Feel free to respond directly to this message if you would like further information on these products.

Mar. 5th, 2018

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Freda Dohoney Corona, CA

I got it after I had an incident where I passed out and fell on the floor. I laid there for quite a while before I could get to my cellphone. After I got out of the hospital I decided to just get Medical Guardian. It has been working out great for me. At first I was scared that I would hit the button by mistake, but that hasn't happened yet. Their customer service has been very helpful and open. I've called them three times already with some questions and they have always given me good responses. It has given me a whole lot of comfort to know that I can get help just by pushing a button.

8 years ago

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Anonymous Larned, KS

I had been living with my daughter until I decided to move back to our home town. Since she didn't think I should be living alone by myself at my age, she got it for me. I wear it around my neck and have had a positive experience so far. I haven't had to use it, but it's probably a wonderful service. If anything were to happen to me I'd be glad to have it.

8 years ago

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Robert W Seymour, TN

I got it on behalf of my father. I looked at consumer reports and things like that and Medical Guardian just came up as one of the best ones out there. We looked at what they had to offer and went from there. He lives on four acres on land, so he uses the mobile bit when he goes around his property doing odd jobs and things of the sort. He hasn't had to use it for anything other than testing it. Last time we tested it, which was a couple of weeks ago, it took a really long time for it to connect and for someone to pick up. Still, customer support has been very attentive and they've been very courteous and professional so far.

8 years ago

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Anonymous

I researched them on the internet and the features and reviews they had convinced me of getting it. The service is just very convenient, there are no hassles to it. I've never actually had to use it, but we've accidentally set off the alarm many times. They have always been very prompt and understanding when responding. We've never had any issues with them at all.

8 years ago

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Florence Benisatto Yonkers, NY

A friend of mine had it and was very happy with it, so I got it for my mother too. Luckily she has not had to use it, but she is turning 89 next month and lives alone. The button is easy to wear on the neck and it's there if she needs to press it. She can also wear it in the shower if she needs to. Any time I've had an interaction with them, they've been helpful and polite. It gives me peace of mind knowing that if anything happens I will be alerted about it. It could always be a little less expensive, I'd love to see the price go down.

8 years ago

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Elizabeth Spunar Utica, MI

I checked into a couple of different services and they seemed to be the most accommodating of them all. I haven't really had to use it, but I do wear it when I'm out and about. I usually wear the watch and take the unit out with me when I'm shopping or anything like that. I do think that their response time needs to be a little quicker than what it is. Still, the device works well. Overall I'm satisfied with it.

8 years ago

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George Ahearn Los Gatos, CA

I decided to get something like this since I live alone. I just picked Medical Guardian. On a typical day I put it on in the morning and go about doing whatever I need to do, whether that's golfing, going to the gym, going to a restaurant, or whatever. The button is larger and bulkier than what I'd like it to be. I've never had to use it but I've tested it a couple of times to see if it knows where I am and it really didn't know. When I visited Davis in California it had my location wrong by about a mile and a quarter. I think it's probably related to the fact that AT&T is the one that services them, so coverage is not always great.

8 years ago

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Alfrieda Painter Cullman, AL

I found them through research and thought they'd be great to get. My aunt is blind and she has been living on her own so the system is a great tool that gives us all a sense of security. They've always come through for us, even when there's false alarms. The button is easy to use and we think they're great. The only thing is that the price is a little steep for us since we're on a fixed income. Still, the service is worth it.

8 years ago

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Warren Griffin San Mateo, CA

I had a medical alert program before and I was trying to find it again. Since I couldn't find the paperwork for them, I went for the next best thing, which was Medical Guardian. I've never had to use it, but I wear it in case I fall. It's a handy thing to have. I've checked it a couple of times too and the people are always very prompt, courteous, and seem genuinely concerned about me.

8 years ago

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Grace Taylor Flint, TX

When I first got it I was hoping that I could use it outside, since that's where I've taken most of my falls. It turns out that that's not really the case. The device doesn't really have a GPS feature in it, so now I'm thinking about switching programs. Still, in the time I've had it, I used it once when I fell in the shower and couldn't get up. I pressed the button and the operator tried to call my neighbors but they just couldn't understand. I think she was talking too fast and seemed excited or something. In the end they called the ambulance and they got here at about the same time. From that I know that it works well inside the house. Whenever I press the button and they call me they make sure to first check if I actually need help or not.

8 years ago

Reply from Medical Guardian

Grace, we thank you for the review. The good news is that your Mobile Guardian unit is in fact made for use in the home and on the go. We'll have a member of our Customer Care team reach out to discuss using your device to make sure you are getting the most out of your unit. Have a good afternoon!

Mar. 5th, 2018

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Lena Sanitate Burke, VA

The main reasons I got Medical Guardian were that they had a great interface, their equipment was easy to use, and the range that the devices had was good. Thankfully we have not had to use it yet, but typically I wear it during the day. We've had no issues with it, it's a very light and manageable button. It's not complicated at all. Every time I've called them with any issue or question, they've been responsive. I don't really have to wait long to talk to them either.

8 years ago

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Gloria Rousseau Little Rock, AR

I used to have another service before, but that one wouldn't let me take it along with me when I traveled. With this one, I can take it in my leather case with me when I go and visit my children, which is excellent. This is also cheaper. Luckily I haven't had to use it, there hasn't been an emergency or anything when I needed it. I've only called to check it to make sure it's all working. I like that the button is compact and that I can call them to make sure that it's working. I know there's always someone there who will answer right away to make sure that everything is alright.

8 years ago

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Sue Davis Tempe, AZ

I compared several companies that offered similar services and felt that Medical Guardian offered the best value. We've had to call emergency services on several occasions. When my mother in law took a fall and couldn't get up on her own, she called for help from Medical Guardian. They sent out a medical team, helped her get up, and checked on her vitals before leaving to make sure she was alright. This was all free of charge and they didn't have to take her to the hospital. I think that they could be priced more economically, especially since there were other vendors out there that had better pricing. Maybe they cut in some areas, but in general it's fulfilling our needs.

8 years ago

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Anonymous Fond du Lac, WI

I usually put it on in the morning while I'm in my condo. I've never had to use it, but they called me once because they thought I had pressed the button by mistake or something. I know that this will get me help when I need it. I don't mind wearing the device around my neck when I'm around my house. When I leave though I take my cellphone with me because I don't think the device will help me. If I could have something in the future that could travel with me when I go in my car, that would be better.

8 years ago

Reply from Medical Guardian

Thank you for the kind review. We're happy that you are making good use of one of our devices in your home. We wanted to inform you that we do also offer mobile options that can be used both inside and outside of your home. If you would like more information about our mobile options, please reply directly to this message with a bit of information about yourself so we can discuss your situation. Any information you provide will only be shared with Medical Guardian and will not be posted on . If you provide a name, phone number and address we should be able to locate your account and reach out. Thanks again for reaching out and have a great week!

Mar. 5th, 2018

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Anonymous Woodinville, WA

The service was chosen by my children. This button just had the most coverage and things that I could use. It can track me wherever I go and still let me contact them. I had an emergency call where I needed them. They called the designated numbers that I gave them and got me help. They had trained technical people come get me and they took me to the hospital.

8 years ago

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Quintis Hinkley Roswell, NM

I moved out to the country and since I'm over 65 I needed to have something in case I need it. I like the device since it connects directly to a phone line. I've never had to use it and sometimes I even forget to take it with me when I leave. Still, they've been really helpful. Though I haven't really contacted or been contacted by them in the past 6 months or so.

8 years ago

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Patricia Newton, NC

I looked it up and since it was listed as one of the best ones I went with it. The pricing that I got for the first year was ok. So far we have not had to use it but they've always done exactly what they're supposed to when I test it. I haven't had a problem with it. My first year with them has been fine, though I'm still waiting to see how the second one will be like.

8 years ago

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Zorina Frederick Brooklyn, NY

I did my research and they just seemed to have a good record. I also liked the fact that it was possible to use it in any part of the United States. That's why I signed up with them. So far I haven't had to use it, thank god, but they've called me before. In fact, I'll get calls every now and then to make sure that everything is working and they've always been very nice about it. They just keep in touch with me. It gives me a measure of comfort to have it.

8 years ago

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Donald Krause Maumee, OH

Since they were highly rated on Amazon and on the internet, we decided to go with it. I use it whenever I go out, especially if it's snowing or if I'm going out to play golf. I haven't had to use it, but I know it works. I once set it off while I was working out with a machine. The apparatus usually pushes against my back, but on that occasion it was facing my chest and pushed the button. It worked and they called.

8 years ago

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Dorothy Tinney Wichita Falls, TX

I wear the watch all the time and, if I have to go further than my yard, I take the control unit with me. The button is very responsive to touch and easy to carry around. Once I pushed the button by accident and they were very patient about that. On another occasion, I was out shopping and I had it in my purse. I had no idea I pushed it and eventually I found out that they were following me from one store to another and I even beat them to my own home. I was really sorry about that, but I'm happy having it.

8 years ago

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Hazel Boyd Lake Dallas, TX

I got it for my mother in law who is 93 years old. We've only had to use it once and it actually saved her life. She fell in her garage and broke both her hip and her wrists. She was able to use the button and they were very prompt about responding and getting the paramedics out to help her. They also called me as I was her emergency contact and I was able to go over as well. She ended up needing a hip replacement but has been doing well since.

8 years ago

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Dan Matecki Kalamazoo, MI

Since my father was near to being 90 years old and lived home alone, I went online looking for something for him. He pretty much wears it all over the house and I like that he can put the main device in his pocket and take it everywhere with him. When we do testing they have always been very polite and nice. There's no hassles with them. On one occasion he was going down a little incline that goes into the kitchen and he fell down pretty hard. He had to push the button and they were there right on time.

8 years ago

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Anonymous Cave Creek, AZ

I got it after someone recommended it to me. There was a time when I had heart pains and used it to call them. They responded to me on time. They also don't bother me with extra calls and are always there when I need them. The button is easy to use and I don't really have to use the monitor or button all the time. I don't have to do anything with it.

8 years ago

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Don Gillan Hollister, MO

One of the reasons we liked it was that we could carry it with us evevrywhere and it would still work. Overall we just liked the features that it has. We live on the lake so we always carry it with us when we go down to walk there or when we go on a boat or something. We have the alert button close by all the time in case we need it. We haven't had to use it, but when we've set it off they respond quickly.

8 years ago

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Nancy Smick Kenosha, WI

Being honest, most of the services I looked at were very similar in what they covered. They just happened to have what my mom needed for a reasonable price, so I got it for her. She wears the bracelet since it seems to be more comfortable for her. We haven't had to use it, but I think she has pressed the button accidentally once. They called 911 and the rescue team showed up really quickly. Though it turned out that she was just fast asleep and rolled onto the button by accident. We got a letter from them before our contract was up for renewal that explained how much we were going to be billed if we decided to renew the service. I gave them a call because, for one, the card that they were going to charge was no longer active. The price was also about $100 more than what we had paid previously and that just didn't seem right.

8 years ago

Reply from Medical Guardian

Thank you for the review. With regards to billing for your mother, it looks like you called and spoke with our Customer Care team about this issue. We will be sending out a corrected invoice. We apologize for the confusion. Have a great day!

Mar. 2nd, 2018

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Marilyn Taylor Salt Lake City, UT

My son was the one that looked through several services and this one was the best one he found. So he just got it for me. I have the necklace and wear it around my neck, though sometimes I have it in my pocket. I haven't really had to use it but I'm supposed to test it once a month or so. The button has been pushed by mistake too. Whenever that happens, they respond right away and are very nice about tests and mistakes. It has been good so far.

8 years ago

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Barbara Cawelti Tucson, AZ

My son got on the computer and researched quite a few different services. He found the one he wanted me to have, so we went with that. I have never had to use it, I've just called them for testing to see if everything works ok. I wear the necklace all the time, even when I'm in the shower. I like that I can take it anywhere with me, it's not just stuck in my house. It also doesn't take up a lot of room. At one point, the little stand where you put the button to charge quit working all of a sudden. In the end they had to send me another one but it got here within 2 days.

8 years ago

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A.L. Tallahassee, FL

I researched a little bit and decided that I had to have something that could go with me wherever I went. I keep the button on me all the time and I try and remember to take the little unit with me when I'm out an about unless I'm with my family. The necklace bothers me, but I imagine all necklaces for things like this do that. What I didn't know was that anything large and metallic would interfere with it. I have a big metal garage door, so the button won't work in front of my house. I was disappointed by that. Another issue I've run into is with the fact that I have multiple homes. I have a beach house and I go to the mountains from time to time. Every time I do that, I have to go through and tell them exactly where the house is so they know where to find me if I call. It's a very difficult process to go through and I wish they had it all the information on file somewhere so it could be easier.

8 years ago

Reply from Medical Guardian

Thanks for the feedback. Regarding the necklace with your unit, you are free to change it to something that better suits your needs. Unfortunately, environmental interference is a real issue for any cellular based unit, which would be true for any of our competitors as well, but overall our coverage from ATT should be strong in most locations. We also hear your feedback about having to call in with address updates. We are currently working on ways to make that process easier for you and hope to address this in the coming months. Thanks again for the review and we hope you have a great day!

Feb. 28th, 2018

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Virgina And Dayton, OH

I actually got the device for my mother and father because they're both in their nineties and living alone. I compared the price and quality of service and picked them in them in the end. We've done a couple of tests and things have worked out fine. They've tried to use both devices, the wristband and the necklace, but had problems with both. They just couldn't wear the band and the necklace would move a lot and go off. It was kind of faulty. Because of that, they just decided to take them off and don't wear them.

8 years ago

Reply from Medical Guardian

Thank you for the review. It sounds like your mother and father are experiencing some difficulties using their buttons and we would like to help you out with both! So we can better research their particular situation, would you be willing to help us locate thieraccount? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with your parents' full names and any other identifying information (i.e. address or phone number), we can look into their situation more thoroughly. Thanks again for reaching out and we hope you and your parents have a lovely day!

Feb. 28th, 2018

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T.W.

When I pressed the button on my equipment they responded quickly enough. I have no problems with my equipment, it's just excellent. Actually, that was one of the main reason I got them. I know a lot of people that have this and they were satisfied with it, so I got it as well. I also like that it has the GPS since I can always have a way to communicate with someone if I need to.

8 years ago

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Mary Pittman Jay, FL

My son was the one that decided to get it and I've been happy with it so far. I have a chain around my neck so, if anything happens, it would call Medical Guardian and get the emergency people for me. They've actually called me twice to ask if I was alright, which means that on two different occasions the button got bumped into something. I feel pretty secure and comfortable knowing that there's someone there looking after me. I've been pleased and satisfied with it so far.

8 years ago

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Laura Jane Valdosta, GA

My daughter looked into several companies out there and decided that Medical Guardian offered the best benefits, so I got it. I put it around my neck as soon as I get up in the morning. I only take it off when I go to bed or when I take a bath. I've already fallen once since I got it. I called them and they sent out the emergency services for me. They were very nice and quick to come out here and help me get up. They provided me with a good service.

8 years ago

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William R Youngstown, OH

Customer service has been fantastic. Whenever we've needed to talk with them they've been available. They've also been extremely helpful when we have questions. Everyone has been very dependable, we've even been notified when the battery of the device gets low. I feel very secure with my father having it since I know that somebody will be there for him if he needs it.

8 years ago

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Clarence Duggins Radcliff, KY

We investigated online and looked at reviews and ratings until we found what we wanted to get for my dad. Everything that I was told when I got it was very accurate. Every time we check to make sure that everything is connected and working, they respond and things work. Even when he lost the thing, they sent us another one immediately. My dad uses it whenever he's home alone. He feels very secure having it around his neck.

8 years ago

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Anonymous Vero Beach, FL

My daughter was the one that happened to read about it. She liked the sound of it and since I'm in Florida and I live on my own she wanted me to have it as safety. I'm 89 and I do a lot of walking, usually just a couple of miles, so I take it with me when I do that. I feel much safer walking with it, even if it's just inside my condo. Usually, I put it around my neck in case something happens, even while I'm in bed at night. I depend on it so much.

8 years ago

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Anonymous Eglon, WV

It had the best benefits for the best price. I've never had to use it I mean we test it once a month and all but we never used it. Anytime we've ever had questions or called or any concerns are all they've answered all the questions and taking care of everything. I think its very efficient I mean it works every time you know and one time my mom some reason it had malfunctioned and like reported a call.

8 years ago