Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Tom in Eastpointe

I am happy with service thus far and glad my daughter ordered it for me.

7 years ago

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Daughter of client

Way to expensive for basic coverage customer service good overall services monitoring good expense is high for seniors

7 years ago

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Linda

I've always received prompt, courteous, and helpful assistance

7 years ago

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Barbara

It allows her to be able to go out of her home and not worry

7 years ago

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willy b

quick delivery,easy setup,affordability,customer service was very polite

7 years ago

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Mrs H

Cost was told my payment of $134 was every 6 months & then see it's taken every quarter. I can't afford that!! Misleading! !!

7 years ago

Reply from Medical Guardian

Hello, we apologize for any misunderstanding regarding your billing cycle. We have some other payment options that may suit your budget. Please reply with your full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks!

Apr. 4th, 2018

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Verified Customer

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Nancy Conner

Price courtesy and competency of the rep. Has not been utilized yet. That's why only 4 stars.

7 years ago

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Anonymous

They answer right away and have our information at their fingertips

7 years ago

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none

Because I have not had a chance to test its value--fortunately! but feel secure with it.

7 years ago

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sc

Fits my needs and Guardian staff are helpful and respond immediately.

7 years ago

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Sue.

Fast and easy installation as well as great customer service.

7 years ago

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Carmen

i would prefer a bracelet to a necklace because I want to be able to control it when I walk around.

7 years ago

Reply from Medical Guardian

Carmen, thank you for the review. We may be able to help you out with this request, but it depends what unit you are currently using. Would you be willing to help us locate your account? Any information provided will not be posted publicly. Please reply to this message with your full name, address and phone number. Thanks again and have a great day!

Apr. 5th, 2018

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Verified Customer

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NancyLee Carson

response is quick to answer gps is great tracked me down to another state

7 years ago

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Lois Hornaday

no contact unless i initiate it in an emergency; can't tell if device is working all the time. can't you check in?

7 years ago

Reply from Medical Guardian

Lois, we thank you for the feedback. We are looking for new ways to interact better with our current customers going forward. In the meantime, expect a courtesy call from one of our Customer Care Specialists to see how things are going. Have a great weekend!

Apr. 6th, 2018

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Verified Customer

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Pat

The contact us in the order requested immediately during an incident.

7 years ago

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Sharon Lay

Only had one occasion to use it and help was there immediately.

7 years ago

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Karen R

Responsive and system is simple. They seem to really care about their clients.

7 years ago

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Marie Anders Cairo, NY

Cost and the service. No I haven't really used it at all. No concerns.

8 years ago

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Yvonna Waco, TX

I use it once a month to test it and overall it's just a good thing to have.

8 years ago

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Verified Customer

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Dorothy Hancock

I picked them because they were highly rated. They come in right away.

8 years ago

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Russell Blue Bell, PA

Does everything it advertises. The only issue I have is it is not hearing impaired friendly

8 years ago

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Beth Fitzsimmons Newburgh, IN

everyone was very friendly and helpful and I needed information about a refund.

8 years ago

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Verified Customer

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MARK ROGERS Ennis, TX

I HAVE HAD FLAWLESS SERVICE SO FAR AND THE RESPONSE TIME IS VERY QUICK.

8 years ago

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Active 70+ yr old Jenison, MI

I have to push the button if I fall. If I am not able to do that, it would be of no use to me.

8 years ago

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katezerner Jupiter, FL

I have returned the unit but they are a very nice company to work with

8 years ago

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Madealena pizzica Glenview, IL

It give me great peace of mind knowing help is close by if I need it.

8 years ago

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Ronnie Shimek Houston, TX

I love it because when I fall someone comes by to pick me up off the floor

8 years ago

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javajanet Dayton, OH

Medical Guardian is security. A,ways with me and available should I need it.

8 years ago

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Stephen Benedict Albany, NY

Peace of mind. And when I'm away i know my mother is protected

8 years ago

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jk North Port, FL

reliable, answer needs quickly; give advice on how to use product

8 years ago

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Marie Barclay Mascoutah, IL

Service good so far, but have not had a necessity to activate emergency coverage.

8 years ago

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Jo M arks Antioch, CA

SAtisfied With service Promptness in answerin g calls

8 years ago

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Nancy Brunetta Buffalo, NY

Response time is excellent , customer service is also excellent

8 years ago

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William kring Myrtle Beach, SC

They Came When I Needed Them It; if this ia not enought, tough

8 years ago

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Pat F. Anchorage, AK

When ever I call to test the system they are always right there.

8 years ago

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Sharon Gastonia, NC

We have not had to use it, thank goodness so I really don't know how it would be in an emergency

8 years ago

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Jane Wanchese, NC

When I push my button to make sure it's working, they call me immediately.

8 years ago

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Richard Bethlehem, PA

When I called them, they were very helpful with any problems I have had.

8 years ago

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Alton Sheppard La Vernia, TX

Medical Guardian was the first company I called. The device is probably a little too sensitive.

8 years ago

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Memaw Marion, IN

Customer service was very helpful but response when button was pushed seemed a tad slow.

8 years ago

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Laurie Sandusky, MI

Always answers at the push of a button and calls for help as needed

8 years ago

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JB Rockledge, FL

Quality company and service! They are dependable and always friendly.

8 years ago

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Lorna Rensselaer, NY

fortunately havent' had to use it; once activated by mistake and they responded...

8 years ago

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davis Washington, DC

no problems like using the less expensive type that we initially used.

8 years ago

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Lovina Griffon Farmington, MO

No problem todate. Not used often,but satisfied when used, always effecient.

8 years ago

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Ron chambles El Campo, TX

I had a problem with the device and it took a while for the rep to answer and before it was resolved I was disconnected

8 years ago

Reply from Medical Guardian

Hello Ron, we apologize for your call being disconnected. We would like to resolve any issues you may have with your unit. We will have one of our Customer Care Team Members call you shortly to resolve your issue.

Mar. 26th, 2018

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Verified Customer

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Carey Stanley Evansville, IN

Have not had to use it, but a friend has several times and is well pleased.

8 years ago

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Frustrated customer. Pueblo, CO

Customer service is almost nill. On several occasions II tried to get through to the company four days in a row and was put on hold for up to 10 minutes.

8 years ago

Reply from Medical Guardian

Thank you for reaching out. We apologize for the difficulty you had reaching out to our Customer Care team recently. We have been receiving higher call volume as of late. We have taken steps to alleviate this issue and you should have an easier time reaching us when you call in again. If you do have any additional questions or concerns, please feel free to reply directly to this message. Have a lovely day!

Mar. 21st, 2018

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Verified Customer

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ROBIN KAPLAN Reading, PA

BECAUSE THE CALL CEN]TER PERSONNEL ARE VERY PROFESSIONAL AND HELPFUL.

8 years ago

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Margaret Smith Angola, IN

Always answer my question. I feel if l need help they'll be there

8 years ago